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Support Manager Jobs in Virginia (NOW HIRING)

DANE LLC

Program Support Manager (PSM)

Arlington, VA · On-site

$122K - $150K/yr

Vision insurance Program Support Manager (PSM) Location: Passport Headquarters, Washington, DC (on-site) Security Clearance: Active Secret (required) Position Type: Full-time Position Summary DANE ...

Akima, LLC

Incident Support Manager

Ashburn, VA · On-site

Manages the general day-to-day operations of the organization's computer systems, networks, programs, infrastructure, help-desk support, databases, and other technologies. Responsibilities

Redhorse Corporation

Case Support Manager

Quantico, VA · On-site

$125K - $150K/yr

The Case Support Manager will support mission planning, authority validation, technical coordination, operational documentation, and communication across technical and non-technical leadership. The ...

The Up Center

Executive Support Manager

Norfolk, VA · On-site

The Executive Support Manager serves as a trusted partner to the President & CEO and plays a central role in translating organizational priorities into action. This position is responsible for ...

The Up Center

Executive Support Manager

Norfolk, VA

$65K - $75K/yr

Position Summary The Executive Support Manager serves as a trusted partner to the President amp; CEO and plays a central role in translating organizational priorities into action. This position is ...

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Showing results 21-40

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Support Manager information

See Virginia salary details

$22.3K

$67.3K

$120K

How much do support manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for support manager in Virginia is $67,317.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,600.00 and $90,200.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Virginia?

The most popular types of Support jobs in Virginia are:

What are popular job titles related to Support Manager jobs in Virginia?

For Support Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Support Manager jobs in Virginia look for?

The top searched job categories for Support Manager jobs in Virginia are:

What cities in Virginia are hiring for Support Manager jobs?

Cities in Virginia with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $67,317 per year, or $32.4 per hour.

Program Support Manager (PSM)

Arlington, VA • On-site

DANE LLC
IT Services • 1 - 10 employees
Learn more about DANE LLCexternal

$122K - $150K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 15 days ago

Job description

Benefits:
  • 401(k) matching
  • Company parties
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Paid time off
  • Training & development
  • Tuition assistance
  • Vision insurance

Job Description: Program Support Manager (PSM)
Location: Passport Headquarters, Washington, DC (on-site)
Security Clearance: Active Secret (required)
Position Type: Full-time
Position Summary
DANE LLC is seeking an experienced Program Support Manager (PSM) to lead all operations under the Passport Headquarters Program Support Services (PHPSS) contract at the Department of State’s Bureau of Consular Affairs, Passport Services (CA/PPT). The PSM serves as the senior on-site leader with full authority to manage personnel, performance, and daily operations. This critical leadership role ensures exceptional contract performance, compliance with internal controls, and seamless support for passport records management, authentications, lost/stolen passport processing, and administrative functions.
Key Responsibilities
  • Oversee all daily operations at Passport Headquarters and ensure performance meets or exceeds all contract requirements and Government standards. 
  • Provide direct liaison with Department of State management and exercise full authority on behalf of the Contractor, including personnel management and hire/fire decisions. 
  • Assign staff to work areas in response to fluctuating workloads and deliver timely daily reporting. 
  • Ensure all Contractor personnel comply with Passport Internal Controls, Standards of Conduct, Privacy Act, and PII requirements. 
  • Hire, develop, and retain a high-performing team of cleared professionals. 
  • Deliver timely performance data, reports, and deliverables to enable Government oversight. 
  • Drive continuous improvement, innovation, efficiency, and process enhancements. 
  • Resolve operational issues with minimal disruption and respond rapidly to additional support requests. 
  • Participate in high-level meetings, briefings, and inter-agency coordination. 
  • Ensure full conformance with contract provisions, performance metrics, and deliverables.
Required Qualifications
  • Bachelor’s Degree required. 
  • PMP certification preferred. 
  • Eight (8) years of progressive management experience in a high-volume production or office environment. 
  • Four (4) years managing a team of comparable size and scope to PHPSS Headquarters staffing. 
  • Four (4) years managing seasonal/temporary workforce. 
  • Four (4) years of hands-on experience with MS Word, PowerPoint, Excel, and Outlook. 
  • Ability to prepare management, business, technical, and personnel reports. 
  • Excellent oral and written communication skills. 
  • Strong organizational skills and ability to prioritize workload for large teams. 
  • Demonstrated ability to interpret and apply regulatory material.