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Knowledge Base Writer Jobs (NOW HIRING)

EBizCharge

Technical Writer I

Irvine, CA · On-site

Maintain and improve Knowledge Base content to ensure information is accurate, consistent, easy to find, and aligned with product changes. * Test and verify the AI chatbot feature to help ensure it ...

sonifi

Knowledge Domain Expert

Sioux Falls, SD

... knowledge base and support operations. What you'll do: Reporting to Technical Assistance Center ... written communication skills with the ability to clearly explain technical concepts to both ...

SONIFI

Knowledge Domain Expert

Sioux Falls, SD · On-site

... knowledge base and support operations. What you'll do: Reporting to Technical Assistance Center ... written communication skills with the ability to clearly explain technical concepts to both ...

DataBank

Knowledge & Training Specialist

Dallas, TX · On-site

... in technical writing, knowledge management, or IT training in a managed services or enterprise IT environment * Demonstrated experience building and maintaining a technical knowledge base

TekCommands Inc

Technical Writer

Atlanta, GA · On-site

... knowledge-base articles for internal and external partners. ● Work at the intersection of ... technical writing within fintech, banking, or an API-driven product environment, technical teams ...

Turion Space

Create reusable content for knowledge base * Prioritize responsibilities to meet deadlines * Seek feedback from stakeholders and edit content accordingly * Maintain consistency in proposal writing by ...

Sunrise Systems Inc

Be Seen First

Engineering Technical Writer

Saint Paul, MN · On-site

$45 - $47/hr

Create and maintain user guides, training materials, FAQs, knowledge base articles, and ... Excellent written communication, attention to detail, and content organization. * Strong ...

New

Infojini Inc

Technical Writer

Columbia, SC

Direct Client Essential Responsibilities Write and edit documentation such as: application-specific artifacts, process flows and knowledge base content. Independently perform research and conduct ...

Infojini Inc

Technical Writer

Columbia, SC · On-site

Responsibilities : • Write and edit documentation such as: application-specific artifacts, process flows and knowledge base content. • Independently perform research and conduct interviews with ...

Instant Serve LLC

Technical Writer 4

Carson City, NV · On-site

Experience with knowledge base systems and collaboration tools (e.g., Zendesk, SharePoint ... Ability to write clearly and concisely, simplifying complex topics into engaging, learner-friendly ...

AAC Inc

Technical Writer

Washington, DC

... and knowledge base content to support IT operations. This role ensures complex technical ... writing and/or IT documentation experience. · Experience documenting IT support processes ...

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Knowledge Base Writer information

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How much do knowledge base writer jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for knowledge base writer in the United States is $38.94, according to ZipRecruiter salary data. Most workers in this role earn between $28.85 and $47.12 per hour, depending on experience, location, and employer.

What tech jobs pay 400,000 a year?

For a Knowledge Base Writer, earning $400,000 annually is uncommon, as this role typically offers lower compensation. High-paying tech jobs such as software engineering, data science, product management, and executive roles like CTO or VP of Engineering often reach or exceed this level, especially with extensive experience, advanced skills, and working at large tech companies or in senior leadership positions.

What are the key skills and qualifications needed to thrive in the Knowledge Base Writer position, and why are they important?

A Knowledge Base Writer needs excellent research, writing, and editing skills, combined with the ability to organize complex information clearly, usually demonstrated through a background in technical writing or communications. Familiarity with content management systems (CMS), knowledge management platforms, and tools such as Confluence, Zendesk, or similar software is common, and certification in technical writing can be advantageous. Strong attention to detail, collaboration, and a customer-focused mindset are crucial soft skills. These capabilities ensure the creation of accurate, user-friendly documentation that effectively supports users and internal teams.

What is the highest paying job for a writer?

Senior technical writers, copywriters in specialized industries, and content strategists tend to be among the highest-paid writing roles, often earning six-figure salaries. These positions typically require advanced skills, industry experience, and proficiency with tools like CMS and SEO strategies.

Is AI taking over technical writing?

AI is increasingly used in technical writing to assist with tasks like content generation, editing, and data analysis, but it does not replace the need for human writers who provide context, clarity, and expertise. Knowledge Base Writers often leverage AI tools to improve efficiency but still require strong communication skills and subject matter knowledge. AI can augment the role but is unlikely to fully replace human technical writers in the near future.

What is the job description of a knowledge base?

A knowledge base writer creates, organizes, and maintains documentation, FAQs, and help articles to support users and internal teams. They ensure content is clear, accurate, and accessible, often using tools like content management systems and following style guidelines. Strong writing skills and understanding of the product or service are essential for this role.

What does a typical day look like for a Knowledge Base Writer?

