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Remote Support Jobs in Philadelphia, PA (NOW HIRING)

AES

Remote Optometrist

King Of Prussia, PA · Remote

Company Description 100% Remote | Support In-Office Patients Virtually Step confidently into the future of optometry. Our fully virtual model lets you provide high-quality, human-centered care to ...

National Vision

Remote Optometrist

King Of Prussia, PA · On-site +1

$500/day

Company Description 100% Remote / Support In-Office Patients Virtually Step confidently into the future of optometry. Our fully virtual model lets you provide high-quality, human-centered care to ...

National Vision

Remote Optometrist

King Of Prussia, PA · Remote

Company Description 100% Remote | Support In-Office Patients Virtually Step confidently into the future of optometry. Our fully virtual model lets you provide high-quality, human-centered care to ...

cookboardman

Senior Systems Engineer

Wilmington, DE · Remote

$101K - $138K/yr

End-user support (Desk Side / Remote Support) * Microsoft 365 administration and security * Endpoint protection / patching / monitoring * Backup & disaster recovery * Network management (firewalls ...

cookboardman

Senior Systems Engineer

Wilmington, DE · Remote

$101K - $138K/yr

End-user support (Desk Side / Remote Support) * Microsoft 365 administration and security * Endpoint protection / patching / monitoring * Backup & disaster recovery * Network management (firewalls ...

YO AI Labs

AI Consulting Expert - Remote

Philadelphia, PA · Remote

$100 - $200/hr

Remote Job Overview We are seeking experienced AI Consulting Domain Experts to contribute their ... Collaborate remotely with project teams to support continuous AI improvement. Required Skills

New

Mondo

IT Help Desk Manager

Glenside, PA · Remote

$35 - $44/hr

... and remote support for desktops, laptops, mobile devices, printers, and peripheral hardware and software Minimum Requirements: 3-5 years of IT support experience, with 1-2 years in a lead or ...

Mondo

IT Help Desk Manager

Glenside, PA · Remote

$35 - $44/hr

Provide onsite and remote support for desktops, laptops, mobile devices, printers, and peripheral hardware and software Minimum Requirements: * 3-5 years of IT support experience, with 1-2 years in a ...

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All JobsSupport JobsRemote Support JobsRemote Support Jobs in Philadelphia, PA

Remote Support information

See Philadelphia, PA salary details

$14

$26

$45

How much do remote support jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for remote support in Philadelphia, PA is $26.28, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $28.61 per hour, depending on experience, location, and employer.

What is the easiest remote support job to get hired for?

Entry-level remote support roles, such as help desk technician or customer support agent, are generally the easiest to secure due to lower experience requirements. These positions often require basic technical knowledge, good communication skills, and familiarity with common support tools like ticketing systems, making them accessible for beginners.

What are the key skills and qualifications needed to thrive as a remote support specialist, and why are they important?

To thrive as a Remote Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and typically a background in IT or customer support. Familiarity with remote desktop tools, ticketing systems, and common operating systems is essential, and certifications like CompTIA A+ or Microsoft Certified support credentials are often preferred. Excellent communication, patience, and active listening set top performers apart in this role. These skills ensure efficient resolution of technical issues while maintaining a positive customer experience, which is critical for client satisfaction and organizational success.

What is the difference between Remote Support vs Help Desk Technician?

AspectRemote SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+ or Microsoft Certified
Work EnvironmentProvides technical assistance remotely via phone, chat, or remote access toolsProvides support primarily via phone or in-person, often within an office setting
Employer & Industry UsageUsed across IT, tech support, and customer service industriesCommon in IT, corporate, and customer service sectors

Remote Support and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and resolving technical issues. Remote Support emphasizes remote assistance using remote access tools, while Help Desk Technicians may work on-site or via phone. Both roles are vital in IT support, often overlapping in skills and certifications.

What are remote support jobs?

Remote support jobs include positions such as remote technical support specialist, information technology support specialist, systems support specialist, and remote help desk support analyst, to name just a few. Your specific responsibilities depend on the field in which you work, and many fields, including business, healthcare, customer service, and education, employ support specialists to answer calls about hardware and software issues. Your duties also depend on the type of support you provide. Your job may focus on server or database problems, or you may work to troubleshoot systems administration issues or answer general customer questions.

