ZipRecruiter

Log In

1

Support Manager Jobs in Virginia (NOW HIRING)

FPC Decatur

Sales Support Manager

Sterling, VA · On-site

$60K - $65K/yr

Sales Support Manager Location: Sterling, VA | Onsite | Full-Time Salary: $60,000-$65,000 + Full Benefits Our client is a global leader in food manufacturing and innovation, serving customers across ...

Advatix, Inc.

Sales Support Manager

Sterling, VA · On-site

$60K - $65K/yr

Sales Support Manager Location : Sterling, VA (Onsite) Employment Type : Full-Time | Permanent Pay Rate : Up to $65,000 per year About the Organization Our client is a global leader in food ...

TekSynap

Problem Support Manager

Ashburn, VA · On-site

$160K - $220K/yr

This team provides support services for Network(s) Management, Operations, and Maintenance for all Network(s) infrastructure. Support includes providing real-time incident monitoring, predictive and ...

Power Monitors, Inc.

Technical Support Manager

VA · On-site

$70K - $90K/yr

Technical Support Manager Location: Mt. Crawford, VA Department: Technical Support Reports To: VP of Operations and Engineering Power Monitors, Inc. is seeking a Technical Support Manager to lead and ...

Advatix, Inc.

Sales Support Manager

Sterling, VA · On-site

$60K - $65K/yr

Sales Support Manager Location : Sterling, VA (Onsite) Employment Type : Full-Time | Permanent Pay Rate : Up to $65,000 per year About the Organization Our client is a global leader in food ...

ValidaTek

User Support Manager

Quantico, VA · On-site

The User Support Team Lead is responsible for leading and managing a team of User Support Specialists to ensure the efficient delivery of IT support services. This role oversees incident and service ...

Urban Strategies, Inc.

Family Support Manager

Norfolk, VA · On-site

$66K - $68K/yr

The Family Support Specialist Manager directs family support services, referrals, and community service coordination to foster economic self-sufficiency and improve the quality of life for residents ...

ValidaTek, Inc.

User Support Manager

Quantico, VA

$90K - $125K/hr

The User Support Team Lead is responsible for leading and managing a team of User Support Specialists to ensure the efficient delivery of IT support services. This role oversees incident and service ...

TEKsystems

Desktop Support Manager

Reston, VA

$40 - $45/hr

The Desktop Support Manager will lead a team of approximately 8-10 desktop engineers while serving as the highest level of technical escalation for complex desktop, endpoint, imaging, application ...

Parsons

Mission Support Manager

Alexandria, VA

Parsons is looking for an amazingly talented Mission Support Manager to join our team! In this role you will get to serve as the Autonomous Technology and Intelligence program synchronizer ...

TEKsystems

Desktop Support Manager

Reston, VA

$40 - $45/hr

The Desktop Support Manager will lead a team of approximately 8-10 desktop engineers while serving as the highest level of technical escalation for complex desktop, endpoint, imaging, application ...

next page

Showing results 1-20

All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Virginia

Support Manager information

See Virginia salary details

$22.3K

$67.3K

$120K

How much do support manager jobs pay per year?

As of Aug 4, 2026, the average yearly pay for support manager in Virginia is $67,317.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,600.00 and $90,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.
What are the most commonly searched types of Support jobs in Virginia? The most popular types of Support jobs in Virginia are:
What cities in Virginia are hiring for Support Manager jobs? Cities in Virginia with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Virginia as of July 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $67,317 per year, or $32.4 per hour.

Sales Support Manager

FPC Decatur

Sterling, VA • On-site

$60K - $65K/yr

Other

Posted 11 days ago

Job description

Sales Support Manager Location: Sterling, VA | Onsite | Full-Time Salary: $60,000–$65,000 + Full Benefits Our client is a global leader in food manufacturing and innovation, serving customers across retail, foodservice, hospitality, and commercial markets. They are seeking an experienced Sales Support Manager to lead a team of 5–10 employees and oversee the day-to-day sales support function. This position will manage sales operations, pricing and contract administration, customer data, CRM/ERP systems, reporting, forecasting, and KPI analysis. The Sales Support Manager will also identify process improvements, help reduce errors and business risks, and work closely with Sales, Logistics, Planning, Quality, Finance, HR, Operations, and Product Development teams to improve customer service and business processes. The ideal candidate will have 3–5 years of progressive Sales Support or Sales Operations experience and 1–2 years of experience managing a team of 5–10 employees. A Bachelor's degree in Business Administration or a related field is required, along with strong Microsoft Office and advanced Excel skills. Experience with CRM/ERP systems and knowledge of the food manufacturing, foodservice, or consumer products industries is preferred.

Apply