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Support Manager Jobs (NOW HIRING)

Aaron's

Support Manager

Benbrook, TX · On-site

$22/hr

The FC Support Manager will utilize their strong communication skills to both relay internal damage findings, causes, and preventative measures with management and associates, and to work with ...

AssuranceAmerica

Support Manager

Atlanta, GA · On-site

As a Support Manager, you will deliver advanced technical support to associates, customers, and consultants while collaborating with various teams to resolve hardware and system issues.

YOUTHNET

Placement Support Manager

Olympia, WA · On-site

$22 - $27.49/hr

The Placement Support Manager is responsible for assuring the health, safety, and emotional well-being of all clients served by Youthnet's Caregiver Support Program. The Placement Support Manager ...

Insperity

Sales Support Manager

Detroit, MI · Remote

Description & Requirements Sales Support Manager B/T Western is a premier full-service manufacturer's representative organization serving the automotive OEM market. For more than 40 years, we have ...

A Hiring Company

Service Support Manager

Suffolk, VA

The Service Support Manager will ensure that staff provides high-value interactions to meet or exceed expectations in regards to performance, meeting defined metrics/benchmarks, and that standards ...

Advatix, Inc.

Sales Support Manager

Sterling, VA · On-site

$60K - $65K/yr

Sales Support Manager Location : Sterling, VA (Onsite) Employment Type : Full-Time | Permanent Pay Rate : Up to $65,000 per year About the Organization Our client is a global leader in food ...

Sralab

Business Support Manager

Chicago, IL

Summary The Business Support Manager will analyze, organize and direct office operations and procedures such as record keeping, preparation of payroll, information management, filing systems ...

Sralab

Business Support Manager

Burr Ridge, IL

Summary The Business Support Manager will analyze, organize and direct office operations and procedures such as record keeping, preparation of payroll, information management, filing systems ...

Koniag, Inc.

Program Support Manager

Washington, DC · On-site

$145K - $185K/yr

The Program Support Manager (PSM) is responsible for excellent and compliant contract performance at the location assigned. This person will be responsible for the quality of deliverables and ...

Power Monitors, Inc.

Technical Support Manager

VA · On-site

$70K - $90K/yr

Technical Support Manager Location: Mt. Crawford, VA Department: Technical Support Reports To: VP of Operations and Engineering Power Monitors, Inc. is seeking a Technical Support Manager to lead and ...

Medido Health

PR · On-site

The Opportunity The Software Support Manager plays a critical role in ensuring the stability, efficiency, and operational effectiveness of customer-facing support services and software support ...

365 Labs

SAAS Support Manager

Baton Rouge, LA · On-site

Support Desk Manager - 365Labs Location: Baton Rouge, LA (No-Remote) 365Labs is a leading SAAS company that specializes in providing innovative software solutions to public safety. We are committed ...

ARK Hospitality

Operations Support Manager

Dallas, TX · On-site

Description We are seeking a dynamic Operations Support Manager to lead hotel operations with a focus on team development, guest satisfaction, and financial performance. This is a high-impact ...

365 Labs

SAAS Support Manager

Baton Rouge, LA

Support Desk Manager - 365Labs Location: Baton Rouge, LA (No-Remote) 365Labs is a leading SAAS company that specializes in providing innovative software solutions to public safety. We are committed ...

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Support Manager information

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$22.5K

$67.9K

$121K

How much do support manager jobs pay per year?

As of Jul 31, 2026, the average yearly pay for support manager in the United States is $67,899.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $91,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a Support Manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

Is a CSA job stressful?

A Customer Service Associate (CSA) job can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. Managing difficult interactions and meeting performance metrics are common sources of pressure in this role.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What are high paying manager jobs?

High paying manager jobs include executive roles such as Chief Executive Officer, Chief Operating Officer, and Vice President, as well as specialized managerial positions in industries like finance, technology, and healthcare. These roles typically require extensive experience, leadership skills, and often advanced certifications or degrees, with salaries often exceeding six figures annually.

What does a Support Manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience, strong communication skills, and leadership abilities are often more important for this role than formal education alone.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.
More about Support Manager jobs
What cities are hiring for Support Manager jobs? Cities with the most Support Manager job openings:
What are the most commonly searched types of Support jobs? The most popular types of Support jobs are:
Who are the top companies hiring for Support Manager jobs? The top employers for Support Manager jobs are:
What states have the most Support Manager jobs? States with the most job openings for Support Manager jobs include:
Support Manager jobs near you
Infographic showing various Support Manager job openings in the United States as of July 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $67,899 per year, or $32.6 per hour.

