Support Coordinator Job Description Sample Template
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This free Support Coordinator job description sample template was created in part with the OpenAI API and thoroughly edited and fact-checked by our editorial team. It can help you attract an experienced Support Coordinator to your organization. We make the hiring process one step easier by giving you a template to simply post to our site. Make sure to add requirements, benefits, and perks specific to the role and your company.
Support Coordinator Job Summary
The Support Coordinator is responsible for managing and coordinating a team of support staff in order to ensure that customers receive the highest quality of service. This includes scheduling staff, monitoring customer feedback, and troubleshooting any customer issues. This role provides guidance and support to the team and ensures that customer service standards are consistently met.
Support Coordinator Duties and Responsibilities
- Schedule and manage a team of support staff, providing guidance and support as needed
- Monitor customer feedback and review customer service metrics
- Troubleshoot customer issues and provide appropriate solutions
- Ensure customer service standards are met and exceeded
- Develop and implement best practices for customer support
- Stay informed on industry trends and changes in customer service practices
Support Coordinator Requirements and Qualifications
- Bachelor’s degree in business, or equivalent experience
- 5+ years of customer service experience preferred
- Excellent communication, organizational, and problem-solving skills
- Able to manage and motivate a team
- Proficient in common customer service software and applications
- Knowledge of customer service best practices
- Able to work in a fast-paced environment
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