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Knowledge Base Writer Jobs (NOW HIRING)

Playbook

Technical Writer

Hoboken, NJ · On-site

About the Role Playbook is seeking a talented and experienced technical writer to work alongside our development team to create, maintain, and publish articles in our knowledge base for our SAAS ...

Playbook

Technical Writer

Hoboken, NJ

About the Role Playbook is seeking a talented and experienced technical writer to work alongside our development team to create, maintain, and publish articles in our knowledge base for our SAAS ...

Redolent, Inc

Technical Writer

Dallas, TX · Remote

Primary Responsibilities Write and edit end-user and internal-user knowledge base content describing Walmart Business Services and troubleshooting processes. Collaborate with Walmart Business ...

EBizCharge

Technical Writer I

Irvine, CA · On-site

... user guides, Knowledge Base articles, release notes, troubleshooting content, and process ... Required : • Excellent writing, editing, proofreading, and communication skills. • Ability to ...

EBizCharge

Technical Writer I

Irvine, CA · On-site

Maintain and improve Knowledge Base content to ensure information is accurate, consistent, easy to find, and aligned with product changes. * Test and verify the AI chatbot feature to help ensure it ...

DataBank

Knowledge & Training Specialist

Dallas, TX · On-site

... in technical writing, knowledge management, or IT training in a managed services or enterprise IT environment * Demonstrated experience building and maintaining a technical knowledge base

TekCommands Inc

Technical Writer

Atlanta, GA · On-site

... knowledge-base articles for internal and external partners. ● Work at the intersection of ... technical writing within fintech, banking, or an API-driven product environment, technical teams ...

Koch

Technical Writer

Philadelphia, PA · On-site

Short Code Registry, and they are seeking a hands-on technical writer to build a customer-facing knowledge base. The role involves organizing existing documentation, creating user guides, and ...

Koch

Technical Writer

Washington, DC · On-site

Short Code Registry, and they are seeking a hands-on technical writer to build a customer-facing knowledge base. The role involves organizing existing documentation, creating user guides, and ...

Koch

Technical Writer

Atlanta, GA · On-site

Short Code Registry, and they are seeking a hands-on technical writer to build a customer-facing knowledge base. The role involves organizing existing documentation, creating user guides, and ...

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How much do knowledge base writer jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for knowledge base writer in the United States is $38.94, according to ZipRecruiter salary data. Most workers in this role earn between $28.85 and $47.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Knowledge Base Writer position, and why are they important?

A Knowledge Base Writer needs excellent research, writing, and editing skills, combined with the ability to organize complex information clearly, usually demonstrated through a background in technical writing or communications. Familiarity with content management systems (CMS), knowledge management platforms, and tools such as Confluence, Zendesk, or similar software is common, and certification in technical writing can be advantageous. Strong attention to detail, collaboration, and a customer-focused mindset are crucial soft skills. These capabilities ensure the creation of accurate, user-friendly documentation that effectively supports users and internal teams.

What does a typical day look like for a Knowledge Base Writer?

A typical day for a Knowledge Base Writer involves researching product updates, clarifying information with subject matter experts, and drafting or updating articles in the knowledge base. You'll review feedback from users or support teams to identify documentation gaps and ensure content remains current and helpful. Collaboration with product managers, customer support representatives, and sometimes engineers is common to ensure technical accuracy and usability. This role requires balancing independent writing tasks with regular team interactions to keep the knowledge base in sync with evolving business needs.

What is a Knowledge Base Writer job?

A Knowledge Base Writer is responsible for creating, organizing, and maintaining clear and concise documentation for a company's knowledge base. They write articles, FAQs, and guides to help users and employees easily find information about products, services, or internal processes. Their role involves researching topics, collaborating with subject matter experts, and ensuring content is accurate, accessible, and user-friendly. Effective Knowledge Base Writers improve customer support efficiency and enhance user experience by making information readily available.

