ZipRecruiter

Log In

2

Remote Knowledge Base Writer Jobs in Austin, TX (NOW HIRING)

Addison Group

IT Support Specialist II

Austin, TX · Remote

$75K - $80K/yr

... remote users. * Participate in testing and evaluation of new technologies and system updates. * Create and maintain technical documentation and knowledge base articles. * Assist with Service Desk ...

Qodo

Senior DevOps Engineer

Austin, TX · Remote

$160K - $180K/yr

... knowledge base to turn "one-off" fixes into repeatable, automated onboarding procedures * Drive ... Strong capability in Python or Bash to write quick diagnostic tools, automation scripts, and ...

Fyxer

Senior Customer Support Specialist

Austin, TX · Remote

$75K - $85K/yr

Identify patterns in customer issues and turn them into process improvements, knowledge base ... Strong written and verbal communication skills * Strong troubleshooting skills - you enjoy problem ...

NextSilicon

HPC Customer Solutions Engineer

Austin, TX · Remote

Contribute to the development and upkeep of user documentation and support knowledge base * Profile ... Exceptional written communication skills with a proven ability to produce clear, concise, and ...

NextSilicon

HPC Customer Solutions Engineer

Austin, TX · On-site +1

Location : Hybrid in either our Austin, TX or Minneapolis, MN offices preferred but Remote ... Contribute to the development and upkeep of user documentation and support knowledge base * Profile ...

Rechat Inc

Technical Customer Success Manager

Austin, TX · On-site +1

$75K - $95K/yr

REMOTE (Work may be performed anywhere) We're looking for a Technical Customer Success Manager to ... Maintain and contribute to an internal knowledge base of common issues, workarounds, and ...

Rechat

Technical Customer Success Manager

Austin, TX · On-site +1

$75K - $95K/yr

REMOTE (Work may be performed anywhere) We're looking for a Technical Customer Success Manager to ... Maintain and contribute to an internal knowledge base of common issues, workarounds, and ...

ForgeFit

Remote Inside Sales Representative

Austin, TX · On-site +1

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit ForgeFit supplies cutting-edge ... Passion for fitness or knowledge of gym equipment is a bonus What We Offer * Competitive base pay ...

YO AI Labs

Lawyer - Remote

Austin, TX · Remote

$78K - $102K/yr

No prior experience in AI is required -- your domain knowledge is what matters. This opportunity is ... Exceptional written and verbal communication skills, with demonstrated experience in legal content ...

YO AI Labs

Attorney - Remote

Austin, TX · Remote

No prior experience in AI is required -- your domain knowledge is what matters. This opportunity is ... Exceptional written and verbal communication skills, with demonstrated experience in legal content ...

Oshi Health

Licensed Registered Dietitian

Austin, TX · Remote

$75K - $80K/yr

... knowledge base * Share insights and feedback with your team to improve patient experience and ... Remote-first flexibility -- work from home anywhere within our accepted states * Growth:

previous page

Showing results 41-60

All JobsKnowledge Base Writer JobsRemote Knowledge Base Writer JobsRemote Knowledge Base Writer Jobs in Austin, TX

Remote Knowledge Base Writer information

See Austin, TX salary details

$11

$24

$42

How much do remote knowledge base writer jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for remote knowledge base writer in Austin, TX is $24.07, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $27.64 per hour, depending on experience, location, and employer.

What is a remote knowledge base writer?

A Remote Knowledge Base Writer is a professional who creates, edits, and maintains documentation and instructional content for a company’s knowledge base, all while working from a remote location. Their main goal is to make information easily accessible and understandable for users, customers, or internal teams. This role typically involves collaborating with subject matter experts, using content management systems, and ensuring that articles are accurate, clear, and up-to-date. Remote Knowledge Base Writers often work for tech companies, SaaS providers, or customer support teams that need comprehensive self-service resources.

What are the key skills and qualifications needed to thrive as a remote knowledge base writer, and why are they important?

To thrive as a Remote Knowledge Base Writer, you need strong writing, editing, and research skills, typically supported by experience in technical writing or content creation. Familiarity with content management systems (CMS), knowledge base platforms such as Zendesk or Confluence, and basic HTML are often required. Attention to detail, self-motivation, and excellent communication skills are vital for producing clear, user-focused documentation while collaborating remotely. These abilities ensure the creation of accurate, accessible resources that enhance user experience and support organizational knowledge sharing.

How does a remote knowledge base writer typically collaborate with subject matter experts to ensure content accuracy?

