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Knowledge Base Writer Jobs in Chicago, IL (NOW HIRING)

MyZone

Customer Support Tier 1 & Social Media

Chicago, IL

$17.50 - $22.50/hr

Attends Support training to build knowledge base and skill in Myzone products * Identifies and ... Excellent verbal and written communication--able to effectively use tone in writing to convey ...

Vedder Price

Knowledge Management Attorney

Chicago, IL · On-site

$150K - $225K/yr

Expertise in legal drafting, writing and analysis * Strong attention to detail * Proven commitment ... We offer a competitive base salary commensurate with skills and experience. * Bonus Program

New

King Heating Cooling and Plumbing

Be Seen First

Customer Service Representative CSR

Tinley Park, IL · On-site

$16 - $20/hr

Develop and maintain a knowledge base of the evolving products and services ​ Qualifications: * 1 ... Excellent written and verbal communication skills Please submit a copy of your resume for ...

Longterm Health Management Services

Controller

Skokie, IL · On-site

$120K - $200K/yr

Our staff have a knowledge base learned through years of education and clinical work. They share ... written and verbal communication skills. • Able to prepare and analyze financial reports and ...

blueStone

Business Analyst

Chicago, IL

Contributing and leveraging our client's knowledge base during the course of service delivery ... Strong communication (both verbal and written) skills * Proactive and mentoring leadership style

Ropes & Gray

Senior Practice Technology Analyst

Chicago, IL · On-site

$90K - $120K/yr

Develop and maintain training materials, user guides, quick reference cards, and knowledge base ... Strong oral and written communication skills with ability to explain technical concepts to non ...

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All JobsKnowledge Base Writer JobsKnowledge Base Writer Jobs in Chicago, IL

Knowledge Base Writer information

See Chicago, IL salary details

$14

$40

$68

How much do knowledge base writer jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for knowledge base writer in Chicago, IL is $40.12, according to ZipRecruiter salary data. Most workers in this role earn between $29.71 and $48.56 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a knowledge base writer?

A Knowledge Base Writer needs excellent research, writing, and editing skills, combined with the ability to organize complex information clearly, usually demonstrated through a background in technical writing or communications. Familiarity with content management systems (CMS), knowledge management platforms, and tools such as Confluence, Zendesk, or similar software is common, and certification in technical writing can be advantageous. Strong attention to detail, collaboration, and a customer-focused mindset are crucial soft skills. These capabilities ensure the creation of accurate, user-friendly documentation that effectively supports users and internal teams.

What does a knowledge base writer do?

A typical day for a Knowledge Base Writer involves researching product updates, clarifying information with subject matter experts, and drafting or updating articles in the knowledge base. You'll review feedback from users or support teams to identify documentation gaps and ensure content remains current and helpful. Collaboration with product managers, customer support representatives, and sometimes engineers is common to ensure technical accuracy and usability. This role requires balancing independent writing tasks with regular team interactions to keep the knowledge base in sync with evolving business needs.

What is a knowledge base writer?

A Knowledge Base Writer is responsible for creating, organizing, and maintaining clear and concise documentation for a company's knowledge base. They write articles, FAQs, and guides to help users and employees easily find information about products, services, or internal processes. Their role involves researching topics, collaborating with subject matter experts, and ensuring content is accurate, accessible, and user-friendly. Effective Knowledge Base Writers improve customer support efficiency and enhance user experience by making information readily available.

What are the most commonly searched types of Knowledge Base Writer jobs in Chicago, IL? The most popular types of Knowledge Base Writer jobs in Chicago, IL are:
What are popular job titles related to Knowledge Base Writer jobs in Chicago, IL? For Knowledge Base Writer jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Knowledge Base Writer jobs in Chicago, IL look for? The top searched job categories for Knowledge Base Writer jobs in Chicago, IL are:
Knowledge Base Writer jobs near you
Infographic showing various Knowledge Base Writer job openings in Chicago, IL as of August 2026, with employment types broken down into 6% Internship, 55% Full Time, and 39% Part Time. Highlights an 100% In-person job distribution, with an average salary of $83,443 per year, or $40.1 per hour.

Manager, People Solutions & Knowledge

Uber Technologies, Inc.

Chicago, IL • On-site, Remote

Full-time

Retirement

Re-posted 22 days ago

Uber rating

6.9

Company rating: 6.9 out of 10

Based on 112 frontline employees who took The Breakroom Quiz

4th of 9 rated taxi private hire

Job description

About the Role

The People Solutions & Knowledge team drives a scalable, knowledge-first employee experience by optimizing how employees interact with HR services through ServiceNow and AI-enabled self-service. The team leads global initiatives across service design, knowledge strategy, and platform governance to simplify support, improve resolution times, and enable seamless digital experiences. In this role, the candidate will shape how employees access and experience People services at scale, directly influencing efficiency, consistency, and overall employee satisfaction.

What You'll Do

  • Define and execute the strategy for how the People team leverages ServiceNow to deliver a scalable, knowledge-driven employee support experience, including service catalog and workflow design.
  • Establish and govern global knowledge standards to improve searchability, AI readiness, and self-service resolution.
  • Partner cross-functionally with HR, IT, and platform teams to align People Operations processes with system capabilities, ensuring seamless service delivery and adoption.
  • Drive AI-enabled initiatives such as virtual agent, automated triage, and guided workflows to enhance the digital employee experience and reduce manual support.
  • Oversee platform governance including access controls, role design, and audit readiness to ensure compliance, consistency, and operational integrity.

Basic Qualifications

  • 5+ years in People Operations, HR Technology, or Service Management.
  • Proven experience managing ServiceNow (HRSD) or similar system, from a functional perspective.
  • 3+ years experience leading people


Preferred Qualifications

  • Ability to manage a roadmap and influence stakeholders across HR and IT.
  • Comfortable interpreting complex dashboards to drive operational changes.
  • Prior experience managing content and optimizing for high case deflection
~~ ~~

Ready to Ride?


This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.


You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.


Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.


Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

For Chicago, IL-based roles: The base salary range for this role is USD $123,000 per year - USD $137,000 per year.


For New York City, NY-based roles: The base salary range for this role is USD $137,000 per year - USD $152,000 per year.


For San Francisco, CA-based roles: The base salary range for this role is USD $137,000 per year - USD $152,000 per year.


For Sunnyvale, CA-based roles: The base salary range for this role is USD $137,000 per year - USD $152,000 per year.


For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.

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