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Support Manager Jobs in Dallas, TX (NOW HIRING)

Muf

System Support Specialist

Dallas, TX · On-site

$60 - $80/hr

Research and resolve application issues as directed by the Sr. System Support Manager. * Application of troubleshooting and problem solving techniques * Root Cause Analysis to identify issue triggers ...

GoodLeap

Bilingual Client Support Manager

Plano, TX · On-site

$22/hr

The Bilingual Client Support Manager works with installers on our platform to ensure we're delivering the best customer experience possible. The CSM will leverage "Big Data" to identify areas of ...

New

GoodLeap

Bilingual Client Support Manager

Plano, TX · On-site

$22/hr

The Bilingual Client Support Manager works with installers on our platform to ensure we're delivering the best customer experience possible. The CSM will leverage "Big Data" to identify areas of ...

New

GoodLeap

Bilingual Client Support Manager

Plano, TX · On-site

$22/hr

The Bilingual Client Support Manager works with installers on our platform to ensure we're delivering the best customer experience possible. The CSM will leverage "Big Data" to identify areas of ...

New

NFI Industries

Manager Operations Support

Irving, TX · On-site

Overview The Ops Support Manager is responsible for creating, implementing, and supporting NFI Transportation's systems and processes, both internal and external, while enforcing data integrity in ...

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Support Manager information

See Dallas, TX salary details

$22.3K

$67.2K

$119.7K

How much do support manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for support manager in Dallas, TX is $67,168.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,500.00 and $90,000.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Dallas, TX?

The most popular types of Support jobs in Dallas, TX are:

What are popular job titles related to Support Manager jobs in Dallas, TX?

For Support Manager jobs in Dallas, TX, the most frequently searched job titles are:

What job categories do people searching Support Manager jobs in Dallas, TX look for?

The top searched job categories for Support Manager jobs in Dallas, TX are:

What cities near Dallas, TX are hiring for Support Manager jobs?

Cities near Dallas, TX with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Dallas, TX as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $67,454 per year, or $32.4 per hour.

Caregiver Support Manager

Caring Senior Service

Richardson, TX • On-site

$45K - $50K/yr

Full-time

PTO

Re-posted 15 days ago

Caring Senior Service rating

3.8

Company rating: 3.8 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Lead with Expertise. Empower with Compassion. Deliver Excellence Every Day.

At Caring Senior Service, we are seeking a seasoned care professional ready to step into a high-impact leadership role as Caregiver Support Manager. This opportunity is designed for experienced caregiving leaders - professionals who combine hands-on CNA or direct care expertise with strong operational judgment, team leadership, and organizational excellence. In this role, you will drive care coordination strategy, mentor and develop caregivers, and ensure seamless communication across clients, families, and agency leadership.

You will serve as the operational backbone of daily care delivery - aligning schedules, managing documentation, resolving challenges proactively, and elevating both caregiver performance and client satisfaction. Your frontline experience will inform smarter staffing decisions, strengthen accountability, and enhance the overall quality of service.

If you are a mission-driven professional who understands that exceptional senior care requires both clinical insight and decisive management, this is your opportunity to lead with authority while making a meaningful difference in the lives of families every day.

What You'll Do

Recruit, Train, and Support Caregivers
Build a reliable, compassionate caregiving team through thoughtful hiring, onboarding, training, and ongoing support.

Coordinate Care & Scheduling
Manage daily caregiver schedules, handle call-offs and coverage needs, and ensure continuity of care through organized planning and follow-through.

Assist With Client Onboarding & Care Plans
Support client onboarding, help coordinate care plans, and ensure client needs are met consistently and documented accurately.

Build Strong Client & Family Relationships
Communicate proactively, respond to concerns, and maintain clear, professional documentation and communication.

Provide Hands-On Care When Needed
Step in to assist with ADLs, companionship, and meal preparation to ensure uninterrupted care.

What We're Looking For
  • 5+ years of senior caregiving experience required (CNAs strongly encouraged to apply)
  • Strong leadership, communication, and problem-solving skills
  • Highly organized with the ability to manage schedules, documentation, and multiple priorities
  • Comfortable using computers, scheduling systems, email, and basic office software
  • Compassionate, dependable, and team-oriented
  • Valid driver's license and ability to pass background checks
Schedule & Pay
  • Schedule: Monday-Friday, 8:00 AM-5:00 PM
  • On-Call: Rotating evenings/weekends
  • Compensation: $45,000-$50,000 annually + bonus structure
  • Benefits: Mileage reimbursement & Paid Time Off (PTO)

At Caring Senior Service, leadership isn't about filling shifts - it's about elevating lives. If you're ready to bring your experience, integrity, and heart to a team that values excellence, accountability, and meaningful impact, we invite you to step forward. Join us in shaping the standard of senior care in our community - and build a career where your leadership truly matters.

Employment Type: FULL_TIME

What Caring Senior Service employees say

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