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Remote Software Support Engineer Jobs in Garland, TX

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Remote Software Engineer - Technical Advisor $150.00 USD/hour | 100% Remote (USA Only) | Mostly ... This mostly asynchronous role may be supported from anywhere in the USA - only . Role Details: Job ...

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Remote - Plano, TX Pay: Up to $124K Direct Hire Pinnacle Partners is assisting our client in their search for a Support Engineer to join their team, ideally in the Plano, TX area. This person will ...

Participate in product testing and validation of software fixes and new features. * Continuously ... We have physical offices in the US, Canada, Belgium, and the Netherlands and remote team members ...

Participate in product testing and validation of software fixes and new features. * Continuously ... We have physical offices in the US, Canada, Belgium, and the Netherlands and remote team members ...

Configure, maintain, and support appraisal software, integrations, and user accounts. Monitor ... remote office environment. Prolonged periods of sitting and computer use. Occasional after-hours ...

Configure, maintain, and support appraisal software, integrations, and user accounts. Monitor ... remote office environment. Prolonged periods of sitting and computer use. Occasional after-hours ...

Remote, USA Duration: Long term contract Role Summary: We are looking for a Murex Support Engineer to assist in the day-to-day support, troubleshooting, and environment operations of a large-scale ...

AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and ... remote communication and collaboration platforms such as GitHub, Slack, and JIRA to maintain ...

Analyze and troubleshoot complex robotic problems using remote diagnostics over the telephone. Some ... Working knowledge of computers and standard software applications, preferably with Salesforce and ...

Remote Job Summary We are seeking experienced Senior Software Engineers to support an AI training project by creating reinforcement learning environments that evaluate AI models on complex software ...

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Remote Software Support Engineer information

See Garland, TX salary details

$38.2K

$87.6K

$160.9K

How much do remote software support engineer jobs pay per year?

As of Sep 4, 2026, the average yearly pay for remote software support engineer in Garland, TX is $87,596.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,100.00 and $120,800.00 per year, depending on experience, location, and employer.

What does a remote software support engineer do?

A Remote Software Support Engineer assists clients or users with troubleshooting and resolving software issues from a remote location. They diagnose technical problems, provide guidance via email, chat, or phone, and may also help with software installation and updates. In addition to technical expertise, they need strong communication skills to explain solutions clearly. Their work ensures that users can efficiently use software products and minimizes downtime for businesses.

What are some common challenges faced by remote software support engineers and how can they be addressed?

Remote Software Support Engineers often encounter challenges such as troubleshooting complex technical issues without physical access to client systems, managing communication across different time zones, and maintaining clear, effective collaboration with both users and internal teams. To address these, it's helpful to develop strong written communication skills, become proficient with remote diagnostic tools, and establish a structured workflow for tracking and resolving support tickets. Actively participating in regular virtual team meetings and leveraging documentation can also greatly improve problem-solving efficiency and team cohesion.

What are the key skills and qualifications needed to thrive as a remote software support engineer, and why are they important?

To thrive as a Remote Software Support Engineer, you need a solid understanding of software troubleshooting, networking principles, and customer service, often backed by a degree in computer science or related field. Familiarity with ticketing systems (like Zendesk or Jira), remote desktop tools, and certifications such as CompTIA A+ or ITIL are commonly required. Excellent problem-solving, clear communication, and self-motivation are crucial soft skills for addressing user concerns and working independently. These abilities ensure efficient support delivery, high customer satisfaction, and effective resolution of technical issues in a remote environment.

What are popular job titles related to Remote Software Support Engineer jobs in Garland, TX?

For Remote Software Support Engineer jobs in Garland, TX, the most frequently searched job titles are:

What job categories do people searching Remote Software Support Engineer jobs in Garland, TX look for?

The top searched job categories for Remote Software Support Engineer jobs in Garland, TX are:

What cities near Garland, TX are hiring for Remote Software Support Engineer jobs?

Cities near Garland, TX with the most Remote Software Support Engineer job openings:

Infographic showing various Remote Software Support Engineer job openings in Garland, TX as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $87,596 per year, or $42.1 per hour.

Remote Software Engineer - Technical Advisor

Ascent Placement Partners

Dallas, TX • Remote

$150/hr

Contractor

Medical, Dental, Vision

This job post has expired 1 day ago. Applications are no longer accepted.


Job description


Remote Software Engineer – Technical Advisor

$150.00 USD/hour | 100% Remote (USA Only) | Mostly Asynchronous

 

We are seeking software engineers in a remote capacity to fill code review and evaluation roles.  Our client is an AI safety and research company based in San Francisco, CA, focused on Constitutional AI and alignment research. Its work centers on developing AI systems that are safe, reliable, interpretable, and aligned with human values.  This is a 6 month, W2, contract opportunity, with the chance of extension.  This mostly asynchronous role may be supported from anywhere in the USA - only.

