Support Coordinator Jobs in Texas (NOW HIRING)

The US Oncology Network is looking for a Surgery Support Coordinator to join our team at Texas Breast Specialists! This position will primarily support the Austin Midtown location. This is a full-time Monday-Friday 8:30am-5pm position with no weekends, call, or major holidays. 

This position will be either a level 1, 2 or 3 based on relevant candidate experience.

Notes from the hiring manager:At Texas Breast Specialists, you will have the opportunity to collaborate with an exceptional team of highly skilled breast surgeons and dedicated staff. Together, we deliver outstanding patient care to individuals facing both malignant and benign breast conditions. Be part of a team that makes a meaningful difference in patients’ lives while working in a supportive, dynamic environment that values compassion and excellence.

As a part of The US Oncology Network, Texas Oncology delivers high-quality, evidence-based care to patients close to home. Texas Oncology is the largest community oncology provider in the country and has approximately 530 providers in 280+ sites across Texas, our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today—at Texas Oncology, we use leading-edge technology and research to deliver high-quality, evidence-based cancer care to help our patients achieve “More breakthroughs. More victories.” ® in their fight against cancer. Today, Texas Oncology treats half of all Texans diagnosed with cancer on an annual basis.

The US Oncology Network is one of the nation’s largest networks of community-based oncology physicians dedicated to advancing cancer care in America. The US Oncology Network is supported by McKesson Corporation focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care.

What does the Surgery Support Coordinator do? (including but not limited to)

Under minimal supervision, dedicated to internal surgery scheduling from physician’s orders as directed by the physician. Close working relationship and good communication with physician a must. Reserve operating room date and time. Schedule anesthesia and surgical assistant and any outside surgical representatives and/or equipment necessary for procedure. Provide patient with pre-operative testing information ordered by physician. May be required to obtain any pre-operative testing results requested by physician and take appropriate actions as directed by Physician. Obtain necessary insurance authorization and pre-certification from insurance company with the proper Procedure (CPT) and Diagnosis codes (ICD-10). Communicate to the patient surgical information, all necessary prep the date/time/location of the appointment. May help orient, train and assign work of lower level employees. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

The essential duties and responsibilities:

• Plan, implement, coordinate, evaluate and promote the continuity of care consistent with established standards and practices.  
• Review with patient, their medications and health history; may impact surgical clearance from other care providers. 
• Coordinate, schedule, and authorize pre-operative clearance testing and any diagnostic imaging, (e.g., CT, MRI, US, X-Ray). 
• Scan any surgery documents into EMR as applicable (e.g. signed surgery orders, consents, cardiac clearance, authorizations). 
• Serve as a patient advocate and serves as a liaison between the patient, payor, office and facility to answer questions and escalate issues. 
• Ensure reports (e.g., Pathology, OR, other) are captured in chart. 
• Surgical pathology reports are in chart. 
• All patients have returned to the office as ordered (including stent removals/exchanges).  
• Obtain missing Pathology reports. 
• Schedule any needed appointments not already scheduled, either self or via Physician clinic scheduler as appropriate.
• Sequence, prioritize, follow up, and multi-task, multiple provider inputs.

The ideal candidate for the Surgery Support Coordinator position will have the following background and experience: 

Level 1

• High School diploma or equivalent required.
• Position requires 0-2 years of Surgical practice/office work experience including work in insurance authorization, insurance verification and/or scheduling with ability to explain patient responsibility in accordance with their benefits plan (as applicable). 
• Knowledge of medical and surgical terminology required.
• Must have excellent communication skills, written and verbal, with ability to multitask.
• Proficiency with computer systems and Microsoft Office (Outlook, Word, and Excel) required.

Level 2 (in addition to level 1 requirements)

• At least three years of experience in a clinical or procedural scheduling environment, including insurance authorization, verification, and/or scheduling, with ability to explain patient responsibility in accordance with their benefits plan.

Level Sr (in addition to level 1 and 2 requirements)

• High School diploma or equivalent required, Associates or Bachelors Degree preferred.
• Position requires at least five years of surgical practice/office work experience including work in insurance authorization, insurance verification and/or scheduling with ability to explain patient responsibility in accordance with their benefits plan (as applicable). 

Working Conditions: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  There is a possible exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology/hematology/or surgery center environment. 

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Requires full range of body motion including manual and finger dexterity, and eye-hand coordination.  Occasionally lifts and carries items weighing up to 40 lbs.  Requires corrected vision and hearing to normal range. 

The ideal candidate for the Surgery Support Coordinator position will have the following background and experience: 

Level 1

• High School diploma or equivalent required.
• Position requires 0-2 years of Surgical practice/office work experience including work in insurance authorization, insurance verification and/or scheduling with ability to explain patient responsibility in accordance with their benefits plan (as applicable). 
• Knowledge of medical and surgical terminology required.
• Must have excellent communication skills, written and verbal, with ability to multitask.
• Proficiency with computer systems and Microsoft Office (Outlook, Word, and Excel) required.

Level 2 (in addition to level 1 requirements)

• At least three years of experience in a clinical or procedural scheduling environment, including insurance authorization, verification, and/or scheduling, with ability to explain patient responsibility in accordance with their benefits plan.

Level Sr (in addition to level 1 and 2 requirements)

• High School diploma or equivalent required, Associates or Bachelors Degree preferred.
• Position requires at least five years of surgical practice/office work experience including work in insurance authorization, insurance verification and/or scheduling with ability to explain patient responsibility in accordance with their benefits plan (as applicable). 

Working Conditions: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  There is a possible exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology/hematology/or surgery center environment. 

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Requires full range of body motion including manual and finger dexterity, and eye-hand coordination.  Occasionally lifts and carries items weighing up to 40 lbs.  Requires corrected vision and hearing to normal range.