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Remote Support Jobs in Columbus, OH (NOW HIRING)

Insight Enterprises

Services Technician

Columbus, OH · On-site

Support ATM technicians through installation steps in the field and software load/configuration from a remote support location * Coordinate effectively with cash vendors, security vendors, ATM ...

Govcio LLC

IT Service Technician

Columbus, OH · On-site

$50K/yr

Provide remote support services for telework/home users. * Help ensure user applications work over VPN and/or Citrix. * Manage user relocation requests. * Ensure devices are properly encrypted.

Walbridge

IT Technician

New Albany, OH

... remote support tools. * Proficiency using Microsoft Office suite and Windows operating system software. * Experience steadfastly documenting all works performed in ticketing system. * User Data ...

Walbridge

IT Technician

New Albany, OH · On-site

... remote support tools. * Proficiency using Microsoft Office suite and Windows operating system software. * Experience steadfastly documenting all works performed in ticketing system. * User Data ...

Walbridge

IT Technician

New Albany, OH

... remote support tools. * Proficiency using Microsoft Office suite and Windows operating system software. * Experience steadfastly documenting all works performed in ticketing system. * User Data ...

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Remote Support information

See Columbus, OH salary details

$13

$25

$43

How much do remote support jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for remote support in Columbus, OH is $25.16, according to ZipRecruiter salary data. Most workers in this role earn between $18.56 and $27.40 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Support specialist, and why are they important?

To thrive as a Remote Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and typically a background in IT or customer support. Familiarity with remote desktop tools, ticketing systems, and common operating systems is essential, and certifications like CompTIA A+ or Microsoft Certified support credentials are often preferred. Excellent communication, patience, and active listening set top performers apart in this role. These skills ensure efficient resolution of technical issues while maintaining a positive customer experience, which is critical for client satisfaction and organizational success.

What is the difference between Remote Support vs Help Desk Technician?

AspectRemote SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+ or Microsoft Certified
Work EnvironmentProvides technical assistance remotely via phone, chat, or remote access toolsProvides support primarily via phone or in-person, often within an office setting
Employer & Industry UsageUsed across IT, tech support, and customer service industriesCommon in IT, corporate, and customer service sectors

Remote Support and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and resolving technical issues. Remote Support emphasizes remote assistance using remote access tools, while Help Desk Technicians may work on-site or via phone. Both roles are vital in IT support, often overlapping in skills and certifications.

What Are Remote Support Jobs?

Remote support jobs include positions such as remote technical support specialist, information technology support specialist, systems support specialist, and remote help desk support analyst, to name just a few. Your specific responsibilities depend on the field in which you work, and many fields, including business, healthcare, customer service, and education, employ support specialists to answer calls about hardware and software issues. Your duties also depend on the type of support you provide. Your job may focus on server or database problems, or you may work to troubleshoot systems administration issues or answer general customer questions.

What are some common challenges faced by professionals in a Remote Support role, and how can they be addressed?

One common challenge in Remote Support roles is effectively diagnosing and resolving issues without physical access to devices, which requires strong communication skills and proficiency with remote troubleshooting tools. Professionals may also face difficulties managing multiple support tickets simultaneously, making time management and prioritization essential. Building rapport with users remotely can be more challenging than in-person interactions, so maintaining a patient and empathetic approach is crucial. Regular training on new software and staying updated on company protocols also help Remote Support professionals deliver effective assistance.

What is remote support?

Remote support refers to technical assistance provided to users over the internet or other networks, without the need for a technician to be physically present. It typically involves troubleshooting computer issues, software installation, or system maintenance by accessing the user's device remotely. This allows for faster issue resolution and convenience for both the support provider and the end user. Remote support is commonly used in IT helpdesks and customer service environments.
More about Remote Support jobs
What are the most commonly searched types of Support jobs in Columbus, OH? The most popular types of Support jobs in Columbus, OH are:
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What job categories do people searching Remote Support jobs in Columbus, OH look for? The top searched job categories for Remote Support jobs in Columbus, OH are:
What cities near Columbus, OH are hiring for Remote Support jobs? Cities near Columbus, OH with the most Remote Support job openings:
Remote Support jobs near you
ATM Phone Support Technician - W2

ATM Phone Support Technician - W2

Insight Enterprises, Inc.

Columbus, OH

$35/hr

Other

Posted 12 days ago

Insight Enterprises rating

8.6

Company rating: 8.6 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

26th of 204 rated it services

Job description

ATM Phone Support Technician - W2
 

Position Type: 12-month W2 contract with opportunity to convert to a permanent position

Location :  On site 1111 Polaris, Columbus, OH.

Pay: Depending on experience, pay is up to $35.00 an hour

Schedule: Monday – Friday 2nd shift (3pm to 11:30pm)

As a team member on the ATM Deployment and Installation Team (DIT), you will be part of a team that strives to enhance employee and vendor experience through managing ATM projects related to new installations, replacements, and temporary moves to accommodate real estate projects.

The DIT Team is a part of the ATM Monitoring Group (AMG), which supports more than 15k ATMs by monitoring active technician dispatches and the overall health of the devices across the entire fleet. You will be part of a team of analysts that executes on the ATM projects listed above, as well as a liaison between support groups that help provide a pathway to resolution assistance. AMG partners with various teams, including Technology, Real Estate, third-party suppliers, and ATM hardware and Cash Supplier Management to maintain the Chase ATM fleet.

 

Key Responsibilities:

  • Previous background working in large environment supporting the deployment and configuration of technology devices in retail financial industry
  • Ideal candidate would have specific experience supporting ATM technicians in the installation’s steps in the field and software load/configuration from our remote support location
  • Strong understanding of the various support roles of cash vendors, security vendors, ATM technicians, and other trades required to install an ATM.
  • Must be able to work in fast paced environment with the ability to multi-task in/out bound phone calls, application of department/install process, updating project details, and manage concurrent issues
  • Strong troubleshooting skills leveraging a combination of documented procedures/resolution steps and using analytical problem-solving skills to resolve issues
  • Strong communication skills when interacting with technology and non-technology stakeholder

Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career. 

What you can expect 
We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include: 

  • Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year. 

  • Access to 11 thriving and diverse Teammate Resource Groups. 

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities. 

Join us today, your ambITious journey starts here. 

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. 

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you! 

Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired. 

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