What are some common challenges faced by professionals in a remote support role, and how can they be addressed?

One common challenge in Remote Support roles is effectively diagnosing and resolving issues without physical access to devices, which requires strong communication skills and proficiency with remote troubleshooting tools. Professionals may also face difficulties managing multiple support tickets simultaneously, making time management and prioritization essential. Building rapport with users remotely can be more challenging than in-person interactions, so maintaining a patient and empathetic approach is crucial. Regular training on new software and staying updated on company protocols also help Remote Support professionals deliver effective assistance.

What is remote support?

Remote support refers to technical assistance provided to users over the internet or other networks, without the need for a technician to be physically present. It typically involves troubleshooting computer issues, software installation, or system maintenance by accessing the user's device remotely. This allows for faster issue resolution and convenience for both the support provider and the end user. Remote support is commonly used in IT helpdesks and customer service environments.
More about Remote Support jobs

What are the most commonly searched types of Support jobs in Philadelphia, PA?

The most popular types of Support jobs in Philadelphia, PA are:

What are popular job titles related to Remote Support jobs in Philadelphia, PA?

For Remote Support jobs in Philadelphia, PA, the most frequently searched job titles are:

What job categories do people searching Remote Support jobs in Philadelphia, PA look for?

The top searched job categories for Remote Support jobs in Philadelphia, PA are:

What cities near Philadelphia, PA are hiring for Remote Support jobs?

Cities near Philadelphia, PA with the most Remote Support job openings:

Remote Support jobs near you
Infographic showing various Remote Support job openings in Philadelphia, PA as of August 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% Remote job distribution, with an average salary of $54,672 per year, or $26.3 per hour.

Remote Optometrist

AES

King Of Prussia, PA • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

AES Corporation rating

7.4

Company rating: 7.4 out of 10

Based on 36 frontline employees who took The Breakroom Quiz

37th of 53 rated energy and utility

Job description

Company Description

100% Remote | Support In-Office Patients Virtually

Step confidently into the future of optometry. Our fully virtual model lets you provide high-quality, human-centered care to patients across the country — all from the comfort of your home. With advanced, real-time diagnostic technology and a dedicated on-site technician team, you’ll deliver meaningful care that blends innovation and empathy in every interaction.

At our practice you’re more than an optometrist — you’re a trusted partner in eye care. We’ve built an environment where compassion, innovation, and your well-being come first.

What you’ll find here:

  • Supportive, collaborative culture
  • Advanced technology for excellent patient care
  • Flexible schedules for better work-life balance
  • Leadership and growth opportunities
  • A genuine focus on you — your goals, your life, your success

Thrive personally and professionally with a team that values what matters most.

Rewarding compensation

  • Competitive salary with bonus potential (not tied to sales)
  • License reimbursement and malpractice insurance included
  • Continuing education hours provided annually through our all-expense-paid CE Symposium

A Smarter Way to Work

  • No on-call shifts. No late nights. Ever
  • Flexible schedules designed around your life and priorities
  • Generous paid time off, paid holidays, paid life insurance, and paid parental leave
  • Comprehensive medical, dental, vision, and retirement benefits with employer match

Freedom to Lead, Room to Grow

  • Practice with clinical autonomy, supported by a collaborative team
  • Step into leadership roles, or develop into them within our growing telehealth network
Job Description

You'll perform complete eye exams via high-definition video and real-time diagnostic feeds from our trained support team that allows you to focus on what you do best: providing excellent, personalized patient care.

Here's what you can expect:

  • You’re not just reviewing results — you’re conducting exams, engaging directly with patients, and leading with professionalism and warmth.
  • Deliver warm, high-quality care through expert exams and treatment
  • Educate and empower patients on eye health and prevention
  • Lead with compassion and build a positive, patient-first culture
Qualifications

Licensed (or eligible) to practice Optometry in the state where you’ll practice

Minimum 1 year clinical experience


Additional Information

For more information, please visit our website.

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