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Support Manager Jobs in Richardson, TX (NOW HIRING)

Reteam

Analytics Support Manager

Dallas, TX · On-site

[TEST TEST TEST] This is a test job board, used for internal testing. Applications received here will not be received. Job post description opening sasdad [TEST TEST TEST] This is a test job board ...

Reteam

Analytics Support Manager

Dallas, TX · On-site

[TEST TEST TEST] This is a test job board, used for internal testing. Applications received here will not be received. Job post description opening sasdad [TEST TEST TEST] This is a test job board ...

Tri Delta

Brand Support Manager - Digital

Dallas, TX · On-site +1

Tri Delta is seeking a Brand Support Manager, Digital to serve as the project manager and technical expert for Tri Delta's website, email marketing and texting platforms. This role is responsible for ...

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Support Manager information

See Richardson, TX salary details

$20.4K

$61.7K

$109.9K

How much do support manager jobs pay per year?

As of May 28, 2026, the average yearly pay for support manager in Richardson, TX is $61,661.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,100.00 and $82,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a Support Manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What does a Support Manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What are the most commonly searched types of Support jobs in Richardson, TX? The most popular types of Support jobs in Richardson, TX are:
What cities near Richardson, TX are hiring for Support Manager jobs? Cities near Richardson, TX with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Richardson, TX as of May 2026, with employment types broken down into 85% Full Time, 9% Part Time, 1% Temporary, and 5% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $61,661 per year, or $29.6 per hour.
Integrated Product Support Manager

Integrated Product Support Manager

L3Harris Technologies

Euless, TX

Full-time

Posted yesterday

Job description

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

L3Harris is the Trusted Disruptor in defense tech. With customers’ mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.

L3Harris Engineering Hiring Event - Greenville, Texas 

Must have a minimum of 3 years relevant experience and be eligible to obtain a DOD Secret Security Clearance, which requires US Citizenship. Please note, this event is not for recent or new college graduates.

Date: Tuesday, June 16th

Time: 2:00 – 7:00pm

Location: Greenville, Texas - location details to be provided following registration confirmation

We will be interviewing and hiring for the following positions in the Greenville, Waco, Plano, and Rockwall areas:

      • Systems Engineers 
      • COMINT Engineers
      • ELINT Engineers
      • Datalink Engineers
      • Network Engineers
      • Software Engineers
      • Project Engineers
      • Mechanical Engineers
      • Technical Writers
      • Product Trainers
      • System Safety Engineers
      • Configuration/Data Management
      • Integrated Product Support Manager
      • Integration and Test Engineers

Click 'APPLY NOW' to register for this event.

Thank you,

L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.

Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.

By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.

L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.

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