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Remote Support Jobs in Columbus, OH (NOW HIRING)

Sangoma

IT Support Manager - Remote US

Columbus, OH · Remote

While this is a remote position in the US, we are accepting candidates from the central and eastern time zones. Your Role: * Manage, mentor, and develop a team of IT support technicians. * Oversee ...

New

Sangoma

IT Support Manager - Remote US

Columbus, OH

IT Support Manager Sangoma Technologies is looking for an accomplished IT Support Manager to lead ... remote position in the US, we are accepting candidates from the central and eastern time zones.

New

Distro

Network Technician (L4)

Columbus, OH · On-site

$50 - $52/hr

... remote support and mentor field technicians Collaborate with Ciena PM and engineering teams Resolve complex technical issues and escalate when necessary Execute test plans and MOPs (non-intrusive ...

Nexora Talent

Client Support Specialist (Remote)

Columbus, OH · Remote

$17.50 - $23.50/hr

Job Overview We are seeking a detail-oriented and customer-focused Client Support Specialist to join our growing remote team. In this role, you will assist clients by providing exceptional support ...

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All JobsRemote Support JobsRemote Support Jobs in Columbus, OH

Remote Support information

See Columbus, OH salary details

$13

$25

$43

How much do remote support jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for remote support in Columbus, OH is $25.16, according to ZipRecruiter salary data. Most workers in this role earn between $18.56 and $27.40 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Support specialist, and why are they important?

To thrive as a Remote Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and typically a background in IT or customer support. Familiarity with remote desktop tools, ticketing systems, and common operating systems is essential, and certifications like CompTIA A+ or Microsoft Certified support credentials are often preferred. Excellent communication, patience, and active listening set top performers apart in this role. These skills ensure efficient resolution of technical issues while maintaining a positive customer experience, which is critical for client satisfaction and organizational success.

What is the difference between Remote Support vs Help Desk Technician?

AspectRemote SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+ or Microsoft Certified
Work EnvironmentProvides technical assistance remotely via phone, chat, or remote access toolsProvides support primarily via phone or in-person, often within an office setting
Employer & Industry UsageUsed across IT, tech support, and customer service industriesCommon in IT, corporate, and customer service sectors

Remote Support and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and resolving technical issues. Remote Support emphasizes remote assistance using remote access tools, while Help Desk Technicians may work on-site or via phone. Both roles are vital in IT support, often overlapping in skills and certifications.

What Are Remote Support Jobs?

Remote support jobs include positions such as remote technical support specialist, information technology support specialist, systems support specialist, and remote help desk support analyst, to name just a few. Your specific responsibilities depend on the field in which you work, and many fields, including business, healthcare, customer service, and education, employ support specialists to answer calls about hardware and software issues. Your duties also depend on the type of support you provide. Your job may focus on server or database problems, or you may work to troubleshoot systems administration issues or answer general customer questions.

What are some common challenges faced by professionals in a Remote Support role, and how can they be addressed?

One common challenge in Remote Support roles is effectively diagnosing and resolving issues without physical access to devices, which requires strong communication skills and proficiency with remote troubleshooting tools. Professionals may also face difficulties managing multiple support tickets simultaneously, making time management and prioritization essential. Building rapport with users remotely can be more challenging than in-person interactions, so maintaining a patient and empathetic approach is crucial. Regular training on new software and staying updated on company protocols also help Remote Support professionals deliver effective assistance.

What is remote support?

Remote support refers to technical assistance provided to users over the internet or other networks, without the need for a technician to be physically present. It typically involves troubleshooting computer issues, software installation, or system maintenance by accessing the user's device remotely. This allows for faster issue resolution and convenience for both the support provider and the end user. Remote support is commonly used in IT helpdesks and customer service environments.
More about Remote Support jobs
What are the most commonly searched types of Support jobs in Columbus, OH? The most popular types of Support jobs in Columbus, OH are:
What are popular job titles related to Remote Support jobs in Columbus, OH? For Remote Support jobs in Columbus, OH, the most frequently searched job titles are:
What job categories do people searching Remote Support jobs in Columbus, OH look for? The top searched job categories for Remote Support jobs in Columbus, OH are:
What cities near Columbus, OH are hiring for Remote Support jobs? Cities near Columbus, OH with the most Remote Support job openings:
Remote Support jobs near you

Freelance Desktop Support Engineer

Sybex Support Services

Dublin, OH • On-site

Contractor

Posted 7 days ago

Job description

Exp: 2+ years
Base Skill Set :
  • A+ Certification or equivalent experience
  • Good working knowledge of Active Directory
  • 2+ years' experience providing technical support in a fast paced and constantly changingenvironment up to executive management level.
  • Excellent customer service and communicationskills including providing VIP support
  • Experience supporting large Windows-basedenvironments to desktop level with emphasis on Win 7 OS / office 2010 as well as Win 8 andO365
  • Advanced knowledge of Microsoft Office suite of applications
  • Support of End User for video conferencing units. Support of mobile devices

Duties & Responsibilities:
Provide support on Client Windows platform, for desktop/end user technologies, collaboration tools, and mobile technologies and printing, this includes the laptop/mobile devices all, video conferencing, network/remote access this positionworks collaboratively with the Service Desk for end user break/fix and other support functions.
Duties shall include, but not be limited to:
  • Diagnosing and troubleshooting desktop system,printer and operating problems
  • Consulting and instructing users on hardware andsoftware questions/issues
  • Collaborate with other IT Services Data Centerand Network Infrastructure teams
  • Install, maintain and upgrade equipment and itsassociated infrastructure
  • Runs diagnostic tests to isolate system problemsas well as proactive activities
  • Operating Systems Windows, OS-X
  • MS Office (Windows and knowledge of Mac)software
  • Experience with Remote Support technologiessuch as Remote Desktop (Microsoft), Apple Remote Desktop, VNC
  • Hands on experience removing viruses and spyware using various tools (Windows) Identifies, researches, and resolves technical problems including forming an RCA
  • Responds to telephone calls, email, service tickets, and dispatched requests for technical support
  • Documents, tracks and monitors the problem to ensure a timely resolution within an effected SLA window

Base Requirements
    • Excellent written and verbal communication and customer service skills with proven ability towork in fast paced environments
    • Commercial experience in an IT support technician role that includes 2 years of technical support experience in a hybrid Windows and MAC environment
    • Experience in working with a helpdesk operation,to include Windows and Mac clients
    • 2 years' Experience with mobile applications/products including: iPhone, iPad, and Android Platforms Expertise in iPad / iPhone
    • Self-starter that is able to collaborate actively withothers in a cross-functional team
    • Proven attention to detail and high standards for quality
    • Excellent organizational/administrative/technicalskills with agility to re-prioritize as necessary
    • Skilled in documenting written troubleshootingsteps and instructions
    • Business professional attire

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