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Knowledge Base Writer Jobs in Chicago, IL (NOW HIRING)

CultureFit

Technical Writer

Chicago, IL · On-site

The Technical Writer will be responsible for all technical documentation, including but not limited ... Create a product knowledge base for clients and internal teams using Confluence. Communicate and ...

CultureFit

Technical Writer

Chicago, IL · On-site

... knowledge base for clients and internal teams using Confluence. • Communicate and train with SMEs on new product functionality to be documented. • Answer questions from internal teams regarding ...

NorthShore

Philanthropy Writer

Evanston, IL · On-site

$30.46 - $45.69/hr

... base of annual and mid-level donors for each of its five hospital foundations. They serve as a ... Knowledge Management and Brand Standards: Maintain a central repository of approved boilerplate ...

Endeavor Health

Philanthropy Writer

Evanston, IL

$30.46 - $45.69/hr

... base of annual and mid-level donors for each of its five hospital foundations. They serve as a ... Knowledge Management and Brand Standards: Maintain a central repository of approved boilerplate ...

Endeavor Health

Philanthropy Writer

Warrenville, IL · On-site

$30.46 - $45.69/hr

... base of annual and mid-level donors for each of its five hospital foundations. They serve as a ... Knowledge Management and Brand Standards: Maintain a central repository of approved boilerplate ...

Endeavor-Health

Philanthropy Writer

Evanston, IL · On-site

$30.46 - $45.69/hr

... base of annual and mid-level donors for each of its five hospital foundations. They serve as a ... Knowledge Management and Brand Standards: Maintain a central repository of approved boilerplate ...

Freseniusglobal

Technical Writer

Melrose Park, IL · On-site

... the base salary. Final pay determinations will depend on various factors, including, but not ... Good knowledge of MS Office programs, including Word and Excel. * The Company's primary business ...

Fresenius Kabi

Technical Writer

Melrose Park, IL · On-site

... the base salary. Final pay determinations will depend on various factors, including, but not ... Good knowledge of MS Office programs, including Word and Excel. * The Company's primary business ...

Freseniusglobal

Technical Writer

Melrose Park, IL · On-site

... the base salary. Final pay determinations will depend on various factors, including, but not ... Good knowledge of MS Office programs, including Word and Excel. * The Company's primary business ...

Fresenius Kabi

Technical Writer

Melrose Park, IL · On-site

... the base salary. Final pay determinations will depend on various factors, including, but not ... knowledge, skills, and abilities. Our benefits and programs are comprehensive and thoughtfully ...

Fresenius Kabi

Technical Writer

Melrose Park, IL · On-site

... the base salary. Final pay determinations will depend on various factors, including, but not ... Good knowledge of MS Office programs, including Word and Excel. * The Company's primary business ...

Abbott Laboratories

Technical Writer

Des Plaines, IL · On-site

$61K - $122K/yr

Good working knowledge of personal computer software programs in the Windows environment and ... Connect with us at abbott.com, on LinkedIn at and on Facebook at The base pay for this position is ...

Abbott

Technical Writer

Des Plaines, IL · On-site

$61K - $122K/yr

Good working knowledge of personal computer software programs in the Windows environment and ... Connect with us at abbott.com, on LinkedIn at and on Facebook at The base pay for this position is ...

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How much do knowledge base writer jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for knowledge base writer in Chicago, IL is $40.12, according to ZipRecruiter salary data. Most workers in this role earn between $29.71 and $48.56 per hour, depending on experience, location, and employer.

What is a knowledge base writer?

A Knowledge Base Writer is responsible for creating, organizing, and maintaining clear and concise documentation for a company's knowledge base. They write articles, FAQs, and guides to help users and employees easily find information about products, services, or internal processes. Their role involves researching topics, collaborating with subject matter experts, and ensuring content is accurate, accessible, and user-friendly. Effective Knowledge Base Writers improve customer support efficiency and enhance user experience by making information readily available.

What does a knowledge base writer do?

A typical day for a Knowledge Base Writer involves researching product updates, clarifying information with subject matter experts, and drafting or updating articles in the knowledge base. You'll review feedback from users or support teams to identify documentation gaps and ensure content remains current and helpful. Collaboration with product managers, customer support representatives, and sometimes engineers is common to ensure technical accuracy and usability. This role requires balancing independent writing tasks with regular team interactions to keep the knowledge base in sync with evolving business needs.

What are the key skills and qualifications needed to thrive as a knowledge base writer?

A Knowledge Base Writer needs excellent research, writing, and editing skills, combined with the ability to organize complex information clearly, usually demonstrated through a background in technical writing or communications. Familiarity with content management systems (CMS), knowledge management platforms, and tools such as Confluence, Zendesk, or similar software is common, and certification in technical writing can be advantageous. Strong attention to detail, collaboration, and a customer-focused mindset are crucial soft skills. These capabilities ensure the creation of accurate, user-friendly documentation that effectively supports users and internal teams.

What are the most commonly searched types of Knowledge Base Writer jobs in Chicago, IL?

The most popular types of Knowledge Base Writer jobs in Chicago, IL are:

What are popular job titles related to Knowledge Base Writer jobs in Chicago, IL?

For Knowledge Base Writer jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Knowledge Base Writer jobs in Chicago, IL look for?

The top searched job categories for Knowledge Base Writer jobs in Chicago, IL are:

Infographic showing various Knowledge Base Writer job openings in Chicago, IL as of September 2026, with employment types broken down into 58% Full Time, and 42% Contract. Highlights an 100% In-person job distribution, with an average salary of $83,443 per year, or $40.1 per hour.

Technical Writer

Chicago, IL • On-site

CultureFit
Recruiting and Staffing Services • 11 - 50 employees
Learn more about CultureFitexternal

Full-time

Re-posted 15 days ago

Job description

Job Description

The Technical Writer will be responsible for all technical documentation, including but not limited to configuration guides, release notes, and implementation checklists. Documents that are created must be updated and maintained in a central repository for documents. The Technical Writer will partner with the Training Specialist and other SMEs to ensure the information in the documents is correct for both internal and user groups. The Technical Writer will also be available during US hours to provide assistance with product configuration questions for clients.

Job Functions:
    Create and update technical documentation, including but not limited to configuration guides, release notes, and implementation checklists.
    Maintain a documentation repository for all documents relating to Kensium products (SharePoint).
    Create a product knowledge base for clients and internal teams using Confluence.
    Communicate and train with SMEs on new product functionality to be documented.
    Answer questions from internal teams regarding Kensium products and their documentation.
    Respond to documentation requests for new documents to be created.
    Provide support to Kensium clients during US hours with questions about Kensium products

Education/Experience:
    B.A. in English, Creative Writing, Computer Science, or related field
    2-5+ years working as a Technical Writer, preferably in the IT/Software industry
    1-3+ years providing technical support in the IT/Software industry
    Experience with eCommerce Platforms (Magento, BigCommerce, Shopify) and/or Acumatica ERP Preferred.

Qualifications

Knowledge/Skills:
    Ability to manage multiple projects at once
    Quickly be able to grasp complex technical topics and present them in a manageable, user friendly way.
    Strong proofreading, editing, and revising skills
    MS Office 365 (Sharepoint, Outlook, Teams, Word, Excel)
    Jira Confluence Experience Required
    Adobe Creative Suite experience is a plus!
    Flexibility with hours

Additional Information

Hybrid work environment. The new hire will be expected to work onsite a couple of days a week in downtown Chicago. 

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