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Support Manager Jobs in Austin, TX (NOW HIRING)

Hhs

Sales Support Manager

Dripping Springs, TX · On-site

Responsibilities Sales Support Manager The Sales Support Manager for our Healthcare Division is responsible for managing all phases of the division's proposal process, overseeing all proposal ...

Central Health

Supervisor, User Support

Austin, TX · On-site

Overview The User Support Supervisor is responsible for providing leadership and coordination of the User Support Service Desk processes and functions, as well as managing the day-to-day operational ...

Visa

Sr. Manager, Work Station Support

Austin, TX · Hybrid

We are seeking a dynamic, transformational leader to join our team as the Sr. Manager of Onsite Technology Support. The ideal candidate will possess a blend of customer focus, operational and ...

Script Care Ltd

Customer Support Representative

Austin, TX · On-site

$15.75 - $21.50/hr

Key Responsibilities Work with Customer Support Manager to set goals and objectives Handle inbound calls regarding plan inquiries and documentation regarding pharmacy issues from members, clients ...

SquareDomain

Support Team (Helpdesk) Lead

Austin, TX · On-site

The Support Team Lead is responsible for supporting and empowering a team of Support Technicians to ... You will be empowered to leverage platform and dashboards to manage ticket assignment and ...

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Austin, TX

Support Manager information

See Austin, TX salary details

$22.3K

$67.3K

$119.9K

How much do support manager jobs pay per year?

As of Jul 28, 2026, the average yearly pay for support manager in Austin, TX is $67,302.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,600.00 and $90,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a Support Manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

Is a CSA job stressful?

A Customer Service Associate (CSA) job can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. Managing difficult interactions and meeting performance metrics are common sources of pressure in this role.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What are high paying manager jobs?

High paying manager jobs include executive roles such as Chief Executive Officer, Chief Operating Officer, and Vice President, as well as specialized managerial positions in industries like finance, technology, and healthcare. These roles typically require extensive experience, leadership skills, and often advanced certifications or degrees, with salaries often exceeding six figures annually.

What does a Support Manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience, strong communication skills, and leadership abilities are often more important for this role than formal education alone.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.
What are the most commonly searched types of Support jobs in Austin, TX? The most popular types of Support jobs in Austin, TX are:
What cities near Austin, TX are hiring for Support Manager jobs? Cities near Austin, TX with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Austin, TX as of July 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $67,302 per year, or $32.4 per hour.
Sales Support Manager

Sales Support Manager

Hhs

Dripping Springs, TX • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 20 hours ago

Job description

Location:

HHS Home Office

Pay Rate:

Salary - Salary Plan, 60,000.00 USD Annual

Work Shift:

Job Description

Responsibilities

Sales Support Manager

The Sales Support Manager for our Healthcare Division is responsible for managing all phases of the division's proposal process, overseeing all proposal activities to develop RFP-compliant, competitive proposals and presentations. This role serves as a proposal coordinator, organizing and managing content from subject matter experts to produce cohesive, RFP-compliant proposals and presentations. The position also supports sales leaders by creating and maintaining collateral-including but not limited to one-pagers, presentations, and customer-facing costings-to drive new business and retain existing customers. The role requires a professional who excels under pressure, managing multiple priorities and tight deadlines while maintaining exceptional quality, attention to detail, and alignment with organizational strategy.

Experience and Requirements:

  • Bachelor's degree in English, Journalism, Marketing, Communications, or a related field preferred.

  • Experience leading cross-functional teams to meet tight deadlines and deliver high-quality, competitive collateral.

  • Demonstrated experience working within a healthcare setting, with a strong understanding of diverse healthcare facility operations (e.g., hospital, outpatient, long-term care, and specialty care environments).

  • Strong strategic thinking with the ability to organize, assemble, and manage content effectively.

  • Skilled at translating complex or technical concepts into clear, client-ready narratives.

  • Ability to coordinate SMEs, marketing, and design teams to produce cohesive, compliant, and visually compelling proposals and presentations.

  • Experience developing and managing proposal schedules, content outlines, management reviews, and deadlines.

  • Strong organizational, leadership, and project management skills.

  • Exceptional ability to manage multiple concurrent projects under pressure.

  • Excellent written communication, grammar, composition, proofreading, and editing skills.

  • Detail-oriented with a proactive approach to problem-solving and continuous improvement.

  • Proficiency with Microsoft Office Suite, Google Suite, and other workplace software.

  • Ability to work independently while collaborating effectively as part of a team.

  • Experience creating or coordinating sales collateral, such as one-pagers, presentations, and customer-facing costings, to support new business development and client retention.

What We Offer

  • Paid time off (vacation and sick)

  • Medical, dental, and vision insurance

  • 401(k) with employer match

  • Employee assistance program (EAP)

  • Career development and ongoing training

Important to Know

  • Veterans and candidates with military experience are encouraged to apply.

  • HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion.

  • Must be available to work in office Tuesday through Thursday each week, with additional in-office presence required during the onboarding period, and in support of critical submission deadlines.

Who is HHS

HHS is a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven customer service. Founded in 1975 as Hospital Housekeeping Systems, today HHS provides services including housekeeping, food, and facility management to nearly 1,000 customers across six industries. We are growing rapidly and seeking motivated leaders to join us for the next stage of our journey. We support and encourage growth from within.

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