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Remote Knowledge Base Writer Jobs in Austin, TX (NOW HIRING)

American Innovations LTD

Technical Support, Tier 1

Austin, TX · On-site +1

$37K - $46K/yr

Support tablet devices remotely using remote console tools * Use the knowledge base to deliver fast ... Strong written and verbal communication skills * Hands-on experience with help desk / ticketing ...

Cisco

Content Writer (Remote)

Austin, TX · On-site +1

$165K - $210K/yr

Knowledge of Cisco's business, products, and culture is a plus. * Able to share portfolio or ... Employees on sales plans earn performance-based incentive pay on top of their base salary, which is ...

New

AO ASPIRE

Be Seen First

Remote Sales Benefits Representative

Austin, TX · Remote

$50K - $120K/yr

Maintain an up-to-date knowledge base of our evolving products and services. * Review agreements ... Excellent written and verbal communication skills. * Ideal Candidate: * * A sharp individual with ...

Wood Plc

Technical Writer

Austin, TX · On-site +1

... remote work from another Wood Texas office or at home will also be considered. Key components of ... Significant knowledge of CMT equipment, process, procedures and TxDOT specifications used for ...

micro1 AI

Medical Writing Manager

Round Rock, TX · Remote

$50 - $80/hr

Medical Writer / Clinical Document Author Role Type: Contractor Location: Remote micro1 is engaging ... No prior experience in AI is required -- your domain knowledge is what matters. Scope of Work

micro1 AI

Medical Writing Manager

Georgetown, TX · Remote

$50 - $80/hr

Medical Writer / Clinical Document Author Role Type: Contractor Location: Remote micro1 is engaging ... No prior experience in AI is required -- your domain knowledge is what matters. Scope of Work

micro1 AI

Medical Writing Manager

Austin, TX · Remote

$50 - $80/hr

Medical Writer / Clinical Document Author Role Type: Contractor Location: Remote micro1 is engaging ... No prior experience in AI is required -- your domain knowledge is what matters. Scope of Work

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How much do remote knowledge base writer jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for remote knowledge base writer in Austin, TX is $24.07, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $27.64 per hour, depending on experience, location, and employer.

What is a remote knowledge base writer?

A Remote Knowledge Base Writer is a professional who creates, edits, and maintains documentation and instructional content for a company’s knowledge base, all while working from a remote location. Their main goal is to make information easily accessible and understandable for users, customers, or internal teams. This role typically involves collaborating with subject matter experts, using content management systems, and ensuring that articles are accurate, clear, and up-to-date. Remote Knowledge Base Writers often work for tech companies, SaaS providers, or customer support teams that need comprehensive self-service resources.

What are the key skills and qualifications needed to thrive as a remote knowledge base writer, and why are they important?

To thrive as a Remote Knowledge Base Writer, you need strong writing, editing, and research skills, typically supported by experience in technical writing or content creation. Familiarity with content management systems (CMS), knowledge base platforms such as Zendesk or Confluence, and basic HTML are often required. Attention to detail, self-motivation, and excellent communication skills are vital for producing clear, user-focused documentation while collaborating remotely. These abilities ensure the creation of accurate, accessible resources that enhance user experience and support organizational knowledge sharing.

How does a remote knowledge base writer typically collaborate with subject matter experts to ensure content accuracy?

Remote Knowledge Base Writers often work closely with subject matter experts (SMEs) through virtual meetings, emails, and collaboration tools to gather detailed and accurate information about products or services. They may schedule regular check-ins or request feedback on draft articles to ensure technical accuracy and clarity. Building strong communication and organizational skills is important, as coordinating across time zones and teams can be a challenge. This collaborative process not only improves the quality of documentation but also helps writers stay updated on product changes.
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Remote Knowledge Base Writer jobs near you

Technical Support, Tier 1

American Innovations LTD

Austin, TX • On-site, Remote

$37K - $46K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Description

About American Innovations

American Innovations helps customers keep their field operations running - our technology and support teams are the front line for the people who rely on our products and services every day. We're looking for people who take ownership, communicate clearly, and enjoy solving problems for others.


About the Role

As a Technical Support Representative, Tier 1, you'll be the first point of contact for customers troubleshooting tablet, connectivity, and account issues - by phone and chat. You'll resolve issues directly, document them clearly, and help spot patterns that make the product and knowledge base better over time. This is a hands-on, high-contact role: your work shapes how customers experience American Innovations.


What You'll Do
  • Provide responsive, high-quality customer support over phone and chat to both external customers and internal teams [JL1] 
  • Create and maintain detailed, accurate support tickets to ensure clean case history and data integrity
  • Troubleshooting rugged field tablets, Bluetooth peripherals, wireless connectivity, and American Innovations software applications.
  • Configure and pair Bluetooth peripheral hardware devices
  • Resolve common login and multi-factor authentication (MFA) issues
  • Support tablet devices remotely using remote console tools
  • Use the knowledge base to deliver fast, accurate solutions to customer requests
  • Triage technical issues effectively and route them to the right team when needed
  • Flag recurring ticket trends to Tier 2, your Team Lead, or the Technical Support Manager
  • Identify gaps in support documentation and contribute new or improved knowledge base articles
  • Collaborate cross-functionally with other teams to resolve and close customer cases
  • Contribute ideas for improving team processes and the broader customer support experience
  • Meet or exceed established service level, quality, and customer satisfaction goals
What We Can Offer You
  • Competitive Medical/Dental/Vision Insurance
  • Company Provided Life and Disability Insurance
  • Paid Family Leave
  • Matching 401k
  • Supportive and collaborative work environment
  • A rewarding culture with a focus on positive business practices and protecting the environment

Requirements

What You'll Bring
  • 2+ years of experience in technical support or a help desk environment
  • 2+ years of experience in a customer-facing service role
  • Strong written and verbal communication skills
  • Hands-on experience with help desk / ticketing software
  • Experience using remote support tools (e.g., TeamViewer, LogMeIn, or similar)
  • Practical experience troubleshooting common network connectivity issues
  • Working familiarity with Windows and iOS operating systems
  • Curiosity and willingness to learn new technologies
  • A collaborative, team-oriented approach to problem-solving


Nice to Have

Bilingual in English and Spanish

Experience in the oil, gas, or electrical industry


Location & Schedule

This role is based in Austin, TX, on a hybrid schedule.

Monday, Tuesday, and Thursday: Onsite

Wednesday and Friday: Remote


Successful applicants must be eligible to work in the US (visa sponsorship is not provided at this time) and must be able to pass a pre-employment background and drug test. American Innovations is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.


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