A typical day for a Knowledge Base Writer involves researching product updates, clarifying information with subject matter experts, and drafting or updating articles in the knowledge base. You'll review feedback from users or support teams to identify documentation gaps and ensure content remains current and helpful. Collaboration with product managers, customer support representatives, and sometimes engineers is common to ensure technical accuracy and usability. This role requires balancing independent writing tasks with regular team interactions to keep the knowledge base in sync with evolving business needs.

What is a Knowledge Base Writer job?

A Knowledge Base Writer is responsible for creating, organizing, and maintaining clear and concise documentation for a company's knowledge base. They write articles, FAQs, and guides to help users and employees easily find information about products, services, or internal processes. Their role involves researching topics, collaborating with subject matter experts, and ensuring content is accurate, accessible, and user-friendly. Effective Knowledge Base Writers improve customer support efficiency and enhance user experience by making information readily available.

More about Knowledge Base Writer jobs
What cities are hiring for Knowledge Base Writer jobs? Cities with the most Knowledge Base Writer job openings:
What are the most commonly searched types of Knowledge Base Writer jobs? The most popular types of Knowledge Base Writer jobs are:
What job categories do people searching Knowledge Base Writer jobs look for? The top searched job categories for Knowledge Base Writer jobs are:
Knowledge Base Writer jobs near you
Infographic showing various Knowledge Base Writer job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 87% Full Time, 11% Part Time, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $81,001 per year, or $38.9 per hour.
Technical Writer I

Technical Writer I

EBizCharge

Irvine, CA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 hours ago

Job description

Headquartered in Irvine, California, EBizCharge specializes in developing integrated payment solutions that facilitate electronic payment processing within ERP, CRM, Mobile, and eCommerce applications. Our applications are PCI compliant and fully integrated with major ERP/accounting systems, including QuickBooks, Sage, SAP Business One, Microsoft Dynamics, NetSuite, Epicor, Acumatica, and major online shopping carts, including Magento and WooCommerce. EBizCharge offers its employees tremendous learning opportunities, career growth potential, and a dynamic work environment.
We're looking for a Technical Writer to join our Technical Publications team. In this role, you will create, maintain, and improve customer-facing and internal documentation that helps users understand, configure, and use our products successfully.
The ideal candidate is a strong writer who can turn complex product information into clear, accurate, user-focused content. Exposure to software, integrations, payments, APIs, or technical documentation is highly preferred, but not required. We are also open to candidates who are curious, detail-oriented, and able to learn complex products quickly.
This role will support product documentation, release documentation, Knowledge Base content, and validation of our AI chatbot feature.
Responsibilities
  • Create and maintain internal and external documentation for multiple audiences, including user guides, Knowledge Base articles, release notes, troubleshooting content, and process documentation.
  • Work closely with multiple teams and subject matter experts to gather and validate information.
  • Translate product behavior, workflows, configuration steps, and technical concepts into clear, practical documentation.
  • Maintain and improve Knowledge Base content to ensure information is accurate, consistent, easy to find, and aligned with product changes.
  • Test and verify the AI chatbot feature to help ensure it returns accurate, helpful, and relevant responses based on available Knowledge Base content.
  • Identify documentation gaps and recommend improvements to content structure, usability, and discoverability.
  • Follow established style guides, templates, terminology, and content standards.
  • Manage multiple documentation assignments across product releases and ongoing updates.

Qualifications
  • 1+ years of experience writing documentation, procedural materials, support content, training content, or similar materials for multiple audiences preferred.
  • Excellent writing, editing, proofreading, and communication skills.
  • Ability to explain complex information clearly and concisely.
  • Strong attention to detail and commitment to accuracy.
  • Strong organizational and time-management skills.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Positive attitude and willingness to learn new products, tools, and workflows.
  • Bachelor's degree in a relevant field preferred but not required.
  • Experience writing technical, product, software, support, training, or process documentation.
  • Exposure to software products, integrations, APIs, payment systems, implementation workflows, or similar technical environments.
  • Experience maintaining Knowledge Base content.
  • Experience testing, validating, or reviewing chatbot, AI assistant, or self-service support responses.
  • Familiarity with software release cycles or Agile/Scrum environments.
  • Working fully onsite is required.

Benefits
  • 100% employer paid benefits (including Medical, Dental, Vision, & life insurance) for selected plans for the employee.
  • Retirement 401(k) plan with company match.
  • Gym access, dry cleaners, car wash conveniently located within building.
  • Generous PTO plan with an additional 9 Days Company Paid Holidays per year.

Job Type: Full-time
The Company is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in Company operations. The Company prohibits unlawful discrimination against any job applicant, employee or unpaid intern by any employee of the Company, including supervisors and coworkers. Pay discrimination between employees of the opposite sex or between employees of another race or ethnicity performing substantially similar work, as defined by the California Fair Pay Act and federal law, is prohibited.

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