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Support Manager Jobs in Virginia (NOW HIRING)

PHILLIPS PROGRAMS

Student Support Manager

Fairfax, VA · On-site

Student Support Manager Position Type: Full-Time, Days Location: Fairfax, VA What we do and offer our team: PHILLIPS PROGRAMS Schools are private special education day schools for children with ...

ValidaTek

User Support Manager

Quantico, VA · On-site

The User Support Team Lead is responsible for leading and managing a team of User Support Specialists to ensure the efficient delivery of IT support services. This role oversees incident and service ...

ValidaTek, Inc.

User Support Manager

Quantico, VA · On-site

$90K - $125K/hr

The User Support Team Lead is responsible for leading and managing a team of User Support Specialists to ensure the efficient delivery of IT support services. This role oversees incident and service ...

Power Monitors, Inc.

Technical Support Manager

VA · On-site

$70K - $90K/yr

Technical Support Manager Location: Mt. Crawford, VA Department: Technical Support Reports To: VP of Operations and Engineering Power Monitors, Inc. is seeking a Technical Support Manager to lead and ...

TekSynap

Problem Support Manager

Ashburn, VA · On-site

$160K - $220K/yr

This team provides support services for Network(s) Management, Operations, and Maintenance for all Network(s) infrastructure. Support includes providing real-time incident monitoring, predictive and ...

Akima

Problem Support Manager

Springfield, VA · On-site

The Problem Support Manager will manage the design and implementation of IT infrastructure and lead a team to ensure effective problem management processes are in place. Responsibilities : • ...

Parsons

Mission Support Manager

Alexandria, VA · On-site

Parsons is looking for an amazingly talented Mission Support Manager to join our team! In this role you will get to serve as the Autonomous Technology and Intelligence program synchronizer ...

Urban Strategies, Inc.

Family Support Manager

Norfolk, VA · On-site

$66K - $68K/yr

The Family Support Specialist Manager directs family support services, referrals, and community service coordination to foster economic self-sufficiency and improve the quality of life for residents ...

TekSynap

Problem Support Manager

Ashburn, VA · On-site

$160K - $220K/yr

We are seeking a Problem Support Manager to join our team supporting a National law enforcement agency NOC. This team provides support services for Network(s) Management, Operations, and Maintenance ...

TekSynap

Problem Support Manager

Ashburn, VA · On-site

$160K - $220K/yr

This team provides support services for Network(s) Management, Operations, and Maintenance for all Network(s) infrastructure. Support includes providing real-time incident monitoring, predictive and ...

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Virginia

Support Manager information

See Virginia salary details

$22.3K

$67.3K

$120K

How much do support manager jobs pay per year?

As of Aug 24, 2026, the average yearly pay for support manager in Virginia is $67,317.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,600.00 and $90,200.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Virginia?

The most popular types of Support jobs in Virginia are:

What are popular job titles related to Support Manager jobs in Virginia?

For Support Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Support Manager jobs in Virginia look for?

The top searched job categories for Support Manager jobs in Virginia are:

What cities in Virginia are hiring for Support Manager jobs?

Cities in Virginia with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $67,317 per year, or $32.4 per hour.

Problem Support Manager

Computer World Services Corp. (CWS)

Ashburn, VA • On-site

Full-time

Re-posted 2 days ago

Job description

Job Summary:
Computer World Services Corp. (CWS) is seeking a Problem Support Manager to lead the problem management function for the U.S. Customs and Border Protection’s Network Operations Center contract. The role involves ensuring the identification and elimination of root causes impacting network availability.
Responsibilities:
• Conduct root cause analysis (RCA) for recurring incidents.
• Maintain and manage problem records in ServiceNow.
• Identify corrective and preventive actions.
• Provide trend analysis reports to CBP stakeholders.
• Coordinate problem review boards and follow-up activities.
Qualifications:
Required:
• 6+ years of experience in problem or network support management.
• Bachelor’s in IT, Engineering, or related field.
• ITIL v3 and CCNA certification.
• Must have favorably passed a full five (5) year background investigation (BI) required by CBP policies and procedures for employment prior to beginning work with CBP.
Preferred:
• CCNP or CompTIA Network+ certification.
• Experience with Federal ITIL processes.
Company:
Computer World Services Corp. is an information technology company specializing in end to end network operations and IT solutions. Founded in 1990, the company is headquartered in Falls Church, USA, with a team of 201-500 employees. The company is currently Growth Stage.

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