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Support Manager Jobs (NOW HIRING)

Quantum Health

Client Support Manager

The Client Support Manager has responsibility for managing day-to-day client management, account plan execution, reporting and analytics, cross-functional coordination, action plan management, and ...

Onbe

Client Support Manager

Plano, TX

The Client Support Manager (CSM) is responsible for developing strategic relationships and managing the overall program health for a defined portfolio of clients. To be successful, the CSM will gain ...

NYULMC

Desktop Support Manager

New York, NY · On-site

$121K - $124K/yr

We have an exciting opportunity to join our team as a Desktop Support Manager, supporting Education, Research and Clinical desktop. This position will provide leadership to an IT staff of ...

Dlapiper

Legal Support Manager

New York, NY · Hybrid

Summary The Legal Support Manager, working in collaboration with and in support of the firm's strategic initiatives, works closely with the Office Administrator to supervise the various Legal Support ...

Dlapiper

Legal Support Manager

Baltimore, MD · Hybrid

Summary The Legal Support Manager, working in collaboration with and in support of the firm's strategic initiatives, works closely with the Office Administrator to supervise the various Legal Support ...

STRUCTURE Commercial Real Estate

Be Seen First

Business Support Manager

Tallahassee, FL · On-site

$38K - $45K/yr

The goal for STRUCTURE Commercial Real Estate as related to finding a Business Support Manager for full-time employment will be to match an applicant's strengths and interests, to this job scope ...

Geodis

Sales Support Manager

Elk Grove Village, IL

Sales Support Manager Who We Are: GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL ...

Rentokil

Strat Acct Support Mgr

Columbus, OH · Remote

Strategic Account Support Manager provides an analytic framework and support to proactively identify issues impacting our customers' service experience and opportunities to grow business through ...

Alphabe Insight Inc

Customer Support Manager

Raleigh, NC · On-site

$63K - $69K/yr

We are seeking a dedicated and experienced Customer Support Manager to lead and elevate our support operations. You will oversee a team of customer service representatives, develop customer support ...

Codis

Customer Support Manager

Chesterfield, MO · On-site

Customer Support Manager Codis | Chesterfield, MO (On-site) Full-Time | Monday-Friday | 8:00 AM-5:00 PM Join a Growing Pharmaceutical Manufacturing Company Codis is seeking a detail-oriented ...

Fairstead ESC LLC

Portfolio Support Manager

Houston, TX · On-site

The Portfolio Support Manager provides high-level administrative, operational, and analytical support to Senior Regional Managers and their team of Regional Managers within a multi-state affordable ...

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Support Manager information

See salary details

$22.5K

$67.9K

$121K

How much do support manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for support manager in the United States is $67,899.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $91,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.
More about Support Manager jobs
What cities are hiring for Support Manager jobs? Cities with the most Support Manager job openings:
What are the most commonly searched types of Support jobs? The most popular types of Support jobs are:
Who are the top companies hiring for Support Manager jobs? The top employers for Support Manager jobs are:
What states have the most Support Manager jobs? States with the most job openings for Support Manager jobs include:
Support Manager jobs near you
Infographic showing various Support Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $67,899 per year, or $32.6 per hour.

Client Support Manager

Quantum Health

Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Quantum Health rating

6.7

Company rating: 6.7 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

Job description

Description
Who we are
Founded in 1999 and headquartered in Central Ohio, we're a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we're on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost - that's why we call ourselves Healthcare Warriors®.
We're committed to building diverse and inclusive teams - more than 2,000 of us and counting - so if you're excited about this position, we encourage you to apply - even if your experience doesn't match every requirement.
About the role
The Client Support Manager is responsible for supporting revenue retention, client satisfaction, and driving strategic engagement within their assigned book of business. The Client Support Manager has responsibility for managing day-to-day client management, account plan execution, reporting and analytics, cross-functional coordination, action plan management, and oversight to operational issue resolution. You will work in partnership with Sr Client Success Executives supporting their efforts in account strategy, client relationships, renewal strategy, risk management, presentations and roadmaps. You will translate reporting and analytics into a compelling narrative that informs strategy and decisions that strengthen value, program adoption and growth. The ideal candidate will have a background in managing mid-to-large and jumbo account management.
Location: This position may work remotely anywhere in the United States of America or may work hybrid from our Dublin, Ohio location.
What you'll do (Essential Responsibilities)
Client Management
  • Supporting and facilitating weekly client meetings, owning the agenda, minutes and action items. Ensuring all appropriate attendees are invited and attending.
  • Ensuring all documentation including systems have current client information and updates.
  • Building and maintaining strong operational and systems knowledge, and risk mitigation.
  • Establishing trust and credibility with clients and consultants as a strategic partner by ensuring accurate and timely communications and issue resolution.
  • Participating in process improvement and annual activities, and administrative duties as required.

