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Support Manager Jobs (NOW HIRING)

Peterson

Product Support Manager

Redding, CA · On-site

$99K - $120K/yr

Peterson Cat has a need for a Product Support Manager at our Redding, CA location. SUMMARY This primary job function of this position is to oversee all branch operations at the store location.

Arista Networks

NetSuite Support Manager

Who You'll Work With The NetSuite Support Lead/Manager will be responsible for ensuring the continuous, high-availability, and reliable operation of the NetSuite ERP system across our global ...

US Bank

Sales Support Manager

Jacksonville, FL · Hybrid

$86K - $101K/yr

Delivers and successfully implements corporate marketing and sales support related programs into U ... project management skills - Ability to influence and persuade others - Effective presentation ...

Constellis

Administrative Support Manager

Chicago, IL · On-site

$19 - $24.25/hr

TheAdministrative Support Manager (ASM) is responsible for administrative; compliance tracking, financial documentation, fleet coordination, and records management functions associated with this ...

Alphabe Insight Inc

Customer Support Manager

Tampa, FL · On-site

$55K - $61K/yr

The Customer Support Manager will oversee daily customer service operations, ensuring high-quality support and timely resolution of client needs. This role requires a proactive and strategic leader ...

Keefe Group

Warehouse Support Manager

Panama City, FL · On-site

About This Position The Warehouse Support Manager is Responsible for handling cash collection for various facilities in an assigned route and routinely assumes full Commissary Warehouse Manager ...

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All JobsSupport Manager Jobs

Support Manager information

See salary details

$22.5K

$67.9K

$121K

How much do support manager jobs pay per year?

As of Jun 20, 2026, the average yearly pay for support manager in the United States is $67,899.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $91,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a Support Manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a Support Manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What jobs pay 500,000 a year in the US?

Support managers typically do not earn $500,000 annually; such high salaries are more common in executive roles, specialized medical fields, or high-level corporate positions. In some cases, senior support or technical directors in large companies with bonuses and stock options can reach this level, but it is rare. Most support management roles have salaries significantly below this threshold.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What jobs pay 2000 a day?

Support managers typically do not earn $2,000 a day; such high daily earnings are more common in specialized roles like executive consultants, high-level sales directors, or certain freelance professionals with significant experience and client bases. These roles often require advanced skills, certifications, or extensive industry expertise. Most support management positions have salaries that are significantly lower than this figure.

What job makes $10,000 a month without a degree?

Support managers typically do not earn $10,000 a month without a degree; high earnings in support roles usually require extensive experience or specialized skills. Jobs that can reach this level without a degree include sales, real estate, or certain entrepreneurial ventures, but they often depend on performance, network, and industry. Most high-paying roles in support or customer service require relevant experience and strong leadership abilities.
More about Support Manager jobs
What cities are hiring for Support Manager jobs? Cities with the most Support Manager job openings:
What are the most commonly searched types of Support jobs? The most popular types of Support jobs are:
Who are the top companies hiring for Support Manager jobs? The top employers for Support Manager jobs are:
What states have the most Support Manager jobs? States with the most job openings for Support Manager jobs include:
Support Manager jobs near you
Infographic showing various Support Manager job openings in the United States as of June 2026, with employment types broken down into 78% Full Time, and 22% Part Time. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $67,899 per year, or $32.6 per hour.
Product Support Manager

Product Support Manager

Peterson

Redding, CA • On-site

$99K - $120K/yr

Full-time

Posted 6 days ago

Job description

It's your time, make it matter.
At Peterson, we partner with our customers to build the future. For over 85 years, our peoples' work has shaped the communities where we live, where we raise our families, and where we thrive. Peterson's legacy permeates every aspect of our communities. From roads and bridges, back-up power at hospitals, fire-fighting, concerts and moving goods; we are everywhere you look. At Peterson, you don't just have a career, you have a purpose.
Our family-oriented environment is built on safety, winning, growth, and professional achievement. Hiring and developing exceptional people is critical to our continued success. We have high standards for a good reason: our people represent Peterson, our family, our brand, and our values.
You have high expectations too. You are exceptionally motivated, have outstanding skills, and want your work to matter. Peterson offers competitive wages, generous benefits, and promotional opportunities at a family-owned and operated business. It's time to use your skills and passion to do work that matters!
Job Description
Peterson Cat has a need for a Product Support Manager at our Redding, CA location.
SUMMARY
This primary job function of this position is to oversee all branch operations at the store location. Develop and maintain positive relationships with current customer base, consistently exceeding all customers' expectations. Understand the customer and their specific business needs in assigned region.
ESSENTIAL JOB FUNCTIONS
The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned.
  • Responsible for recruiting, hiring, and supervising branch personnel, addressing performance issues, and preparing and delivering performance evaluations to continuously improve customer satisfaction and employee engagement.
  • Provide coaching, mentoring and development of staff to meet the needs of our customers and future business opportunities and growth.
  • Work closely with the Product Support Sales Manager to increase store revenue within the assigned territory.
  • Manage the profit and loss (P/L) for the store operation product line.
  • Responsible for forecasting, budgeting and expense control.
  • Ensure that all Peterson policies and procedures are adhered to throughout the branch to instill and foster a positive working environment.
  • Follow up with the customer to ensure Peterson has met their needs. Maintain good customer relations; intercede to solve problems and disputes; look for ways to enhance customer relations within scope of the Company mission statement.
  • Responsible for branch safety program, maintenance, cleanliness, organization and security. Ensure staff member attendance at weekly/monthly safety meetings. Participate in shop inspections and safety committee meetings as required.
  • Must be able to travel up to 25% of the time to company subsidiaries as required.
  • Operate company or personal vehicle as needed.

QUALIFICATIONS
Bachelor's Degree from a fully accredited college in Business or other closely related field; and a minimum of five years of directly related experience as manager, preferably in a heavy industrial environment; or an equivalent combination of education and work experience.
CERTIFICATES, LICENSES, REGISTRATIONS
Must possess a valid motor vehicle operator's license, with a clean driving record and have access to reliable transportation.
The pay range for this position is: $99,000.00 - $120,000.00 (Starting wage will depend on experience and education. We also offer a total compensation package in addition to base salary.)
Peterson Tractor Co. is committed to equal employment opportunity and affirmative action. Minorities, females, veterans, and individuals with disabilities are encouraged to apply. A drug screen and background check is required.

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