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Support Manager Jobs in Austin, TX (NOW HIRING)

SquareDomain

Support Team (Helpdesk) Lead

Austin, TX · On-site

The Support Team Lead is responsible for supporting and empowering a team of Support Technicians to ... You will be empowered to leverage platform and dashboards to manage ticket assignment and ...

Base Power Company

Support Operations

Austin, TX · On-site

Understand support performance end to end--track it closely, catch problems early, and act fast when something's at risk. * Forecast what the team will need to handle what's coming, and make sure ...

Base Power Company

Support Operations

Austin, TX · On-site

Understand support performance end to end-track it closely, catch problems early, and act fast when something's at risk. * Forecast what the team will need to handle what's coming, and make sure ...

Base Power Company

Support Operations

Austin, TX · On-site

Understand support performance end to end-track it closely, catch problems early, and act fast when something's at risk. * Forecast what the team will need to handle what's coming, and make sure ...

BasePower

Support Operations

Austin, TX · On-site

Understand support performance end to end-track it closely, catch problems early, and act fast when something's at risk. * Forecast what the team will need to handle what's coming, and make sure ...

Sensi.AI

Head of Customer Support Operations

Austin, TX · On-site

$180 - $240/hr

## Head of Customer Support OperationsAustin TX · Full-time · Management#### About The Position**Why Join Sensi.AI**Sensi.AI is transforming the world of home care through agentic AI, and we're just ...

American Innovations LTD

Technical Support, Tier 1

Austin, TX · On-site +1

$37K - $46K/yr

Flag recurring ticket trends to Tier 2, your Team Lead, or the Technical Support Manager * Identify gaps in support documentation and contribute new or improved knowledge base articles * Collaborate ...

American Innovations

Technical Support, Tier 1

Austin, TX · On-site

$37K - $46K/yr

Flag recurring ticket trends to Tier 2, your Team Lead, or the Technical Support Manager * Identify gaps in support documentation and contribute new or improved knowledge base articles * Collaborate ...

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Showing results 21-40

All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Austin, TX

Support Manager information

See Austin, TX salary details

$22.7K

$68.4K

$121.9K

How much do support manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for support manager in Austin, TX is $68,418.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,300.00 and $91,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are the most commonly searched types of Support jobs in Austin, TX?

The most popular types of Support jobs in Austin, TX are:

What cities near Austin, TX are hiring for Support Manager jobs?

Cities near Austin, TX with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Austin, TX as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $68,418 per year, or $32.9 per hour.

Triage and Support Supervisor (Night Shift)

Lightedge

Austin, TX • On-site

Other

Re-posted 4 days ago

Job description

The primary responsibility of the Triage and Support Supervisor is to assist in leading the support teams to ensure that every customer interaction is upholding Lightedges's customer-centric culture. You will also drive performance improvement through data analysis, process design and implementation, and customer service training.Success in this position will result in inspiring and empowering the team, while further propelling the satisfaction of our customers.
This individual must be flexible with working nights and weekends as needed and respond to major incidents within SLA timeframes. The initial training will be during dayshift hours and the permanent shift will be a nightshift (8p-5a Tuesday, Wednesday, Thursday, Friday, and Saturday nights)
This position reports to the Manager of Support and Triage.
Responsibilities
  • Partner with the Manager of Triage and Support to help develop and coach the teams to deliver exceptional customer experiences
  • Ensure that escalations occur appropriately and consistently
  • Stay abreast of current cloud provider technologies
  • Ensure completion of overnight maintenance and scheduled tasks
  • Support the teams by assisting in training, team meetings, and on-call responsibilities
  • Respond to all major incidents as the Communication Manager while on shift to create and send incident notices and updates to internal and external customers
  • Ensure departmental policies, procedures, and documentation accurately reflect current practices. Develop changes and/or modifications when appropriate
  • Audit and maintain integrity of operations-centric data in all tools and systems, including proper closure of tickets/tasks with updates
  • Assist with the development of workflows and procedures for team based on industry standard ITSM framework
  • Maintain shift coverage schedule for employees, including coordinating coverage for time off requests and approving timesheets
  • Conduct performance reviews for team members
  • Lead by doing, and actively work customer cases while maintaining technical knowledge needed to function as a member of the team

Education and Experience
  • 2 years of technical and customer technical support supervisor experience, preferably with Data Center technologies or in a NOC environment
  • 2 years' experience managing a technical team
  • Basic knowledge of, or 2 years' experience supporting and administering any of the following:
  • ServiceNow (Incident, Event, Case, Interactions, Publications, Configuration Management, etc)
  • Windows, Linux, and/or IBMi server Operating Systems
  • Virtualization technologies (VMware, Nutanix, or Hyper-V)
  • Server Hardware (Dell or HP)
  • AWS/Azure
  • Backup (Veeam, Commvault, and Carbonite/eVault)
  • WAN/LAN/SDWAN Networks
  • Firewalls (Cisco ASA, Fortigate, Sonicwall, Palo Alto)
  • Monitoring (Zabbix, ScienceLogic, Nagios, etc)
  • File and SAN Storage hardware (Pure, NetApp, IBM)
  • Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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