ZipRecruiter

Log In

1

Support Manager Jobs in Virginia (NOW HIRING)

City of Suffolk

Service Support Manager

Suffolk, VA

$79K - $125K/yr

The Service Support Manager will ensure that staff provides high-value interactions to meet or exceed expectations in regards to performance, meeting defined metrics/benchmarks, and that standards ...

City of Suffolk, VA

Service Support Manager

Washington, VA · On-site

$79K - $125K/yr

The Service Support Manager will ensure that staff provides high-value interactions to meet or exceed expectations in regards to performance, meeting defined metrics/benchmarks, and that standards ...

TekSynap

Problem Support Manager

Ashburn, VA · On-site

We are seeking a Problem Support Manager to join our team supporting a National law enforcement agency NOC. This team provides support services for Network(s) Management, Operations, and Maintenance ...

TekSynap

Problem Support Manager

Ashburn, VA

This team provides support services for Network(s) Management, Operations, and Maintenance for all Network(s) infrastructure. Support includes providing real-time incident monitoring, predictive and ...

Langley

Desktop Support Manager

Newport News, VA · On-site

Oversees the organization's Desktop Support, Hardware Asset Management and Service Desk Operations. Manages a team who troubleshoots and resolves technical issues, manages escalations, and ensures ...

TekSynap

Problem Support Manager

Ashburn, VA · On-site

This team provides support services for Network(s) Management, Operations, and Maintenance for all Network(s) infrastructure. Support includes providing real-time incident monitoring, predictive and ...

TekSynap

Problem Support Manager

Ashburn, VA · On-site

This team provides support services for Network(s) Management, Operations, and Maintenance for all Network(s) infrastructure. Support includes providing real-time incident monitoring, predictive and ...

McGuireWoods LLP

Legal Support Manager

Richmond, VA · Hybrid

McGuireWoods is seeking an experienced and forward-thinking PA Response Team (PART) Manager to lead one of the firm's most innovative and rapidly growing administrative support models. PART is a ...

TekSynap

Problem Support Manager

Springfield, VA · On-site

This team provides support services for Network(s) Management, Operations, and Maintenance for all Network(s) infrastructure. Support includes providing real-time incident monitoring, predictive and ...

McGuireWoods LLP

Legal Support Manager

Richmond, VA · On-site

$99K - $151K/yr

Overview McGuireWoods is seeking an experienced and forward-thinking PA Response Team (PART) Manager to lead one of the firm's most innovative and rapidly growing administrative support models. PART ...

McGuireWoods LLP

Legal Support Manager

Richmond, VA · Hybrid

Overview McGuireWoods is seeking an experienced and forward-thinking PA Response Team (PART) Manager to lead one of the firm's most innovative and rapidly growing administrative support models. PART ...

Akima, LLC

Problem Support Manager

Springfield, VA · On-site

Manages the design, implementation of information technology infrastructure, including computer ... its supporting hardware and software. * Comprehensive knowledge of the field's concepts and ...

Liebherr

Sales Support Manager - Mining

Newport News, VA · On-site

The Sales Support Manager has primary responsibility supporting MIN OEM factories and affiliates, Mixed Sales Company (MSC) and dealers to increase sales performance. Establish and manage sales goals ...

next page

Showing results 1-20

All JobsSupport Manager JobsSupport Manager Jobs in Virginia

Support Manager information

See Virginia salary details

$22.3K

$67.3K

$120K

How much do support manager jobs pay per year?

As of Jun 20, 2026, the average yearly pay for support manager in Virginia is $67,317.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,600.00 and $90,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a Support Manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a Support Manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What jobs pay 500,000 a year in the US?

Support managers typically do not earn $500,000 annually; such high salaries are more common in executive roles, specialized medical fields, or high-level corporate positions. In some cases, senior support or technical directors in large companies with bonuses and stock options can reach this level, but it is rare. Most support management roles have salaries significantly below this threshold.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What jobs pay 2000 a day?

Support managers typically do not earn $2,000 a day; such high daily earnings are more common in specialized roles like executive consultants, high-level sales directors, or certain freelance professionals with significant experience and client bases. These roles often require advanced skills, certifications, or extensive industry expertise. Most support management positions have salaries that are significantly lower than this figure.

What job makes $10,000 a month without a degree?

Support managers typically do not earn $10,000 a month without a degree; high earnings in support roles usually require extensive experience or specialized skills. Jobs that can reach this level without a degree include sales, real estate, or certain entrepreneurial ventures, but they often depend on performance, network, and industry. Most high-paying roles in support or customer service require relevant experience and strong leadership abilities.
What are the most commonly searched types of Support jobs in Virginia? The most popular types of Support jobs in Virginia are:
What cities in Virginia are hiring for Support Manager jobs? Cities in Virginia with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Virginia as of June 2026, with employment types broken down into 100% Full Time. Highlights an 89% In-person, and 11% Remote job distribution, with an average salary of $67,317 per year, or $32.4 per hour.

Problem Support Manager

Computer World Services

Ashburn, VA

Full-time

Posted 26 days ago

Job description

CWS seeks a Problem Support Manager to lead the problem management function for the U.S.
Customs and Border Protection's (CBP) Network Operations Center (NOC) contract.
The Problem Support Manager leads the Problem Management function, ensuring identification and elimination of root causes impacting network availability.
Duties & Responsibilities
  • Conduct root cause analysis (RCA) for recurring incidents.
  • Maintain and manage problem records in ServiceNow.
  • Identify corrective and preventive actions.
  • Provide trend analysis reports to CBP stakeholders.
  • Coordinate problem review boards and follow-up activities.
Required Qualifications
  •  6+ years of experience in problem or network support management.
  • Bachelor's in IT, Engineering, or related field.
  • ITIL v3 and CCNA certification.
Preferred Qualifications
  •  CCNP or CompTIA Network+ certification.
  • Experience with Federal ITIL processes.
Place of Performance
  • Springfield and Ashburn, VA (with possible travel to Orlando, FL, and other CBP facilities).
Clearance
  • Must have favorably passed a full five (5) year background investigation (BI) required by CBP policies and procedures for employment prior to beginning work with CBP.
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [email protected]

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
apply for this job

Apply