ZipRecruiter

Log In

2

Remote Software Support Engineer Jobs in Austin, TX

Qualia

Senior Software Engineer I

Austin, TX · On-site +1

$121K - $160K/yr

You enjoy mentoring and providing support for less experienced developers. You've thrived in many ... AWS We are a remote-first development organization that values flexibility in how our teams work.

Apptronik

Staff Software Engineer - Platform

Austin, TX · Remote

Architect scalable build infrastructure - including remote caching, remote execution, and cross ... A proven track record of supporting software development teams by building and maintaining reliable ...

Prelim

Software Engineer, Product

Austin, TX · Remote

$140K - $160K/yr

If you're passionate about solving massive-scale engineering challenges and eager to be part of a fast-paced remote startup culture, we encourage you to apply to join our team today! As a Software ...

Asure Software

Software Engineer

Austin, TX · On-site +1

$100K - $120K/yr

How you will contribute We are looking for a passionate Software Engineer to join our team focused ... In addition, we maintain a lightweight frontend repository that supports certain platform functions.

The Helper Bees

Software Engineer

Austin, TX · On-site +1

$130K - $150K/yr

As a Software Engineer, You will join one of our product squads-a small, durable team of engineers ... A remote-first environment across the U.S. supported by intentional, periodic travel for team ...

The Helper Bees

Software Engineer

Austin, TX · Remote

$130K - $150K/yr

As a Software Engineer, You will join one of our product squads-a small, durable team of engineers ... A remote-first environment across the U.S. supported by intentional, periodic travel for team ...

Talroo

Software Engineer 2026

Austin, TX · On-site +1

Talroo Inc. seeks Software Engineer for its office in Austin, TX Key job responsibilities: * Design ... chat/remote support * Debugging existing code to identify and eliminate errors * Developing ...

Atom Computing

Senior Software Engineer

Austin, TX · On-site +1

$140K - $185K/yr

... remote. Job Responsibilities * Develop and maintain public API features and open-source SDKs for ... software engineer. Qualifications * A passion for writing software and a track record of ...

Atom Computing

Senior Software Engineer

Austin, TX · On-site +1

$140K - $185K/yr

... remote. Job Responsibilities * Develop and maintain public API features and open-source SDKs for ... software engineer. Qualifications * A passion for writing software and a track record of ...

Asure Software, Inc.

Software Engineer

Austin, TX · On-site +1

$100K - $120K/yr

How you will contribute We are looking for a passionate Software Engineer to join our team focused ... In addition, we maintain a lightweight frontend repository that supports certain platform functions.

TriOptus LLC

Software Engineer Senior

Austin, TX · On-site +1

$121K - $160K/yr

Software Engineer Senior REMOTE GENERAL DUTIES & RESPONSIBILITIES * Analyzes, designs, programs, debugs and modifies software enhancements and/or new products used in local, networked or Internet ...

CDK

Sr. Software Engineer

Austin, TX · On-site +1

$121K - $160K/yr

CDK Global, LLC Job Title: Sr. Software Engineer Worksite: 11809 Domain Dr., Suite 200 Austin, TX ... remote teams. Support production issue resolutions per need. Participate in the development ...

Neuralink

Software Engineer, CI/CD

Austin, TX · Remote

As a Software Engineer, CICD you will integrate tightly with teams across the company, and span all ... This includes remote caching, remote execution, target identification and selection, etc. * Operate ...

CDK

Sr. Software Engineer

Austin, TX · On-site +1

$121K - $160K/yr

CDK Global, LLC Job Title: Sr. Software Engineer Worksite: 11809 Domain Dr., Suite 200 Austin, TX ... remote teams. Support production issue resolutions per need. Participate in the development ...

next page

Showing results 1-20

People also search for

All JobsRemote Software Support Engineer JobsRemote Software Support Engineer Jobs in Austin, TX

Remote Software Support Engineer information

See Austin, TX salary details

$39.2K

$89.9K

$165K

How much do remote software support engineer jobs pay per year?

As of Jun 10, 2026, the average yearly pay for remote software support engineer in Austin, TX is $89,866.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,500.00 and $123,900.00 per year, depending on experience, location, and employer.

What does a Remote Software Support Engineer do?

