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Remote Software Support Engineer Jobs in Austin, TX

Eliassen Group

P2 Application Support Engineer

Austin, TX · Remote

$40 - $50/hr

Friday is remote in Austin, TX Our client seeks a P2 Application Support Engineer to join a second ... Reproduce defects, capture findings, and coordinate escalations with Software Engineering squads ...

New

HiddenLayer

Technical Support Engineer

Austin, TX · Remote

Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer as an early member of the Technical Support Engineering team. As a Technical Support Engineer, you ...

YO AI Labs

Senior Software Engineer - Remote

Austin, TX · Remote

$121K - $160K/yr

Senior Software Engineer Job Type: Contract Location: Remote Job Summary: In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn ...

Ultra Maritime

Software Engineer

Austin, TX · On-site +1

Austin, TX, or Remote. Must be willing to travel up to 25% of the year to support solution ... Bachelor's Degree in Computer Science, Software Engineering, Computer Engineering, or a related ...

Ultra

Software Engineer

Austin, TX · On-site +1

Austin, TX, or Remote. Must be willing to travel up to 25% of the year to support solution ... Bachelor's Degree in Computer Science, Software Engineering, Computer Engineering, or a related ...

Strategic Employment

Software Engineer

Austin, TX · Remote

Location: 100% Remote Salary: Up to 150K DOE! In this role you will: * Write high-quality ... Provide technical expertise and support for complex customer implementations across the industry ...

Strategic Employment

Software Engineer

Austin, TX · Remote

Location: 100% Remote Salary: Up to 150K DOE! In this role you will: * Write high-quality ... Provide technical expertise and support for complex customer implementations across the industry ...

Amat

Technical Support Engineer (TSE) MDP

Austin, TX · On-site +1

$96K - $132K/yr

... software and systems. Preferred locations would be Arizona, Texas, Oregon or New York but any ... Support multiple technical escalations, resolve with focus on time to resolution and quality of ...

Prelim

Software Engineer, Product

Austin, TX · Remote

$140K - $160K/yr

If you're passionate about solving massive-scale engineering challenges and eager to be part of a fast-paced remote startup culture, we encourage you to apply to join our team today! As a Software ...

Kake Group

Senior Software Engineer

Austin, TX · Remote

$125K - $165K/yr

In this role, you will apply deep technical expertise to build robust systems, support technical ... Ability to work independently in a remote environment Nice to Have * Experience working on AI ...

SHI

Software Engineer

Austin, TX · On-site +1

Support runtime platform maintenance, integration of new features, and release fixes * Create and ... remote or on-site Behaviors and Competencies * Communication: Can effectively communicate complex ...

New

Qualia

Senior Software Engineer I

Austin, TX · On-site +1

$121K - $160K/yr

You enjoy mentoring and providing support for less experienced developers. You've thrived in many ... AWS We are a remote-first development organization that values flexibility in how our teams work.

Hired Recruiters

Senior Software Engineer

Austin, TX · On-site +1

$121K - $160K/yr

Enjoys working with team members across the company (product, design, business, support, etc) to ... Located and able to work in SF Bay Area (with remote opportunities) Job Responsibilities Overall:

NextSilicon

Staff HPC Applications Engineer

Austin, TX · On-site +1

... Remote considered for exceptional candidates. As part of a software-defined hardware company, you ... S. degree in a hard science, engineering, computer science, or a related field; M.S. or Ph.D ...

New

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All JobsSoftware Support Engineer JobsRemote Software Support Engineer JobsRemote Software Support Engineer Jobs in Austin, TX

Remote Software Support Engineer information

See Austin, TX salary details

$39.2K

$89.9K

$165K

How much do remote software support engineer jobs pay per year?

As of Aug 5, 2026, the average yearly pay for remote software support engineer in Austin, TX is $89,866.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,500.00 and $123,900.00 per year, depending on experience, location, and employer.

What does a remote software support engineer do?

A Remote Software Support Engineer assists clients or users with troubleshooting and resolving software issues from a remote location. They diagnose technical problems, provide guidance via email, chat, or phone, and may also help with software installation and updates. In addition to technical expertise, they need strong communication skills to explain solutions clearly. Their work ensures that users can efficiently use software products and minimizes downtime for businesses.

What are the key skills and qualifications needed to thrive as a remote software support engineer, and why are they important?

To thrive as a Remote Software Support Engineer, you need a solid understanding of software troubleshooting, networking principles, and customer service, often backed by a degree in computer science or related field. Familiarity with ticketing systems (like Zendesk or Jira), remote desktop tools, and certifications such as CompTIA A+ or ITIL are commonly required. Excellent problem-solving, clear communication, and self-motivation are crucial soft skills for addressing user concerns and working independently. These abilities ensure efficient support delivery, high customer satisfaction, and effective resolution of technical issues in a remote environment.

What are some common challenges faced by remote software support engineers and how can they be addressed?

