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Knowledge Base Writer Jobs (NOW HIRING)

AAC Inc

Technical Writer

Washington, DC

... and knowledge base content to support IT operations. This role ensures complex technical ... writing and/or IT documentation experience. · Experience documenting IT support processes ...

AAC

Technical Writer

Vienna, VA

Develops high-quality technical documentation, SOPs, user guides, training materials, and knowledge base content to support IT operations. This role ensures complex technical information is clearly ...

CultureFit

Technical Writer

Chicago, IL

The Technical Writer will be responsible for all technical documentation, including but not limited ... Create a product knowledge base for clients and internal teams using Confluence. Communicate and ...

Infojini Inc

Technical Writer

Greenville, SC · On-site

... other knowledge base). • Must be intermediate to advance in Microsoft Office (Word, Excel ... Required : • Excellent writing and editing skills. • 5+ years of related experience in IT ...

KYYBA

Be Seen First

Technical Content Writer

Saint Paul, MN · On-site

$44 - $46/hr

Create and maintain user guides, training materials, FAQs, knowledge base articles, and ... Excellent written communication, attention to detail, and content organization. * Strong ...

Infojini Inc

Technical Writer

Greenville, SC · On-site

... other knowledge base). • Must be intermediate to advance in Microsoft Office (Word, Excel ... Required : • Excellent writing and editing skills. • 5+ years of related experience in IT ...

Apex Systems

Tech Writer

Atlanta, GA · On-site

Job#: 3040146 Tech Writer Location: Atlanta, Georgia (Hybrid) Role Overview A senior-level ... Assess and potentially evolve documentation toward a more scalable knowledge base model ...

CultureFit

Technical Writer

Chicago, IL · On-site

... knowledge base for clients and internal teams using Confluence. • Communicate and train with SMEs on new product functionality to be documented. • Answer questions from internal teams regarding ...

ICONMA

Technical Writer

Atlanta, GA · On-site

... knowledge-base articles for internal and external partners. • Work at the intersection of ... Required : • 7+ years of experience in technical writing within fintech, banking, or an API ...

4pconsultinginc

Technical Writer 1

Birmingham, AL · On-site

Write, edit, and review technical documentation, user guides, and knowledge base content for internal software applications and analytics dashboards. * Content Management: Maintain and update ...

CYNET SYSTEMS

Technical Writer

Atlanta, GA · On-site

Requirement/Must Have: * 7+ years of experience in technical writing within fintech, banking, or an ... and knowledge-base articles for internal and external partners. * Work at the intersection of ...

4pconsultinginc

Technical Writer

Birmingham, AL · On-site

Technical Writer Location: 600 18th St. N., Birmingham, AL 35203 Duration: 3 Years Client: Southern ... Maintain and update knowledge base articles ahead of release cycles. * Translate complex technical ...

ASM Research

Technical Writer - Junior

Washington, DC · On-site

Create and update knowledge base articles, FAQs, basic user guides, and other user-facing ... Strong written communication skills, including ability to explain procedures and troubleshooting ...

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Knowledge Base Writer information

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$13

$38

$66

How much do knowledge base writer jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for knowledge base writer in the United States is $38.94, according to ZipRecruiter salary data. Most workers in this role earn between $28.85 and $47.12 per hour, depending on experience, location, and employer.

What tech jobs pay 400,000 a year?

For a Knowledge Base Writer, earning $400,000 annually is uncommon, as this role typically offers lower compensation. High-paying tech jobs such as software engineering, data science, product management, and executive roles like CTO or VP of Engineering often reach or exceed this level, especially with extensive experience, advanced skills, and working at large tech companies or in senior leadership positions.

What are the key skills and qualifications needed to thrive in the Knowledge Base Writer position, and why are they important?

A Knowledge Base Writer needs excellent research, writing, and editing skills, combined with the ability to organize complex information clearly, usually demonstrated through a background in technical writing or communications. Familiarity with content management systems (CMS), knowledge management platforms, and tools such as Confluence, Zendesk, or similar software is common, and certification in technical writing can be advantageous. Strong attention to detail, collaboration, and a customer-focused mindset are crucial soft skills. These capabilities ensure the creation of accurate, user-friendly documentation that effectively supports users and internal teams.