Support Manager

Aaron's

Benbrook, TX • On-site

$22/hr

Full-time

Posted 7 days ago

Aaron's rating

6.1

Company rating: 6.1 out of 10

Based on 136 frontline employees who took The Breakroom Quiz

40th of 62 rated furniture retailers

Job description

We are Aaron's - an industry leader in the sales and lease-to-own retail industry, known for quality brand names and superior customer service. We provide our team members with the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job - it is a career with purpose.
Starting Wage for this role is $22.00 per hour
Summary
The FC Support Manger performs daily, weekly and monthly inventory cycle counts, troubleshoots and reconciles all inventory discrepancies, and maintains all associated paperwork and ILS system information pertaining to inventory and damages for the fulfillment center. The FC Support Manager will utilize their strong communication skills to both relay internal damage findings, causes, and preventative measures with management and associates, and to work with vendors, stores, and the FC Manager concerning damage claims.
Duties and Responsibilities
  • Passcode & Key Holder
  • Preform daily, weekly, monthly required inventory cycle counts
  • Troubleshoots and reconciles all inventory discrepancies within the FC and works with stores directly to reconcile discrepancies as needed.
  • Informs FC Manager of any discrepancies in Inventory counts that cannot be reconciled
  • Manages inventory data in the ILS system to match actual floor conditions
  • Knows and understands all inventory statuses, inventory screens and count reports in ILS.
  • Knows and understands how to use ILS and The Boss (Aaron's Network) to track inventory history. This includes, but is not limited to, ILS History viewer and The Boss' Disposal, Stick, and ILS viewers.
  • Work the ILS Pick Sequence Verification report weekly.
  • Maintains files for: cycle count reports completed with resolutions of discrepancies, over / short store discrepancies with resolutions.
  • Maintains a cycle count schedule
  • Communicates with management and associates concerning internal damage findings, causes, and preventative measures.
  • Trained in and maintains a good knowledge of the FC operation as a whole
  • Knowledge of and maintain compliance with Aarons Safety Rules - Training is provided.
  • Assists in Shipping or Receiving Depts. as requested by FC Manager
  • Utilizes RMA application on the Aaron's Network to process damage claims for stores and for the fulfillment center.
  • Apply vendor to store/FC credits/discounts.
  • Effectively communicates with vendors, stores, and General Manager concerning damage claims.
  • Maintains inventory accuracy in the damage area and properly labels all items with rtoid and disposition.
  • Maintains a damage discount flyer to expedite scratch and dent items to stores.
  • Maintains file for in-process damage claims and completed claims with proper paperwork in addition to a spreadsheet for 30-60 & 90 day vendor credit requests and monitors appropriately so that the warehouse does not incur any charges
  • Set up Woodhaven damage pickups

Required Education, Experience, and Certifications:
  • High School graduate or equivalent.
  • Associate degree or equivalent experience preferred in transportation, business or related area
  • Experience in the transportation industry with deep knowledge of operations and logistics.

Required Skills and Competencies:
  • Effective organizational, planning and prioritization skills.
  • Human relations skills (stress management, conflict resolution, empathy)
  • Retaining and repeating rote daily / weekly tasks
  • Critical thinking - applying safety, compliance, and policy to everyday situations
    • Ability to learn and apply knowledge to work environment
    • Learn and Use various computer applications (software)
    • Problem solving, adapting and responding to the unexpected
    • Effective verbal, written and interpersonal communication skills.
    • Leadership and supervisory skills (motivation, direction, accountability).
    • Must be flexible, willing to work any schedule, including weekends and holidays, in all types of weather.

Physical Requirements:
Hearing/Speaking: Effective communication with associates, supervisors/managers, and customers as required
Bending/Stooping:
  • Frequently (activity or condition exists from 1/3 to 2/3 of time)

Climbing:
  • Occasionally (activity or condition exists up to 1/3 of time)

Lifting:
  • Occasionally (activity or condition exists up to 1/3 of time)

Lifting Weight:
  • Ability to lift up to 15 lbs independently not to exceed 50 lbs without assistance

Pushing/Pulling:
  • Occasionally (activity or condition exists up to 1/3 of time)

Sitting:
  • Frequently (activity or condition exists from 1/3 to 2/3 of time)

Standing:
  • Frequently (activity or condition exists from 1/3 to 2/3 of time)

Walking:
  • Frequently (activity or condition exists from 1/3 to 2/3 of time)

Powered Industrial Truck Operation:
  • May be required (activity or condition exists up to 1/3 of time)

Working Conditions:
Office Environment - Exposure to climate-controlled environment and may encounter sounds/noises of moderate levels.
Retail/Warehouse Environment - Exposure to varying temperatures and may include working inside and outside in heat/cold. May encounter sounds/noises of varying levels.
The above statements are intended to describe the general nature and level of work performed by associates assigned to this classification. The statements are not intended to be an exhaustive list of all job duties performed by associates assigned to this classification.
About Aaron's
At Aaron's, we offer sales and lease-to-ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop at Aaron's for the same reason you should choose us for the next step in your career - our ability to positively influence people's lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.
Aaron's is an Equal Opportunity Employer.
Aaron's is committed to creating a diverse and inclusive work environment, celebrates our team members' differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact hrsupport@aarons.com.

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