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Support Manager Jobs (NOW HIRING)

DANE LLC

Program Support Manager (PSM)

Washington, DC

$122.32K - $150K/yr

Vision insurance Program Support Manager (PSM) Location: Passport Headquarters, Washington, DC (on-site) Security Clearance: Active Secret (required) Position Type: Full-time Position Summary DANE ...

Alphabe Insight Inc

Customer Support Manager

Raleigh, NC · On-site

$63K - $69K/yr

We are seeking a dedicated and experienced Customer Support Manager to lead and elevate our support operations. You will oversee a team of customer service representatives, develop customer support ...

Lawson

Systems Support Manager

Norfolk, VA

Description The Systems Support Manager provides strategic and operational leadership for property management technology platforms that support community operations, accounting, reporting, and user ...

Sunbelt Rentals

Service Support Manager

Islip, NY

$64.75K - $89.03K/yr

As a Service Support Manager, you will have two direct reports; the Parts Manager and the Administrative Assistant. The Service Support Manager will work hand in hand with the Service Manager (who ...

Woodhouse Spas

Regional Support Manager

Lakewood, CO · On-site

$65K - $75K/yr

Regional Support Manager Department: Operations Reports To: Director of Operations and Vendor Partnerships Travel: This role may require up to 50% travel Location: Lakewood, CO FLSA Status: Salaried ...

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$67.9K

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How much do support manager jobs pay per year?

As of May 30, 2026, the average yearly pay for support manager in the United States is $67,899.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $91,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a Support Manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What does a Support Manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

More about Support Manager jobs
What cities are hiring for Support Manager jobs? Cities with the most Support Manager job openings:
What are the most commonly searched types of Support jobs? The most popular types of Support jobs are:
Who are the top companies hiring for Support Manager jobs? The top employers for Support Manager jobs are:
What states have the most Support Manager jobs? States with the most job openings for Support Manager jobs include:
Support Manager jobs near you
Infographic showing various Support Manager job openings in the United States as of May 2026, with employment types broken down into 86% Full Time, 8% Part Time, 1% Temporary, and 5% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $67,899 per year, or $32.6 per hour.
Program Support Manager (PSM)

Program Support Manager (PSM)

DANE LLC

Washington, DC

$122.32K - $150K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 28 days ago

Job description

Benefits:
  • 401(k) matching
  • Company parties
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Paid time off
  • Training & development
  • Tuition assistance
  • Vision insurance

Job Description: Program Support Manager (PSM)
Location: Passport Headquarters, Washington, DC (on-site)
Security Clearance: Active Secret (required)
Position Type: Full-time
Position Summary
DANE LLC is seeking an experienced Program Support Manager (PSM) to lead all operations under the Passport Headquarters Program Support Services (PHPSS) contract at the Department of States Bureau of Consular Affairs, Passport Services (CA/PPT). The PSM serves as the senior on-site leader with full authority to manage personnel, performance, and daily operations. This critical leadership role ensures exceptional contract performance, compliance with internal controls, and seamless support for passport records management, authentications, lost/stolen passport processing, and administrative functions.
Key Responsibilities
  • Oversee all daily operations at Passport Headquarters and ensure performance meets or exceeds all contract requirements and Government standards.
  • Provide direct liaison with Department of State management and exercise full authority on behalf of the Contractor, including personnel management and hire/fire decisions.
  • Assign staff to work areas in response to fluctuating workloads and deliver timely daily reporting.
  • Ensure all Contractor personnel comply with Passport Internal Controls, Standards of Conduct, Privacy Act, and PII requirements.
  • Hire, develop, and retain a high-performing team of cleared professionals.
  • Deliver timely performance data, reports, and deliverables to enable Government oversight.
  • Drive continuous improvement, innovation, efficiency, and process enhancements.
  • Resolve operational issues with minimal disruption and respond rapidly to additional support requests.
  • Participate in high-level meetings, briefings, and inter-agency coordination.
  • Ensure full conformance with contract provisions, performance metrics, and deliverables.
Required Qualifications
  • Bachelors Degree required.
  • PMP certification preferred.
  • Eight (8) years of progressive management experience in a high-volume production or office environment.
  • Four (4) years managing a team of comparable size and scope to PHPSS Headquarters staffing.
  • Four (4) years managing seasonal/temporary workforce.
  • Four (4) years of hands-on experience with MS Word, PowerPoint, Excel, and Outlook.
  • Ability to prepare management, business, technical, and personnel reports.
  • Excellent oral and written communication skills.
  • Strong organizational skills and ability to prioritize workload for large teams.
  • Demonstrated ability to interpret and apply regulatory material.