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Support Manager Jobs (NOW HIRING)

Alfa Laval

Order Support Manager

Greenwood, IN · On-site

The Order Support Manager leads a team of approximately 10-12 Order Entry Specialists responsible for the accurate, complete, and timely entry of customer purchase orders into company systems ...

Alfa Laval

Quote Support Manager

Greenwood, IN · On-site

The Quote Support Manager leads a team of approximately 10-12 Quote Specialists (Tier 1-3) responsible for delivering fast, accurate, and complete aftermarket quotes across parts and service. This ...

Ednetics

Sales Support Manager

Boise, ID

$79K - $98K/yr

Description SALES SUPPORT MANAGER Full Time (40 hours/week) / Exempt Location: Boise, ID, Portland, OR or Post Falls, ID WHO WE ARE MGT + Ednetics is a leading provider of technology and advisory ...

Polsinelli

User Support Manager

Kansas City, MO · On-site

$110K - $130K/yr

The User Support Manager will oversee the operations of the Desktop Support team, ensuring efficient and effective technical support services. The Manager will manage the team's performance, develop ...

Arch Howard

Direct Support Manager

Ellicott City, MD · On-site

$22.50/hr

Job Summary The Direct Support Manager (DSM) provides leadership and oversight to assigned residential or program sites and Direct Support Professionals (DSPs). This role serves as the primary ...

BestCo

User Support Manager

Mooresville, NC · On-site

The User Support Manager is responsible for leading and managing information technology (IT) Service Desk operations, ensuring exceptional technical support delivery to end users across the ...

365 Labs

SAAS Support Manager

Baton Rouge, LA

Support Desk Manager - 365Labs Location: Baton Rouge, LA (No-Remote) 365Labs is a leading SAAS company that specializes in providing innovative software solutions to public safety. We are committed ...

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Support Manager information

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$67.9K

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How much do support manager jobs pay per year?

As of May 30, 2026, the average yearly pay for support manager in the United States is $67,899.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $91,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a Support Manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What does a Support Manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

More about Support Manager jobs
What cities are hiring for Support Manager jobs? Cities with the most Support Manager job openings:
What are the most commonly searched types of Support jobs? The most popular types of Support jobs are:
Who are the top companies hiring for Support Manager jobs? The top employers for Support Manager jobs are:
What states have the most Support Manager jobs? States with the most job openings for Support Manager jobs include:
Support Manager jobs near you
Infographic showing various Support Manager job openings in the United States as of May 2026, with employment types broken down into 86% Full Time, 8% Part Time, 1% Temporary, and 5% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $67,899 per year, or $32.6 per hour.
Order Support Manager

