The Knowledge Base Manager ensures documentation accuracy, promotes content standardization ... Minimum 4 years of experience in technical writing, knowledge management, or documentation ...
The Knowledge Base Manager ensures documentation accuracy, promotes content standardization ... Minimum 4 years of experience in technical writing, knowledge management, or documentation ...
Knowledge Base Steward
Raleigh, NC · On-site
$68K - $117K/yr
Managing and maintaining knowledge base content, engineering tools, and system data for assigned ... Strong written, verbal, interpersonal, and leadership skills with the ability to support multiple ...
Knowledge Base Steward
Raleigh, NC · On-site
$68K - $117K/yr
Managing and maintaining knowledge base content, engineering tools, and system data for assigned ... Strong written, verbal, interpersonal, and leadership skills with the ability to support multiple ...
As a Knowledge Base Migration Specialist, you will work directly with the Change and Knowledge ... Strong written and verbal communication skills * Collaborative team player who contributes ideas to ...
As a Knowledge Base Migration Specialist, you will work directly with the Change and Knowledge ... Strong written and verbal communication skills * Collaborative team player who contributes ideas to ...
AI Knowledge Base Coordinator
West Lake Hills, TX · On-site
$17 - $22/hr
Scalability: Move our knowledge management from "manual/bespoke" to " systematic/repeatable ... You don't need to write code, but you understand how data flows. You are comfortable using internal ...
AI Knowledge Base Coordinator
West Lake Hills, TX · On-site
$17 - $22/hr
Scalability: Move our knowledge management from "manual/bespoke" to " systematic/repeatable ... You don't need to write code, but you understand how data flows. You are comfortable using internal ...
AI Knowledge Base Coordinator
West Lake Hills, TX · On-site
$17 - $22/hr
Scalability: Move our knowledge management from "manual/bespoke" to "systematic/repeatable ... You don't need to write code, but you understand how data flows. You are comfortable using internal ...
AI Knowledge Base Coordinator
West Lake Hills, TX · On-site
$17 - $22/hr
Scalability: Move our knowledge management from "manual/bespoke" to "systematic/repeatable ... You don't need to write code, but you understand how data flows. You are comfortable using internal ...
The Global Knowledge Base Content Specialist I will be responsible for supporting the creation and ... Skills Excellent communication skills, verbal and written. Strong project management abilities.
New
The Global Knowledge Base Content Specialist I will be responsible for supporting the creation and ... Skills Excellent communication skills, verbal and written. Strong project management abilities.
New
Clinical Knowledge Base & Systems Support Coordinator
Queens, NY · On-site
$55K - $75K/yr
The ideal candidate combines strong technical documentation, oral and written skills along with ... Knowledge Base Management * Develop, organize, maintain, and update knowledge base articles, job ...
Clinical Knowledge Base & Systems Support Coordinator
Queens, NY · On-site
$55K - $75K/yr
The ideal candidate combines strong technical documentation, oral and written skills along with ... Knowledge Base Management * Develop, organize, maintain, and update knowledge base articles, job ...
The ideal candidate combines strong technical documentation, oral and written skills along with ... Knowledge Base Management * Develop, organize, maintain, and update knowledge base articles, job ...
The ideal candidate combines strong technical documentation, oral and written skills along with ... Knowledge Base Management * Develop, organize, maintain, and update knowledge base articles, job ...
The ideal candidate combines strong technical documentation, oral and written skills along with ... Knowledge Base Management * Develop, organize, maintain, and update knowledge base articles, job ...
The ideal candidate combines strong technical documentation, oral and written skills along with ... Knowledge Base Management * Develop, organize, maintain, and update knowledge base articles, job ...
This role is equal parts strategist, analyst, writer, and systems thinker. You'll define how ... Continuously improve the knowledge base using conversation insights, customer feedback, and ...
This role is equal parts strategist, analyst, writer, and systems thinker. You'll define how ... Continuously improve the knowledge base using conversation insights, customer feedback, and ...
The role requires proven experience in technical writing or content management, strong writing and project management skills, as well as proficiency in tools like Adobe Acrobat Pro and Microsoft ...
The role requires proven experience in technical writing or content management, strong writing and project management skills, as well as proficiency in tools like Adobe Acrobat Pro and Microsoft ...
The role requires proven experience in technical writing or content management, strong writing and project management skills, as well as proficiency in tools like Adobe Acrobat Pro and Microsoft ...
The role requires proven experience in technical writing or content management, strong writing and project management skills, as well as proficiency in tools like Adobe Acrobat Pro and Microsoft ...
The role requires proven experience in technical writing or content management, strong writing and project management skills, as well as proficiency in tools like Adobe Acrobat Pro and Microsoft ...
The role requires proven experience in technical writing or content management, strong writing and project management skills, as well as proficiency in tools like Adobe Acrobat Pro and Microsoft ...
The role requires proven experience in technical writing or content management, strong writing and project management skills, as well as proficiency in tools like Adobe Acrobat Pro and Microsoft ...
The role requires proven experience in technical writing or content management, strong writing and project management skills, as well as proficiency in tools like Adobe Acrobat Pro and Microsoft ...
