Remote Tech Support Jobs in Cleveland, OH (NOW HIRING)

We are seeking a highly skilled and motivated Director, IT to oversee the technology solutions that support our operations and strategy within the CPP IT department. The ideal candidate will have a strong background in IT management, project management, a deep understanding of CPP systems, and the ability to lead a team in delivering innovative technology solutions that enhance efficiency and improve customer satisfaction.

This role will require hybrid attendance in our Cleveland, OH office.

• Lead the development, implementation, and maintenance of IT systems and applications that support the CPP application.
• Collaborate with CPP management and other stakeholders to identify technology needs and develop strategic plans to meet those needs.
• Oversee the integration of new technologies and systems into existing CPP processes, ensuring minimal disruption and maximum efficiency.
• Manage a team of IT professionals, providing guidance, training, and support to ensure high performance and professional development.
• Monitor system performance, troubleshoot issues, and implement solutions to enhance system reliability and user experience.
• Ensure compliance with industry regulations and company policies regarding data security and privacy.
• Collaborate with IT teams to integrate emerging technologies and best practices into CPP operations.
• Ensure data integrity, accuracy, and security in compliance with industry regulations and company policies.

• Lead and mentor a team of IT professionals, providing direction, support, and development opportunities.
• Foster a culture of collaboration, innovation, and continuous improvement within the IT team.
• Manage resource allocation and project prioritization to ensure the timely and successful delivery of IT initiatives.
• Establish performance metrics and conduct regular evaluations to ensure team effectiveness and alignment with departmental goals.
• Overseeing a team of about 15-20 Software Developers.

• Plan, execute, and oversee IT projects related to CPP, including system upgrades, migrations, and integrations.
• Develop project plans, timelines, and budgets, ensuring adherence to scope, schedule, and cost constraints.
• Coordinate cross-functional teams and stakeholders to ensure project objectives are met and risks are mitigated.
• Monitor project progress, provide regular status updates, and implement corrective actions as needed.

• Act as a liaison between the CPP department and IT teams, ensuring clear communication and understanding of requirements and priorities.
• Partner with business leaders to identify opportunities for IT-driven improvements in CPP operations.
• Engage with external vendors and partners to evaluate and implement technological solutions that enhance CPP processing.
• Represent the CPP IT function in leadership meetings and contribute to strategic decision-making.

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
• Minimum of 5 years of experience in IT management or at least 5 years in a leadership role within the insurance industry, preferably in policy system technology.
• Proven track record of successfully managing complex IT development delivery from inception to completion.
• Experience with policy systems, data management, and analytics tools.

• Strong leadership and team management skills, with the ability to inspire and motivate others.
• Excellent project management skills, including planning, execution, and risk management.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with various stakeholders. In-depth knowledge of IT infrastructure, applications, and emerging technologies relevant to policy maintenance.
• Analytical mindset with the ability to leverage data to drive decision-making and process improvements.
• Strong problem-solving skills and the ability to handle multiple priorities in a fast-paced environment.
• Commitment to continuous learning and staying abreast of industry trends and best practices.

• Strategic thinker with a vision for leveraging technology to achieve business objectives.
• Results-oriented with a focus on delivering high-quality outcomes.
• Adaptable and open to change, with a willingness to embrace new challenges and opportunities.
• Customer-centric approach with a commitment to enhancing the CPP experience for policyholders.
• Integrity and professionalism, with a strong ethical foundation.

• Primarily office-based with potential for remote work arrangements as needed.
• Occasional travel may be required for company meetings and vendor engagements.
• Ability to work flexible hours to accommodate project deadlines and business needs.

The expected salary range for this role is $114,700-$135,000/year. 

Please note that the salary information shown above is a general guideline only. Salaries are based upon a wide range of factors considered in making the compensation decision, including, but not limited to, candidate skills, experience, education and training, the scope and responsibilities of the role, as well as market and business considerations.

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AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.