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Support Manager Jobs in Texas (NOW HIRING)

Fairstead ESC LLC

Portfolio Support Manager

Houston, TX · On-site

The Portfolio Support Manager provides high-level administrative, operational, and analytical support to Senior Regional Managers and their team of Regional Managers within a multi-state affordable ...

Fairstead ESC LLC

Portfolio Support Manager

Houston, TX · On-site

The Portfolio Support Manager provides high-level administrative, operational, and analytical support to Senior Regional Managers and their team of Regional Managers within a multi-state affordable ...

ABM

Administration Support Manager

Taylor, TX · On-site

The Onsite Administrative Manager is responsible for overseeing daily administrative operations, ensuring efficient support of site management, employees, and clients. This role supervises ...

Longbridge

Customer Support Manager

Dallas, TX · On-site

As Customer Support Manager, you will oversee daily support operations, develop high-performing team members, and build the scalable processes needed to support a rapidly expanding brokerage platform.

Rosendin

Field Support Manager

Abilene, TX · On-site

The Field Support Manager is responsible for providing oversight, coordination, and direction to the different field support groups and managing day-to-day operations and appearance of warehouse and ...

Fairstead ESC LLC

Portfolio Support Manager

Houston, TX · On-site

The Portfolio Support Manager provides high-level administrative, operational, and analytical support to Senior Regional Managers and their team of Regional Managers within a multi-state affordable ...

Celestica

Facilities Support Manager

Richardson, TX · On-site

Develops and implements appropriate policies and procedures in support of corporate guidelines including EH&S Programs, Chemical Management programs, Accident Investigation Processes, Emergency ...

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Showing results 21-40

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Support Manager information

See Texas salary details

$21K

$63.3K

$112.7K

How much do support manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for support manager in Texas is $63,258.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,100.00 and $84,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.
What are the most commonly searched types of Support jobs in Texas? The most popular types of Support jobs in Texas are:
What cities in Texas are hiring for Support Manager jobs? Cities in Texas with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Texas as of July 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, 1% Temporary, and 3% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $63,258 per year, or $30.4 per hour.

Program Support Manager

Global Robotics & Science Foundation

Greenville, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

Program Support Manager | In-Office | Greenville, Texas

Position Summary

The Program Support Manager is a relationship builder, growth driver, and trusted partner to event partners, educators, volunteers, schools, and community organizations. This role supports local events, expands team participation, removes barriers, and builds durable robotics ecosystems that connect students to skills, confidence, purpose, and opportunity.

Key Responsibilities

  • Event Partner Support: Serve as the primary field partner for event partners; support planning, readiness, volunteer coordination, logistics, communication, event quality, and post-event follow-up.
  • Team Growth & Community Expansion: Help schools, districts, youth organizations, and community partners start, sustain, and expand robotics teams, with special attention to underserved and high-opportunity communities.
  • Local Ecosystem Development: Connect coaches, volunteers, mentors, sponsors, civic leaders, and education partners into strong local networks that can support more teams and more events over time.
  • Partner Engagement & Relationship Management: Represent the foundation professionally in the field; build trust, listen to concerns, solve problems, communicate priorities, and strengthen partner confidence.
  • Data, Reporting & Growth Strategy: Track team growth, event coverage, partner sentiment, volunteer capacity, risks, and opportunities; use field insight to inform regional and global strategy.
  • Training, Communication & Resource Connection: Help partners access training, playbooks, deadlines, competition updates, technical resources, and the right foundation support at the right time.
  • Program Support Representative Leadership & Growth Accountability: Manage, coach, and support a team of Program Support Representatives around clear growth, retention, event-support, and partner-engagement metrics; ensure consistent follow-up, reporting, and execution across assigned territories.

Qualifications

  • Prior experience managing an on-site team.
  • Experience in education, robotics/STEM, youth development, nonprofit/community engagement, events, customer success, field operations, or partner management.
  • Strong relationship-building skills with educators, volunteers, event partners, school leaders, and community organizations.
  • Excellent communication, organization, follow-through, problem-solving, and independent field execution skills.
  • Ability to use data, feedback, and partner insight to guide growth, retention, event quality, and regional priorities.
  • Preferred: robotics competition, CTE, district/school partnership, volunteer coordination, CRM/event platform, or multilingual experience.

Travel Expectations

Travel within an assigned region or territory is expected, including local and regional competitions, event partner meetings, school and district visits, community launches, coach/volunteer trainings, regional planning sessions, and national or world championship events. Travel: 25% and will include some weekends, and working the VEX Robotics World Championship.

Success Measures

Team growth and retention; stronger event partner satisfaction; increased local event capacity; expanded student access; improved volunteer/coach engagement; effective management of Program Support Representatives against defined growth metrics; accurate field reporting; and stronger regional robotics ecosystems.

Compensation & Benefits

Compensation depends on experience. Benefits include Medical, Dental, Vision, Life/AD&D, Accident, Critical Illness, Disability, 401(k) with company match, paid time off and free daily lunch.