Order Support Manager

Alfa Laval

Greenwood, IN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 12 days ago

Alfa Laval rating

9.4

Company rating: 9.4 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

4th of 415 rated machine equipment manufacturers

Job description

Every day, we get opportunities to make a positive impact - on our colleagues, partners, customers and society. Together, we're pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.
As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.
About the job...
The Order Support Manager leads a team of approximately 10-12 Order Entry Specialists responsible for the accurate, complete, and timely entry of customer purchase orders into company systems following quote approval. This role ensures that every order entering the fulfillment pipeline is validated against the approved quote free of data errors and handed off to the Customer Fulfillment team in a state of readiness. The Order Support Manager reports to the Sr. Order Support Manager and is a key operational partner to the Quote Support Manager and Workflow Optimization Manager in maintaining end-to-end process integrity from quote to order acknowledgment.
This is a hybrid position located in Greenwood, IN, Houston, TX, Richmond, VA or Warrington PA.
Responsibilities include:
  • Leads, coaches, and develops a team of approximately 10-12 Tier 1 Order Entry Specialists, ensuring team members are proficient in structured order entry workflows, validation checklists, and escalation protocols consistent with the tiered operating model.
  • Conducts regular 1:1s, team huddles, and performance reviews to maintain accountability, recognize contributions, and address performance gaps with clarity and care.
  • Partners with the Training & Knowledge Specialist to identify skill gaps and build targeted development plans for individual contributors across all tiers.
  • Manages day-to-day team scheduling, workload distribution, and capacity planning to ensure order entry service level agreements (SLAs) are consistently met across volume fluctuations.
  • Responsible for the recruitment, onboarding, and ramp-up of new Quote specialists, ensuring new hires reach full productivity within the defined transition timeline.
  • Oversee the daily order entry operation to ensure team delivers against SLAs: under 24 hours for standard parts orders and under 48 hours for complex or bundled orders.
  • Reviews and resolves escalated order entry issues including purchase order (PO) discrepancies, missing documentation, custom terms not reflected in the original quote, and system errors, making decisions within delegated authority or routing to the Senior Manager as required.
  • Monitors quote accuracy rate (target: 98% error-free) and takes corrective action when pricing, specification, or terms errors are identified, including root cause review and process adjustment.
  • Monitors the order entry accuracy rate (target: 98% error-free) and drives root cause review and corrective action when errors result in fulfillment delays, rework, or customer dissatisfaction.
  • Enforces data entry standards across all systems including OneService, MoveEx, and ERP platforms to maintain information integrity from order intake through to fulfillment handoff. •
  • Ensures team members apply the reject-and-return process consistently when incoming POs are incomplete or misaligned with approved quotes, preventing bad incorrect orders from entering the fulfillment pipeline.
  • Maintains a close working relationship with the Quote Support Manager to reduce upstream errors, align on quote completeness standards, and jointly review rework and rejection rate trends on a recurring basis.
  • Coordinates with AMDC for parts orders and Service Center Specialists for equipment orders to confirm fulfillment readiness and flag orders requiring expedited processing.
  • Partners with the Customer Fulfillment Manager to ensure clean, complete order handoffs that enable the Fulfillment team to communicate proactively and accurately with customers from day one of the order lifecycle.
  • Engages the Workflow Optimization Manager to escalate systemic order entry issues, process gaps, or recurring exception patterns that require structural resolution.
  • Tracks and reports on team KPIs including order entry accuracy rate, turnaround time, rejection rate, rework rate, system data integrity, and fulfillment readiness, presenting results in weekly operational reviews with the Senior Manager.
  • Identifies trends in order entry errors, escalation types, and volume patterns to inform capacity planning, tier development decisions, and process improvement priorities.
  • Partners with the Data & Reporting Analyst to ensure order data accuracy across systems (OneService, ERP, installed base records) supports downstream reporting and customer communication.
  • Maintains strong working knowledge of all order entry platforms - including OneService, MoveEx, Pulse, and ERP - to provide effective coaching, quality review, and escalation triage for the team.
  • Ensures all team SOPs, validation checklists, and escalation workflows are documented, current, and consistently followed, with updates logged and communicated promptly when processes change.
  • Supports the adoption of new tools and updated workflows during the CX Transformation rollout, serving as a stable communication point and hands-on resource for the team during periods of process change.

"We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioural traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games."
What you know:
  • Associates or Bachelor's degree in Business Administration, Operations Management, Supply Chain, or a related field preferred. Equivalent combination of education and relevant work experience will be considered.
  • 3+years of experience in order entry, order management, inside sales support, or supply chain coordination within an industrial equipment, manufacturing, or capital goods environment.
  • 2+ years of people leadership experience, including team supervision, performance management, and individual coaching.
  • Experience managing high-volume, accuracy-sensitive transaction processing teams is strongly preferred. Deep understanding of the purchase order validation and order entry process, including the downstream impact of data errors on fulfillment, customer communication, and revenue recognition.
  • Demonstrated ability to manage team performance through data - comfortable owning accuracy and throughput KPIs, identifying error patterns, and implementing corrective action.
  • Proficiency with ERP and order management platforms (experience with SAP, OneService, or similar enterprise systems preferred).
  • Detail-oriented and process-disciplined - able to build and enforce a quality-first culture without creating a punitive environment.
  • Strong communicator across functions - able to work constructively with peer managers (Quote Support, Customer Fulfillment, Workflow Optimization) to resolve shared operational challenges.
  • Comfortable leading a team through change - able to translate new processes and tool updates into clear, practical direction for frontline team members.

At Alfa Laval, we pride ourselves on creating an inclusive and dynamic workplace that values diverse perspectives and experiences. While we typically welcome applicants from all locations, currently, we are prioritizing candidates who reside in the US or have an established presence in the area.
What's in it for you?
Alfa Laval offers a competitive salary and full benefits package, including medical/dental/vision/life, 401(k) plan, and more. At Alfa Laval, we carefully consider a wide range of compensation factors to determine your total compensation package. We rely on market indicators to determine compensation and consider your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location. The base salary for this role is typically between $80,000.00 to $115,000.00.
Alfa Laval is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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