Technical Writer
Orlando, FL · On-site
Short Code Registry, and they are seeking a hands-on technical writer to build a customer-facing knowledge base. The role involves organizing existing documentation, creating user guides, and ...
Technical Writer
Orlando, FL · On-site
Short Code Registry, and they are seeking a hands-on technical writer to build a customer-facing knowledge base. The role involves organizing existing documentation, creating user guides, and ...
Knowledge Management /Tech Writer
Fort George G Meade, MD · On-site
$112K - $179K/yr
Responsibilities Peraton seeks a Knowledge Management /Tech Writer to support to Department of ... addition to base pay.EEOEEO: Equal opportunity employer, including disability and protected ...
Knowledge Management /Tech Writer
Fort George G Meade, MD · On-site
$112K - $179K/yr
Responsibilities Peraton seeks a Knowledge Management /Tech Writer to support to Department of ... addition to base pay.EEOEEO: Equal opportunity employer, including disability and protected ...
Lead the initiative to audit the current knowledge base systems and provide strategic recommendations for changes and improvements Write concise documentation including but not limited to the ...
Lead the initiative to audit the current knowledge base systems and provide strategic recommendations for changes and improvements Write concise documentation including but not limited to the ...
Create reusable content for knowledge base * Prioritize responsibilities to meet deadlines * Seek feedback from stakeholders and edit content accordingly * Maintain consistency in proposal writing by ...
Quick apply
Create reusable content for knowledge base * Prioritize responsibilities to meet deadlines * Seek feedback from stakeholders and edit content accordingly * Maintain consistency in proposal writing by ...
Knowledge Management /Tech Writer
Fort George G Meade, MD · On-site
$112K - $179K/yr
Responsibilities Peraton seeks a Knowledge Management /Tech Writer to support to Department of ... addition to base pay.EEOEEO: Equal opportunity employer, including disability and protected ...
Knowledge Management /Tech Writer
Fort George G Meade, MD · On-site
$112K - $179K/yr
Responsibilities Peraton seeks a Knowledge Management /Tech Writer to support to Department of ... addition to base pay.EEOEEO: Equal opportunity employer, including disability and protected ...
Technical Writer with Security Clearance
Alexandria, VA · On-site
$65K - $75K/yr
... and knowledge-base articles. * Strong ability to translate technical concepts into clear ... Excellent written communication skills and attention to detail. * Active Secret Clearance.
Technical Writer with Security Clearance
Alexandria, VA · On-site
$65K - $75K/yr
... and knowledge-base articles. * Strong ability to translate technical concepts into clear ... Excellent written communication skills and attention to detail. * Active Secret Clearance.
Technical Writer I
Chicago, IL · On-site
$55K - $60K/yr
The Technical Writer will play a key role in creating, maintaining, and publishing clear, accurate ... Experience contributing to knowledge base or documentation platforms Responsibilities: * Aid in the ...
Technical Writer I
Chicago, IL · On-site
$55K - $60K/yr
The Technical Writer will play a key role in creating, maintaining, and publishing clear, accurate ... Experience contributing to knowledge base or documentation platforms Responsibilities: * Aid in the ...
Technical Writer I
Chicago, IL · On-site
$55K - $60K/yr
The Technical Writer will play a key role in creating, maintaining, and publishing clear, accurate ... Experience contributing to knowledge base or documentation platforms Responsibilities: * Aid in the ...
Technical Writer I
Chicago, IL · On-site
$55K - $60K/yr
The Technical Writer will play a key role in creating, maintaining, and publishing clear, accurate ... Experience contributing to knowledge base or documentation platforms Responsibilities: * Aid in the ...
In this role, you will move beyond traditional data gathering and manual write-ups Instead, you will partner closely with Data Scientists to build and maintain a robust AI Knowledge Base that ...
In this role, you will move beyond traditional data gathering and manual write-ups Instead, you will partner closely with Data Scientists to build and maintain a robust AI Knowledge Base that ...
In this role, you will move beyond traditional data gathering and manual write-ups Instead, you will partner closely with Data Scientists to build and maintain a robust AI Knowledge Base that ...
In this role, you will move beyond traditional data gathering and manual write-ups Instead, you will partner closely with Data Scientists to build and maintain a robust AI Knowledge Base that ...
Technical Writer
Columbia, SC · On-site
Direct Client Essential Responsibilities Write and edit documentation such as: application-specific artifacts, process flows and knowledge base content. Independently perform research and conduct ...
Technical Writer
Columbia, SC · On-site
Direct Client Essential Responsibilities Write and edit documentation such as: application-specific artifacts, process flows and knowledge base content. Independently perform research and conduct ...
The Technical Writer role is responsible for creating and maintaining clear, standardized ... Develop Operations & Engineering documentation including SOPs, MOPs, runbooks, and knowledge base ...
The Technical Writer role is responsible for creating and maintaining clear, standardized ... Develop Operations & Engineering documentation including SOPs, MOPs, runbooks, and knowledge base ...
