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Support Manager Jobs in Texas (NOW HIRING)

The Client Support Manager is a strategic and operational leader responsible for overseeing the performance and daily management of the call center through a layered leadership model. By directing ...

Terelion is looking for a PRODUCT SUPPORT MANAGER Location: Carrollton, TX Terelion is a global company servicing the Mining business. We operate in over 120 countries providing premium drill bits ...

Description ARK Hospitality is seeking a dynamic Operations Support Manager to lead hotel operations with a focus on team development, guest satisfaction, and financial performance. This is a high ...

Description We are seeking a dynamic Operations Support Manager to lead hotel operations with a focus on team development, guest satisfaction, and financial performance. This is a high-impact ...

Business Support Manager The Business Support Manager is a key corporate role responsible for providing centralized operational, administrative, and process support to Modigent's family of operating ...

Posted today

ARK Hospitality is seeking a dynamic Operations Support Manager to lead hotel operations with a focus on team development, guest satisfaction, and financial performance. This is a high-impact ...

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Support Manager information

See Texas salary details

$21K

$63.3K

$112.7K

How much do support manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for support manager in Texas is $63,258.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,100.00 and $84,800.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Texas?

The most popular types of Support jobs in Texas are:

What are popular job titles related to Support Manager jobs in Texas?

For Support Manager jobs in Texas, the most frequently searched job titles are:

What cities in Texas are hiring for Support Manager jobs?

Cities in Texas with the most Support Manager job openings:

Infographic showing various Support Manager job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $63,258 per year, or $30.4 per hour.

$85K - $95K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago


MasTec rating

7.4

Company rating: 7.4 out of 10

Based on 155 frontline employees who took The Breakroom Quiz

34th of 80 rated construction


Job description

Overview

At MasTec Communications Group we build for the future. Yours and ours.

As an Operations Support Manager, you will develop new skills, work in a safety-minded environment, and join us in expanding technology for a better community. Join the MasTec family and help us provide the highest level of quality service to our customers and communities while maintaining our commitment to safety!


Responsibilities

As an Operations Support Manager, you are responsible for administrative and technical management for outside plant construction projects and the direction of underground construction, including directional drilling, aerial construction, and splicing through subordinate managers. You believe in doing the job right. Being the best. And you’re up for the challenge.

In addition, you will:

  • Oversee total construction effort to ensure projects are constructed by design, budget, and schedule
  • Interface with field managers, clients, subcontractors, and owners to assure customer satisfaction
  • Plan, coordinate, and/or supervise activities of all operations’ employees on assigned projects
  • Confer with project personnel to update project schedules every week
  • Keep direct contact with projects in progress by visiting project sites
  • Assist in disputes on all projects, negotiating as required to resolve construction problems
  • Oversee all bid projects, including P&L responsibility and management of fleet assets dedicated to bid projects
  • Work with the Office Manager to ensure compliance with all internal reporting deadlines
  • Prepare weekly revenue and cost reports
  • Prepare and submit invoicing every week
  • Work to resolve all accounts receivable invoices over 51 days
  • Ensure all company, client, and project policies, procedures, and standards are adhered to and interpret policies as required
  • Cultivate and continuously seek to enhance an in-depth understanding of corporate and industry practices, processes, standards, etc., and their impact on project activities
  • Assist with implementation/interpretation of safety programs
  • Liaise with estimating to ensure projects comply with cost, revenue, and schedule
  • Examine estimates of material, equipment, production costs, performance requirements, and delivery schedules to ensure completeness and accuracy
  • Prepare status reports and modify schedules or plans as required
  • Prepare project reports for management, client, or others, including dollar estimates to complete and variance analysis for significant items
  • Analyze projects for adherence to budget and percentage of profitability
  • Directly supervise 4 to 8 Construction Managers, Project Managers, and Construction Supervisors
  • Carry out supervisory responsibilities such as training employees, planning, assigning and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints or resolving problems according to company policies
  • Perform other duties as required and/or assigned

Qualifications

About You:

  • You have a track record of completing work with a high level of quality
  • You have a knack for figuring out hard problems and enjoy a hands-on approach to your work
  • Have a Bachelor’s Degree in Construction Science, Engineering, or related field or equivalent work experience
  • Have 5 years of management-level experience in outside plant construction
  • Able to read, analyze, and interpret engineering drawings, blueprints, technical procedures, or governmental regulations
  • Able to write reports and business correspondence
  • Able to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
  • Able to solve practical problems and deal with a variety of concrete variables in situations where only standardization exists
  • Able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
  • Possess strong written and verbal communication skills
  • Have strong organizational and business management skills
  • Have proficiency with Microsoft Office applications
  • This position is remote, but you must reside in Texas

Compensation of $85,000-$95,000 annually, depending on the experience.

Hard work pays off. See what you will get for your effort: 

Financial Security 

  • 401(k) with company match
  • Employee Stock Purchase Plan (ESPP)
  • Life insurance
  • Short-term and Long-term disability

Health and Wellness 

  • Medical, dental and vision insurance 
  • Dependent care and medical flexible spending accounts
  • Employee Assistance Program (EAP) 

Work/Life Balance 

  • Paid time off 
  • Paid holidays
  • Family and medical leave 
  • Paid sick time

We meet your commitment with competitive pay and benefits. If this sounds like you, let’s talk. Build your career with MasTec! 

MasTec, Inc. is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, religion, national origin, age, disability, genetic information, military status or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. It is also MasTec's policy to comply with all applicable state, federal and local laws respecting consideration of unemployment status in making hiring decisions. 

#MasTecJobs #MasTecCareers #BeSuccessfulWithUs #IAmMasTec #WeAreMasTec #MasTecFamily #MasTecCommunicationsGroup #MasTecCommunicationsCareers 

Qualifications:

About You:

  • You have a track record of completing work with a high level of quality
  • You have a knack for figuring out hard problems and enjoy a hands-on approach to your work
  • Have a Bachelor’s Degree in Construction Science, Engineering, or related field or equivalent work experience
  • Have 5 years of management-level experience in outside plant construction
  • Able to read, analyze, and interpret engineering drawings, blueprints, technical procedures, or governmental regulations
  • Able to write reports and business correspondence
  • Able to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
  • Able to solve practical problems and deal with a variety of concrete variables in situations where only standardization exists
  • Able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
  • Possess strong written and verbal communication skills
  • Have strong organizational and business management skills
  • Have proficiency with Microsoft Office applications
  • This position is remote, but you must reside in Texas

Compensation of $85,000-$95,000 annually, depending on the experience.

Hard work pays off. See what you will get for your effort: 

Financial Security 

  • 401(k) with company match
  • Employee Stock Purchase Plan (ESPP)
  • Life insurance
  • Short-term and Long-term disability

Health and Wellness 

  • Medical, dental and vision insurance 
  • Dependent care and medical flexible spending accounts
  • Employee Assistance Program (EAP) 

Work/Life Balance 

  • Paid time off 
  • Paid holidays
  • Family and medical leave 
  • Paid sick time

We meet your commitment with competitive pay and benefits. If this sounds like you, let’s talk. Build your career with MasTec! 

MasTec, Inc. is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, religion, national origin, age, disability, genetic information, military status or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. It is also MasTec's policy to comply with all applicable state, federal and local laws respecting consideration of unemployment status in making hiring decisions. 

#MasTecJobs #MasTecCareers #BeSuccessfulWithUs #IAmMasTec #WeAreMasTec #MasTecFamily #MasTecCommunicationsGroup #MasTecCommunicationsCareers 

Education:UNAVAILABLEEmployment Type: FULL_TIME

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