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Remote Knowledge Base Writer Jobs in Austin, TX (NOW HIRING)

Wood Plc

Technical Writer

Austin, TX · On-site +1

... remote work from another Wood Texas office or at home will also be considered. Key components of ... Significant knowledge of CMT equipment, process, procedures and TxDOT specifications used for ...

ASSA ABLOY

Technical Support Specialist

Austin, TX · Remote

Help standardize responses and knowledge base content to improve resolution time and consistency ... Strong written and verbal communication skills * A customer first attitude * Problem-solver with a ...

ASSA ABLOY

Technical Support Specialist

Austin, TX · Remote

Help standardize responses and knowledge base content to improve resolution time and consistency ... Strong written and verbal communication skills * A customer first attitude * Problem-solver with a ...

Wood Plc

Sr. Technical Writer/Editor

Austin, TX · On-site +1

... remote work from another Wood Texas office or at home will also be considered. Key components of ... Significant knowledge of CMT equipment, process, procedures and TxDOT specifications used for ...

NinjaOne

Solutions Engineer

Austin, TX · On-site +1

... knowledge base articles/solutions and procedures * Actively participate in the design of our ... Polished verbal and written communication skills that deliver messages with a customer first ...

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All JobsRemote Knowledge Base Writer JobsRemote Knowledge Base Writer Jobs in Austin, TX

Remote Knowledge Base Writer information

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$11

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How much do remote knowledge base writer jobs pay per hour?

As of Jun 25, 2026, the average hourly pay for remote knowledge base writer in Austin, TX is $24.07, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $27.64 per hour, depending on experience, location, and employer.

What is a Remote Knowledge Base Writer?

A Remote Knowledge Base Writer is a professional who creates, edits, and maintains documentation and instructional content for a company’s knowledge base, all while working from a remote location. Their main goal is to make information easily accessible and understandable for users, customers, or internal teams. This role typically involves collaborating with subject matter experts, using content management systems, and ensuring that articles are accurate, clear, and up-to-date. Remote Knowledge Base Writers often work for tech companies, SaaS providers, or customer support teams that need comprehensive self-service resources.

What are the key skills and qualifications needed to thrive as a Remote Knowledge Base Writer, and why are they important?

To thrive as a Remote Knowledge Base Writer, you need strong writing, editing, and research skills, typically supported by experience in technical writing or content creation. Familiarity with content management systems (CMS), knowledge base platforms such as Zendesk or Confluence, and basic HTML are often required. Attention to detail, self-motivation, and excellent communication skills are vital for producing clear, user-focused documentation while collaborating remotely. These abilities ensure the creation of accurate, accessible resources that enhance user experience and support organizational knowledge sharing.

How does a Remote Knowledge Base Writer typically collaborate with subject matter experts to ensure content accuracy?

Remote Knowledge Base Writers often work closely with subject matter experts (SMEs) through virtual meetings, emails, and collaboration tools to gather detailed and accurate information about products or services. They may schedule regular check-ins or request feedback on draft articles to ensure technical accuracy and clarity. Building strong communication and organizational skills is important, as coordinating across time zones and teams can be a challenge. This collaborative process not only improves the quality of documentation but also helps writers stay updated on product changes.
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Remote Knowledge Base Writer jobs near you
Knowledge Management Team Director

Knowledge Management Team Director

Ogletree Deakins

Austin, TX • Remote

$190K - $220K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

Job description

Focused on employment and labor law since 1958, Jackson Lewis P.C.'s 1,000+ attorneys located in major cities nationwide consistently identify and respond to new ways workplace law intersects business. We help employers develop proactive strategies, strong policies and business-oriented solutions to cultivate high-functioning workforces that are engaged and stable, and share our clients' goals to emphasize belonging and respect for the contributions of every employee.

The Firm is ranked in the First Tier nationally in the category of Labor and Employment Litigation, as well as in both Employment Law and Labor Law on behalf of Management, in the U.S. News - Best Lawyers "Best Law Firms".

