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Support Manager Jobs in Milpitas, CA (NOW HIRING)

Stanford FCU

Retail Support Manager

Palo Alto, CA · On-site

$101 - $115/hr

Retail Support Manager Full Time Management Palo Alto, CA, US 11 days ago Requisition ID: 1674 Salary Range: $101,000.00 To $115,000.00 Annually Retail Support Manager Opportunity at Stanford Federal ...

KLA Corporation

Product Support Manager

Milpitas, CA · On-site

... support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts. /Preferred Qualifications The Product Service Manager owns the customer ...

KLA Corporation

Product Support Manager

Milpitas, CA · On-site

... support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts. /Preferred Qualifications The Product Service Manager owns the customer ...

KLA

Product Support Manager

Milpitas, CA · On-site

... support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts. /Preferred Qualifications The Product Service Manager owns the customer ...

Orbotech

Product Support Manager

Milpitas, CA · On-site

... support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts. /Preferred Qualifications The Product Service Manager owns the customer ...

LLNL

Operations Support Manager

Livermore, CA · On-site

We have an opening for an Operations Support Manager . You will provide technical guidance and oversight to the Infrastructure and Operations (I&O) Directorate office on contract deliverables and ...

Sodexo

Operations Support Manager

Santa Clara, CA · On-site

$89 - $116/hr

Performs specialized technical tasks to support operations. Work is primarily achieved ... Management Experience: 3 years * Related Experience: 3 years What we offer Compensation is fair and ...

Sodexo

Operations Support Manager

Santa Clara, CA · On-site

$89K - $115K/yr

Performs specialized technical tasks to support operations. Work is primarily achieved ... Management Experience: 3 years * Related Experience: 3 years What we offer Compensation is fair and ...

Siemens AG

Emulation Hardware Support Manager

Fremont, CA · On-site

$154.20 - $277.60/hr

Position Overview The Emulation Hardware Support Manager will lead a global team of engineers responsible for deploying, maintaining, and optimizing emulation hardware systems (e.g., FPGA-based ...

Danaher

Laboratory Support Services Manager

Sunnyvale, CA · On-site

$105K - $120K/yr

The Laboratory Support Services Manager is responsible for establishing and leading S&R, inventory management and Equipment Services to support manufacturing activities. This role ensures efficient ...

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Support Manager information

See Milpitas, CA salary details

$26.2K

$79.1K

$141K

How much do support manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for support manager in Milpitas, CA is $79,128.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,900.00 and $106,000.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What job categories do people searching Support Manager jobs in Milpitas, CA look for?

The top searched job categories for Support Manager jobs in Milpitas, CA are:

What cities near Milpitas, CA are hiring for Support Manager jobs?

Cities near Milpitas, CA with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Milpitas, CA as of August 2026, with employment types broken down into 84% Full Time, 8% Part Time, 4% Temporary, and 4% Contract. Highlights an 96% In-person, 3% Hybrid, and 1% Remote job distribution, with an average salary of $79,128 per year, or $38 per hour.

Retail Support Manager

Stanford FCU

Palo Alto, CA • On-site

$101 - $115/hr

Other

Posted 15 days ago

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Retail Support Manager

Full Time Management Palo Alto, CA, US

11 days ago Requisition ID: 1674

Salary Range: $101,000.00 To $115,000.00 Annually

Retail Support Manager Opportunity at Stanford Federal Credit Union!

We’re on a mission to improve financial lives! If you’re a high-energy, compassionate, and collaborative individual yearning to make a difference, we need you on our team! Members really do come first at Stanford FCU because we’re non-profit and owned by our members. Our members work for Stanford University and some of the most innovative companies in Silicon Valley—and we provide them with the most generous financial benefits in our industry.

Stanford FCU is a $4.5 billion company with a global reach of over 95,000 members in 90 countries and growing! Come grow with us and see what it’s like to work for a Bay Area Top Workplace. As our CEO says, "we work hard, and we play hard", and we need your help to improve even more financial lives!

The Retail Support Manager is responsible for the day-to-day management of the Retail Support Department. The manager will be responsible for the daily supervision, operations, and increased efficiency of the department, as well as for coaching and developing team members to achieve their highest potential. They are responsible for coaching and training associates, delegating, and following up on daily tasks, managing performance, ensuring adequate department coverage, and assisting with other duties and projects as requested. The manager will also ensure members and staff are supported promptly, courteously, efficiently, and professionally. Builds supportive relationships with all areas of the Credit Union as well as with various third-party providers.

Who YOU are:
  • Requires 3+ years of management experience in a financial institution with
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