Performance Management & Revenue Retention
  • Leading client performance reporting, translating data into actionable, strategic insights that influence client decisions and demonstrate measurable value.
  • Leveraging data insights to develop, maintain and execute strategic accounts plans focused on retention, growth and satisfaction.
  • Providing guidance to Client Success Executive IV to optimize the partnership with Quantum Health - e.g. driving member engagement, integrating with other vendor partners.
  • Reinforcing the Quantum story and value by protecting and elevating the member experience, ensuring client confidence, strengthening membership satisfaction, and fueling long-term revenue growth.

Cross Functional Alignment
  • Acting as the primary client liaison within Quantum Health's operations and cross-functional teams.
  • Working with the dedicated implementation team as needed to successfully onboard new clients.
  • Managing resolution for escalated operations issues, ensuring root cause awareness and timely action.
  • Managing cross-functional operational deliverables, based on client needs, to ensure client and Quantum success. Other duties as assigned

What you'll bring (Qualifications)
  • Education: Bachelor's degree in business or equivalent experience.
  • Experience: 5+ years' relevant experience in client success, consulting, strategic account management, or other applicable area, preferably in healthcare benefits, consulting or related industries.
  • Strong critical thinking, verbal and written communication, and in-person presentation skills.
  • Proficient PC skills, including MS Office Suite and CRM software, Salesforce, ServiceNow experience preferred.
  • Experience with creating and maintaining: Account Plans, Health Score Updates, General Account Status.
  • Comfortable navigating complex conversations, influencing stakeholders, and driving alignment across internal and external teams.
  • Ability to translate data into a persuasive, compelling story with clear, actionable insights and recommendations.
  • 25% of travel required as needed - cyclical depending on client needs.
  • A high degree of personal accountability and trustworthiness, a commitment to working within Quantum Health's policies, values and ethics, and to protecting the sensitive data entrusted to us.

#LI-AT1
#LI-Remote
What's in it for you
  • Compensation: Competitive base and incentive compensation
  • Coverage: Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services and more.
  • Retirement: 401(k) plan with up to 4% employer match and full vesting on day one.
  • Balance: Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more.
  • Development: Tuition reimbursement up to $5,250 annually, certification/continuing education reimbursement, discounted higher education partnerships, paid trainings and leadership development.
  • Culture: Recognition as a Best Place to Work for 15+ years, dedication to diversity, philanthropy and sustainability, and people-first values that drive every decision.
  • Environment: A modern workplace with a casual dress code, open floor plans, full-service dining, free snacks and drinks, complimentary 24/7 fitness center with group classes, outdoor walking paths, game room, notary and dry-cleaning services and more!

What you should know
  • Internal Associates: Already a Healthcare Warrior? Apply internally through Jobvite.
  • Process: Application > Phone Screen > Online Assessment(s) > Interview(s) > Offer > Background Check.
  • Diversity, Equity and Inclusion: Quantum Health welcomes everyone. We value our diverse team and suppliers, we're committed to empowering our ERGs, and we're proud to be an equal opportunity employer .
  • Tobacco-Free Campus: To further enable the health and wellbeing of our associates and community, Quantum Health maintains a tobacco-free environment. The use of all types of tobacco products is prohibited in all company facilities and on all company grounds.
  • Compensation Ranges: Compensation details published by job boards are estimates and not verified by Quantum Health. Details surrounding compensation will be disclosed throughout the interview process. Compensation offered is based on the candidate's unique combination of experience and qualifications related to the position.
  • Sponsorship: Applicants must be legally authorized to work in the United States on a permanent and ongoing future basis without requiring sponsorship.
  • Agencies: Quantum Health does not accept unsolicited resumes or outreach from third-parties. Absent a signed MSA and request/approval from Talent Acquisition to submit candidates for a specific requisition, we will not approve payment to any third party.

Reasonable Accommodation: Should you require reasonable accommodation(s) to participate in the application/interview/selection process, or in order to complete the essential duties of the position upon acceptance of a job offer, click here to submit a recruitment accommodation request.
California Employee and Job Applicant Notice of Collection of Personal Information:If you are a California resident, Quantum Health may collect personal information in connection with your application for employment and, if hired, during the course of your employment. The categories of personal information collected and the purposes for which that information is used are described in our California Employee and Job Applicant Notice of Collection of Personal Information. Please review the notice here:
California Employee and Job Applicant Notice
Recruiting Scams: Unfortunately, scams targeting job seekers are common. To protect our candidates, we want to remind you that authorized representatives of Quantum Health will only contact you from an email address ending in @quantum-health.com. Quantum Health will never ask for personally identifiable information such as Date of Birth (DOB), Social Security Number (SSN), banking/direct/tax details, etc. via email or any other non-secure system, nor will we instruct you to make any purchases related to your employment. If you believe you've encountered a recruiting scam, report it to the Federal Trade Commission and your state's Attorney General.

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