Job Summary (basic description)

The firm's Knowledge Management Team is seeking a Knowledge Management Team Director. This role will lead a team of Knowledge Management Attorneys ("KMAs") who support the needs of the firm's practice and industry groups.

This position reports to the Senior Director of Practice Enablement and works in close collaboration with National Practice and Industry Heads and Practice and Industry Group Leaders.

Essential Functions

Specific to Knowledge Management Responsibilities across the entire KMA Team

In alignment with the firm's content strategy, responsible for leading the KM team in content creation and development related to all practice and industry groups and as pertains to legislative updates, case law updates, industry/practice trends and legal analysis of same.

Accountable for review, editing and contributions to content (e.g. writing and publishing speeches, articles, blogs, presentations and webinars) as generated by other firm resources (e.g. marketing and business development, attorney training and development) as relates to specific industries and practices

Ensures practice and industrygroups'intranet content is current, andaccurate. Builds andmaintainsa content library(s) across all industry and practice groups, to include model documents, forms, precedents,checklists, and related resources

Responsible for ensuring practice and industry group leadership and general attorney membership is continually up to date on all strategic shifts and evolutions of practice approach, strategy and execution

Partners with central firm resources and colleagues to ensure the effective use and leverage of firm-wide and practice-specific tools, process and technologies

In consultation and partnership with firm leaders and colleagues, responsible for leveraging enterprise investments in technologies and innovations at the practice and industry group level.

Accountable for the adoption and effective leveraging of firm-wide practice support resources, such as attorney training and coaching, Talent resources and communication platforms

Provide strategic insights and direction to practice and industry group initiatives and other special projects

Effective management and leadership of the KMA and Practice Coordination Team

Ensure the development of strategic goals, performance, and alignment of the team by providing direction, mentorship, and oversight to the team.

Partner with National Practice and Industry Heads, Practice Group Leaders, Industry Group Leaders, administrative leaders, and firm leadership to align KMA efforts with firmwide goals

Accountable for creating and maintaining a collaborative and high-performance culture within the team and amongst the practice and industry groups

Responsible for the development of key performance indicators for the team, monitoring and reporting on the impact of KMA work for the firm and its clients to firm leadership

Serve as a liaison between the team and other departments (e.g., IT, Innovation, Marketing, Talent) to support broader firm initiatives

Partner with the team, practice innovation attorney and innovation team to set strategic plan to implement new technologies for attorneys through practice groups

Ensure strong working relationships between the team and Practice Support Operations team

Maintain a strong understanding of trends in legal practice support, content development, and knowledge strategy

#LI-LM1

#LI-Remote

Qualifications/Skills Required

  • J.D. degree required
  • Minimum of 10-12+ years' experience as an employment litigator and/or knowledge management attorney, preferably with balance of experience as a practicing litigator.
  • Minimum of 3+ years' experience leading a team of attorneys with strong leadership and people management skills or leading large cross-departmental project implementations
  • Excellent writing and communication skills
  • Passion for knowledge-sharing, organizational skills, proficiency with technology and an aptitude for innovation, efficiency, and excellence in legal work

For Colorado, the expected salary range for this position is between $190,000 and$220,000. This position is also eligible for annual bonuses. The actual compensation will be determined based on experience and other factors permitted by law.

Jackson Lewis offers a competitive benefits package that includes:

  • medical, dental, vision, life and disability insurance
  • 401(k) Retirement Plan
  • Flexible Spending & Health Savings Account
  • firm-paid holidays, vacation, and sick time
  • Employee assistance program and other benefits

This job will be posted on 5/23/2026 and we anticipate it will remain open for at least 30 days.

For New York, Chicago and Seattle WA, the expected salary range for this position is between $190,000 and$220,000. This position is also eligible for annual bonuses. The actual compensation will be determined based on experience and other factors permitted by law.

Jackson Lewis offers a competitive benefits package that includes:

  • medical, dental, vision, life and disability insurance
  • 401(k) Retirement Plan
  • Flexible Spending & Health Savings Account
  • firm-paid holidays, vacation, and sick time
  • Employee assistance program and other benefits


We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other characteristics protected by law.

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