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Support Manager Jobs in Austin, TX (NOW HIRING)

ABC Consulting

IT Support Lead

Austin, TX · On-site

Incident Management: Monitor and manage support tickets, ensuring timely resolution. * Technical Expertise: Provide expert guidance to the team and users, staying updated with IT trends. * Process ...

Revel Staffing

IT Support Supervisor

Austin, TX · Remote

$80K - $115K/hr

Monitor team performance, manage schedules and assignments, and prioritize workloads * Promote a ... Ensure support activities align with healthcare regulations, privacy standards, and organizational ...

Carmax

Production Manager

Austin, TX

Position Overview As a Service Operations Support Manager in Training, you will play a critical role in supporting operational excellence and associate development within CarMax's Service Operations ...

Loop

Engineering Manager, Support & Stability

Austin, TX · On-site +1

$150K - $190K/yr

About the Role Loop is looking for an Engineering Manager to lead our newly formed Support & Stability team. This team is the steward of the most critical, highest-risk domains in our application ...

Loop

Engineering Manager, Support & Stability

Austin, TX · Remote

$150K - $190K/yr

About the Role Loop is looking for an Engineering Manager to lead our newly formed Support & Stability team. This team is the steward of the most critical, highest-risk domains in our application ...

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Showing results 41-60

All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Austin, TX

Support Manager information

See Austin, TX salary details

$22.7K

$68.4K

$121.9K

How much do support manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for support manager in Austin, TX is $68,418.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,300.00 and $91,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are the most commonly searched types of Support jobs in Austin, TX?

The most popular types of Support jobs in Austin, TX are:

What cities near Austin, TX are hiring for Support Manager jobs?

Cities near Austin, TX with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Austin, TX as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $68,418 per year, or $32.9 per hour.

IT Support Lead

ABC Consulting

Austin, TX • On-site

Full-time

Re-posted 27 days ago

Job description

Position Overview:We are seeking an IT Support Lead to oversee our support operations, lead the IT support team, and ensure efficient issue resolution while delivering exceptional service.

Key Responsibilities:

  • Team Leadership: Mentor and guide IT support technicians, ensuring their growth and optimal performance.
  • Issue Resolution: Address complex technical problems, serving as an escalation point for resolutions.
  • Customer Service: Maintain high customer satisfaction through timely and courteous support.
  • Incident Management: Monitor and manage support tickets, ensuring timely resolution.
  • Technical Expertise: Provide expert guidance to the team and users, staying updated with IT trends.
  • Process Improvement: Enhance support processes to boost efficiency and quality.
  • Collaboration: Work with cross-functional teams to ensure seamless operations.
  • Vendor Management: Coordinate with vendors for timely procurement of resources.
  • Training: Develop training programs for the team's skills advancement.

Qualifications:

  • Bachelor's degree in IT or related field (or equivalent experience).
  • X years in IT support with complex issue resolution experience.
  • Prior leadership or supervisory experience.
  • Proficiency in diverse operating systems and applications.
  • Strong communication and problem-solving skills.
  • Relevant certifications (e.g., CompTIA A+, ITIL) are a plus.
  • Adaptability in a fast-paced tech environment.

Benefits:

  • Competitive compensation and benefits.
  • Lead and shape a growing IT support team.
  • Exposure to cutting-edge technologies.
  • Professional development opportunities.
  • Inclusive and collaborative work culture.
  • Employee wellness programs.

If you're a motivated IT professional with leadership skills, join us in delivering top-tier IT support and driving our organization's success.


  • Apply