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Remote Tech Support Jobs in Cleveland, OH (NOW HIRING)

Whitaker Networks Inc

Support Specialist

Akron, OH · Remote

Familiarity with RMM tools, Professional Services Automation software, and remote support technologies * Excellent communication and interpersonal skills * Ability to work independently and as part ...

New

theITSC

Be Seen First

Sales Representative (Remote)

Cleveland, OH · Remote

$40K - $60K/yr

Sell high-value enterprise IT support to Fortune 1000 companies, remotely, with uncapped commissions and direct exposure to senior leadership. theITSupportCenter is growing, and we're hiring remote ...

JLL

Building Technology Coordinator

Cleveland, OH · Remote

$76K - $114K/yr

Remote, M-F 8 AM - 5 PM Reports to: Head of Smart Building Services, Americas Estimated ... Support automated asset discovery activities, ensuring discovered assets are properly recorded and ...

TEKsystems

Service Desk Analyst

Westlake, OH · Remote

$18 - $23/hr

... facing technology. * Experience in network operations, network monitoring, or connectivity support. * Experience troubleshooting network-related issues, remote access, and peripheral devices.

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All JobsTech Support JobsRemote Tech Support JobsRemote Tech Support Jobs in Cleveland, OH

Remote Tech Support information

See Cleveland, OH salary details

$26.2K

$42.2K

$64K

How much do remote tech support jobs pay per year?

As of Aug 21, 2026, the average yearly pay for remote tech support in Cleveland, OH is $42,168.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,400.00 and $45,600.00 per year, depending on experience, location, and employer.

What is a remote tech support?

A Remote Tech Support job involves assisting customers or employees with technical issues related to computer systems, software, or hardware from a remote location. Support is usually provided via phone, email, chat, or remote desktop tools. Remote tech support professionals troubleshoot problems, guide users, and may also help with installing or updating software. This role requires strong communication skills, technical knowledge, and the ability to resolve issues without being physically present. It is popular for its flexibility and the ability to work from virtually anywhere.

How does a remote tech support specialist typically collaborate with other IT team members?

Remote tech support specialists frequently work closely with other IT professionals, such as network administrators, software developers, and cybersecurity teams. Collaboration is often facilitated through digital communication tools like chat platforms, video calls, and shared ticketing systems. This teamwork ensures that complex technical issues are resolved efficiently and that end-users experience minimal downtime. Regular virtual meetings and status updates are common practices to maintain alignment and share critical information within the team.

What are the key skills and qualifications needed to thrive as a remote tech support specialist, and why are they important?

To thrive as a Remote Tech Support specialist, you need a strong understanding of computer systems, troubleshooting techniques, and common operating systems, often supported by a degree or certification in IT or a related field. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and basic networking concepts is typically expected. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve issues remotely. These skills are crucial for delivering efficient technical support, minimizing downtime, and ensuring customer satisfaction from a distance.

What is the difference between Remote Tech Support vs Help Desk Technician?

AspectRemote Tech SupportHelp Desk Technician
CredentialsIT certifications (CompTIA A+, Network+)IT certifications (CompTIA A+, Network+)
Work EnvironmentRemote, client devices or networksOffice or remote, primarily desktop support
Industry UsageIT support, technical servicesIT support, customer service
Common Search IntentRemote tech support jobs, troubleshootingHelp desk jobs, technical support roles

Remote Tech Support and Help Desk Technician roles share similar credentials and work environments, often involving troubleshooting and customer service. However, Remote Tech Support typically focuses on resolving technical issues remotely for clients or companies, while Help Desk Technicians may handle a broader range of support tasks, including on-site assistance. Both roles are essential in IT support, with overlapping skills but different primary work settings and responsibilities.

More about Remote Tech Support jobs

What are popular job titles related to Remote Tech Support jobs in Cleveland, OH?

For Remote Tech Support jobs in Cleveland, OH, the most frequently searched job titles are:

What job categories do people searching Remote Tech Support jobs in Cleveland, OH look for?

The top searched job categories for Remote Tech Support jobs in Cleveland, OH are:

What cities near Cleveland, OH are hiring for Remote Tech Support jobs?

Cities near Cleveland, OH with the most Remote Tech Support job openings:

Remote Tech Support jobs near you
Infographic showing various Remote Tech Support job openings in Cleveland, OH as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, and 6% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $42,168 per year, or $20.3 per hour.

Support Specialist

Whitaker Networks Inc

Akron, OH • Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted yesterday

New

Job description

Support Specialist

Fairlawn, OH

Whitaker Networks is a leading Managed Service Provider dedicated to delivering comprehensive IT solutions and support to a diverse range of clients. We are currently searching for a full-time Support Specialist to deliver high-quality technical support to our clients!

What can we offer YOU?

  • Competitive salary
  • Benefits package that includes health, dental and vision insurance
  • Paid time off and holidays
  • 401(k)
  • Opportunities for professional growth and development
  • Friendly and collaborative work environment

The right candidate will have:

  • Associate or bachelor’s degree in Information Technology, Computer Science, or related field
  • Proven experience in a technical support role, preferably within an MSP environment
  • Strong knowledge of computer systems, networking and troubleshooting methodologies
  • Familiarity with RMM tools, Professional Services Automation software, and remote support technologies
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Strong problem-solving skills and attention to detail
  • Customer-focused with a commitment to providing high quality support

Our Support Specialist will:

  • Provide remote technical support to clients, addressing hardware, software, and network issues
  • Monitor and manage client IT environments using remote monitoring and management (RMM) tools
  • Respond to support tickets and service requests in a timely and professional manner
  • Perform routine maintenance and updates on client systems to ensure optimal performance
  • Troubleshoot and resolve complex technical issues, escalating to higher-level support when necessary
  • Assist with the deployment and configuration of new hardware and software solutions
  • Maintain detailed documentation of client environments, support activities, and issue resolutions
  • Collaborate with other team members to develop and implement best practices for IT support
  • Stay currently with industry trends, emerging technologies, and best practices in IT support and managed services

Does this sound like the position for you? Apply with a current resume today!

Whitaker Networks is a leading Managed Service Provider dedicated to delivering comprehensive IT solutions and support to a diverse range of clients.