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Support Manager Jobs in Virginia (NOW HIRING)

TekSynap

Problem Support Manager

Ashburn, VA

$160K - $220K/yr

This team provides support services for Network(s) Management, Operations, and Maintenance for all Network(s) infrastructure. Support includes providing real-time incident monitoring, predictive and ...

Urban Strategies, Inc.

Family Support Manager

Norfolk, VA · On-site

$66K - $68K/yr

The Family Support Specialist Manager directs family support services, referrals, and community service coordination to foster economic self-sufficiency and improve the quality of life for residents ...

TekSynap

Problem Support Manager

Ashburn, VA · On-site

$160K - $220K/yr

This team provides support services for Network(s) Management, Operations, and Maintenance for all Network(s) infrastructure. Support includes providing real-time incident monitoring, predictive and ...

McGuireWoods LLP

Legal Support Manager

Richmond, VA · Hybrid

McGuireWoods is seeking an experienced and forward-thinking PA Response Team (PART) Manager to lead one of the firm's most innovative and rapidly growing administrative support models. PART is a ...

Langley

Desktop Support Manager

Newport News, VA · On-site

$103K - $134K/yr

Oversees the organization's Desktop Support, Hardware Asset Management and Service Desk Operations. Manages a team who troubleshoots and resolves technical issues, manages escalations, and ensures ...

Cuisine Solutions

Sales Support Manager

Sterling, VA · On-site

$65K - $72K/yr

Sales Support Manager Cuisine Solutions is the world's largest "sous vide" manufacturer, a well-established manufacturing business with domestic and international facilities. With us, you'll discover ...

Cuisine Solutions

Sales Support Manager

Sterling, VA · On-site

Sales Support Manager Cuisine Solutions is the world's largest "sous vide" manufacturer, a well-established manufacturing business with domestic and international facilities. With us, you'll discover ...

Cuisine Solutions

Sales Support Manager

Sterling, VA · On-site

$65K - $72K/yr

Sales Support Manager Cuisine Solutions is the world's largest "sous vide" manufacturer, a well-established manufacturing business with domestic and international facilities. With us, you'll discover ...

TekSynap

Problem Support Manager

Ashburn, VA

$160K - $220K/yr

We are seeking a Problem Support Manager to join our team supporting a National law enforcement agency NOC. This team provides support services for Network(s) Management, Operations, and Maintenance ...

TekSynap

Problem Support Manager

Ashburn, VA · On-site

$160K - $220K/yr

This team provides support services for Network(s) Management, Operations, and Maintenance for all Network(s) infrastructure. Support includes providing real-time incident monitoring, predictive and ...

McGuireWoods LLP

Legal Support Manager

Richmond, VA · Hybrid

Overview McGuireWoods is seeking an experienced and forward-thinking PA Response Team (PART) Manager to lead one of the firm's most innovative and rapidly growing administrative support models. PART ...

McGuireWoods LLP

Legal Support Manager

Richmond, VA · On-site

$99K - $151K/yr

Overview McGuireWoods is seeking an experienced and forward-thinking PA Response Team (PART) Manager to lead one of the firm's most innovative and rapidly growing administrative support models. PART ...

TekSynap

Problem Support Manager

Springfield, VA · On-site

$160K - $220K/yr

This team provides support services for Network(s) Management, Operations, and Maintenance for all Network(s) infrastructure. Support includes providing real-time incident monitoring, predictive and ...

Akima, LLC

Problem Support Manager

Springfield, VA · On-site

Manages the design, implementation of information technology infrastructure, including computer ... its supporting hardware and software. * Comprehensive knowledge of the field's concepts and ...

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Virginia

Support Manager information

See Virginia salary details

$22.3K

$67.3K

$120K

How much do support manager jobs pay per year?

As of Jul 13, 2026, the average yearly pay for support manager in Virginia is $67,317.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,600.00 and $90,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a Support Manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

Is a CSA job stressful?

A Customer Service Associate (CSA) job can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. Managing difficult interactions and meeting performance metrics are common sources of pressure in this role.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What are high paying manager jobs?

High paying manager jobs include executive roles such as Chief Executive Officer, Chief Operating Officer, and Vice President, as well as specialized managerial positions in industries like finance, technology, and healthcare. These roles typically require extensive experience, leadership skills, and often advanced certifications or degrees, with salaries often exceeding six figures annually.

What does a Support Manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience, strong communication skills, and leadership abilities are often more important for this role than formal education alone.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.
What are the most commonly searched types of Support jobs in Virginia? The most popular types of Support jobs in Virginia are:
What cities in Virginia are hiring for Support Manager jobs? Cities in Virginia with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Virginia as of July 2026, with employment types broken down into 85% Full Time, 13% Part Time, 1% Temporary, and 1% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $67,317 per year, or $32.4 per hour.
Problem Support Manager

Problem Support Manager

Computer World Services

Ashburn, VA • On-site

Full-time

Re-posted 19 days ago

Job description

CWS seeks a Problem Support Manager to lead the problem management function for the U.S.
Customs and Border Protection's (CBP) Network Operations Center (NOC) contract.
The Problem Support Manager leads the Problem Management function, ensuring identification and elimination of root causes impacting network availability.
Duties & Responsibilities
  • Conduct root cause analysis (RCA) for recurring incidents.
  • Maintain and manage problem records in ServiceNow.
  • Identify corrective and preventive actions.
  • Provide trend analysis reports to CBP stakeholders.
  • Coordinate problem review boards and follow-up activities.
Required Qualifications
  •  6+ years of experience in problem or network support management.
  • Bachelor's in IT, Engineering, or related field.
  • ITIL v3 and CCNA certification.
Preferred Qualifications
  •  CCNP or CompTIA Network+ certification.
  • Experience with Federal ITIL processes.
Place of Performance
  • Springfield and Ashburn, VA (with possible travel to Orlando, FL, and other CBP facilities).
Clearance
  • Must have favorably passed a full five (5) year background investigation (BI) required by CBP policies and procedures for employment prior to beginning work with CBP.
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [email protected]

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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