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Knowledge Base Writer Jobs (NOW HIRING)

Revenova LLC

Technical Writer I

Chicago, IL · On-site

$55K - $60K/yr

The Technical Writer will play a key role in creating, maintaining, and publishing clear, accurate ... Experience contributing to knowledge base or documentation platforms Responsibilities: * Aid in the ...

Infojini Inc

Technical Writer

Columbia, SC

Direct Client Essential Responsibilities Write and edit documentation such as: application-specific artifacts, process flows and knowledge base content. Independently perform research and conduct ...

Oscar Health

Technical Writer

Carrollton, TX · On-site

The Technical Writer role is responsible for creating and maintaining clear, standardized ... Develop Operations & Engineering documentation including SOPs, MOPs, runbooks, and knowledge base ...

Instant Serve LLC

Technical Writer 4

Carson City, NV · On-site

Experience with knowledge base systems and collaboration tools (e.g., Zendesk, SharePoint ... Ability to write clearly and concisely, simplifying complex topics into engaging, learner-friendly ...

CyrusOne

Technical Writer

Carrollton, TX · On-site

The Technical Writer role is responsible for creating and maintaining clear, standardized ... Develop Operations & Engineering documentation including SOPs, MOPs, runbooks, and knowledge base ...

3B Staffing LLC

Technical Writer

Los Angeles, CA · Remote

Technical Writer with a experience in Experience in: * Solution Architecture * RFP Responses ... Develop go-to-market materials, including white papers, datasheets, and knowledge base articles.

CultureFit

Technical Writer

Chicago, IL · On-site

The Technical Writer will be responsible for all technical documentation, including but not limited ... Create a product knowledge base for clients and internal teams using Confluence. Communicate and ...

ECS

Knowledge Management Engineer

Falls Church, VA · On-site

... and ServiceNow Knowledge Base modules, applying controlled vocabulary design, content ... interpersonal and oral/written communication skills, with the ability to effectively and ...

EverPass Media

AI & Knowledge Manager

Chicago, IL · Remote

Experience building or maintaining a knowledge base. * Strong writing skills with the ability to turn complex processes into clear customer-facing and agent-facing content. * Analytical mindset with ...

Fello

Senior Technical Writer

Manhattan, NY · Remote

Own the entire Fello Knowledge Base including structure, governance, and evolution Build and ... Write and manage everything from in-app copy to deep technical documentation such as user guides ...

EverPass Media

AI & Knowledge Manager

Chicago, IL · On-site

Experience building or maintaining a knowledge base. * Strong writing skills with the ability to turn complex processes into clear customer-facing and agent-facing content. * Analytical mindset with ...

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How much do knowledge base writer jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for knowledge base writer in the United States is $38.94, according to ZipRecruiter salary data. Most workers in this role earn between $28.85 and $47.12 per hour, depending on experience, location, and employer.

What is a Knowledge Base Writer job?

A Knowledge Base Writer is responsible for creating, organizing, and maintaining clear and concise documentation for a company's knowledge base. They write articles, FAQs, and guides to help users and employees easily find information about products, services, or internal processes. Their role involves researching topics, collaborating with subject matter experts, and ensuring content is accurate, accessible, and user-friendly. Effective Knowledge Base Writers improve customer support efficiency and enhance user experience by making information readily available.

What are the key skills and qualifications needed to thrive in the Knowledge Base Writer position, and why are they important?

A Knowledge Base Writer needs excellent research, writing, and editing skills, combined with the ability to organize complex information clearly, usually demonstrated through a background in technical writing or communications. Familiarity with content management systems (CMS), knowledge management platforms, and tools such as Confluence, Zendesk, or similar software is common, and certification in technical writing can be advantageous. Strong attention to detail, collaboration, and a customer-focused mindset are crucial soft skills. These capabilities ensure the creation of accurate, user-friendly documentation that effectively supports users and internal teams.

What does a typical day look like for a Knowledge Base Writer?

A typical day for a Knowledge Base Writer involves researching product updates, clarifying information with subject matter experts, and drafting or updating articles in the knowledge base. You'll review feedback from users or support teams to identify documentation gaps and ensure content remains current and helpful. Collaboration with product managers, customer support representatives, and sometimes engineers is common to ensure technical accuracy and usability. This role requires balancing independent writing tasks with regular team interactions to keep the knowledge base in sync with evolving business needs.
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Technical Writer I

Technical Writer I

Revenova LLC

Chicago, IL • On-site

$55K - $60K/yr

Full-time

Posted 22 days ago

Job description

About the Role:

The Technical Writer will play a key role in creating, maintaining, and publishing clear, accurate, and user-friendly technical documentation that supports Revenova’s products and platforms. This position requires the ability to translate complex technical concepts into easily understandable content for both technical and non-technical audiences. The successful candidate will collaborate closely with developers, Product teams, and QA teams to gather technical information and ensure documentation remains accurate, organized, and up to date. A key outcome of this role is contributing to the continued growth and improvement of Revenova’s Doc360 platform while enhancing knowledge sharing and overall user experience through well-structured technical content and documentation processes.

Minimum Qualifications:

  • Strong written and verbal communication skills with the ability to simplify complex technical concepts
  • Experience creating, editing, and maintaining technical documentation
  • Proficiency with documentation and collaboration tools such as Microsoft Office, Google Docs, and Confluence
  • Excellent attention to detail and organizational skills
  • Ability to manage multiple projects and deadlines in a fast-paced environment
  • Strong collaboration and teamwork skills with the ability to work cross-functionally

Preferred Qualifications:

  • Experience using documentation and visual tools such as Snagit, Adobe products, or Visio
  • Familiarity with GitHub, Jira, and Postman
  • Basic understanding of JSON/XML
  • Prior experience working with software development or product teams
  • Experience contributing to knowledge base or documentation platforms

Responsibilities:

  • Aid in the development, maintenance, and publication of technical documentation and knowledge base content
  • Collaborate with developers, Product teams, and QA teams to gather and understand technical concepts and product functionality
  • Create clear, concise, and accurate documentation for internal and external audiences
  • Contribute to the continued development and organization of Revenova’s Doc360 platform
  • Maintain documentation standards, consistency, and usability across platforms
  • Create and manage supporting visual documentation elements such as screenshots, workflows, and diagrams when needed
  • Ensure documentation remains current, organized, and aligned with product updates and enhancements

Skills:

The required skills are utilized daily to produce high-quality documentation that supports both internal teams and end users. Strong technical writing and communication skills enable the creation of clear, concise, and accessible content that simplifies complex information. Attention to detail and organizational skills are essential for maintaining accurate and up-to-date documentation across multiple platforms. Collaboration skills allow the Technical Writer to work effectively with developers, QA teams, and Product stakeholders to gather and verify technical information. Proficiency with documentation and visual tools supports the efficient creation, editing, and publication of user-focused technical content, while problem-solving and time management skills help ensure projects are completed accurately and on schedule.

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