About the Role Playbook is seeking a talented and experienced technical writer to work alongside our development team to create, maintain, and publish articles in our knowledge base for our SAAS ...
About the Role Playbook is seeking a talented and experienced technical writer to work alongside our development team to create, maintain, and publish articles in our knowledge base for our SAAS ...
About the Role Playbook is seeking a talented and experienced technical writer to work alongside our development team to create, maintain, and publish articles in our knowledge base for our SAAS ...
About the Role Playbook is seeking a talented and experienced technical writer to work alongside our development team to create, maintain, and publish articles in our knowledge base for our SAAS ...
Content Writer
Centreville, VA · Remote
$35 - $41/hr
Our GovTech client is seeking a Content Writer to support a large-scale product documentation and knowledge base modernization initiative. The organization supports 77 software products and is ...
Quick apply
Content Writer
Centreville, VA · Remote
$35 - $41/hr
Our GovTech client is seeking a Content Writer to support a large-scale product documentation and knowledge base modernization initiative. The organization supports 77 software products and is ...
SUMMARY: Individual will be involved in writing and creating some technical knowledge base articles, etc. REQUIREMENTS: * Solid analytical and content management skills. * Creating and updating ...
Quick apply
SUMMARY: Individual will be involved in writing and creating some technical knowledge base articles, etc. REQUIREMENTS: * Solid analytical and content management skills. * Creating and updating ...
Infrastructure Tech Writer
Brookfield, CT · On-site
Technical Writer Location: Brookfield, CT (Onsite) Contract: 6+ Months Note: No sponsorship or ... This role owns the infrastructure knowledge base and partners with engineering, architecture ...
Infrastructure Tech Writer
Brookfield, CT · On-site
Technical Writer Location: Brookfield, CT (Onsite) Contract: 6+ Months Note: No sponsorship or ... This role owns the infrastructure knowledge base and partners with engineering, architecture ...
Technical Writer
Atlanta, GA · On-site
... knowledge-base articles for internal and external partners. ● Work at the intersection of ... technical writing within fintech, banking, or an API-driven product environment, technical teams ...
Quick apply
Technical Writer
Atlanta, GA · On-site
... knowledge-base articles for internal and external partners. ● Work at the intersection of ... technical writing within fintech, banking, or an API-driven product environment, technical teams ...
Knowledge Base Writer information
See salary details
$13.70 - $18.47
2% of jobs
$18.47 - $23.23
7% of jobs
$23.23 - $27.99
12% of jobs
$29.11 is the 25th percentile. Wages below this are outliers.
$27.99 - $32.76
16% of jobs
The median wage is $36.33 / hr.
$32.76 - $37.52
17% of jobs
$37.52 - $42.29
14% of jobs
$45.38 is the 75th percentile. Wages above this are outliers.
$42.29 - $47.05
11% of jobs
$47.05 - $51.81
10% of jobs
$51.81 - $56.58
5% of jobs
$56.58 - $61.34
3% of jobs
$61.34 - $66.11
3% of jobs
$13
$38
$66
How much do knowledge base writer jobs pay per hour?
As of Aug 8, 2026, the average hourly pay for knowledge base writer in the United States is $38.94, according to ZipRecruiter salary data. Most workers in this role earn between $28.85 and $47.12 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a knowledge base writer?
A Knowledge Base Writer needs excellent research, writing, and editing skills, combined with the ability to organize complex information clearly, usually demonstrated through a background in technical writing or communications. Familiarity with content management systems (CMS), knowledge management platforms, and tools such as Confluence, Zendesk, or similar software is common, and certification in technical writing can be advantageous. Strong attention to detail, collaboration, and a customer-focused mindset are crucial soft skills. These capabilities ensure the creation of accurate, user-friendly documentation that effectively supports users and internal teams.
What does a knowledge base writer do?
A typical day for a Knowledge Base Writer involves researching product updates, clarifying information with subject matter experts, and drafting or updating articles in the knowledge base. You'll review feedback from users or support teams to identify documentation gaps and ensure content remains current and helpful. Collaboration with product managers, customer support representatives, and sometimes engineers is common to ensure technical accuracy and usability. This role requires balancing independent writing tasks with regular team interactions to keep the knowledge base in sync with evolving business needs.
What is a knowledge base writer?
A Knowledge Base Writer is responsible for creating, organizing, and maintaining clear and concise documentation for a company's knowledge base. They write articles, FAQs, and guides to help users and employees easily find information about products, services, or internal processes. Their role involves researching topics, collaborating with subject matter experts, and ensuring content is accurate, accessible, and user-friendly. Effective Knowledge Base Writers improve customer support efficiency and enhance user experience by making information readily available.