 

Role Details:

Job Type: Part-Time / Contract


Contract Type: W2 Contractor


Contract Length: 6 months, with possibility of extension


Pay: $150.00 USD/hour


Location: United States (Remote)


Schedule: 30–40 hrs/week, mostly async; must be reachable during US business hours for periodic syncs. Your own local time zone — not restricted to Pacific time. Our client is based in San Francisco.


Dual Employment: Allowed on the side, but incompatible with a second full-time role given the hours. Not permitted alongside work for a direct AI competitor.


What the Role Involves:


A Software Engineer – Technical Advisor evaluates frontier AI coding models to identify where and why they break on real engineering tasks. This is a code-review and evaluation role, not a build-from-scratch role. Typical work includes:

  • Auditing model-generated pull requests against real production repositories, documenting issues with severity and technical rationale
  • Reviewing full coding-agent session logs to assess what a model investigated, verified, assumed, or skipped
  • Designing container-based (Docker) technical benchmarks to test AI models
  • Writing clear, original technical rationales explaining code failures (all written work must be self-authored, without AI text generators)
  • Collaborating asynchronously with AI researchers to refine evaluation criteria


Who Fits the Target profile:


  • 8+ years of production engineering experience (exceptions for standout profiles)
  • Senior/Staff/Principal engineers, tech leads, or open-source maintainers
  • Experience in codebases with a strict code review culture
  • Comfortable working across multiple languages, not just Python/TypeScript
  • Strong with Docker, git, and CLI-based debugging
  • Cross-layer fluency: backend, frontend, APIs, data, testing, or tooling
  • Strong written communication — explaining why code fails, not just fixing it


Process Overview:


Recruiter screen → Coding assessment → Phone interview → Verification & paperwork → Paid 2-week trial → Client interview → Start


We're upfront that this process includes one unpaid step (the coding assessment below) before any paid work begins. Everything after that — including the 2-week trial — is paid at $150/hr.


Step 1: Recruiter Screen

A brief conversation with your Ascent Placement recruiter to confirm interest, availability, and fit.


Step 2: Coding Assessment (Unpaid)

A ~90-minute Code Signal assessment, completed in one sitting, covering general programming/algorithms, requirement understanding, and debugging. This step is unpaid and cannot be retaken — we want to be upfront about that before you start. A passing score is 500+.

Link: https://app.codesignal.com/public-test/KWJMaEuEfaMa5ihAZ/cct8vNutLbnMJe


Step 3: Phone Interview

A screening video call with your recruiter to discuss your background, the role, and answer questions — before any documents or identity verification are requested.


Step 4: Verification & Documentation

Once you've passed the assessment and completed the phone interview, we'll move to identity verification and paperwork, needed for W2 contractor onboarding and client compliance. This includes:

  • Government-issued ID verification, conducted initially through Ascent Placement.
  • Updated resume highlighting senior production and code-review experience
  • Contact phone number
  • Confirmation of US work eligibility (W2 only — no C2C, no visa sponsorship)


Step 5: Paid 2-Week Trial ($150/hr)

  • Assessment 1 (~10–15 hrs): Code quality audit of model-written pull requests
  • Assessment 2 (~20–30 hrs): Multi-round code review exercise, scoring written bug rationales against expert reviewers
  • Together, these test whether you catch what CI and the original author missed, and can explain why


Step 6: Client Interview & Start

Final interview with the client, followed by onboarding.


A Note on Trust:


We know remote contract postings at this pay rate attract scrutiny, and we think that scrutiny is healthy. If anything about this process feels off, you're welcome to verify Ascent Placement independently before sending any documents, and to ask your recruiter directly how your ID and personal information will be stored and used.


NDA note:


An NDA is required only at onboarding or before specific role discussions — not for the CodeSignal assessment.


Recruiter:


Tim - Ascent Placement

Company Description

Ascent Placement Partners is a leadership focused staffing firm dedicated to helping organizations reach the peak of excellence by identifying the leaders who make the difference. We believe that every successful organization has a defining leader, the one who completes the climb, elevates performance, and unlocks the next level of growth.
Our approach goes beyond filling roles. We take the time to understand each company’s vision, culture, and challenges to identify leaders who align strategically and inspire meaningful impact. By combining deep market insight with a consultative, relationship driven process, we connect organizations with proven talent capable of driving sustainable success.