Remote Knowledge Base Writers often work closely with subject matter experts (SMEs) through virtual meetings, emails, and collaboration tools to gather detailed and accurate information about products or services. They may schedule regular check-ins or request feedback on draft articles to ensure technical accuracy and clarity. Building strong communication and organizational skills is important, as coordinating across time zones and teams can be a challenge. This collaborative process not only improves the quality of documentation but also helps writers stay updated on product changes.
What are popular job titles related to Remote Knowledge Base Writer jobs in Austin, TX? For Remote Knowledge Base Writer jobs in Austin, TX, the most frequently searched job titles are:
What job categories do people searching Remote Knowledge Base Writer jobs in Austin, TX look for? The top searched job categories for Remote Knowledge Base Writer jobs in Austin, TX are:
What cities near Austin, TX are hiring for Remote Knowledge Base Writer jobs? Cities near Austin, TX with the most Remote Knowledge Base Writer job openings:
Remote Knowledge Base Writer jobs near you

Technical Support Analyst

CSC (Corporation Service Company)

Austin, TX • Remote

Full-time

PTO

Posted 15 days ago

Job description

Technical Support Analyst 

Remote-United States

Monday to Friday from 9 to 6 EST, 8-5 CST, and 7 to 4 MST

*Some weekend overtime may be required 

The Technical Support Analyst (TSA) is a developmental level position within the Support organization primarily responsible for working with CSC Corptax customers to help with inquiries related to the server and workstation installation and maintenance of Corptax products.  The TSA develops a high-level knowledge of the Corptax products and couples that with technical knowledge of Microsoft enterprise systems and related information technologies to validate customer installations and triage customer questions.  

The TSA's primary role is to respond to all customer inquiries regardless of the inbound support channel: online case, phone, email, chat, etc. for questions of a technical nature.  This role will occasionally require overtime, including weekends based on customer filing trends/needs.  A rotating on-call will be required.  Travel is not typically required for this position. 

Some of the things you will be doing: 

  • Provide technical case support (all channels) for all Corptax customers and other internal Corptax teams using the then-current tools available to the Support organization. 
  • Understand customer needs and provide personalized support to assigned customers or other customers as requested based on areas of specialization/expertise and customer need.
  • Respond to and provide appropriate solutions to intermediate level customer inquiries while maintaining moderate case closure rates.
  • Collaborate with team members in a fast-paced environment.
  • Work under clearly defined guidelines, with moderate supervision, making sound decisions based on previous experience and confirming your conclusions with more senior level team members prior to execution.
  • Document all customer issues in the Corptax case tracking system and assign or document appropriate solutions to the customer issue. 
  • Review knowledge base solutions within professional expertise to ensure overall quality of our resources and digital support capabilities. 
  • Develop proficiency in all Corptax products from a technical perspective. 
  • Perform release testing, as required, of customer scenarios both prior to and after a new Corptax product release. Testing is a shared responsibility, including triage of new product releases and identifying potential required software enhancements. 
  • Assist on various projects as assigned. 
  • Learn new technology and experiment with potential internal efficiency solutions. 
  • Demonstrate consistent exemplary standards of ethical conduct. 
  • Promote a culture of cooperation, collaboration, and connection within the support team, as well as globally with other CSC business units.

What technical skills, experience, and qualifications do you need?

  • Position requires 3-4 years of relevant software support experience, ideally in Microsoft systems such as Windows Server, IIS, SQL Server, and SharePoint.
  • Exposure to automation, packaging, and monitoring tools such as Ansible, PowerAutomate, SailPoint, Elastic, SSCM, Microsoft Intune, and API's.
  • Bachelor's degree in a technology field is preferred or relevant experience. 
  • High standards of customer service and support, honesty, and integrity. 
  • Proficiency with Microsoft products. 
  • Ability to quickly learn Corptax technologies.  
  • Ability to accurately and completely document case information into the Corptax case tracking software. 
  • Excellent problem-solving skills.  
  • Strong, positive attitude and work ethic desired.  
  • Ability to work independently and as part of a team, possessing moderate conflict resolution and negotiation skills to provide positive customer experiences. 
  • Strong communication skills - both written and verbal. 
  • Strong interpersonal skills.
  • Self-motivated with a drive for continuous improvement.

*This role is not eligible for employment visa sponsorship (e.g., H1B, TN, E3) now or in the future.

At CSC, compensation decisions are dependent on a number of factors including job location and the knowledge and experience of each individual. A reasonable estimate of the current range is $59,884.28 to $76,628.71

#Remote #CSCCorptaxcareers 

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.

Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.

CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.

CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers. 

We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,

CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.

We encourage candidates to apply directly to our website and not through third-party sources.

Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.

At CSC, we're always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It's also the reason we're the trusted partner of many of the world's most successful organizations.

CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That's why we are the leading provider of business administration and compliance solutions.
  • CSC is a great place to work with smart and dedicated people.
  • We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In's Best Places to Work.
  • We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
  • Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
  • CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
  • As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.

Apply