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Knowledge Base Writer Jobs in Chicago, IL (NOW HIRING)

CultureFit

Technical Writer

Chicago, IL

The Technical Writer will be responsible for all technical documentation, including but not limited ... Create a product knowledge base for clients and internal teams using Confluence. Communicate and ...

CultureFit

Technical Writer

Chicago, IL · On-site

... knowledge base for clients and internal teams using Confluence. • Communicate and train with SMEs on new product functionality to be documented. • Answer questions from internal teams regarding ...

Advyzon

Customer Education Specialist

Chicago, IL · Remote

Own and continuously improve the Knowledge Base and training documentation * Ensure all resources ... Experience creating multi-format educational content (video, written, live sessions) * Strong ...

Advyzon

Customer Education Specialist

Chicago, IL · On-site +1

Own and continuously improve the Knowledge Base and training documentation * Ensure all resources ... Experience creating multi-format educational content (video, written, live sessions) * Strong ...

Pldi

Call Center Representative

Chicago, IL · On-site +1

$16.50 - $20.50/hr

Develop and maintain a knowledge base of the evolving products and services Qualifications ... Excellent written and verbal communication skills

Pldi

Call Center Representative

Chicago, IL

$16.50 - $20.50/hr

... knowledge base of the evolving products and services Qualifications: Previous experience in ... written and verbal communication skills.

State Farm

Be Seen First

Customer Service Representative

Palos Heights, IL · On-site

$16 - $19/hr

Develop and maintain a knowledge base of the evolving products and services ​ Qualifications ... Excellent written and verbal communication skills

State Farm

Be Seen First

Customer Service Representative

Palos Heights, IL · On-site

$16 - $19/hr

Develop and maintain a knowledge base of the evolving products and services ​ Qualifications ... Excellent written and verbal communication skills

Anchor Staffing Inc.

Be Seen First

Customer Service Representative

Aurora, IL · On-site

$17.50/hr

Develop and maintain a knowledge base of the evolving products and services ​ Qualifications ... Excellent written and verbal communication skills Company Description See our company profile at ...

Radicle Health

Technical Support Specialist

Chicago, IL · Remote

$55K - $65K/yr

Write basic to intermediate scripting queries to investigate customer data problems. * Document solutions in the knowledge base. * Troubleshoot technical issues, escalating more complex cases to ...

New

AbbVie

Writer, Complaint

North Chicago, IL · On-site

$65K/yr

Knowledge of Quality/Compliance management as well as regulations and standards affecting API, Bulk ... The compensation range described below is the range of possible base pay compensation that the ...

AbbVie

Writer, Complaint

North Chicago, IL · On-site

Knowledge of Quality/Compliance management as well as regulations and standards affecting API, Bulk ... The compensation range described below is the range of possible base pay compensation that the ...

AbbVie

Writer, Complaint

North Chicago, IL · On-site

Knowledge of Quality/Compliance management as well as regulations and standards affecting API, Bulk ... The compensation range described below is the range of possible base pay compensation that the ...

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All JobsKnowledge Base Writer JobsKnowledge Base Writer Jobs in Chicago, IL

Knowledge Base Writer information

See Chicago, IL salary details

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$68

How much do knowledge base writer jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for knowledge base writer in Chicago, IL is $40.12, according to ZipRecruiter salary data. Most workers in this role earn between $29.71 and $48.56 per hour, depending on experience, location, and employer.

What tech jobs pay 400,000 a year?

For a Knowledge Base Writer, earning $400,000 annually is uncommon, as this role typically offers lower compensation. High-paying tech jobs such as software engineering, data science, product management, and executive roles like CTO or VP of Engineering often reach or exceed this level, especially with extensive experience, advanced skills, and working at large tech companies or in senior leadership positions.

What are the key skills and qualifications needed to thrive in the Knowledge Base Writer position, and why are they important?

A Knowledge Base Writer needs excellent research, writing, and editing skills, combined with the ability to organize complex information clearly, usually demonstrated through a background in technical writing or communications. Familiarity with content management systems (CMS), knowledge management platforms, and tools such as Confluence, Zendesk, or similar software is common, and certification in technical writing can be advantageous. Strong attention to detail, collaboration, and a customer-focused mindset are crucial soft skills. These capabilities ensure the creation of accurate, user-friendly documentation that effectively supports users and internal teams.