A Remote Software Support Engineer assists clients or users with troubleshooting and resolving software issues from a remote location. They diagnose technical problems, provide guidance via email, chat, or phone, and may also help with software installation and updates. In addition to technical expertise, they need strong communication skills to explain solutions clearly. Their work ensures that users can efficiently use software products and minimizes downtime for businesses.

What are the key skills and qualifications needed to thrive as a Remote Software Support Engineer, and why are they important?

To thrive as a Remote Software Support Engineer, you need a solid understanding of software troubleshooting, networking principles, and customer service, often backed by a degree in computer science or related field. Familiarity with ticketing systems (like Zendesk or Jira), remote desktop tools, and certifications such as CompTIA A+ or ITIL are commonly required. Excellent problem-solving, clear communication, and self-motivation are crucial soft skills for addressing user concerns and working independently. These abilities ensure efficient support delivery, high customer satisfaction, and effective resolution of technical issues in a remote environment.

What are some common challenges faced by Remote Software Support Engineers and how can they be addressed?

Remote Software Support Engineers often encounter challenges such as troubleshooting complex technical issues without physical access to client systems, managing communication across different time zones, and maintaining clear, effective collaboration with both users and internal teams. To address these, it's helpful to develop strong written communication skills, become proficient with remote diagnostic tools, and establish a structured workflow for tracking and resolving support tickets. Actively participating in regular virtual team meetings and leveraging documentation can also greatly improve problem-solving efficiency and team cohesion.
What are the most commonly searched types of Software Support Engineer jobs in Austin, TX? The most popular types of Software Support Engineer jobs in Austin, TX are:
What are popular job titles related to Remote Software Support Engineer jobs in Austin, TX? For Remote Software Support Engineer jobs in Austin, TX, the most frequently searched job titles are:
What job categories do people searching Remote Software Support Engineer jobs in Austin, TX look for? The top searched job categories for Remote Software Support Engineer jobs in Austin, TX are:
What cities near Austin, TX are hiring for Remote Software Support Engineer jobs? Cities near Austin, TX with the most Remote Software Support Engineer job openings:
Remote Software Support Engineer jobs near you
Senior Software Engineer I

Senior Software Engineer I

Qualia

Austin, TX • On-site, Remote

$121K - $160K/yr

Full-time

Medical, Retirement

Posted yesterday

Job description

At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year.
WHAT YOU'LL WORK ON
We are hiring entrepreneurial engineers who are interested in being a part of our scaling engineering team. Our engineers are conscientious hackers who like teamwork but are also comfortable with independent projects. Our engineering team releases new software every week, moves at a fast pace, and works directly with our design and customer-facing teams to imagine and build the new experiences our customers love. Because of that, you'll get a rewarding variety of projects to work on.
As a Senior Software Engineer, you've been in the industry for a while and have a proven track record of success. You are comfortable taking full responsibility for complex, high-liability projects. You have experience making key architectural decisions and performing the research to back up those decisions. You've dealt with the consequences of your mistakes and know how to fight fires if necessary. You enjoy mentoring and providing support for less experienced developers. You've thrived in many different environments and realize that each team is unique.
RESPONSIBILITIES
  • Your work will focus on building web technologies, both frontend and backend. You'll work on improving and extending our core web applications, diverse software integrations, payment-processing systems, and other exciting new features
  • Our engineers are generalists, and your responsibilities will be flexible based on company needs as well as your skills and interests
YOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH
  • We are looking for strong full-stack web developers with 5+ years of experience
  • We value engineers who have good product sense, attention to detail, and passion for the impact of the software they build
  • You have made key architectural decisions for large projects
  • You have mentored junior developers
  • You have worked on multiple engineering teams, both small and large
THE TECH STACK YOU'LL USE
  • Javascript / NodeJS
  • Semantic UI
  • MongoDB
  • Microservice architecture / Kubernetes
  • AWS

We are a remote-first development organization that values flexibility in how our teams work. Because of that, while the role is based in Austin, TX, we are open to remote candidates for this position. We have other physical office locations in San Francisco, California, and Concord, New Hampshire.
WHY QUALIA
Qualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real-world problems---and we're growing quickly. In order to continue building an engaging and dynamic organization, we're committed to giving everyone the support they need to do great work.
Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy. Qualia offers a robust online onboarding program to train new hires, biweekly all hands meetings, and a variety of internal virtual events to keep employees connected.
We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal-opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status.
#LI-Remote

Apply