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Support Manager Jobs in Dallas, TX (NOW HIRING)

ARK Hospitality

Operations Support Manager

Dallas, TX · On-site

Description ARK Hospitality is seeking a dynamic Operations Support Manager to lead hotel operations with a focus on team development, guest satisfaction, and financial performance. This is a high ...

ARK Hospitality

Operations Support Manager

Plano, TX

$65K/yr

ARK Hospitality is seeking a dynamic Operations Support Manager to lead hotel operations with a focus on team development, guest satisfaction, and financial performance. This is a high-impact ...

Caterpillar

Product Support Manager

Irving, TX · On-site

$147K - $221K/yr

Caterpillar's Cat Technology group is searching for a Product Support Manager to lead and manage Construction Industries (CI) deployment and field support teams for technology products. The role will ...

Onbe

Client Support Manager

Plano, TX · On-site

The Client Support Manager (CSM) is responsible for developing strategic relationships and managing the overall program health for a defined portfolio of clients. To be successful, the CSM will gain ...

FleetPride, Inc.

Sales Support Manager

Dallas, TX · On-site

The Sales Support Manager is an integral part of the sales team that supports a variety of customer segmentations. This supporting role will help create and plan customer meetings, business reviews ...

Onbe

Client Support Manager

Plano, TX · On-site

The Client Support Manager (CSM) is responsible for developing strategic relationships and managing the overall program health for a defined portfolio of clients. To be successful, the CSM will gain ...

Associa

INK Operations Support Manager

Richardson, TX · On-site

The Ink Operations Support Manager leads the support functions required to keep Ink Operations running effectively. This role may include customer and branch support, onboarding, issue resolution ...

Chase

Credit Support Manager II

Plano, TX · On-site

Credit Support Manager If you enjoy leading teams that protect clients and the firm by getting the details right, this is your opportunity to make a visible impact. You'll help ensure commercial ...

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Dallas, TX

Support Manager information

See Dallas, TX salary details

$22.4K

$67.5K

$120.2K

How much do support manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for support manager in Dallas, TX is $67,454.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,700.00 and $90,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are the most commonly searched types of Support jobs in Dallas, TX?

The most popular types of Support jobs in Dallas, TX are:

What cities near Dallas, TX are hiring for Support Manager jobs?

Cities near Dallas, TX with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Dallas, TX as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $67,454 per year, or $32.4 per hour.

Operations Support Manager

ARK Hospitality

Dallas, TX • On-site

Full-time

Re-posted 7 days ago

Job description

Description
ARK Hospitality is seeking a dynamic Operations Support Manager to lead hotel operations with a focus on team development, guest satisfaction, and financial performance. This is a high-impact leadership role designed for a hands-on operator who thrives in a fast-paced, people-first environment. The position requires living on-site during assignments and frequent travel to support various hotel locations within our portfolio.
The ideal candidate will be a proactive problem-solver, an effective communicator, and a strong team builder who aligns with the company's values and commitment to excellence. This position requires 24-hour availability, living on property during the assignment, and frequent travel.

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