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Support Manager Jobs in Texas (NOW HIRING)

Associa

INK Operations Support Manager

Richardson, TX · On-site

The Ink Operations Support Manager leads the support functions required to keep Ink Operations running effectively. This role may include customer and branch support, onboarding, issue resolution ...

Central Health

Supervisor, User Support

Austin, TX

Overview The User Support Supervisor is responsible for providing leadership and coordination of the User Support Service Desk processes and functions, as well as managing the day-to-day operational ...

Chase

Credit Support Manager II

Fort Worth, TX · On-site

Credit Support Manager If you enjoy leading teams that protect clients and the firm by getting the details right, this is your opportunity to make a visible impact. You'll help ensure commercial ...

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Support Manager information

See Texas salary details

$21K

$63.3K

$112.7K

How much do support manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for support manager in Texas is $63,258.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,100.00 and $84,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.
What are the most commonly searched types of Support jobs in Texas? The most popular types of Support jobs in Texas are:
What cities in Texas are hiring for Support Manager jobs? Cities in Texas with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Texas as of July 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, 1% Temporary, and 3% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $63,258 per year, or $30.4 per hour.

Virtual Client Support Manager

Hopesglobalgetaways

Pearland, TX • Remote

Full-time

Re-posted 25 days ago

Job description

Position Overview

We are looking for a dependable and client-focused Virtual Client Support Manager to assist travelers with organizing and coordinating their travel plans. In this fully remote role, you will support clients by researching destinations, arranging reservations, and ensuring that all booking details are accurate and well documented.

This opportunity is ideal for individuals who enjoy providing excellent service, have strong organizational skills, and can effectively manage responsibilities while working independently in a remote environment. You will play a key role in guiding clients through the travel planning process and helping ensure a smooth experience from start to finish.

Responsibilities

  • Design and organize customized travel itineraries based on each clients preferences and budget

  • Research and evaluate travel options including flights, hotels, cruises, and local experiences

  • Compare available options and confirm reservations using approved booking platforms

  • Provide reliable travel information and thoughtful recommendations

  • Communicate professionally with clients via phone, email, and online messaging platforms

  • Assist with itinerary modifications, booking updates, and service-related inquiries

  • Maintain organized client profiles and travel documentation

  • Participate in training sessions, team meetings, and professional development programs

What We Offer

  • Fully remote work opportunity

  • Flexible scheduling options

  • Ongoing training and learning resources

  • Access to incentive programs and travel-related perks

  • Supportive and collaborative remote team culture

Required Qualifications

  • Strong written and verbal communication skills

  • Excellent attention to detail and organizational abilities

  • Basic computer proficiency and comfort using online systems

  • Ability to work independently and manage tasks effectively

  • Professional English communication skills

Apply