The Technical Writer will be responsible for all technical documentation, including but not limited ... Create a product knowledge base for clients and internal teams using Confluence. Communicate and ...
The Technical Writer will be responsible for all technical documentation, including but not limited ... Create a product knowledge base for clients and internal teams using Confluence. Communicate and ...
Technical Writer
Chicago, IL · On-site
... knowledge base for clients and internal teams using Confluence. • Communicate and train with SMEs on new product functionality to be documented. • Answer questions from internal teams regarding ...
Technical Writer
Chicago, IL · On-site
... knowledge base for clients and internal teams using Confluence. • Communicate and train with SMEs on new product functionality to be documented. • Answer questions from internal teams regarding ...
Health & Benefits - Content & Digital Experience Knowledge Manager (Remote)
Oak Brook, IL · On-site +1
Draft, edit, and publish knowledge base articles directly, ensuring content is accurate, consistent ... Excellent written communication skills; able to translate complex, technical, or regulatory ...
Health & Benefits - Content & Digital Experience Knowledge Manager (Remote)
Oak Brook, IL · On-site +1
Draft, edit, and publish knowledge base articles directly, ensuring content is accurate, consistent ... Excellent written communication skills; able to translate complex, technical, or regulatory ...
Health & Benefits - Content & Digital Experience Knowledge Manager (Remote)
Oak Brook, IL · On-site +1
Draft, edit, and publish knowledge base articles directly, ensuring content is accurate, consistent ... Excellent written communication skills; able to translate complex, technical, or regulatory ...
Health & Benefits - Content & Digital Experience Knowledge Manager (Remote)
Oak Brook, IL · On-site +1
Draft, edit, and publish knowledge base articles directly, ensuring content is accurate, consistent ... Excellent written communication skills; able to translate complex, technical, or regulatory ...
Own and continuously improve the Knowledge Base and training documentation * Ensure all resources ... Experience creating multi-format educational content (video, written, live sessions) * Strong ...
Quick apply
Own and continuously improve the Knowledge Base and training documentation * Ensure all resources ... Experience creating multi-format educational content (video, written, live sessions) * Strong ...
Philanthropy Writer
$30.46 - $45.69/hr
... base of annual and mid-level donors for each of its five hospital foundations. They serve as a ... Knowledge Management and Brand Standards: Maintain a central repository of approved boilerplate ...
Philanthropy Writer
$30.46 - $45.69/hr
... base of annual and mid-level donors for each of its five hospital foundations. They serve as a ... Knowledge Management and Brand Standards: Maintain a central repository of approved boilerplate ...
Philanthropy Writer
Evanston, IL · On-site
$30.46 - $45.69/hr
... base of annual and mid-level donors for each of its five hospital foundations. They serve as a ... Knowledge Management and Brand Standards: Maintain a central repository of approved boilerplate ...
Philanthropy Writer
Evanston, IL · On-site
$30.46 - $45.69/hr
... base of annual and mid-level donors for each of its five hospital foundations. They serve as a ... Knowledge Management and Brand Standards: Maintain a central repository of approved boilerplate ...
Philanthropy Writer
$30.46 - $45.69/hr
... base of annual and mid-level donors for each of its five hospital foundations. They serve as a ... Knowledge Management and Brand Standards: Maintain a central repository of approved boilerplate ...
Philanthropy Writer
$30.46 - $45.69/hr
... base of annual and mid-level donors for each of its five hospital foundations. They serve as a ... Knowledge Management and Brand Standards: Maintain a central repository of approved boilerplate ...
Fundamental Skills Clinical Nursing Instructor
Addison, IL · On-site
$39.25 - $53.50/hr
Develop and post written clinical assignments consistent with student's knowledge base, skill competency and individual learning needs. * Evaluate and provide documented feedback on performance to ...
New
Fundamental Skills Clinical Nursing Instructor
Addison, IL · On-site
$39.25 - $53.50/hr
Develop and post written clinical assignments consistent with student's knowledge base, skill competency and individual learning needs. * Evaluate and provide documented feedback on performance to ...
New
Fundamental Skills Clinical Nursing Instructor
Chicago, IL · On-site
$40.50 - $55/hr
Develop and post written clinical assignments consistent with student's knowledge base, skill competency and individual learning needs. * Evaluate and provide documented feedback on performance to ...
New
Fundamental Skills Clinical Nursing Instructor
Chicago, IL · On-site
$40.50 - $55/hr
Develop and post written clinical assignments consistent with student's knowledge base, skill competency and individual learning needs. * Evaluate and provide documented feedback on performance to ...