The Technical Writer role is responsible for creating and maintaining clear, standardized ... Develop Operations & Engineering documentation including SOPs, MOPs, runbooks, and knowledge base ...
The Technical Writer role is responsible for creating and maintaining clear, standardized ... Develop Operations & Engineering documentation including SOPs, MOPs, runbooks, and knowledge base ...
By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and ... The Technical Trainer/Writer assesses the training needs of our Employees and then develops the ...
By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and ... The Technical Trainer/Writer assesses the training needs of our Employees and then develops the ...
Technical Writer 4
Carson City, NV · On-site
Experience with knowledge base systems and collaboration tools (e.g., Zendesk, SharePoint ... Ability to write clearly and concisely, simplifying complex topics into engaging, learner-friendly ...
Quick apply
Technical Writer 4
Carson City, NV · On-site
Experience with knowledge base systems and collaboration tools (e.g., Zendesk, SharePoint ... Ability to write clearly and concisely, simplifying complex topics into engaging, learner-friendly ...
By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and ... The Technical Trainer/Writer assesses the training needs of our Employees and then develops the ...
By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and ... The Technical Trainer/Writer assesses the training needs of our Employees and then develops the ...
Technical Writer
Carrollton, TX · On-site
The Technical Writer role is responsible for creating and maintaining clear, standardized ... Develop Operations & Engineering documentation including SOPs, MOPs, runbooks, and knowledge base ...
Technical Writer
Carrollton, TX · On-site
The Technical Writer role is responsible for creating and maintaining clear, standardized ... Develop Operations & Engineering documentation including SOPs, MOPs, runbooks, and knowledge base ...
Technical Writer
Carrollton, TX · On-site
The Technical Writer role is responsible for creating and maintaining clear, standardized ... Develop Operations & Engineering documentation including SOPs, MOPs, runbooks, and knowledge base ...
Technical Writer
Carrollton, TX · On-site
The Technical Writer role is responsible for creating and maintaining clear, standardized ... Develop Operations & Engineering documentation including SOPs, MOPs, runbooks, and knowledge base ...
CANES Technical Writer (CLEARED) with Security Clearance
Alexandria, VA · On-site
$65K - $75K/yr
... knowledge-base articles * Strong ability to translate technical concepts into clear, structured ... Excellent written communication skills and attention to detail * Active Secret Clearance ...
CANES Technical Writer (CLEARED) with Security Clearance
Alexandria, VA · On-site
$65K - $75K/yr
... knowledge-base articles * Strong ability to translate technical concepts into clear, structured ... Excellent written communication skills and attention to detail * Active Secret Clearance ...
Knowledge Base Writer information
See salary details
$13.70 - $18.47
2% of jobs
$18.47 - $23.23
7% of jobs
$23.23 - $27.99
12% of jobs
$29.11 is the 25th percentile. Wages below this are outliers.
$27.99 - $32.76
16% of jobs
The median wage is $36.33 / hr.
$32.76 - $37.52
17% of jobs
$37.52 - $42.29
14% of jobs
$45.38 is the 75th percentile. Wages above this are outliers.
$42.29 - $47.05
11% of jobs
$47.05 - $51.81
10% of jobs
$51.81 - $56.58
5% of jobs
$56.58 - $61.34
3% of jobs
$61.34 - $66.11
3% of jobs
$13
$38
$66
How much do knowledge base writer jobs pay per hour?
As of Jun 27, 2026, the average hourly pay for knowledge base writer in the United States is $38.94, according to ZipRecruiter salary data. Most workers in this role earn between $28.85 and $47.12 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive in the Knowledge Base Writer position, and why are they important?
A Knowledge Base Writer needs excellent research, writing, and editing skills, combined with the ability to organize complex information clearly, usually demonstrated through a background in technical writing or communications. Familiarity with content management systems (CMS), knowledge management platforms, and tools such as Confluence, Zendesk, or similar software is common, and certification in technical writing can be advantageous. Strong attention to detail, collaboration, and a customer-focused mindset are crucial soft skills. These capabilities ensure the creation of accurate, user-friendly documentation that effectively supports users and internal teams.
What does a typical day look like for a Knowledge Base Writer?
A typical day for a Knowledge Base Writer involves researching product updates, clarifying information with subject matter experts, and drafting or updating articles in the knowledge base. You'll review feedback from users or support teams to identify documentation gaps and ensure content remains current and helpful. Collaboration with product managers, customer support representatives, and sometimes engineers is common to ensure technical accuracy and usability. This role requires balancing independent writing tasks with regular team interactions to keep the knowledge base in sync with evolving business needs.
What is a Knowledge Base Writer job?
A Knowledge Base Writer is responsible for creating, organizing, and maintaining clear and concise documentation for a company's knowledge base. They write articles, FAQs, and guides to help users and employees easily find information about products, services, or internal processes. Their role involves researching topics, collaborating with subject matter experts, and ensuring content is accurate, accessible, and user-friendly. Effective Knowledge Base Writers improve customer support efficiency and enhance user experience by making information readily available.
