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Knowledge Base Writer Jobs (NOW HIRING)

City of New York

Knowledge Base Content Strategist

NY · On-site

$70K - $80K/yr

Company Description The NYCHA Call Center is seeking a Knowledge Base Content Strategist to own and ... You are both strategic and hands-on and able to define content standards while actively writing ...

EchoStar

Knowledge Base Analyst II

Englewood, CO · On-site

$63K - $90K/yr

Write and structure knowledge base content using GPT best practices-including Markdown, key-value pairs, atomic writing, and semantic chunking-to ensure seamless ingestion by AI chatbots * Analyze ...

Checkr

Staff Knowledge Base Specialist

Nashville, TN

About the team/role As the Staff Knowledge Base Specialist, you will be a senior contributor to the ... Our ideal candidate brings a rare combination of disciplines: the precision of a technical writer ...

Checkr

Staff Knowledge Base Specialist

Nashville, TN · On-site

About the team/role As the Staff Knowledge Base Specialist, you will be a senior contributor to the ... Our ideal candidate brings a rare combination of disciplines: the precision of a technical writer ...

EchoStar

Knowledge Base Analyst II

Englewood, CO

$63K - $90K/yr

Write and structure knowledge base content using GPT best practices--including Markdown, key-value pairs, atomic writing, and semantic chunking--to ensure seamless ingestion by AI chatbots * Analyze ...

SCAN

Product Owner II - Knowledge Base

$106K - $153K/yr

Product Owner II - Knowledge Base The Product Owner II - Knowledge Base is responsible for defining ... Excellent verbal and written communication, interpersonal, prioritization, problem solving, and ...

Rivian

Lead Knowledge Content Manager & Writer

Atlanta, GA · On-site

$92K - $137K/yr

As Lead Knowledge Content Manager & Writer, you'll both manage and write content housed in Rivian ... Internally, our Knowledge Base is a rapidly expanding reference tool used by Rivian's customer ...

Rivian

Lead Knowledge Content Manager & Writer

Irvine, CA · On-site

$92K - $137K/yr

As Lead Knowledge Content Manager & Writer, you'll both manage and write content housed in Rivian ... Internally, our Knowledge Base is a rapidly expanding reference tool used by Rivian's customer ...

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Knowledge Base Writer information

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How much do knowledge base writer jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for knowledge base writer in the United States is $38.94, according to ZipRecruiter salary data. Most workers in this role earn between $28.85 and $47.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Knowledge Base Writer position, and why are they important?

A Knowledge Base Writer needs excellent research, writing, and editing skills, combined with the ability to organize complex information clearly, usually demonstrated through a background in technical writing or communications. Familiarity with content management systems (CMS), knowledge management platforms, and tools such as Confluence, Zendesk, or similar software is common, and certification in technical writing can be advantageous. Strong attention to detail, collaboration, and a customer-focused mindset are crucial soft skills. These capabilities ensure the creation of accurate, user-friendly documentation that effectively supports users and internal teams.

What does a typical day look like for a Knowledge Base Writer?

A typical day for a Knowledge Base Writer involves researching product updates, clarifying information with subject matter experts, and drafting or updating articles in the knowledge base. You'll review feedback from users or support teams to identify documentation gaps and ensure content remains current and helpful. Collaboration with product managers, customer support representatives, and sometimes engineers is common to ensure technical accuracy and usability. This role requires balancing independent writing tasks with regular team interactions to keep the knowledge base in sync with evolving business needs.

What is a Knowledge Base Writer job?

A Knowledge Base Writer is responsible for creating, organizing, and maintaining clear and concise documentation for a company's knowledge base. They write articles, FAQs, and guides to help users and employees easily find information about products, services, or internal processes. Their role involves researching topics, collaborating with subject matter experts, and ensuring content is accurate, accessible, and user-friendly. Effective Knowledge Base Writers improve customer support efficiency and enhance user experience by making information readily available.