New
Call Center Representative
$16.50 - $20.50/hr
... knowledge base of the evolving products and services Qualifications: Previous experience in ... written and verbal communication skills.
Call Center Representative
$16.50 - $20.50/hr
... knowledge base of the evolving products and services Qualifications: Previous experience in ... written and verbal communication skills.
Call Center Representative
Chicago, IL · On-site +1
$16.50 - $20.50/hr
Develop and maintain a knowledge base of the evolving products and services Qualifications ... Excellent written and verbal communication skills
Call Center Representative
Chicago, IL · On-site +1
$16.50 - $20.50/hr
Develop and maintain a knowledge base of the evolving products and services Qualifications ... Excellent written and verbal communication skills
Be Seen First
Customer Service Representative
Palos Heights, IL · On-site
$16 - $19/hr
Develop and maintain a knowledge base of the evolving products and services Qualifications ... Excellent written and verbal communication skills
Quick apply
Training provided
Be Seen First
Customer Service Representative
Palos Heights, IL · On-site
$16 - $19/hr
Develop and maintain a knowledge base of the evolving products and services Qualifications ... Excellent written and verbal communication skills
Training provided
Be Seen First
Customer Service Representative
Palos Heights, IL · On-site
$16 - $19/hr
Develop and maintain a knowledge base of the evolving products and services Qualifications ... Excellent written and verbal communication skills
Quick apply
Training provided
Be Seen First
Customer Service Representative
Palos Heights, IL · On-site
$16 - $19/hr
Develop and maintain a knowledge base of the evolving products and services Qualifications ... Excellent written and verbal communication skills
Training provided
Be Seen First
Customer Representative
Merrillville, IN · On-site
$775/wk
Develop and maintain a knowledge base of the evolving products and services Qualifications ... Excellent written and verbal communication skills
Quick apply
Be Seen First
Customer Representative
Merrillville, IN · On-site
$775/wk
Develop and maintain a knowledge base of the evolving products and services Qualifications ... Excellent written and verbal communication skills
Be Seen First
Customer Representative
Naperville, IL · On-site
$775/wk
Develop and maintain a knowledge base of the evolving products and services Qualifications ... Excellent written and verbal communication skills
Quick apply
Be Seen First
Customer Representative
Naperville, IL · On-site
$775/wk
Develop and maintain a knowledge base of the evolving products and services Qualifications ... Excellent written and verbal communication skills
Customer Representative
Oak Brook, IL · On-site
$775/wk
Develop and maintain a knowledge base of the evolving products and services Qualifications ... Excellent written and verbal communication skills
Quick apply
Customer Representative
Oak Brook, IL · On-site
$775/wk
Develop and maintain a knowledge base of the evolving products and services Qualifications ... Excellent written and verbal communication skills
Lighting Quotations / Customer Service
$30K - $55K/yr
Develop and maintain a knowledge base of the evolving products and services Qualifications ... Excellent written and verbal communication skills
Quick apply
Lighting Quotations / Customer Service
$30K - $55K/yr
Develop and maintain a knowledge base of the evolving products and services Qualifications ... Excellent written and verbal communication skills
Be Seen First
Customer Support Representative
Oak Park, IL · On-site
$825/wk
Develop and maintain a knowledge base of the evolving products and services Qualifications ... Excellent written and verbal communication skills
New
Quick apply
Be Seen First
Customer Support Representative
Oak Park, IL · On-site
$825/wk
Develop and maintain a knowledge base of the evolving products and services Qualifications ... Excellent written and verbal communication skills
New
Virtual Customer Service Representative
Chicago, IL · On-site
$16.50 - $22.50/hr
... maintain a knowledge base of the evolving products and services Qualifications: • Previous ... demeanor • Excellent written and verbal communication skills Work from home! Awesome CEO, ...
Virtual Customer Service Representative
Chicago, IL · On-site
$16.50 - $22.50/hr
... maintain a knowledge base of the evolving products and services Qualifications: • Previous ... demeanor • Excellent written and verbal communication skills Work from home! Awesome CEO, ...
Knowledge Base Writer information
See Chicago, IL salary details
$14.13 - $19.04
2% of jobs
$19.04 - $23.95
7% of jobs
$23.95 - $28.86
12% of jobs
$30.01 is the 25th percentile. Wages below this are outliers.
$28.86 - $33.77
16% of jobs
The median wage is $37.46 / hr.
