Remote Software Support Engineer Jobs in Austin, TX

About the Role

As Software Engineering Manager leading a NinjaOne product, you will guide and grow our software development team.Responsible for building new and maintaining existing features, building thecore of the NinjaOne IT Operations suite of our SaaS offerings. Work closely across our internal teams responsible for the software product roadmap and its delivery.As an Engineering leader- you will collaborate with our product management and platform engineering teams across the NinjaOne organization.You will lead a growing, agile team of engineers- where you will own product technology, engineering growth and development and successful product delivery to our customers.

Location - We are flexible on remote working from home, if you are located in the USA and reside in one of the following states - CA, CO, CT, FL, GA, *IL, KS, ME, MA, NJ, NC, NY, OR, TN, TX, VA, and WA. We have physical offices in Austin, TX and Tampa, FL, if you prefer a hybrid option.

We hire the best software engineers, but experience in our stack can't hurt: NinjaOne is built onJava, Kotlin, C++, Golang and Postgres, supporting millions of user endpoints and running as a scalable cloud service in AWS.Knowing large-scale datastore bottlenecks, asynchronous application design and client-server architecture will help you.

What You'll be Doing

• Technology Leadership- provide full stack software development technical expertise for your team's successes.Provide subject matter expertise in code reviews, integration, and deployment events.Lead the technology direction, with the ability to be hands on as needed.
• Team Leadership- Lead and grow distributed, remote teams of UI and Server developers supporting features across our suite of current and upcoming software products.Mentor and provide feedback to team members.Ensure alignment across different technical teams like UI, Mobile, Server, and Agent.
• Engineering Operations- Identify gaps and improvements in existing implementations and team operations.Collaborate with Project Managers across all aspects of work, ensure tracking and follow NinjaOne's software development best practices.Collaborate with Product Owners and business stakeholders to develop valuable requirements and a project vision.
• Other duties as needed

About You

• Bachelor's degree in Computer Science, Computer Engineering, Information Technology or other relevant technical engineering degree, equivalent relevant work experience will also be considered.
• 10+ years of cumulative software development experience in distributed client-server architectures including hands-on software engineering experience.
• 3+ years of direct software engineering management experience.
• Expertise in software design and architecture, including CI/CD, modern web UI development, caching systems, key-value database systems, API development, and code quality best practices.
• Previous experience with adherence of Security best practices.
• You have been a leader in constant code and system improvement; through refactoring and critically thinking about systems.
• Experience in providing feedback to your team about their design choices.
• Enabling your team to think critically about their software development.
• Experience with supervising, training, and mentoring engineering developers.
• Able to lead and support a remote team.
• English-Spanish Bilingual will make you a standout candidate for this role.

About Us

NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 30,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management.

What You'll Love

We are a collaborative, kind, and curious community.

We honor your flexibility needs with full-time work that is hybrid remote.

We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.

We help you prepare for your financial future with our 401(k) plan.

We prioritize your work-life balance with our unlimited PTO.

We reward your work with opportunity for growth and advancement.

Additional Information

This position isNOTeligible for Visa sponsorship.

*Due to operational policies, NinjaOne is unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates who reside outside of the city proper or are willing to self-relocate.

Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to location, market demands, experience, job-related knowledge, and skills. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage and PTO. For roles based in California, Colorado, New Jersey, or Washington the base salary hiring range for this position is $150,000 to $220,000 per year.

For roles based in New York, the base salary hiring range for this position is $150,000 to $220,000 per year.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.

#LI-JL1

#LI-Remote