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Support Manager Jobs in Texas (NOW HIRING)

Associa

INK Operations Support Manager

Richardson, TX · On-site

The Ink Operations Support Manager leads the support functions required to keep Ink Operations running effectively. This role may include customer and branch support, onboarding, issue resolution ...

Central Health

Supervisor, User Support

Austin, TX · On-site

Overview The User Support Supervisor is responsible for providing leadership and coordination of the User Support Service Desk processes and functions, as well as managing the day-to-day operational ...

Central Health

Supervisor, User Support

Austin, TX · On-site

The User Support Supervisor is responsible for providing leadership and coordination of the User Support Service Desk processes and functions, as well as managing the day-to-day operational ...

Central Health

Supervisor, User Support

Austin, TX · On-site

Overview The User Support Supervisor is responsible for providing leadership and coordination of the User Support Service Desk processes and functions, as well as managing the day-to-day operational ...

Central Health

Supervisor, User Support

Austin, TX · On-site

Overview The User Support Supervisor is responsible for providing leadership and coordination of the User Support Service Desk processes and functions, as well as managing the day-to-day operational ...

Chase

Credit Support Manager II

Fort Worth, TX · On-site

Credit Support Manager If you enjoy leading teams that protect clients and the firm by getting the details right, this is your opportunity to make a visible impact. You'll help ensure commercial ...

Chase

Credit Support Manager II

Plano, TX · On-site

Credit Support Manager If you enjoy leading teams that protect clients and the firm by getting the details right, this is your opportunity to make a visible impact. You'll help ensure commercial ...

Republic Services

Area Finance Support Manager

Houston, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Finance Support Manager will partner with business stakeholders to analyze financial performance, identify trends, develop insights, and drive strategic decision-making. PRINCIPLE ...

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Texas

Support Manager information

See Texas salary details

$21K

$63.3K

$112.7K

How much do support manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for support manager in Texas is $63,258.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,100.00 and $84,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.
What are the most commonly searched types of Support jobs in Texas? The most popular types of Support jobs in Texas are:
What cities in Texas are hiring for Support Manager jobs? Cities in Texas with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $63,258 per year, or $30.4 per hour.

Customer Support Manager

Alphabe Insight Inc

San Antonio, TX • On-site

$55K - $59K/yr

Full-time

Re-posted 3 days ago

Job description

Company Description
About Us
Lumina Agency Inc is a forward-thinking communications and branding firm dedicated to elevating the presence and voice of organizations across diverse industries. We blend strategic insight with creative precision to craft messaging that inspires, informs, and connects. Our team values innovation, clarity, and professionalism-delivering impactful communication solutions that drive meaningful results.
Job Description
Job Description
We are looking for a highly organized and customer-focused Customer Support Manager to lead and oversee our support team. This role is ideal for someone who excels at problem-solving, team leadership, and creating efficient systems that enhance client satisfaction. You will play a key role in developing support strategies, improving workflows, and ensuring that our service standards align with our company values.
Responsibilities
  • Lead and mentor the customer support team to deliver exceptional service
  • Develop and implement support processes that improve productivity and client satisfaction
  • Monitor performance metrics and identify opportunities for continuous improvement
  • Handle escalated inquiries and provide clear, effective solutions
  • Collaborate with internal teams to optimize communication and service delivery
  • Ensure support operations align with company standards, goals, and best practices
  • Maintain a professional, supportive, and solutions-oriented environment

Qualifications
Qualifications
  • Strong leadership, communication, and organizational skills
  • Ability to manage multiple priorities with a calm and strategic mindset
  • Excellent problem-solving abilities and attention to detail
  • Strong understanding of customer service principles and client relations
  • Ability to analyze data and make informed operational decisions
  • Proactive, reliable, and committed to delivering exceptional service

Additional Information
Benefits
  • Competitive salary of $55,000 - $59,000 per year
  • Growth opportunities within a rapidly expanding organization
  • Supportive and collaborative work environment
  • Professional development and skill-building opportunities
  • Full-time job position with long-term stability

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