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Support Manager Jobs in Hawthorne, CA (NOW HIRING)

As a Support Manager, you are accountable for collaborating with various departments and teams to develop the right solutions to customer concerns. The work involves considerable client contact with ...

As a Support Manager, you are accountable for collaborating with various departments and teams to develop the right solutions to customer concerns. The work involves considerable client contact with ...

About the Role As an Attorney Support Manager, you will be responsible for establishing strategic and operational priorities for the attorney support teams in the office, which includes organizing ...

Position Summary The Sales Support Manager plays a vital role in developing store teams in Foundational Excellence, focusing on standard work, talent management, and operational execution. This ...

Position SummaryThe Sales Support Manager plays a vital role in developing store teams in Foundational Excellence, focusing on standard work, talent management, and operational execution. This ...

Lab Support Manager

Los Angeles, CA · On-site

$100 - $130/hr

Lab Support Manager - West Hills, CA, Monday to Friday, 8:00 AM to 5:00 PM Effectively manage anatomical pathology support and successfully integrate all divisions into the department. Pay range ...

New

Overview The Mortgage Support Manager plays a critical role in supporting Mortgage Loan Originators (MLOs) by providing expert guidance on complex loan scenarios and resolving issues that may impede ...

Mortgage Support Manager

El Monte, CA · On-site

$85 - $130/hr

Overview The Mortgage Support Manager plays a critical role in supporting Mortgage Loan Originators (MLOs) by identifying solutions to complex loan scenarios and resolving issues that hinder loan ...

Mortgage Support Manager

El Monte, CA · On-site

$90K - $130K/yr

The Mortgage Support Manager plays a critical role in supporting Mortgage Loan Originators (MLOs) by providing expert guidance on complex loan scenarios and resolving issues that may impede loan ...

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Support Manager information

See Hawthorne, CA salary details

$22.9K

$69K

$123K

How much do support manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for support manager in Hawthorne, CA is $69,031.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,700.00 and $92,500.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Hawthorne, CA?

The most popular types of Support jobs in Hawthorne, CA are:

What cities near Hawthorne, CA are hiring for Support Manager jobs?

Cities near Hawthorne, CA with the most Support Manager job openings:

Infographic showing various Support Manager job openings in Hawthorne, CA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $69,031 per year, or $33.2 per hour.

$155K - $170K/yr

Full-time

Medical, Life, Retirement, PTO

Re-posted 13 days ago


Key responsibilities

  • Establishes strategic and operational priorities for the attorney support teams in the office.

  • Organizes, supervises, and develops attorney support staff, including monitoring workflow and coordinating assignments.

  • Manages performance reviews, provides coaching, and supports billing operations related to attorney support staff.


Latham & Watkins rating

8.5

Company rating: 8.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

14th of 35 rated law firms


Job description

Latham & Watkins is one of the world’s leading global law firms advising the businesses and institutions that drive the global economy. We are the market leaders in major financial and business centers around the world. Our investment in people, commitment to innovation, and focus on the future empower you to build an incredible career and thrive as an exceptional professional in a supportive culture. If you aspire to be the best, and work with the best, this is where you belong.


As an Attorney Support Manager, you will be responsible for establishing strategic and operational priorities for the attorney support teams in the office, which includes organizing, supervising and developing attorney support staff. This role will be located in our Los Angeles - Century City office and will oversee attorney support personnel across both our Los Angeles and Los Angeles Downtown offices. Please note that this role may require working in-office up to five (5) days per week. 


Other key responsibilities include:

  • Establishing strategic and operational priorities for the attorney support functions in the office while working closely with the Director of Administration and Global Business Support to ensure priorities are aligned with the office strategic priorities and global ASA platform
  • Monitoring workflow and coordination of assignments based upon daily Firm and client needs
  • Coaching and counselling attorney support team members, as needed 
  • Establishing effective communication with the attorney support staff regarding firm policies, procedures and expectations as well as conducting attorney support staff meetings as necessary and in line with department guidelines 
  • Managing the performance review process, incorporating all appropriate feedback; recommending salary increases and discretionary bonuses for attorney support staff, and delivering performance messages in line with departmental guidelines  
  • Supporting billing operations, partnering with the Finance team and Director of Administration to monitor billing progress, maintain billing data integrity, identify process improvements, and ensure consistent training and support for all billing-related procedures and systems
  • Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains 

We’d love to hear from you if you:

  • Display excellent leadership skills (e.g. organizing, planning, problem-solving and decision-making) necessary for effective management
  • Bring extensive people management experience with a demonstrated ability to lead, develop, coach, and inspire high-performing teams through growth, change, and evolving business needs 
  • Demonstrate the ability to use independent judgment and discretion when making decisions 
  • Have strong business and financial acumen 
  • Display excellent interpersonal and communication skills 
  • Possess a strategic, growth-oriented mindset 
  • Possess knowledge and proficiency in PC applications, including MS Office 

And have:

  • A Bachelor’s degree or equivalent
  • A minimum of eight (8) years of relevant experience 
  • A minimum of six (6) years of experience in a supervisory/management capacity, preferably in a law firm 
  • Experience driving change initiatives 
  • Legal secretarial experience, preferably 
  • Experience in a US law firm, preferably 

Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes:

  • Healthcare, life and disability insurance
  • A generous 401k plan
  • At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
  • Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
  • Professional development programs
  • Employee discounts
  • Affinity groups, networks, and coalitions for lawyers and staff

Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including, but not limited to, hair texture and protective hairstyles), color, religion, sex, age, national origin, sexual orientation, gender identity, veteran status (including veterans of the Vietnam era), gender expression, marital status, or any other characteristic or condition protected by applicable statute.


Latham & Watkins LLP will consider qualified applicants with criminal histories in a manner consistent with the City of Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO).  Please click the link below to review the Ordinance.

Please click here to review your rights under U.S. employment laws. #MidSenior #LI-OI1


USD $155,000.00 - USD $170,000.00 /Yr.

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