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Support Manager Jobs in Dallas, TX (NOW HIRING)

Backyard Products, LLC

Sales Operations Support Manager

Plano, TX · On-site

$70K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Sales Operations Manager, Ecommerce Retail Support (KidKraft) Location: Plano, TX (Hybrid) Job Type: Full-time, Direct Hire With more than 4 million sheds and playsets sold since 1975, we make ...

JPMorgan Chase & Co

Credit Support Manager II

Plano, TX · On-site

  • Medical

  • Retirement

As a Credit Support Manager within Wholesale Lending Services - Credit Monitoring Center of Excellence, you will lead a team that monitors borrower compliance with commercial credit agreement terms ...

JPMorgan Chase & Co.

Credit Support Manager II

Plano, TX · On-site

  • Medical

  • Retirement

As a Credit Support Manager within Wholesale Lending Services - Credit Monitoring Center of Excellence, you will lead a team that monitors borrower compliance with commercial credit agreement terms ...

JP Morgan Chase

Credit Support Manager II

Plano, TX · On-site

  • Medical

  • Retirement

As a Credit Support Manager within Wholesale Lending Services - Credit Monitoring Center of Excellence, you will lead a team that monitors borrower compliance with commercial credit agreement terms ...

NFI Industries

Manager Operations Support

Irving, TX · On-site

Overview The Ops Support Manager is responsible for creating, implementing, and supporting NFI Transportation's systems and processes, both internal and external, while enforcing data integrity in ...

Sangoma

IT End User Support Manager - Remote US

Dallas, TX · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

We are seeking an experienced IT Support Manager to lead our global End User Services team and drive operational excellence across IT support functions. This role is critical to scaling Sangoma ...

Ag

Customer Support Manager (Super Puma)

Grand Prairie, TX

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are seeking a powerhouse Customer Support Manager to act as the ultimate strategic champion and primary face of Airbus for an elite portfolio of operators. This isn't your average account ...

Airbus

Customer Support Manager (Super Puma)

Grand Prairie, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are seeking a powerhouse Customer Support Manager to act as the ultimate strategic champion and primary face of Airbus for an elite portfolio of operators. This isn't your average account ...

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Showing results 21-40

All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Dallas, TX

Support Manager information

See Dallas, TX salary details

$22.4K

$67.5K

$120.2K

How much do support manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for support manager in Dallas, TX is $67,454.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,700.00 and $90,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are the most commonly searched types of Support jobs in Dallas, TX?

The most popular types of Support jobs in Dallas, TX are:

What cities near Dallas, TX are hiring for Support Manager jobs?

Cities near Dallas, TX with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Dallas, TX as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $67,454 per year, or $32.4 per hour.