Remote Software Support Engineers often encounter challenges such as troubleshooting complex technical issues without physical access to client systems, managing communication across different time zones, and maintaining clear, effective collaboration with both users and internal teams. To address these, it's helpful to develop strong written communication skills, become proficient with remote diagnostic tools, and establish a structured workflow for tracking and resolving support tickets. Actively participating in regular virtual team meetings and leveraging documentation can also greatly improve problem-solving efficiency and team cohesion.
What are the most commonly searched types of Software Support Engineer jobs in Austin, TX? The most popular types of Software Support Engineer jobs in Austin, TX are:
What are popular job titles related to Remote Software Support Engineer jobs in Austin, TX? For Remote Software Support Engineer jobs in Austin, TX, the most frequently searched job titles are:
What job categories do people searching Remote Software Support Engineer jobs in Austin, TX look for? The top searched job categories for Remote Software Support Engineer jobs in Austin, TX are:
What cities near Austin, TX are hiring for Remote Software Support Engineer jobs? Cities near Austin, TX with the most Remote Software Support Engineer job openings:
Remote Software Support Engineer jobs near you
Infographic showing various Remote Software Support Engineer job openings in Austin, TX as of July 2026, with employment types broken down into 50% Full Time, 17% Part Time, and 33% Contract. Highlights an 100% Remote job distribution, with an average salary of $89,866 per year, or $43.2 per hour.

P2 Application Support Engineer

Eliassen Group

Austin, TX • Remote

$40 - $50/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Posted 2 days ago

New

Job description

Description:

Hybrid Monday - Thursday. Friday is remote in Austin, TX

Our client seeks a P2 Application Support Engineer to join a second-level support team responsible for stability, reliability, and performance of a financial technology platform supporting thousands of advisors. The role investigates, troubleshoots, and resolves complex incidents escalated from Level 1, collaborates with software engineering and SRE teams for code-level or infrastructure interventions, and operates within an agile, DevOps-oriented culture. The position requires on-site presence in Southwest Austin Monday through Thursday with remote work on Fridays and offers growth opportunities with a clear advancement path.

Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $40.00 to $50.00/hr. w2

JN -082026-108154

Responsibilities:
  • Provide second-level technical support for custom and third-party applications across web, API, and data services on Azure App Service, Functions, Container Apps, Service Bus, Azure SQL, Cosmos DB, Storage, and Data Factory.
  • Analyze telemetry, logs, and metrics using Azure Application Insights, Log Analytics, and Kusto/KQL to identify root causes and performance bottlenecks.
  • Reproduce defects, capture findings, and coordinate escalations with Software Engineering squads and SREs for code or infrastructure changes.
  • Own the lifecycle of support tickets including prioritization, stakeholder communication, documentation, and closure within SLAs.
  • Maintain functional understanding of applications, Azure infrastructure, and related business processes across modern (.NET, React) and legacy (Angular, .NET Framework 4.x) stacks.
  • Document troubleshooting steps, solutions, and runbooks to build team knowledge.
  • Participate in Agile ceremonies and contribute to reliability and stability improvements.
  • Identify recurring issues and recommend process or application enhancements.
  • Collaborate with infrastructure and security teams to implement monitoring, alerts, and automated remediation.
  • Troubleshoot integrations for third-party APIs, SSO (OAuth/OIDC), and file transfers.
  • Work with limited oversight and participate in periodic off-hours or on-call rotation.
  • Champion a culture of collaboration, accountability, and service excellence.
Experience Requirements:
  • Experience in application or technical support (L2 or similar).
  • Ability to troubleshoot distributed .NET or JavaScript/TypeScript applications in Azure.
  • Proficiency analyzing logs and metrics with Azure Monitor and Kusto/KQL.
  • Strong SQL skills and familiarity with MS SQL Server and NoSQL such as Cosmos DB.
  • Understanding of web architectures and RESTful APIs.
  • Experience with Azure services including App Service, Functions, Storage, Application Insights, Log Analytics, Container Apps, Service Bus, Data Factory.
  • Working knowledge of Git workflows and CI/CD with Azure DevOps or GitHub Actions.
  • Effective communication and ability to translate technical findings for non-technical stakeholders.
  • Ability to work independently and as part of a team with strong time management.
  • Customer service orientation with focus on resolution and satisfaction.
  • Desired: Experience with Scrum or Kanban, basic scripting in PowerShell or Bash, exposure to C#/.NET and React/TypeScript, networking fundamentals, OAuth/OIDC SSO, ITIL, financial services or fintech, Cosmos DB.
Education Requirements:
  • Bachelor’s degree in Computer Science, Information Technology, Information Systems, or related field, or equivalent practical experience.
  • Typically 2-5 years of relevant experience in application support, technical support, DevOps, or software engineering in an agile environment.
  • Demonstrated success resolving production issues in cloud or hybrid architectures, preferably Azure.
  • Experience supporting .NET, C#, or React/TypeScript solutions is desired.
  • Certifications desired: Microsoft Azure Fundamentals (AZ-900), Azure Administrator Associate (AZ-104) or Azure Developer Associate, ITIL Foundation, Agile or Scrum.
Recruitment Transparency Notice
 
Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening and hiring process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team (noreply@eliassen.com, 781-808-2924) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group’s use of these tools, including AI tools, as part of the application and hiring process.
 

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:

· When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.

· Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.

If you have any indication of fraudulent activity, please contact fraud@eliassen.com.

 
About Eliassen Group:
 
Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients’ capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve.
 
Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Affirmative Action Employer and all employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws.
 
Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!
 
Eliassen Group logo

About Eliassen Group

Sourced by ZipRecruiter

Eliassen Group provides strategic consulting and talent solutions to drive our clients' innovation and business results. Our purpose is to positively impact the lives of our employees, clients, consultants, and the communities in which we operate. Leveraging over 30 years of success, our expertise in talent solutions, life sciences consulting, Agile consulting, cloud services, risk management, business optimization, and managed services enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA, and with offices from coast to coast, Eliassen Group offers local community presence and deep networks, as well as national reach.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Reading, MA, US

Year founded

1989

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