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Support Manager Jobs (NOW HIRING)

Cornerstone AFC

Direct Support Manager

Bloomingdale, MI

$14 - $17/hr

We are seeking a Direct Support Professional Leader to join our team in providing essential community living supports and personal care based on individualized service plans. This role is vital in ...

EASTERSEALS ARKANSAS

Direct Support Manager

Little Rock, AR · On-site

$13 - $16/hr

Supervises multiple Direct Support Professionals (DSPs) who provide direct care to individuals served in the statewide CES Waiver program. * Manages service delivery by DSPs to all individuals ...

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Cornerstone AFC

Direct Support Manager

Gobles, MI · On-site

$18.90/hr

We are seeking a Direct Support Professional Leader to join our team in providing essential community living supports and personal care based on individualized service plans. This role is vital in ...

Tomra

Customer Support Manager - Americas

Sacramento, CA · On-site

$110K - $137K/yr

As our Customer Support Center Manager Americas, you lead the regional Customer Support Center and the teams behind it including Customer Service, Technical Support, Technical Escalations, and ...

Redhorse Corporation

Case Support Manager

Quantico, VA · On-site

$21.50 - $27.75/hr

The Case Support Manager will support mission planning, authority validation, technical coordination, operational documentation, and communication across technical and non-technical leadership. The ...

TekSynap

Incident Support Manager

Ashburn, VA · On-site

$155K - $220K/yr

This team provides support services for Network(s) Management, Operations, and Maintenance for all Network(s) infrastructure. Support includes providing real-time incident monitoring, predictive and ...

Tomra

Customer Support Manager - Americas

Portland, OR · Remote

As our Customer Support Manager Americas, you lead the regional Customer Support Center and the teams behind it including Customer Service, Technical Support, Technical Escalations, and Service ...

PublicInput

Customer Support Manager

Raleigh, NC · On-site

Customer Support Manager About PublicInput PublicInput develops and supports Software-as-a-Service (Saas) solutions designed for government agencies and their consultant partners to facilitate and ...

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Support Manager information

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$22.5K

$67.9K

$121K

How much do support manager jobs pay per year?

As of Jul 10, 2026, the average yearly pay for support manager in the United States is $67,899.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $91,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a Support Manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

Is a CSA job stressful?

A Customer Service Associate (CSA) job can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. Managing difficult interactions and meeting performance metrics are common sources of pressure in this role.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What are high paying manager jobs?

High paying manager jobs include executive roles such as Chief Executive Officer, Chief Operating Officer, and Vice President, as well as specialized managerial positions in industries like finance, technology, and healthcare. These roles typically require extensive experience, leadership skills, and often advanced certifications or degrees, with salaries often exceeding six figures annually.

What does a Support Manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience, strong communication skills, and leadership abilities are often more important for this role than formal education alone.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.
More about Support Manager jobs
What cities are hiring for Support Manager jobs? Cities with the most Support Manager job openings:
What are the most commonly searched types of Support jobs? The most popular types of Support jobs are:
Who are the top companies hiring for Support Manager jobs? The top employers for Support Manager jobs are:
What states have the most Support Manager jobs? States with the most job openings for Support Manager jobs include:
Support Manager jobs near you
Infographic showing various Support Manager job openings in the United States as of July 2026, with employment types broken down into 85% Full Time, 13% Part Time, 1% Temporary, and 1% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $67,899 per year, or $32.6 per hour.

Direct Support Manager

Cornerstone AFC

Bloomingdale, MI

$14 - $17/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

Job description

Company Overview

Cornerstone AFC is a Person Centered Program dedicated to putting individuals first. As a Christian organization, we strive to provide quality support for individuals residing in our homes. We are seeking a Direct Support Professional Leader to join our team in providing essential community living supports and personal care based on individualized service plans. This role is vital in enhancing the quality of life for our residents and ensuring their needs are met.

We are seeking a Direct Support Professional Leader to join our team in providing essential community living supports and personal care based on individualized service plans. This role is vital in enhancing the quality of life for our residents and ensuring their needs are met.

Responsibilities

  • Provide direct support and assistance to individuals with developmental disabilities
  • Implement individualized service plans and assist with daily living activities (ADLs)
  • Observe and document patient behaviors and progress
  • Ensure a safe and clean living environment
  • Assist with medication administration as needed
  • Foster positive relationships with residents to promote their well-being
  • Collaborate with team members to enhance service delivery
  • Participate in training and development opportunities to improve skills

Qualifications

  • High school diploma or equivalent required
  • Experience in group home or direct support roles preferred
  • Knowledge of first aid, CPR, and patient care practices
  • Ability to work effectively with individuals with developmental disabilities
  • Strong communication skills and compassion for others
  • Ability to lift heavy objects as required by the job duties.
  • Familiarity with medication administration protocols is a plus
  • Must have a valid driver's license
  • Must pass all background checks
  • Call-To-Action

If you're ready to make a meaningful impact in the lives of others, we invite you to apply today and join our compassionate team at Cornerstone AFC!

Benefits:

  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid sick time
  • Paid time off
  • Paid training
  • Retirement plan
  • Vision insurance

Apply