Sales Operations Support Manager

Backyard Products, LLC

Plano, TX • On-site

$70K - $85K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago

Backyard Products rating

6.2

Company rating: 6.2 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Job Title: Sales Operations Manager, Ecommerce Retail Support (KidKraft)
Location: Plano, TX (Hybrid)
Job Type: Full-time, Direct Hire
Job Description:
With more than 4 million sheds and playsets sold since 1975, we make America’s backyard a destination they love, and we truly love what we do. We also offer a variety of products such as kid’s toys, pergolas, pavilions, and so much more. When you work at Backyard Products, you are surrounded by the industry’s brightest and most creative individuals. Our collaborative environment ensures extraordinary results both inhouse and in our customers’ backyards.
At Backyard Products, we operate with five habits that drive how we work and how we win:
  1. Customers first - Always!
  2. Total Quality Management - Everywhere!
  3. Manage the Numbers - Measure and Improve!
  4. Speed, Execution, and Simplicity - Get it Done!
  5. People Make It Happen - Grit and Passion!
We are looking for a dynamic Sales Operations Manager, Ecommerce Retail Support, to join our team at our Backyard Kids office located in Plano, Texas. This is a brand-specific role supporting KidKraft and key ecommerce and omnichannel retail partners.
This is a full-time, direct-hire opportunity with competitive compensation and benefits, including medical, dental, vision, 401(k), paid time off, employee discounts, and professional development assistance.
Sales Operations Manager, Ecommerce Retail Support (KidKraft)
Role Summary:
The Sales Operations Manager, Ecommerce Retail Support is responsible for supporting the Sales Operations Manager and Sales Leads with item setup, order execution, inventory on-hand monitoring, vendor portal management, and ensuring orders are processed accurately and shipped on time. This role facilitates sales order requests, sales order changes, and sales order detail sheets while coordinating between multiple internal departments.
Typical activities include reviewing inventory feeds, supporting item agreements and quote requests, managing ecommerce item setup, tracking sales orders, coordinating marketing assets for retailer needs, and working cross-functionally with overseas staff and internal teams across KidKraft.
Retailers Supported:
Amazon Canada
Walmart Canada
Canadian Tire
Rona
Amazon Mexico
PriceSmart
City Club
Wayfair
Target
Spreetail
Key Responsibilities: (Other duties as assigned)
Retail Operations and Sales Support
  • Manage daily operational tasks supporting key ecommerce accounts across multiple retailer portals and internal systems
  • Coordinate and execute item onboarding workflows including setup, documentation, and retailer readiness requirements
  • Support Sales Leads with item setup, retailer documentation requests, and ongoing account needs
  • Maintain accurate customer, item, and order details within ERP systems and vendor portals
  • Prepare and manage spreadsheets and reports for item agreements, quote requests, and retailer requirements
Vendor Portal Order Management and Execution
  • Review and manage purchase orders and order changes directly within customer vendor portals
  • Validate order details including ship windows, routing requirements, quantities, and cancellations
  • Ensure each order moves from receipt through fulfillment, invoicing, and completion
  • Follow up on partial shipments, short ships, and delayed orders to drive timely closure and resolution
  • Maintain order tracking documentation and use escalation paths as needed to ensure orders are completed
Order Management and PO Support
  • Facilitate sales order requests, sales order changes, and sales order detail sheets
  • Support order entry, order updates, and cancellations as needed
  • Download and process LTL orders through dealer portals when required
  • Facilitate PO changes and PO cancellations
  • Review lingering orders, open orders, and LTL orders pending billing or pending fulfillment
  • Communicate with Dealer Services and internal teams to ensure shipments remain on time and accurate
Inventory and Availability Execution
  • Review daily inventory feeds to monitor item availability and inventory health
  • During peak season, review inventory feeds multiple times per day as needed
  • Work with items that are out of stock and adjust inventory levels appropriately, including zeroing out inventory when required
  • Identify risks related to inventory, allocation, and ship windows and escalate as needed to support fulfillment
Retail Content and Digital Shelf Support
  • Perform website audits to ensure product pages are accurate and brand compliant
  • Update retailer websites with images, product specs, romance copy, features, and benefits
  • Email and coordinate marketing assets to buying teams and internal partners as required
  • Support seasonal readiness updates and item maintenance across retailer sites
Compliance, Labeling, Chargebacks, and Issue Resolution
  • Ensure special labeling requirements for specific dealers are communicated to the DFW warehouse
  • Support compliance needs related to retailer routing, labeling, and portal requirements
  • Dispute chargebacks by researching issues, locating required documentation, and tracking details on worksheets
  • Locate Bills of Lading (BOLs) and assist with maintaining documentation for disputes, claims, and compliance tracking
Samples and Cross Functional Coordination
  • Order and coordinate shipping samples to buyers upon request for new proposals or retailer needs
  • Work cross-functionally with internal departments and overseas staff to support ecommerce initiatives
  • Communicate clearly with internal and external stakeholders to ensure timely follow through
Peak Season Expectations
  • During peak promotional, holiday, or major marketing event periods, employee will be expected to work extended hours as business needs require to support order execution and retailer timelines
Required Education and Experience:
  • Bachelor’s degree strongly preferred
  • Advanced MS Excel skills
  • Proficiency in Microsoft Word, PowerPoint, and Outlook
  • ERP experience preferred, NetSuite is a plus but not required
  • Experience supporting ecommerce operations, sales operations, customer account support, or retail execution preferred
Preferred Skills and Qualifications:
  • Ability to work independently while supporting cross-functional teams
  • Administrative strengths including accuracy, organization, and efficiency while managing multiple projects and timelines
  • Ability to complete tasks with strict deadlines and recognize when urgency is required
  • Ability to interact with employees at all levels including executives
  • Familiarity with customer and dealer web portals is helpful but not required
  • Strong customer service mindset
  • Excellent written and verbal communication skills
  • Strong attention to detail
Benefits:
  • 401(k)
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Paid time off
  • Employee discounts
Work Location:
Monday-Thursday in office 2805 Dallas Pkwy, Plano, TX 75244, Friday is a remote day company-wide
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