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Remote Tech Support Jobs in Cleveland, OH (NOW HIRING)

JLL

Building Technology Coordinator

Cleveland, OH · Remote

$76K - $114K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Remote, M-F 8 AM - 5 PM Reports to: Head of Smart Building Services, Americas Estimated ... Support automated asset discovery activities, ensuring discovered assets are properly recorded and ...

Charlie Health

Licensed Mental Health Therapist

Parma, OH · Remote

$50 - $60/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... HR, and IT support * Complimentary yoga sessions * 24/7 Employee Assistance Program The Provider Experience at Charlie Health: * Flexibility: Work from home or anywhere. We are 100% remote!

Charlie Health

Licensed Mental Health Therapist

Cleveland, OH · Remote

$50 - $60/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... HR, and IT support * Complimentary yoga sessions * 24/7 Employee Assistance Program The Provider Experience at Charlie Health: * Flexibility: Work from home or anywhere. We are 100% remote!

Charlie Health

Licensed Mental Health Therapist

Elyria, OH · Remote

$50 - $60/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... HR, and IT support * Complimentary yoga sessions * 24/7 Employee Assistance Program The Provider Experience at Charlie Health: * Flexibility: Work from home or anywhere. We are 100% remote!

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Showing results 1-20

All JobsTech Support JobsRemote Tech Support JobsRemote Tech Support Jobs in Cleveland, OH

Remote Tech Support information

See Cleveland, OH salary details

$26.1K

$42.1K

$63.9K

How much do remote tech support jobs pay per year?

As of Aug 13, 2026, the average yearly pay for remote tech support in Cleveland, OH is $42,083.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,300.00 and $45,500.00 per year, depending on experience, location, and employer.

What is a remote tech support?

A Remote Tech Support job involves assisting customers or employees with technical issues related to computer systems, software, or hardware from a remote location. Support is usually provided via phone, email, chat, or remote desktop tools. Remote tech support professionals troubleshoot problems, guide users, and may also help with installing or updating software. This role requires strong communication skills, technical knowledge, and the ability to resolve issues without being physically present. It is popular for its flexibility and the ability to work from virtually anywhere.

How does a remote tech support specialist typically collaborate with other IT team members?

Remote tech support specialists frequently work closely with other IT professionals, such as network administrators, software developers, and cybersecurity teams. Collaboration is often facilitated through digital communication tools like chat platforms, video calls, and shared ticketing systems. This teamwork ensures that complex technical issues are resolved efficiently and that end-users experience minimal downtime. Regular virtual meetings and status updates are common practices to maintain alignment and share critical information within the team.

What is the difference between Remote Tech Support vs Help Desk Technician?

AspectRemote Tech SupportHelp Desk Technician
CredentialsIT certifications (CompTIA A+, Network+)IT certifications (CompTIA A+, Network+)
Work EnvironmentRemote, client devices or networksOffice or remote, primarily desktop support
Industry UsageIT support, technical servicesIT support, customer service
Common Search IntentRemote tech support jobs, troubleshootingHelp desk jobs, technical support roles

Remote Tech Support and Help Desk Technician roles share similar credentials and work environments, often involving troubleshooting and customer service. However, Remote Tech Support typically focuses on resolving technical issues remotely for clients or companies, while Help Desk Technicians may handle a broader range of support tasks, including on-site assistance. Both roles are essential in IT support, with overlapping skills but different primary work settings and responsibilities.

What are the key skills and qualifications needed to thrive as a remote tech support specialist, and why are they important?

To thrive as a Remote Tech Support specialist, you need a strong understanding of computer systems, troubleshooting techniques, and common operating systems, often supported by a degree or certification in IT or a related field. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and basic networking concepts is typically expected. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve issues remotely. These skills are crucial for delivering efficient technical support, minimizing downtime, and ensuring customer satisfaction from a distance.

Can I work remotely in remote tech support?

Remote tech support jobs are commonly available and often allow employees to work from home or other remote locations. These roles typically require strong communication skills, technical knowledge, and familiarity with remote collaboration tools. Many companies offer flexible schedules for remote tech support positions, making them accessible to a wide range of candidates.
More about Remote Tech Support jobs

What are popular job titles related to Remote Tech Support jobs in Cleveland, OH?

