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Support Manager Jobs in Austin, TX (NOW HIRING)

ARK Hospitality

Operations Support Manager

Austin, TX · On-site

Description We are seeking a dynamic Operations Support Manager to lead hotel operations with a focus on team development, guest satisfaction, and financial performance. This is a high-impact ...

ARK Hospitality

Operations Support Manager

Austin, TX · On-site

$65K/yr

We are seeking a dynamic Operations Support Manager to lead hotel operations with a focus on team development, guest satisfaction, and financial performance. This is a high-impact leadership role ...

Central Health

Supervisor, User Support

Austin, TX · On-site

Overview The User Support Supervisor is responsible for providing leadership and coordination of the User Support Service Desk processes and functions, as well as managing the day-to-day operational ...

Central Health

Supervisor, User Support

Austin, TX · On-site

Overview The User Support Supervisor is responsible for providing leadership and coordination of the User Support Service Desk processes and functions, as well as managing the day-to-day operational ...

Central Health

Supervisor, User Support

Austin, TX

The User Support Supervisor is responsible for providing leadership and coordination of the User Support Service Desk processes and functions, as well as managing the day-to-day operational ...

Central Health

Supervisor, User Support

Austin, TX · On-site

Overview The User Support Supervisor is responsible for providing leadership and coordination of the User Support Service Desk processes and functions, as well as managing the day-to-day operational ...

Visa

Sr. Manager, Work Station Support

Austin, TX · On-site

We are seeking a dynamic, transformational leader to join our team as the Sr. Manager of Onsite Technology Support. The ideal candidate will possess a blend of customer focus, operational and ...

Visa

Sr. Manager, Work Station Support

Austin, TX · Hybrid

We are seeking a dynamic, transformational leader to join our team as the Sr. Manager of Onsite Technology Support. The ideal candidate will possess a blend of customer focus, operational and ...

Miro Group

Manager, Customer Support AMER

Austin, TX · On-site

$120 - $160/hr

About the Role As Manager, Customer Support AMER, you'll lead the regional team of Customer Support Representatives (Tier 2) and Technical Support Engineers (Tier 3) based primarily in Austin, and ...

Miro

Manager, Customer Support AMER

Austin, TX · On-site +1

About the Role As Manager, Customer Support AMER, you'll lead the regional team of Customer Support Representatives (Tier 2) and Technical Support Engineers (Tier 3) based primarily in Austin, and ...

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Support Manager information

See Austin, TX salary details

$22.3K

$67.3K

$119.9K

How much do support manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for support manager in Austin, TX is $67,302.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,600.00 and $90,200.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Austin, TX?

The most popular types of Support jobs in Austin, TX are:

What are popular job titles related to Support Manager jobs in Austin, TX?

For Support Manager jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Support Manager jobs in Austin, TX look for?

The top searched job categories for Support Manager jobs in Austin, TX are:

What cities near Austin, TX are hiring for Support Manager jobs?

Cities near Austin, TX with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Austin, TX as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $67,286 per year, or $32.3 per hour.

Operations Support Manager

ARK Hospitality

Austin, TX • On-site

Full-time

Posted 7 days ago

Job description

Description
We are seeking a dynamic Operations Support Manager to lead hotel operations with a focus on team development, guest satisfaction, and financial performance. This is a high-impact leadership role designed for a hands-on operator who thrives in a fast-paced, people-first environment. The position requires living on-site during assignments and frequent travel to support various hotel locations within our portfolio.
The ideal candidate will be a proactive problem-solver, an effective communicator, and a strong team builder who aligns with the company's values and commitment to excellence. This position requires 24-hour availability, living on property during the assignment, and frequent travel.
Responsibilities
• Lead day-to-day hotel operations across all departments, including Front Desk, Housekeeping, Maintenance, Laundry, and Breakfast.
• Facilitate regular staff meetings, trainings, and department check-ins to build team alignment and operational consistency.
• Handle essential administrative tasks such as payroll, deposits, and operational compliance tracking.
• Oversee facilities upkeep, event planning, and ensure compliance with all safety and regulatory requirements.
• Ensure guest satisfaction by addressing complaints, resolving issues, and maintaining a visible presence during key operational times.
Qualifications
• Ability to lead through change and support teams during operational transitions.
• Committed to maintaining a safe, respectful, and inclusive work environment that supports diversity and minimizes staff turnover.
• Proven ability to manage and develop teams, delegate effectively, and foster a culture of accountability and continuous improvement.
• Business-savvy with a strong understanding of budget management, cost control, and strategic alignment in a fast-changing environment.
• Technically proficient and committed to ongoing professional development and knowledge sharing.

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