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Support Manager Jobs (NOW HIRING)

PHILLIPS PROGRAMS

Student Support Manager

Fairfax, VA · On-site

Student Support Manager Position Type: Full-Time, Days Location: Fairfax, VA What we do and offer our team: PHILLIPS PROGRAMS Schools are private special education day schools for children with ...

ReTeam

Analytics Support Manager

ReTeam is a company seeking an Analytics Support Manager. The role involves overseeing analytics support functions to ensure effective data management and reporting. Company : BeRemote LLC has ...

kgs

Program Support Manager

Washington, DC · On-site

The Program Support Manager (PSM) is responsible for excellent and compliant contract performance at the location assigned. This person will be responsible for the quality of deliverables and ...

Medihill

Technical Support Manager

Bensalem, PA · On-site

The Technical Support Manager will lead a team responsible for the assembly, programming, setup, testing, and troubleshooting of medical alerts and health monitoring equipment. This role involves ...

W3Global Inc.

Franchise Support Manager

San Juan, PR · On-site

$60K - $70K/yr

This is an exciting opportunity for a hands-on operations leader with experience in restaurant management, franchise support, food service operations, or retail culinary programs who thrives in a ...

A First Name Basis

Care Support Manager

Pine Bluff, AR · On-site

We are seeking a dedicated and compassionate Care Manager to join our team. The ideal candidate will play a crucial role in providing support and guidance to individuals facing various challenges ...

Chelseastroh

... for someone with extensive experience running a tech support department. This person will be point - on for US business daytime hours. A person will excel in this position if they: - Can manage ...

Harvard University

AV Support Manager

Boston, MA · On-site

Harvard Medical School IT is seeking an AV Support Manager to lead the operational delivery and continuous improvement of audiovisual support services across teaching, learning, conference, and event ...

Hopkins House

FAMILY SUPPORT MANAGER

Alexandria, VA · On-site

The Family Support Manager is responsible for leading the student intake processand building strong initial relationships with families enrolling in the Hopkins House Preschool Academy, providing ...

Comtech, LLC

Application Support Manager

Chicago, IL · On-site

Application Support Manager Location: Chicago, IL Duration: Full Time Responsible for the planning, management, execution, and the successful delivery of support services related to production ...

Captive-Resource

Captive Support Manager

Itasca, IL · On-site

$105K - $110K/yr

Description Lead a team of Captive Support professionals by driving operational excellence ... Communication & Collaboration: Builds strong partnerships across Program Management and ...

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How much do support manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for support manager in the United States is $67,899.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $91,000.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.
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What are the most commonly searched types of Support jobs?

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Support Manager jobs near you
Infographic showing various Support Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $67,899 per year, or $32.6 per hour.

Student Support Manager

Fairfax, VA • On-site

PHILLIPS PROGRAMS
201 - 500 employees
Learn more about PHILLIPS PROGRAMSexternal

Full-time

Posted 28 days ago

Job description

Position: Student Support Manager
Position Type: Full-Time, Days
Location: Fairfax, VA
What we do and offer our team:
PHILLIPS PROGRAMS Schools are private special education day schools for children with emotional and behavioral needs. PHILLIPS has a unique approach to special education. Our programs provide a place of relationship and belonging where students can be accepted; treated with compassion and respect. We offer competitive salaries, a comprehensive benefits package, opportunities for professional growth, and a warm and friendly environment that lives our values. In addition, our staff are eligible for the Federal Student Loan Forgiveness Program!
What the Student Support Manager does:
  • Develop and oversee individualized and group behavior support programs designed to improve student outcomes.
  • Consult with educational teams to identify behavioral concerns and develop function-based interventions and positive behavior support strategies.
  • Conduct behavioral assessments and utilize data to develop and revise Behavior Intervention Plans (BIPs).
  • Provide direct behavioral support to students, including crisis prevention, crisis intervention, social-emotional skill development, reinforcement strategies, and behavior coaching.
  • Participate in student meetings, including IEP meetings, review meetings, re-entry meetings, and other student support meetings.
  • Train, coach, and support teachers and support staff on research-based behavior management strategies and interventions.
  • Provide ongoing consultation, feedback, and monitoring to ensure behavior plans are implemented with fidelity.
  • Assist with interviewing, supervising, and evaluating behavior staff and Dedicated Aides.
  • Support behavioral programming through staff coaching, training, and quality improvement initiatives.
  • Monitor compliance with local, state, and federal regulations related to behavior interventions and emergency procedures.
  • Analyze behavioral data to strengthen programs and improve student outcomes.
  • Collaborate with families, LEA representatives, transportation providers, and community partners regarding student progress and behavioral needs.
  • Participate in student referral and intake processes, including file reviews, intake meetings, and placement recommendations.
  • Serve as a member of the school leadership team and support school-wide behavioral initiatives.

What the Student Support Manager brings to the team:
  • Advanced degree in Psychology, Education, Behavior Analysis, or a related field.
  • Minimum of three years of experience in behavior analysis, behavior intervention, crisis prevention/intervention, or a related field.
  • Strong understanding of functional behavior assessment, behavior intervention planning, and therapeutic school environments.
  • Demonstrated experience using data to guide decision-making and improve student outcomes.
  • Excellent communication, collaboration, and leadership skills.
  • BCBA credential preferred.
  • Experience supervising staff and supporting quality improvement initiatives preferred.
  • Experience working with students with emotional, behavioral, and developmental disabilities preferred.

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