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Support Manager Jobs in Dallas, TX (NOW HIRING)

GoodLeap

Client Support Manager

Plano, TX · On-site

$21/hr

The Client Support Manager works with installers on our platform to ensure we're delivering the best customer experience possible. The CSM will leverage "Big Data" to identify areas of improvement ...

New

Daifuku

Operations Support Manager

Carrollton, TX · On-site

Title: Operations Support Manager Reports To: Regional Operations Manager FLSA Status: Exempt Work Schedule: Core business hours M-F POSITION SUMMARY Responsible for ensuring successful site ...

New

HCVT

Production Support Manager

Fort Worth, TX · Hybrid

As a Production Support Manager, you will be responsible for the following: * Oversees investigation and resolution of incoming support requests from internal and external clients for custom ...

GoodLeap

Client Support Manager

Plano, TX · On-site

$21/hr

The Client Support Manager works with installers on our platform to ensure we're delivering the best customer experience possible. The CSM will leverage "Big Data" to identify areas of improvement ...

New

Onbe

Client Support Manager

Plano, TX · On-site

The Client Support Manager (CSM) is responsible for developing strategic relationships and managing the overall program health for a defined portfolio of clients. To be successful, the CSM will gain ...

ShipBob, Inc.

Operations Support Manager

Dallas, TX · On-site

Operations Support Manager will build solid partnerships with new SFN partner sites by understanding their unique needs and facilitating their success within ShipBob's dashboard and suite of ...

Morgan Properties

Regional Support Manager

Bedford, TX · On-site

$75K - $85K/yr

Join Our Team as a Regional Support Manager - Make an Impact Across Our Network of Properties! Are you ready to take your career to the next level? We're seeking a dedicated Regional Support Manager ...

Motorola

Customer Support Manager

Dallas, TX · On-site

The Customer Support Manager (CSM) provides intense and appropriate customer focus and satisfaction during the delivery of Motorola's Lifecycle Service products. * Manage Enterprise contracts with ...

New

Associa

INK Operations Support Manager

Richardson, TX · On-site

The Ink Operations Support Manager leads the support functions required to keep Ink Operations running effectively. This role may include customer and branch support, onboarding, issue resolution ...

BofA Securities

Business Support Manager II

Plano, TX · On-site

Generally has full management responsibility over a relatively large team and may manage one or more levels of managers. Leads the support/administrative functions for a somewhat large department ...

BofA Securities

Business Support Manager II

Plano, TX · On-site

Excellent written & verbal communication skills and executive presence Required Qualifications: * 8+ years' experience in project management or business support roles; experience with business ...

New

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Showing results 21-40

All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Dallas, TX

Support Manager information

See Dallas, TX salary details

$22.3K

$67.2K

$119.7K

How much do support manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for support manager in Dallas, TX is $67,168.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,500.00 and $90,000.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Dallas, TX?

The most popular types of Support jobs in Dallas, TX are:

What are popular job titles related to Support Manager jobs in Dallas, TX?

For Support Manager jobs in Dallas, TX, the most frequently searched job titles are:

What job categories do people searching Support Manager jobs in Dallas, TX look for?

The top searched job categories for Support Manager jobs in Dallas, TX are:

What cities near Dallas, TX are hiring for Support Manager jobs?

Cities near Dallas, TX with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Dallas, TX as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $67,454 per year, or $32.4 per hour.

Client Support Manager

GoodLeap

Plano, TX • On-site

$21/hr

Full-time

Posted 3 days ago

New

GoodLeap rating

8.3

Company rating: 8.3 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description

About GoodLeap:
GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap's proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $30 billion in financing for sustainable solutions since 2018.
GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.
Summary:
The Client Support Manager works with installers on our platform to ensure we're delivering the best customer experience possible. The CSM will leverage "Big Data" to identify areas of improvement with their Installers and collectively work together on improving the customer experience. Additional duties such as Installer audits and pipeline management help to ensure customer expectations and GoodLeap standards are being met. We strive to be a reliable and trustworthy ally that always delivers for both our customers and installers. Focusing on improving the customer experience and being a dependable teammate helps us live out our mantra of "finance made friendly".
Essential Job Duties & Responsibilities:
  • Provide our customers with world-class customer service. Help resolve questions or concerns.
  • Strategically partner with installers on ways to improve the customer experience. Be a supportive and collaborative partner our installers can rely on.
  • Effectively manage a pipeline of projects to completion
  • Conduct collaborative investigations into possible fraudulent or suspicious activities
  • Analyze data and spot trends
  • Conduct monthly installer due diligence checks

Required Skills, Knowledge & Abilities:
  • Strong ability to multi-task
  • Ability to work independently
  • Effectively interact with high profile partners
  • Excellent written and verbal communication skills
  • Knowledge in solar, mortgage and finance
  • Ability to manage projects from start to finish
  • Diligent record keeping
  • Superior customer service skills
  • Proficient with Excel and analyzing data

Compensation: $21/ Hour
Additional Information Regarding Job Duties and Job Descriptions:
Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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