More about Knowledge Base Writer jobs
What cities are hiring for Knowledge Base Writer jobs? Cities with the most Knowledge Base Writer job openings:
What are the most commonly searched types of Knowledge Base Writer jobs? The most popular types of Knowledge Base Writer jobs are:
What job categories do people searching Knowledge Base Writer jobs look for? The top searched job categories for Knowledge Base Writer jobs are:
Job description
Job Summary:
Koch is a company that operates the U.S. Short Code Registry, and they are seeking a hands-on technical writer to build a customer-facing knowledge base. The role involves organizing existing documentation, creating user guides, and developing enablement programs to enhance user experience and content discoverability.
Responsibilities:
• Organize and build a searchable Zendesk knowledge base from existing documentation
• Write user guides, FAQs, troubleshooting docs, and training materials
• Learn our Registry platform through hands-on exploration and SME interviews
• Apply information design principles to structure content for discoverability
• Develop enablement programs: video tutorials, webinars, and certification content
• Create case studies and success stories that demonstrate real platform outcomes
• Write release notes, feature announcements, and migration guides for new launches
• Collaborate with our Business Analyst to build and optimize Pendo in-app guides — tooltips, walkthroughs, and contextual help at critical user moments
• Use Pendo analytics and Zendesk ticket data to measure your documentation's direct impact on feature adoption and support volume, and use those findings to prioritize what you build next
• Maintain and evolve documentation as the platform grows
Qualifications:
Required:
• 5+ years technical writing experience in B2B SaaS or technical products
• Proven track record building customer-facing knowledge bases and enablement programs
• Exceptional writing clarity, grammar, style, and the ability to translate complex technical concepts for non-technical audiences
• Proficiency in Zendesk (or equivalent tool), Markdown/HTML, and version control (Git)
• Information design instincts - you create logical hierarchies, not just documents
• Data-informed mindset, you use analytics to prioritize content and measure impact
Preferred:
• Hands-on experience with in-app guidance platforms (Pendo, Appcues, WalkMe)
• Strong experience authoring API documentation (OpenAPI/Swagger familiarity a plus)
• Background in telecom, mobile messaging, or infrastructure products
• Proven ability to write compelling case studies and customer success stories
• Knowledge of WCAG accessibility guidelines and inclusive documentation practices
• Experience working in Agile development teams and sprint cadences
• Comfortable and effective using AI-assisted writing tools to accelerate content production responsibly
• Familiarity with WordPress or similar CMS for managing public-facing docs
Company:
Based in Wichita, Kansas, Koch is one of the largest private companies in America. Founded in 1940, the company is headquartered in Wichita, USA, with a team of 10001+ employees. The company is currently Late Stage.
Koch is a company that operates the U.S. Short Code Registry, and they are seeking a hands-on technical writer to build a customer-facing knowledge base. The role involves organizing existing documentation, creating user guides, and developing enablement programs to enhance user experience and content discoverability.
Responsibilities:
• Organize and build a searchable Zendesk knowledge base from existing documentation
• Write user guides, FAQs, troubleshooting docs, and training materials
• Learn our Registry platform through hands-on exploration and SME interviews
• Apply information design principles to structure content for discoverability
• Develop enablement programs: video tutorials, webinars, and certification content
• Create case studies and success stories that demonstrate real platform outcomes
• Write release notes, feature announcements, and migration guides for new launches
• Collaborate with our Business Analyst to build and optimize Pendo in-app guides — tooltips, walkthroughs, and contextual help at critical user moments
• Use Pendo analytics and Zendesk ticket data to measure your documentation's direct impact on feature adoption and support volume, and use those findings to prioritize what you build next
• Maintain and evolve documentation as the platform grows
Qualifications:
Required:
• 5+ years technical writing experience in B2B SaaS or technical products
• Proven track record building customer-facing knowledge bases and enablement programs
• Exceptional writing clarity, grammar, style, and the ability to translate complex technical concepts for non-technical audiences
• Proficiency in Zendesk (or equivalent tool), Markdown/HTML, and version control (Git)
• Information design instincts - you create logical hierarchies, not just documents
• Data-informed mindset, you use analytics to prioritize content and measure impact
Preferred:
• Hands-on experience with in-app guidance platforms (Pendo, Appcues, WalkMe)
• Strong experience authoring API documentation (OpenAPI/Swagger familiarity a plus)
• Background in telecom, mobile messaging, or infrastructure products
• Proven ability to write compelling case studies and customer success stories
• Knowledge of WCAG accessibility guidelines and inclusive documentation practices
• Experience working in Agile development teams and sprint cadences
• Comfortable and effective using AI-assisted writing tools to accelerate content production responsibly
• Familiarity with WordPress or similar CMS for managing public-facing docs
Company:
Based in Wichita, Kansas, Koch is one of the largest private companies in America. Founded in 1940, the company is headquartered in Wichita, USA, with a team of 10001+ employees. The company is currently Late Stage.