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Remote Support Jobs in Austin, TX (NOW HIRING)

Addison Group

Remote Support Tech

West Lake Hills, TX · Remote

$27/hr

Remote Support Tech Location: Austin, TX Compensation: $27.00 / Per Hour Benefits: This position is eligible for medical, dental, vision, and 401(k). Position Overview: This candidate will be active ...

American Innovations LTD

Technical Support, Tier 1

Austin, TX · On-site +1

$37K - $46K/yr

Support tablet devices remotely using remote console tools * Use the knowledge base to deliver fast, accurate solutions to customer requests * Triage technical issues effectively and route them to ...

Liveops

Remote Customer Service Representative

Kyle, TX · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax season success. Liveops is contracting ...

Nexora Talent

Client Support Specialist (Remote)

Austin, TX · Remote

$17.75 - $24/hr

Job Overview We are seeking a detail-oriented and customer-focused Client Support Specialist to join our growing remote team. In this role, you will assist clients by providing exceptional support ...

Steer

Technical Support Specialist - Remote

Austin, TX · On-site +1

About The Role As a Technical Support Associate, you'll be part of a growing team responsible for ... Prior success in a remote work environment. * Direct SaaS or startup experience. * Highly polished ...

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Remote Support information

See Austin, TX salary details

$14

$25

$44

How much do remote support jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for remote support in Austin, TX is $25.81, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $28.12 per hour, depending on experience, location, and employer.

What is the easiest remote support job to get hired for?

Entry-level remote support roles, such as help desk technician or customer support agent, are generally the easiest to secure due to lower experience requirements. These positions often require basic technical knowledge, good communication skills, and familiarity with common support tools like ticketing systems, making them accessible for beginners.

What are the key skills and qualifications needed to thrive as a remote support specialist, and why are they important?

To thrive as a Remote Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and typically a background in IT or customer support. Familiarity with remote desktop tools, ticketing systems, and common operating systems is essential, and certifications like CompTIA A+ or Microsoft Certified support credentials are often preferred. Excellent communication, patience, and active listening set top performers apart in this role. These skills ensure efficient resolution of technical issues while maintaining a positive customer experience, which is critical for client satisfaction and organizational success.

What is the difference between Remote Support vs Help Desk Technician?

AspectRemote SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+ or Microsoft Certified
Work EnvironmentProvides technical assistance remotely via phone, chat, or remote access toolsProvides support primarily via phone or in-person, often within an office setting
Employer & Industry UsageUsed across IT, tech support, and customer service industriesCommon in IT, corporate, and customer service sectors

Remote Support and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and resolving technical issues. Remote Support emphasizes remote assistance using remote access tools, while Help Desk Technicians may work on-site or via phone. Both roles are vital in IT support, often overlapping in skills and certifications.

What are remote support jobs?

Remote support jobs include positions such as remote technical support specialist, information technology support specialist, systems support specialist, and remote help desk support analyst, to name just a few. Your specific responsibilities depend on the field in which you work, and many fields, including business, healthcare, customer service, and education, employ support specialists to answer calls about hardware and software issues. Your duties also depend on the type of support you provide. Your job may focus on server or database problems, or you may work to troubleshoot systems administration issues or answer general customer questions.

What are some common challenges faced by professionals in a remote support role, and how can they be addressed?

One common challenge in Remote Support roles is effectively diagnosing and resolving issues without physical access to devices, which requires strong communication skills and proficiency with remote troubleshooting tools. Professionals may also face difficulties managing multiple support tickets simultaneously, making time management and prioritization essential. Building rapport with users remotely can be more challenging than in-person interactions, so maintaining a patient and empathetic approach is crucial. Regular training on new software and staying updated on company protocols also help Remote Support professionals deliver effective assistance.

What is remote support?

Remote support refers to technical assistance provided to users over the internet or other networks, without the need for a technician to be physically present. It typically involves troubleshooting computer issues, software installation, or system maintenance by accessing the user's device remotely. This allows for faster issue resolution and convenience for both the support provider and the end user. Remote support is commonly used in IT helpdesks and customer service environments.
More about Remote Support jobs
What are the most commonly searched types of Support jobs in Austin, TX? The most popular types of Support jobs in Austin, TX are:
What are popular job titles related to Remote Support jobs in Austin, TX? For Remote Support jobs in Austin, TX, the most frequently searched job titles are:
What job categories do people searching Remote Support jobs in Austin, TX look for? The top searched job categories for Remote Support jobs in Austin, TX are:
What cities near Austin, TX are hiring for Remote Support jobs? Cities near Austin, TX with the most Remote Support job openings:
Remote Support jobs near you
Infographic showing various Remote Support job openings in Austin, TX as of August 2026, with employment types broken down into 61% Full Time, 28% Part Time, and 11% Contract. Highlights an 100% Remote job distribution, with an average salary of $53,690 per year, or $25.8 per hour.

Remote Support Tech

Addison Group

West Lake Hills, TX • Remote

$27/hr

Contractor

Medical, Dental, Vision, Retirement

Posted 9 days ago

Job description

Position: Remote Support Tech

Location: Austin, TX

Compensation: $27.00 / Per Hour

Benefits: This position is eligible for medical, dental, vision, and 401(k).

Position Overview:

This candidate will be active in our client's Call Center queue taking calls from all employees across the company. Expected to troubleshoot/assist users, create tickets, document thoroughly, and escalate as required.

Customer service skills, critical thinking, flexibility, and following processes are a must.

Range of Technical Skills: 

• AD/Azure experience

• MyApplications/Microsoft Experience

• MFA - Microsoft Authenticator - iPhone/Android in particular

• Outlook App on Mobile Devices

Technical Requirements:

1) Must have 2-3 years minimum in call center environment to be considered.

2) Must not only be familiar with Active Directory and Mic Azure but must know their way around it

3) Exchange to assist with email issues.

4) Exposure to remote support -- enterprise level VPN experience.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran, in accordance with applicable federal, state, and local laws. Reasonable accommodation is available for qualified individuals with disabilities upon request.

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