What is the highest paying job for a writer?

Senior technical writers, copywriters in specialized industries, and content strategists tend to be among the highest-paid writing roles, often earning six-figure salaries. These positions typically require advanced skills, industry experience, and proficiency with tools like CMS and SEO strategies.

Is AI taking over technical writing?

AI is increasingly used in technical writing to assist with tasks like content generation, editing, and data analysis, but it does not replace the need for human writers who provide context, clarity, and expertise. Knowledge Base Writers often leverage AI tools to improve efficiency but still require strong communication skills and subject matter knowledge. AI can augment the role but is unlikely to fully replace human technical writers in the near future.

What is the job description of a knowledge base?

A knowledge base writer creates, organizes, and maintains documentation, FAQs, and help articles to support users and internal teams. They ensure content is clear, accurate, and accessible, often using tools like content management systems and following style guidelines. Strong writing skills and understanding of the product or service are essential for this role.

What does a typical day look like for a Knowledge Base Writer?

A typical day for a Knowledge Base Writer involves researching product updates, clarifying information with subject matter experts, and drafting or updating articles in the knowledge base. You'll review feedback from users or support teams to identify documentation gaps and ensure content remains current and helpful. Collaboration with product managers, customer support representatives, and sometimes engineers is common to ensure technical accuracy and usability. This role requires balancing independent writing tasks with regular team interactions to keep the knowledge base in sync with evolving business needs.

What is a Knowledge Base Writer job?

A Knowledge Base Writer is responsible for creating, organizing, and maintaining clear and concise documentation for a company's knowledge base. They write articles, FAQs, and guides to help users and employees easily find information about products, services, or internal processes. Their role involves researching topics, collaborating with subject matter experts, and ensuring content is accurate, accessible, and user-friendly. Effective Knowledge Base Writers improve customer support efficiency and enhance user experience by making information readily available.

What are the most commonly searched types of Knowledge Base Writer jobs in Chicago, IL? The most popular types of Knowledge Base Writer jobs in Chicago, IL are:
What are popular job titles related to Knowledge Base Writer jobs in Chicago, IL? For Knowledge Base Writer jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Knowledge Base Writer jobs in Chicago, IL look for? The top searched job categories for Knowledge Base Writer jobs in Chicago, IL are:
Knowledge Base Writer jobs near you
Technical Writer

Technical Writer

CultureFit

Chicago, IL

Full-time

Re-posted 18 days ago

Job description

Job Description

The Technical Writer will be responsible for all technical documentation, including but not limited to configuration guides, release notes, and implementation checklists. Documents that are created must be updated and maintained in a central repository for documents. The Technical Writer will partner with the Training Specialist and other SMEs to ensure the information in the documents is correct for both internal and user groups. The Technical Writer will also be available during US hours to provide assistance with product configuration questions for clients.

Job Functions:
    Create and update technical documentation, including but not limited to configuration guides, release notes, and implementation checklists.
    Maintain a documentation repository for all documents relating to Kensium products (SharePoint).
    Create a product knowledge base for clients and internal teams using Confluence.
    Communicate and train with SMEs on new product functionality to be documented.
    Answer questions from internal teams regarding Kensium products and their documentation.
    Respond to documentation requests for new documents to be created.
    Provide support to Kensium clients during US hours with questions about Kensium products

Education/Experience:
    B.A. in English, Creative Writing, Computer Science, or related field
    2-5+ years working as a Technical Writer, preferably in the IT/Software industry
    1-3+ years providing technical support in the IT/Software industry
    Experience with eCommerce Platforms (Magento, BigCommerce, Shopify) and/or Acumatica ERP Preferred.

Qualifications

Knowledge/Skills:
    Ability to manage multiple projects at once
    Quickly be able to grasp complex technical topics and present them in a manageable, user friendly way.
    Strong proofreading, editing, and revising skills
    MS Office 365 (Sharepoint, Outlook, Teams, Word, Excel)
    Jira Confluence Experience Required
    Adobe Creative Suite experience is a plus!
    Flexibility with hours

Additional Information

Hybrid work environment. The new hire will be expected to work onsite a couple of days a week in downtown Chicago. 

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