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Knowledge Base Writer jobs near you
Infographic showing various Knowledge Base Writer job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 94% Full Time, and 5% Part Time. Highlights an 61% Physical, 2% Hybrid, and 37% Remote job distribution, with an average salary of $81,001 per year, or $38.9 per hour.
Knowledge Base Coordinator

Knowledge Base Coordinator

The Child Center of NY

Queens, NY • On-site

$55K - $75K/yr

Full-time

Posted 10 days ago

Job description

Reports to: Director, Information Systems
Summary
The Knowledge Base Coordinator is responsible for managing and maintaining the organization's system knowledge base including electronic health record (EHR), DocuSign and other 3rd party applications. In addition, this position is responsible for supporting the Help Desk by providing assistance through help desk functions, documentation and coordination of user education and training initiatives.
The ideal candidate combines strong technical documentation, oral and written skills along with customer service, problem-solving, and training experience in a healthcare environment.
Key Responsibilities:
Knowledge Base Management
  • Develop, organize, maintain, and update knowledge base articles, job aids, FAQs, workflow guides, and troubleshooting documentation.
  • Ensure documentation is accurate, current, user-friendly, and aligned with organizational policies and clinical workflows.
  • Create standardized templates for consistency across support materials.
  • Collaborate with help desk, project teams and clinical operations to document system changes, upgrades, and new workflows.
  • Maintain version control and archival processes for training and support documentation.

Help Desk Support
  • Provide Tier 1 and Tier 2 support for system issues including EHR and 3rd party applications, including troubleshooting, workflow, and access concerns.
  • Respond to help desk tickets, phone calls, and email inquiries in a timely and professional manner.
  • Escalate complex issues to appropriate IT, system or vendor support teams when necessary.
  • Track, document, and monitor support requests to ensure timely resolution and accurate reporting.
  • Assist with system testing and validation during upgrades, implementations, and optimization initiatives.
  • Identify recurring support issues and recommend workflow or training improvements.

End User Training & Education
  • Coordinate and deliver system training sessions for new hires, existing staff, and system updates as needed for various applications (EHR, eLearning, etc.)
  • Work with Training Department to assist with delivering content for instructional materials, presentations, quick-reference guides, and e-learning tools.
  • Support go-live activities and on-site user assistance during system implementations or upgrades.

Qualifications:
Required Qualifications
  • Associate degree in Healthcare Administration, Health Informatics, Education, or related field; or equivalent experience.
  • Knowledge of clinical workflows and healthcare operations.
  • Strong written communication and technical documentation skills.
  • 2+ years of experience supporting EHR systems in a healthcare environment.
  • Experience with help desk ticketing systems and end-user support.
  • Experience developing and delivering training materials and presentations.
  • Proficiency with Microsoft Office Suite and collaboration tools.

Preferred Qualifications
  • Bachelor's degree in Healthcare Administration, Health Informatics, Education, or related field; or equivalent experience.
  • Experience with EHR platforms including ePrescribing and eLabs management.
  • Familiarity with eLearning Management Systems, i.e. Relias
  • Familiarity with ITIL, knowledge management practices, or instructional design principles.
  • Experience supporting healthcare regulatory requirements including HIPAA compliance.

Key Skills & Competencies
  • Technical writing and documentation
  • Training facilitation and presentation skills
  • Problem-solving and critical thinking
  • Customer service and user support
  • EHR workflow analysis
  • Organization and time management
  • Communication and interpersonal skills
  • Attention to detail
  • Ability to manage multiple priorities in a fast-paced healthcare environment

Work Environment
  • Remote healthcare/clinical environment
  • Occasional after-hours support during upgrades or go-live events
  • Some onsite travel required for EHR implementations, go lives and end user trainings
  • Interaction with clinical, operational, and technical teams across the organization

The Child Center of NY is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status or any other category protected by Federal, State or local law. EOE M/F/D/V

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