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Knowledge Base Writer jobs near you
Infographic showing various Knowledge Base Writer job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 94% Full Time, and 5% Part Time. Highlights an 61% Physical, 2% Hybrid, and 37% Remote job distribution, with an average salary of $81,001 per year, or $38.9 per hour.
Knowledge Technical Writer - Active Top Secret Required

Knowledge Technical Writer - Active Top Secret Required

GDIT

Washington, DC • On-site

$107K - $123K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

General Dynamics Information Technology rating

7.8

Company rating: 7.8 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

70th of 206 rated it services

Job description

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Top Secret

Clearance Level Must Be Able to Obtain:

Top Secret/SCI

Public Trust/Other Required:

None

Job Family:

IT Infrastructure and Operations

Job Qualifications:

Skills:

Customer Support, Standard Operating Procedure (SOP), Ticketing Systems, User Guide Creation, Writing Articles

Certifications:

CompTIA Security+ CE | CompTIA - CompTIA

Experience:

4 + years of related experience

US Citizenship Required:

Yes

Job Description:

KNOWLEDGE MANAGEMENT SPECIALIST PRINCIPAL

Transform technology into opportunity as a Full Time, On-Site Knowledge Technical Writer with GDIT. A career in IT means connecting and enhancing the systems that matter most. In this role, you serve as a critical link between complex technical data and actionable support, ensuring the Tier 1 Help Desk has the documentation needed to succeed.

At GDIT, people are our differentiator. As a Knowledge Technical Writer, you will help ensure today is safe and tomorrow is smarter. Our work depends on a professional who brings initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. When we succeed, you succeed and together our best becomes better.

HOW A Knowledge Technical Writer WILL MAKE AN IMPACT:

  • Develop, write, and maintain Standard Operating Procedures (SOPs), knowledge articles, and user guides specifically for the Tier 1 Help Desk.

  • Partner with Quality and Training teams to analyze help desk performance and ticket data to identify knowledge gaps.

  • Translate informal troubleshooting steps from resolved tickets into official, clear, and concise knowledge base articles.

  • Manage the full lifecycle of documentation, including creation, regular reviews, updates, and archival to keep the knowledge base current.

  • Collaborate with the Knowledge Manager to align all Tier 1 documentation with the broader KM strategy and framework.

  • Assist in creating training materials for the Tier 1 Help Desk based on established SOPs and knowledge articles.

  • Champion the use of the knowledge base to improve the quality, consistency, and efficiency of help desk support.

  • Track and report on KPIs related to content effectiveness, such as reduced resolution times and lower escalation rates.

  • Support Tier 1 technicians by guiding them to correct documentation and gathering feedback for continuous improvement.

  • Obtain and maintain a CompTIA Security+ certification (DoD 8570 Compliance) within six months of starting.

  • Maintain an active Top Secret security clearance with SCI eligibility.

  • Perform all duties on-site at the customer location in Washington, D.C.

What You'll Need to Succeed

  • Required Experience: 4 years of related experience.

  • Required Technical Skills: CompTIA Security+ (DoD 8570 Compliance) required within 6 months of starting.

  • Security Clearance Level: Active Top Secret with SCI Eligibility.

  • Preferred Skills: BS/BA highly desired.

  • Location: On Customer Site, Washington, District of Columbia.

GDIT Is Your Place

  • 401K with company match.

  • Comprehensive health and wellness packages.

  • Internal mobility team dedicated to helping you own your career.

  • Professional growth opportunities including paid education and certifications.

  • Cutting-edge technology you can learn from.

  • Rest and recharge with paid vacation and holidays.


OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

The likely salary range for this position is $107,744 - $123,050. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

10-25%

Telecommuting Options:

Onsite

Work Location:

USA DC Washington

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events at

gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

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About General Dynamics Information Technology

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GDIT is a global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense, and intelligence community. Its 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. The company operates across 50+ countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber, and application development.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Falls Church, VA, US

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