For Remote Tech Support jobs in Cleveland, OH, the most frequently searched job titles are:

What job categories do people searching Remote Tech Support jobs in Cleveland, OH look for?

The top searched job categories for Remote Tech Support jobs in Cleveland, OH are:

What cities near Cleveland, OH are hiring for Remote Tech Support jobs?

Cities near Cleveland, OH with the most Remote Tech Support job openings:

Remote Tech Support jobs near you
Infographic showing various Remote Tech Support job openings in Cleveland, OH as of August 2026, with employment types broken down into 64% Full Time, 19% Part Time, and 17% Contract. Highlights an 3% In-person, and 97% Remote job distribution, with an average salary of $42,083 per year, or $20.2 per hour.

Remote Customer Service Representative | Client Benefits Representative | Work From Home

Globe Life American Income Division

Cleveland, OH • On-site, Remote

$15.50 - $21/hr

Full-time

Medical, Life, Retirement

Posted 4 days ago

Job description

Remote Customer Service Representative | Client Benefits Representative | Work From Home | Weekly Pay
Company: AO | Globe Life
Location: 100% Remote (United States & Canada)
Build Long-Term Client Relationships While Making a Difference
Looking for a rewarding work-from-home career where you can help people, enjoy schedule flexibility, and build long-term professional growth?
AO, a proud member of the Globe Life family, is seeking motivated, service-oriented professionals to join our team as Remote Customer Service Representatives / Client Benefits Representatives. In this fully remote role, you'll connect with clients through scheduled Zoom appointments, provide outstanding customer service, explain benefit options, and help working families protect what matters most.
For more than 70 years, AO has served union members, credit union members, associations, and their families by providing life, accident, and supplemental health insurance benefits. Our success is built on integrity, trust, and lasting relationships.
No previous insurance experience is required. We provide comprehensive training, mentorship, and licensing guidance to help you succeed.
What You'll Do
  • Meet with clients virtually using Zoom.
  • Build long-term relationships through exceptional customer service.
  • Explain life, accident, and supplemental health benefit options.
  • Guide clients through the enrollment process.
  • Answer client questions and provide ongoing support.
  • Maintain accurate client records and documentation.
  • Participate in weekly coaching, virtual training, and professional development.
  • Work independently while collaborating with a supportive remote team.
Why Join AO?
🏠 100% Remote Work
Work from anywhere in the United States or Canada with no commute.
💵 Weekly Pay + Performance Bonuses
Earn competitive weekly income with additional incentives based on performance.
⏰ Flexible Schedule
Create a schedule that supports your career goals and personal priorities.
📈 Stable & Growing Organization
AO experienced 20%+ growth last year, providing long-term opportunity in an established organization serving working families since 1951.
🎓 Training & Mentorship
Receive comprehensive virtual onboarding, one-on-one coaching, ongoing mentorship, and leadership development.
♥ Benefits
  • Health Insurance Reimbursement
  • Company-Paid Life Insurance
  • Retirement Opportunities
  • Residual Income & Renewals
  • Career Advancement
  • Leadership Development
💻 Modern Remote Technology
Access industry-leading digital tools and systems designed to help you succeed while working from home.
Qualifications
  • Strong communication and interpersonal skills.
  • Excellent customer service and relationship-building abilities.
  • Positive attitude with a willingness to learn.
  • Self-motivated and dependable.
  • Comfortable using Zoom and online technology.
  • Basic computer proficiency and reliable high-speed internet.
  • Strong organizational and time-management skills.

Experience in customer service, retail, hospitality, healthcare, banking, education, military, administration, or sales is welcomed but not required.
Why Candidates Choose AO
  • 100% Remote Work
  • Flexible Schedule
  • Weekly Pay
  • Performance Bonuses
  • Comprehensive Training
  • Career Growth Opportunities
  • Leadership Development
  • Long-Term Stability
  • Supportive Team Environment
  • Meaningful Work Helping Families
Interview Process
All interviews are conducted virtually via Zoom, providing a convenient, professional, and accessible hiring experience.
Ready to Build Your Future?
If you're looking for a remote customer service career where you can help others, work from home, enjoy schedule flexibility, and build long-term financial success, we'd love to hear from you.
Apply today by submitting your resume to begin your career with AO.
AO | Globe Life
Work From Home. Help Families. Build Your Future.

Apply