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Support Manager Jobs in Wyoming (NOW HIRING)

Motorola Solutions, Inc.

The primary responsibility of the Customer Support Manager (CSM) is to effectively and efficiently manage the Lifecycle Service (LCS) business for assigned customer contracts, ensuring maximum ...

Lowe's

Support Supervisor Wknd Day

Cheyenne, WY · On-site

What You Will Do The Support Supervisor is primarily responsible for supervising a high performing ... What You Need To Succeed Minimum Qualifications • Bachelor's degree in Supply Chain Management ...

Zachry Group

Field Safety Manager I

Sinclair, WY · On-site

... and support implementation of guidelines, policies and procedures consistent with the company ... Place emphasis on involving input and buy-in from Project Line Management. • Assure training ...

Home Depot

Store Support

Cheyenne, WY · On-site

$14.25 - $17.75/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Cheyenne, WY · On-site

$14.25 - $17.75/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Sheridan, WY · On-site

$15 - $18.75/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Rock Springs, WY · On-site

$15 - $19/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Casper, WY · On-site

$14.50 - $18.25/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Gillette, WY · On-site

$15 - $18.75/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Gillette, WY · On-site

$15 - $18.75/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Casper, WY · On-site

$14.50 - $18.25/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Sheridan, WY · On-site

$15 - $18.75/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Rock Springs, WY · On-site

$15 - $19/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

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Showing results 1-20

All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Wyoming

Support Manager information

See Wyoming salary details

$21.6K

$65.3K

$116.3K

How much do support manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for support manager in Wyoming is $65,266.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,400.00 and $87,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.
What are the most commonly searched types of Support jobs in Wyoming? The most popular types of Support jobs in Wyoming are:
What cities in Wyoming are hiring for Support Manager jobs? Cities in Wyoming with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Wyoming as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $65,266 per year, or $31.4 per hour.

Customer Support Manager (Wyoming/Colorado)

Motorola Solutions, Inc.

On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Motorola Solutions rating

8.7

Company rating: 8.7 out of 10

Based on 40 frontline employees who took The Breakroom Quiz

19th of 156 rated electronics manufacturers

Job description

Company Overview
At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Department Overview
At Motorola Solutions, we empower people to be at their best in the moments that matter. From helping firefighters see through smoke and buildings to giving police officers eyes around street corners, our work is meaningful, impactful, and cutting-edge.
As a global leader in professional mobile communication systems, Motorola Solutions relies on an impressive heritage of technological innovation and a broad worldwide footprint. Our team specializes in designing and delivering mission-critical digital mobile communications for government and public safety organizations around the globe.
Job Description
NOTE: Candidate must reside in either Wyoming or Colorado. This position is a Remote + Travel of 25%.
The primary responsibility of the Customer Support Manager (CSM) is to effectively and efficiently manage the Lifecycle Service (LCS) business for assigned customer contracts, ensuring maximum customer satisfaction among Motorola Solutions Public Safety customers in Wyoming and Colorado. The LCS business encompasses revenue forecasting, proposing new services, managing contract renewals, and building strong relationships with both customers and subcontractors.
Ensuring customer satisfaction requires seamless delivery and execution of all service contracts. If a service does not meet contracted specifications or a process falls short of expected results, the CSM proactively intervenes to drive a resolution. Ultimately, the CSM is responsible for the overall success of the operational relationship between Customer Operations, Motorola Subcontractors, and Motorola Solutions across Wyoming and Colorado.
Customer Relationship Management
  • Act as the primary point of contact for customer management, ensuring seamless service delivery and strict SLA compliance.
  • Address customer concerns promptly and drive corrective action plans to resolution.
  • Manage and maintain contract scopes of service, ensuring customers clearly understand their commitments and obligations.
  • Provide customers with timely, accurate reporting as required by service agreements.
  • Facilitate smooth transitions from project implementation to warranty support and service delivery in close collaboration with the Motorola Solutions Project Manager. This includes documenting support/service expectations and processes, identifying operational requirements, and spotting potential additional service opportunities.
  • Collaborate with customers and field teams to develop and maintain Customer Support Plans (CSPs).
  • Partner with customers to identify and capitalize on up-sell and cross-sell opportunities.

Contract & Service Management
  • Oversee deliverables, scope adherence, and service outcomes for subcontractors and third-party vendors.
  • Manage product quality issues (Field Service Bulletins / FSBs) as needed.
  • Engage actively in the case management process to guarantee proper service delivery.
  • Assist partners and vendors in resolving payment and billing inquiries.
  • Manage the service contract renewal process for assigned lower-complexity agreements, including inventory updates, Statement of Work (SOW) updates, CSP updates, and third-party vendor pricing adjustments.
  • Handle Installation Agreements, including drafting documentation, acquiring Purchase Orders (POs), and ongoing PO management.
  • Lead and coordinate responses to variations and change requests, ensuring approved changes are successfully implemented.
  • Oversee the integration of operational changes into service delivery, in alignment with the customer.
  • Manage overall contract change management activities as needed.
  • Assist team members with managing assigned service contracts during peak workloads or as required.
  • Partner with Service Contract and Subscription Operations (SCSO) on contract loading, renewals, and change order requests.
  • Gather and submit complete Booking Packages to SCSO for prompt contract loading.

Operational Excellence & Growth
  • Identify and implement process improvements to enhance overall service quality and drive best-practice delivery.
  • Ensure all operational and account documentation remains accurate, current, and relevant.
  • Participate in forecasting revenue and margins for Maintenance Agreements, Work Tickets, and Installations.
  • Achieve target goals for on-time contract renewals and service revenue growth across assigned accounts.

Required Qualifications
  • Basic understanding of cybersecurity principles.
  • Hands-on experience with Salesforce.
  • Strong written and verbal communication skills.
  • Proficiency in Microsoft Office Suite.
  • Basic financial acumen and business literacy.
  • A strong customer-focused, service-oriented mindset.
  • Ability to communicate effectively with customer IT personnel regarding WLAN and wired infrastructure.

Preferred Qualifications
  • Familiarity with Oracle/Services Lifecycle tools and advanced Excel capabilities.
  • Strong working knowledge of Customer Call Center and Network Operations Center (NOC) offerings and procedures.

Candidate Requirements:
  • Must be able to obtain background clearance as required by government customer
  • The CSM will preferably live in the state of Wyoming or northern Colorado to service the public safety customers within their territory.
  • The role does require minimal internal traveling (10% - 25%)

Target Base Salary Range: $70,000 - $85,000 USD
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
#LI-NJ1
#LI-REMOTE
Basic Requirements
  • 3+ years of experience in one of the following: Lifecycle Service Account Management, Sales, Customer Service, Systems Implementation, Integration, LMR Sales, LMR Engineering, Customer Support, Cyber Security, Customer Account Management, Project Management, Public Safety, Military or Technical Services Sales.
  • Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements
Under 25%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes
Our U.S. Benefits include:
  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!

EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.
We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

What Motorola Solutions employees say

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About Motorola Solutions

Sourced by ZipRecruiter

At Motorola Solutions, we believe that everything starts with safety. It's the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class. As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways. At Motorola Solutions, we're ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.

Industry

Technology, communication and media

Company size

10,000+ Employees

Headquarters location

Chicago, IL, US

Year founded

1928

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