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Remote Support Jobs in Cleveland, OH (NOW HIRING)

Whitaker Networks Inc

Support Specialist

Fairlawn, OH · Remote

Provide remote technical support to clients, addressing hardware, software, and network issues * Monitor and manage client IT environments using remote monitoring and management (RMM) tools * Respond ...

KURV

Client Service Representative

Cleveland, OH · Remote

$15.50 - $21/hr

Two-years experience in a remote support technical support environment. * Comp-TIA A+, Microsoft Certified Technology Specialist Certification or other IT/HelpDesk Certification. * Prior experience ...

Fortress SRM LLC

Service Desk Analyst I

Independence, OH · Remote

$21 - $24/hr

Provide remote support to managed services customers using remote monitoring and management (RMM) tools. * Accurately document all work performed, including time entries, troubleshooting steps, and ...

TEKsystems

Service Desk Analyst

Westlake, OH · Remote

$18 - $23/hr

Experience in network operations, network monitoring, or connectivity support. * Experience troubleshooting network-related issues, remote access, and peripheral devices. * Knowledge of hardware ...

Revel Staffing

IT Support Supervisor

Akron, OH · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

Camesi Agency

Sales Manager Remote

Cleveland, OH · Remote

$80K - $120K/yr

Licensing and training support are provided. Key responsibilities: * Lead, coach, and motivate a remote sales team to achieve individual and team sales targets. * Recruit, onboard, and train new ...

Little Acorn ABA

BCBA-remote

Cleveland, OH · Remote

$70K - $85K/yr

BCBA-remote Company: Little Acorn ABA Location: Ohio We're here to nurture the mighty oak that ... Supervise and support RBTs: Provide clinical guidance, feedback, and supervision to Registered ...

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Remote Support information

See Cleveland, OH salary details

$13

$25

$43

How much do remote support jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for remote support in Cleveland, OH is $25.26, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $27.50 per hour, depending on experience, location, and employer.

What is remote support?

Remote support refers to technical assistance provided to users over the internet or other networks, without the need for a technician to be physically present. It typically involves troubleshooting computer issues, software installation, or system maintenance by accessing the user's device remotely. This allows for faster issue resolution and convenience for both the support provider and the end user. Remote support is commonly used in IT helpdesks and customer service environments.

What are remote support jobs?

Remote support jobs include positions such as remote technical support specialist, information technology support specialist, systems support specialist, and remote help desk support analyst, to name just a few. Your specific responsibilities depend on the field in which you work, and many fields, including business, healthcare, customer service, and education, employ support specialists to answer calls about hardware and software issues. Your duties also depend on the type of support you provide. Your job may focus on server or database problems, or you may work to troubleshoot systems administration issues or answer general customer questions.

What are the key skills and qualifications needed to thrive as a remote support specialist, and why are they important?

To thrive as a Remote Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and typically a background in IT or customer support. Familiarity with remote desktop tools, ticketing systems, and common operating systems is essential, and certifications like CompTIA A+ or Microsoft Certified support credentials are often preferred. Excellent communication, patience, and active listening set top performers apart in this role. These skills ensure efficient resolution of technical issues while maintaining a positive customer experience, which is critical for client satisfaction and organizational success.

What are some common challenges faced by professionals in a remote support role, and how can they be addressed?

One common challenge in Remote Support roles is effectively diagnosing and resolving issues without physical access to devices, which requires strong communication skills and proficiency with remote troubleshooting tools. Professionals may also face difficulties managing multiple support tickets simultaneously, making time management and prioritization essential. Building rapport with users remotely can be more challenging than in-person interactions, so maintaining a patient and empathetic approach is crucial. Regular training on new software and staying updated on company protocols also help Remote Support professionals deliver effective assistance.

What is the difference between Remote Support vs Help Desk Technician?

AspectRemote SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+ or Microsoft Certified
Work EnvironmentProvides technical assistance remotely via phone, chat, or remote access toolsProvides support primarily via phone or in-person, often within an office setting
Employer & Industry UsageUsed across IT, tech support, and customer service industriesCommon in IT, corporate, and customer service sectors

Remote Support and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and resolving technical issues. Remote Support emphasizes remote assistance using remote access tools, while Help Desk Technicians may work on-site or via phone. Both roles are vital in IT support, often overlapping in skills and certifications.

More about Remote Support jobs

What are the most commonly searched types of Support jobs in Cleveland, OH?

The most popular types of Support jobs in Cleveland, OH are:

What are popular job titles related to Remote Support jobs in Cleveland, OH?

For Remote Support jobs in Cleveland, OH, the most frequently searched job titles are:

What job categories do people searching Remote Support jobs in Cleveland, OH look for?

The top searched job categories for Remote Support jobs in Cleveland, OH are:

What cities near Cleveland, OH are hiring for Remote Support jobs?

Cities near Cleveland, OH with the most Remote Support job openings:

Remote Support jobs near you
Infographic showing various Remote Support job openings in Cleveland, OH as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $52,545 per year, or $25.3 per hour.

Support Specialist

Whitaker Networks Inc

Fairlawn, OH • Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Job description

Support Specialist

Fairlawn, OH

Whitaker Networks is a leading Managed Service Provider dedicated to delivering comprehensive IT solutions and support to a diverse range of clients. We are currently searching for a full-time Support Specialist to deliver high-quality technical support to our clients!

What can we offer YOU?

  • Competitive salary
  • Benefits package that includes health, dental and vision insurance
  • Paid time off and holidays
  • 401(k)
  • Opportunities for professional growth and development
  • Friendly and collaborative work environment

The right candidate will have:

  • Associate or bachelor’s degree in Information Technology, Computer Science, or related field
  • Proven experience in a technical support role, preferably within an MSP environment
  • Strong knowledge of computer systems, networking and troubleshooting methodologies
  • Familiarity with RMM tools, Professional Services Automation software, and remote support technologies
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Strong problem-solving skills and attention to detail
  • Customer-focused with a commitment to providing high quality support

Our Support Specialist will:

  • Provide remote technical support to clients, addressing hardware, software, and network issues
  • Monitor and manage client IT environments using remote monitoring and management (RMM) tools
  • Respond to support tickets and service requests in a timely and professional manner
  • Perform routine maintenance and updates on client systems to ensure optimal performance
  • Troubleshoot and resolve complex technical issues, escalating to higher-level support when necessary
  • Assist with the deployment and configuration of new hardware and software solutions
  • Maintain detailed documentation of client environments, support activities, and issue resolutions
  • Collaborate with other team members to develop and implement best practices for IT support
  • Stay currently with industry trends, emerging technologies, and best practices in IT support and managed services

Does this sound like the position for you? Apply with a current resume today!

Whitaker Networks is a leading Managed Service Provider dedicated to delivering comprehensive IT solutions and support to a diverse range of clients.