More about Knowledge Base Writer jobs
What cities are hiring for Knowledge Base Writer jobs? Cities with the most Knowledge Base Writer job openings:
What are the most commonly searched types of Knowledge Base Writer jobs? The most popular types of Knowledge Base Writer jobs are:
What job categories do people searching Knowledge Base Writer jobs look for? The top searched job categories for Knowledge Base Writer jobs are:
Full-time
Re-posted 15 days ago
Job description
Overview
DecisionPoint seeks a Knowledge Base Manager to lead documentation, content governance, and knowledge lifecycle management in support of a large federal and DoD-aligned mission environment. This role is responsible for creating, structuring, maintaining, and optimizing enterprise knowledge content including Standard Operating Procedures (SOPs), troubleshooting guides, service catalog entries, runbooks, and user support articles.
The Knowledge Base Manager ensures documentation accuracy, promotes content standardization, manages version controls, and drives continual improvement across all knowledge artifacts used by service desk, engineering, cybersecurity, and program stakeholders.
This position is fully remote.
Note: By applying to this position, you acknowledge and consent to having your resume included in an active competitive government contract bid.
Duties & Responsibilities
The Knowledge Base Manager will:
Qualifications
Clearance Requirement
Must hold an active Top Secret clearance, supported by a Tier 5 background investigation.
Education (Required)
Bachelor's degree in Technical Writing, Information Technology, Communications, or a related field.
Experience (Required)
Technical Knowledge (Required)
Technical Knowledge (Preferred)
Certifications
Required:
Preferred:
Skills
Our Equal Employment Opportunity Policy
DecisionPoint seeks a Knowledge Base Manager to lead documentation, content governance, and knowledge lifecycle management in support of a large federal and DoD-aligned mission environment. This role is responsible for creating, structuring, maintaining, and optimizing enterprise knowledge content including Standard Operating Procedures (SOPs), troubleshooting guides, service catalog entries, runbooks, and user support articles.
The Knowledge Base Manager ensures documentation accuracy, promotes content standardization, manages version controls, and drives continual improvement across all knowledge artifacts used by service desk, engineering, cybersecurity, and program stakeholders.
This position is fully remote.
Note: By applying to this position, you acknowledge and consent to having your resume included in an active competitive government contract bid.
Duties & Responsibilities
The Knowledge Base Manager will:
- Manage the full lifecycle of knowledge articles, including drafting, reviewing, publishing, and retiring content.
- Maintain and improve SOPs, runbooks, troubleshooting guides, service catalog items, and technical reference materials.
- Ensure content accuracy, clarity, consistency, and alignment with enterprise documentation standards.
- Partner with Tier 1, Tier 2, and Tier 3 teams to capture tribal knowledge and translate it into structured KB content.
- Coordinate with cybersecurity, engineering, and cloud teams to document updates, new features, and system changes.
- Implement taxonomy, tagging, metadata, and content governance controls for improved knowledge discoverability.
- Conduct periodic reviews of content to prevent staleness, inaccuracies, or procedural drift.
- Facilitate continuous improvement efforts for documentation workflows and content creation processes.
- Maintain version history, change records, and archival procedures for all documentation.
- Support compliance documentation needs, ensuring KB content aligns with federal and DoD quality expectations.
- Provide training to staff on how to submit, update, and utilize knowledge articles effectively.
- Manage formatting, layout, and readability standards for all technical content.
Qualifications
Clearance Requirement
Must hold an active Top Secret clearance, supported by a Tier 5 background investigation.
Education (Required)
Bachelor's degree in Technical Writing, Information Technology, Communications, or a related field.
Experience (Required)
- Minimum 4 years of experience in technical writing, knowledge management, or documentation development.
- Experience managing enterprise-level KB systems, documentation platforms, or service catalog structures.
- Experience developing SOPs, troubleshooting guides, and procedural documentation.
- Experience supporting IT service desk or IT operations environments.
- Experience collaborating with technical teams to translate complex concepts into clear documentation.
Technical Knowledge (Required)
- Strong understanding of documentation standards, structured authoring, and content governance models.
- Familiarity with ITIL practices for knowledge management, incident, problem, and change processes.
- Ability to synthesize information from SMEs across engineering, security, and cloud teams.
- Proficiency with documentation tools, KB platforms, and content management systems.
Technical Knowledge (Preferred)
- Experience supporting federal or DoD IT programs.
- Familiarity with service portals and workflow automation.
- Experience with metadata tagging, taxonomies, and search optimization.
Certifications
Required:
- ITIL v4 Foundation
Preferred:
- Certified Technical Writer or Knowledge Manager
- CompTIA Security+
Skills
- Exceptional writing and editing abilities with strong attention to detail.
- Ability to structure complex technical information into user-friendly content.
- Strong communication and interviewing skills for gathering SME input.
- Ability to manage multiple documentation projects simultaneously.
- Strong organizational and governance skills for maintaining large documentation repositories.
Our Equal Employment Opportunity Policy
- EEO and Affirmative Action Policy: DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of DecisionPoint Corporation to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws.
- Pay Transparency Policy: In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
- Authorization to Share Resume and Personal Information: By expressing your interest and submitting your resume for this position, you authorize DecisionPoint Corporation to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience. Should DecisionPoint Corporation. or its affiliates and teaming partners wish to initiate pre-employment discussions, you will be asked to complete an employment application and related employment documents.