$33.77 - $38.68
17% of jobs
$38.68 - $43.59
14% of jobs
$46.79 is the 75th percentile. Wages above this are outliers.
$43.59 - $48.51
11% of jobs
$48.51 - $53.42
10% of jobs
$53.42 - $58.33
5% of jobs
$58.33 - $63.24
3% of jobs
$63.24 - $68.15
3% of jobs
$14
$40
$68
How much do knowledge base writer jobs pay per hour?
As of Aug 21, 2026, the average hourly pay for knowledge base writer in Chicago, IL is $40.15, according to ZipRecruiter salary data. Most workers in this role earn between $29.76 and $48.56 per hour, depending on experience, location, and employer.
What is a knowledge base writer?
A Knowledge Base Writer is responsible for creating, organizing, and maintaining clear and concise documentation for a company's knowledge base. They write articles, FAQs, and guides to help users and employees easily find information about products, services, or internal processes. Their role involves researching topics, collaborating with subject matter experts, and ensuring content is accurate, accessible, and user-friendly. Effective Knowledge Base Writers improve customer support efficiency and enhance user experience by making information readily available.
What does a knowledge base writer do?
A typical day for a Knowledge Base Writer involves researching product updates, clarifying information with subject matter experts, and drafting or updating articles in the knowledge base. You'll review feedback from users or support teams to identify documentation gaps and ensure content remains current and helpful. Collaboration with product managers, customer support representatives, and sometimes engineers is common to ensure technical accuracy and usability. This role requires balancing independent writing tasks with regular team interactions to keep the knowledge base in sync with evolving business needs.
What are the key skills and qualifications needed to thrive as a knowledge base writer?
A Knowledge Base Writer needs excellent research, writing, and editing skills, combined with the ability to organize complex information clearly, usually demonstrated through a background in technical writing or communications. Familiarity with content management systems (CMS), knowledge management platforms, and tools such as Confluence, Zendesk, or similar software is common, and certification in technical writing can be advantageous. Strong attention to detail, collaboration, and a customer-focused mindset are crucial soft skills. These capabilities ensure the creation of accurate, user-friendly documentation that effectively supports users and internal teams.
What are the most commonly searched types of Knowledge Base Writer jobs in Chicago, IL?
The most popular types of Knowledge Base Writer jobs in Chicago, IL are:
What are popular job titles related to Knowledge Base Writer jobs in Chicago, IL?
For Knowledge Base Writer jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Knowledge Base Writer jobs in Chicago, IL look for?
The top searched job categories for Knowledge Base Writer jobs in Chicago, IL are:
Job description
Job Description
The Technical Writer will be responsible for all technical documentation, including but not limited to configuration guides, release notes, and implementation checklists. Documents that are created must be updated and maintained in a central repository for documents. The Technical Writer will partner with the Training Specialist and other SMEs to ensure the information in the documents is correct for both internal and user groups. The Technical Writer will also be available during US hours to provide assistance with product configuration questions for clients.
Job Functions:
Create and update technical documentation, including but not limited to configuration guides, release notes, and implementation checklists.
Maintain a documentation repository for all documents relating to Kensium products (SharePoint).
Create a product knowledge base for clients and internal teams using Confluence.
Communicate and train with SMEs on new product functionality to be documented.
Answer questions from internal teams regarding Kensium products and their documentation.
Respond to documentation requests for new documents to be created.
Provide support to Kensium clients during US hours with questions about Kensium products
Education/Experience:
B.A. in English, Creative Writing, Computer Science, or related field
2-5+ years working as a Technical Writer, preferably in the IT/Software industry
1-3+ years providing technical support in the IT/Software industry
Experience with eCommerce Platforms (Magento, BigCommerce, Shopify) and/or Acumatica ERP Preferred.
Qualifications
Knowledge/Skills:
Ability to manage multiple projects at once
Quickly be able to grasp complex technical topics and present them in a manageable, user friendly way.
Strong proofreading, editing, and revising skills
MS Office 365 (Sharepoint, Outlook, Teams, Word, Excel)
Jira Confluence Experience Required
Adobe Creative Suite experience is a plus!
Flexibility with hours
Additional Information
Hybrid work environment. The new hire will be expected to work onsite a couple of days a week in downtown Chicago.
About CultureFit
Sourced by ZipRecruiter
Industry
Recruiting and staffing services
Company size
11 - 50 Employees
Headquarters location
Deerfield, IL, US
Year founded
1997