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Support Manager Jobs in Schertz, TX (NOW HIRING)

Office Ally

Client Support Manager

San Antonio, TX

The Client Support Manager is a strategic and operational leader responsible for overseeing the performance and daily management of the call center through a layered leadership model. By directing ...

Revel Staffing

IT Support Supervisor

San Antonio, TX · Remote

$80K - $115K/hr

Monitor team performance, manage schedules and assignments, and prioritize workloads * Promote a ... Ensure support activities align with healthcare regulations, privacy standards, and organizational ...

Revel Staffing

IT Support Supervisor

San Antonio, TX · Remote

$80K - $115K/hr

Monitor team performance, manage schedules and assignments, and prioritize workloads * Promote a ... Ensure support activities align with healthcare regulations, privacy standards, and organizational ...

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Support Manager information

See Schertz, TX salary details

$20.4K

$61.6K

$109.7K

How much do support manager jobs pay per year?

As of Aug 31, 2026, the average yearly pay for support manager in Schertz, TX is $61,555.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,100.00 and $82,500.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What job categories do people searching Support Manager jobs in Schertz, TX look for?

The top searched job categories for Support Manager jobs in Schertz, TX are:

What cities near Schertz, TX are hiring for Support Manager jobs?

Cities near Schertz, TX with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Schertz, TX as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $61,555 per year, or $29.6 per hour.

Client Support Manager

San Antonio, TX

Office Ally
Software Development • 51 - 200 employees
Learn more about Office Allyexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 14 days ago

Job description

About Us 

At Office Ally, we've been revolutionizing healthcare administration since our inception. What started as a clearinghouse focused on simplifying insurance claims processing for healthcare providers has grown into a full-suite healthcare technology company. We offer a range of affordable, cloud-based revenue cycle management solutions –from eligibility verification and claims management to revenue recovery and payment processing –that help healthcare organizations of all sizes streamline operations and reduce administrative burdens so they can focus on what matters most: patient care.

In April 2026, Office Ally acquired Jopari Solutions, Inc, a leader in straight-through electronic claims processing for Property & Casualty (P&C), Commercial, and Government healthcare. Jopari brings deep industry expertise and innovative enterprise payment solutions that are transforming how disbursements are handled across the insurance ecosystem. Together, we are expanding our capabilities across the full healthcare transaction lifecycle, connecting claims, payments, and data exchange to deliver a more seamless and efficient experience for providers, payers, and partners.

At the core of our company are four key values that guide our mission and work: 

  • Ownership: We take pride in our responsibilities, driving results and taking accountability for the success of our projects. 
  • Empowerment: We believe in giving our team the autonomy and support to make decisions that lead to innovative solutions. 
  • Innovation: We continuously seek new and better ways to improve healthcare administration, embracing creativity and forward-thinking technology. 
  • Transparent Communication: Open, honest communication is at the heart of our collaborations, internally and with our clients, ensuring alignment and trust. 

About the Role 

We're looking for a Client Support Manager to join our growing Client Services team. The Client Support Manager is a strategic and operational leader responsible for overseeing the performance and daily management of the call center through a layered leadership model. By directing supervisors - who support Team Leads and front-line agents - the Client Support Manager ensures service levels are met, customer satisfaction is achieved, and operational workflows run efficiently. This role combines people leadership, performance management, and process optimization to foster a high-performing, customer-centric environment. 

What You'll Do 

Leadership & Team Development 

  • Oversee and mentor call center supervisors, providing coaching, guidance, and regular performance feedback 
  • Strengthen leadership capabilities among supervisors, particularly in communication, coaching, accountability, and conflict resolution 
  • Support succession planning by identifying and developing supervisors for future leadership roles 
  • Assist supervisors in resolving escalated personnel matters, team conflicts, or performance challenges

Operational Oversight 

  • Ensure supervisors effectively manage daily call center operations, including call flow, staffing adherence, scheduling, and compliance with policies 
  • Manage high-level customer escalations and assist supervisors in resolving complex customer issues 
  • Collaborate with Workforce Management to ensure staffing levels align with forecasted demands and business needs
  • Recommend and implement process improvements to streamline workflows, reduce handling times, and enhance efficiency 

Customer Experience Leadership 

  • Champion initiatives that improve customer satisfaction, leveraging feedback, survey data, and internal performance insights 
  • Oversee call quality programs to ensure agents - through their supervisors - deliver consistent, professional, and empathetic service 
  • Ensure supervisors and Team Leads are equipped to coach agents effectively, reinforcing service standards and best practices 

Strategic Planning & Performance Management 

  • Establish clear performance expectations for supervisors that cascade into achievable KPIs for Team Leads and agents 
  • Monitor call center performance metrics, identify trends, and collaborate with supervisors to address gaps or improvement opportunities 
  • Use data, reporting, and analytics to inform decisions related to staffing, training, quality, and operational strategies 
  • Lead change management initiatives, including implementation of new technologies, policies, or processes, ensuring successful adoption across all leadership layers 

Supervisory Responsibilities 

  • Direct supervision of Call Center Supervisors 
  • Indirect oversight of front-line agents through the supervisor layer 
  • Responsible for leadership development, performance coaching, and escalation support for supervisor team 

What You'll Need 

  • 3+ years of leadership experience within a call center or customer-service environment, or an equivalent combination of education and experience 
  • Advanced proficiency with call center systems, analytics tools, and applicable software programs 
  • Ability to interpret key performance metrics and use insights to improve team performance and operational outcomes 
  • Demonstrated leadership, coaching, and communication skills 
  • Proven problem-solving and conflict resolution skills 
  • Ability to manage multiple priorities and lead through change 

Nice to Have 

  • Experience managing supervisors or team leads in a multi-level leadership structure 

Travel Requirements 

  • This role requires up to 5% travel, which may include client meetings, team gatherings, or company events
  • Travel will typically be scheduled in advance and supported by the company

Pay Transparency

Office Ally is committed to fair and equitable compensation practices in alignment with pay transparency laws. Compensation for this position may vary based on individual skills, experience, and location. In addition to base pay, employees may be eligible for performance-based bonuses and a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) with company match, paid time off, and other benefits. Actual compensation will be determined considering the candidate's qualifications, relevant experience, and internal equity.

Office Ally Pay Transparency
$75,000—$85,000 USD

Why You'll Love Working at Office Ally 

At Office Ally, your work has a direct impact on healthcare providers and their ability to deliver exceptional care. We're driven by a mission to simplify healthcare administration, making it easier for providers to focus on what they do best—helping patients. As an Office Ally employee, you'll be at the heart of our efforts to deliver exceptional service and software solutions to our clients in the healthcare space.     

EEO Note 

Office Ally is an Equal Opportunity Employer and does not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.   

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