What is the highest paying job for a writer?

Senior technical writers, copywriters in specialized industries, and content strategists tend to be among the highest-paid writing roles, often earning six-figure salaries. These positions typically require advanced skills, industry experience, and proficiency with tools like CMS and SEO strategies.

Is AI taking over technical writing?

AI is increasingly used in technical writing to assist with tasks like content generation, editing, and data analysis, but it does not replace the need for human writers who provide context, clarity, and expertise. Knowledge Base Writers often leverage AI tools to improve efficiency but still require strong communication skills and subject matter knowledge. AI can augment the role but is unlikely to fully replace human technical writers in the near future.

What is the job description of a knowledge base?

A knowledge base writer creates, organizes, and maintains documentation, FAQs, and help articles to support users and internal teams. They ensure content is clear, accurate, and accessible, often using tools like content management systems and following style guidelines. Strong writing skills and understanding of the product or service are essential for this role.

What does a typical day look like for a Knowledge Base Writer?

A typical day for a Knowledge Base Writer involves researching product updates, clarifying information with subject matter experts, and drafting or updating articles in the knowledge base. You'll review feedback from users or support teams to identify documentation gaps and ensure content remains current and helpful. Collaboration with product managers, customer support representatives, and sometimes engineers is common to ensure technical accuracy and usability. This role requires balancing independent writing tasks with regular team interactions to keep the knowledge base in sync with evolving business needs.

What is a Knowledge Base Writer job?

A Knowledge Base Writer is responsible for creating, organizing, and maintaining clear and concise documentation for a company's knowledge base. They write articles, FAQs, and guides to help users and employees easily find information about products, services, or internal processes. Their role involves researching topics, collaborating with subject matter experts, and ensuring content is accurate, accessible, and user-friendly. Effective Knowledge Base Writers improve customer support efficiency and enhance user experience by making information readily available.

More about Knowledge Base Writer jobs
What cities are hiring for Knowledge Base Writer jobs? Cities with the most Knowledge Base Writer job openings:
What are the most commonly searched types of Knowledge Base Writer jobs? The most popular types of Knowledge Base Writer jobs are:
What job categories do people searching Knowledge Base Writer jobs look for? The top searched job categories for Knowledge Base Writer jobs are:
Knowledge Base Writer jobs near you
Infographic showing various Knowledge Base Writer job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 87% Full Time, 11% Part Time, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $81,001 per year, or $38.9 per hour.
Technical Writer

Technical Writer

AAC Inc

Washington, DC

Full-time

Re-posted 8 days ago

Job description

Develops high-quality technical documentation, SOPs, user guides, training materials, and knowledge base content to support IT operations. This role ensures complex technical information is clearly conveyed to both technical and non-technical users.

Position currently requires on-site support. On-site requirements are subject to change based on contract needs and customer requirements.

Responsibilities may include, but are not limited to:

·      Produce and maintain user manuals, support procedures, engineering documentation, and knowledge articles.

·      Interview subject-matter experts across operational teams to gather technical information.

·      Translate technical content into concise, user-friendly materials.

·      Standardize documentation formats, revision control, and layout.

·      Support communication efforts for major deployments, migrations, or procedural changes.


Required Skills
Required Experience

·      BS in English, Communications, IT or related field (preferred) and a minimum of three years of technical writing and/or IT documentation experience.

·      Experience documenting IT support processes, engineering workflows, and enterprise systems.

·      Familiarity with ITIL and ITSM processes and terminology.

·      Ability to write clear, accurate, and structured technical documentation.

·      Strong understanding of IT terminology, service processes, and enterprise technology environments, including ITIL and ITSM processes and terminology.

·      Proficiency with documentation tools (Word, PowerPoint, SharePoint, Confluence, or similar).

Qualifications:

·      Must obtain an agency public trust suitability determination prior to start date.

·      Excellent written communication and attention to detail.

·      Must be able to work independently and collaborate effectively within a team in a fast-paced environment.

·      Experience supporting a complex Federal agency enterprise is a plus.

Salary: 75-88k

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