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Support Manager Jobs in Philadelphia, PA (NOW HIRING)

Medihill

Technical Support Manager

Bensalem, PA · On-site

The Technical Support Manager will lead a team responsible for the assembly, programming, setup, testing, and troubleshooting of medical alerts and health monitoring equipment. This role involves ...

Vangard, Inc.

Trade Support Manager

Malvern, PA · On-site

... reports support and/or execute. May own various written supervisory procedures to ensure compliance with regulars. 3. Manages complex elevated client issues and oversees resolution of errors.

Onbe

Client Support Manager

Conshohocken, PA

The Client Support Manager (CSM) is responsible for developing strategic relationships and managing the overall program health for a defined portfolio of clients. To be successful, the CSM will gain ...

Dlapiper

Legal Support Manager

Philadelphia, PA · Hybrid

Summary The Legal Support Manager, working in collaboration with and in support of the firm's strategic initiatives, works closely with the Office Administrator to supervise the various Legal Support ...

Onbe

Client Support Manager

Conshohocken, PA · On-site

The Client Support Manager (CSM) is responsible for developing strategic relationships and managing the overall program health for a defined portfolio of clients. To be successful, the CSM will gain ...

Leonardo SpA

Customer Support Manager

Philadelphia, PA · On-site

Customer Support Manager Department: Customer Support and Services Reports to: Senior Manager, Customer Support Direct Reports: None Location(s): AWPC Philadelphia 1. Summary of Position: (Brief ...

Leonardo SpA

Customer Support Manager

Philadelphia, PA · On-site

Customer Support Manager Department: Customer Support and Services Reports to: Senior Manager, Customer Support Direct Reports: None Location(s): AWPC Philadelphia 1. Summary of Position: (Brief ...

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Philadelphia, PA

Support Manager information

See Philadelphia, PA salary details

$21.6K

$65.3K

$116.3K

How much do support manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for support manager in Philadelphia, PA is $65,252.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,400.00 and $87,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.
What are the most commonly searched types of Support jobs in Philadelphia, PA? The most popular types of Support jobs in Philadelphia, PA are:
What cities near Philadelphia, PA are hiring for Support Manager jobs? Cities near Philadelphia, PA with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Philadelphia, PA as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 23% Part Time, 1% Temporary, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $65,252 per year, or $31.4 per hour.

Technical Support Manager

Medihill

Bensalem, PA • On-site

Full-time

Dental, PTO

Re-posted 29 days ago

Job description


The Technical Support Manager will lead a team responsible for the assembly, programming, setup, testing, and troubleshooting of medical alerts and health monitoring equipment. This role involves managing day-to-day operations, ensuring high-quality customer service, and continuously improving support processes. The Technical Support Manager will play a critical role in training team members, overseeing equipment installations, and providing technical support both on-site and over the phone.
Requirements
  • Manage, mentor, and develop a team of technical support specialists, ensuring they are equipped with the skills and knowledge to perform their duties effectively.
  • Oversee the entire customer support process, from initial order receipt to equipment installation and ongoing technical support, ensuring customer satisfaction and safety.
  • Identify areas for process improvement within the technical support team, implementing new procedures and technologies to enhance efficiency and service quality.
  • Develop and deliver training programs to ensure all team members are proficient in equipment assembly, programming, testing, and troubleshooting, as well as customer interaction.
  • Ensure all equipment is properly assembled, tested, and fully operational before deployment to customers, adhering to the highest safety and quality standards.
  • Manage complex or escalated customer interactions, providing expert-level support and ensuring issues are resolved promptly.
  • Track and analyze key performance metrics, such as response times, customer satisfaction, and equipment failure rates, to identify trends and areas for improvement.
  • Work closely with other departments, such as product development and logistics, to ensure seamless operations and effective customer support.
  • Prepare and present regular reports on team performance, customer feedback, and technical issues to senior management.
  • Ensure all team activities comply with relevant regulations and company policies, particularly in relation to customer safety and privacy.

    • Benefits
    • 1 week vacation
    • dental insurance
    • major holidays

    Apply