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Support Manager Jobs in Richardson, TX (NOW HIRING)

Polsinelli

User Support Manager

Dallas, TX · On-site

$110K - $130K/yr

User Support Manager At Polsinelli, What a Law Firm Should Be is not just our tagline, it is what we live every day. We strive to create an environment where our team members are encouraged to bring ...

Polsinelli

User Support Manager

Dallas, TX · On-site

They are seeking a User Support Manager to oversee the Desktop Support team, ensuring efficient technical support services and managing team performance to enhance customer satisfaction.

Sodexo

Operations Support Manager

Dallas, TX · Remote

Role Overview We are seeking a detail-oriented Operations Support Manager to support our growing operations. This role is responsible for formulating and defining systems scope and objectives based ...

FleetPride, Inc.

Sales Support Manager

Dallas, TX · On-site

The Sales Support Manager is an integral part of the sales team that supports a variety of customer segmentations. This supporting role will help create and plan customer meetings, business reviews ...

Onbe

Client Support Manager

Plano, TX

The Client Support Manager (CSM) is responsible for developing strategic relationships and managing the overall program health for a defined portfolio of clients. To be successful, the CSM will gain ...

RSM

Workplace Experience Support Manager

Dallas, TX

The workplace experience support manager demonstrates experience in a matrix organization and is responsible for managing an ESS operations and facilities team for the location(s) assigned. This ...

Onbe

Client Support Manager

Plano, TX · On-site

The Client Support Manager (CSM) is responsible for developing strategic relationships and managing the overall program health for a defined portfolio of clients. To be successful, the CSM will gain ...

CFGI

South Regional Support Manager

Dallas, TX

$75K - $80K/yr

The South Regional Support Manager will work as part of a team supporting CFGI's national offices in Dallas, Houston, Austin, Atlanta, and Miami. This person will sit in the Dallas office and be the ...

CFGI

South Regional Support Manager

Dallas, TX · On-site

$75K - $80K/yr

The South Regional Support Manager will work as part of a team supporting CFGI's national offices in Dallas, Houston, Austin, Atlanta, and Miami. This person will sit in the Dallas office and be the ...

CFGI

South Regional Support Manager

Dallas, TX · On-site

$75K - $80K/yr

The South Regional Support Manager will work as part of a team supporting CFGI's national offices in Dallas, Houston, Austin, Atlanta, and Miami. This person will sit in the Dallas office and be the ...

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All JobsSupport Manager JobsSupport Manager Jobs in Richardson, TX

Support Manager information

See Richardson, TX salary details

$20.4K

$61.7K

$109.9K

How much do support manager jobs pay per year?

As of May 28, 2026, the average yearly pay for support manager in Richardson, TX is $61,661.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,100.00 and $82,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a Support Manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What does a Support Manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What are the most commonly searched types of Support jobs in Richardson, TX? The most popular types of Support jobs in Richardson, TX are:
What cities near Richardson, TX are hiring for Support Manager jobs? Cities near Richardson, TX with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Richardson, TX as of May 2026, with employment types broken down into 85% Full Time, 9% Part Time, 1% Temporary, and 5% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $61,661 per year, or $29.6 per hour.
User Support Manager

User Support Manager

Polsinelli

Dallas, TX • On-site

$110K - $130K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

User Support Manager

At Polsinelli, What a Law Firm Should Be is not just our tagline, it is what we live every day. We strive to create an environment where our team members are encouraged to bring their creativity and professional passions into the workplace so that they can thrive. Are you a people person who has a keen eye for detail, thrives in a professional environment and wants to be part of a dynamic team? We have the perfect role for an engaging professional like you! Polsinelli is hiring a User Support Manager.

The User Support Manager will oversee the operations of the Desktop Support team, ensuring efficient and effective technical support services. The Manager will manage the team's performance, develop service protocols, and ensure customer satisfaction. This includes the responsibility of managing all procedures related to the identification, prioritization, and resolution of help requests. This role will be a working Manager and will contribute to problem resolution by giving in-person, hands-on support to users. The expectation of this role is 4 days per week working onsite in one of the following offices: Kansas City, Chicago, St. Louis, Denver, Dallas, Los Angeles, Washington DC, New York City, Nashville, Philadelphia, Phoenix.

CORE RESPONSIBILITIES

  • Strategy & Planning
  • Operational Management

REQUIREMENTS

  • Knowledge & Experience
  • Education

IMMEDIATE POSITION GOALS

The budgeted salary range for this position is $110,000 - $130,000. As part of full-time employment associated with this position, Polsinelli PC offers the following benefits: Paid time off, sick time off, a referral program, medical insurance and benefits, dental insurance, vision insurance, life insurance, AD&D insurance, ID Theft insurance, long-term disability benefits, short-term disability benefits, Parking/Transit reimbursement (varies depending on location), 401(k) benefits, and employee assistance benefits. Polsinelli PC is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

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