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Support Manager Jobs in Suffolk, VA (NOW HIRING)

Urban Strategies, Inc.

Family Support Manager

Norfolk, VA · On-site

$66K - $68K/yr

The Family Support Specialist Manager directs family support services, referrals, and community service coordination to foster economic self-sufficiency and improve the quality of life for residents ...

The Up Center

Executive Support Manager

Norfolk, VA

$65K - $75K/yr

Position Summary The Executive Support Manager serves as a trusted partner to the President amp; CEO and plays a central role in translating organizational priorities into action. This position is ...

Bauer Compressors

Tech Support Supervisor

Norfolk, VA · On-site

POSITION SUMMARY The primary responsibility of the Technical Support Supervisor is to provide leadership and management of the Technical Support Team and Technical Trainer to ensure that Bauer ...

QED Systems, Inc.

IT Support Team Lead

Virginia Beach, VA · On-site

$27 - $32/hr

Manage and continuously improve help desk processes, escalation paths, and service-level expectations * Maintain accurate technical and support documentation, including knowledge base and standard ...

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Support Manager information

See Suffolk, VA salary details

$21.4K

$64.6K

$115.1K

How much do support manager jobs pay per year?

As of Aug 24, 2026, the average yearly pay for support manager in Suffolk, VA is $64,593.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $86,600.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Suffolk, VA?

The most popular types of Support jobs in Suffolk, VA are:

What cities near Suffolk, VA are hiring for Support Manager jobs?

Cities near Suffolk, VA with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Suffolk, VA as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 26% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $64,593 per year, or $31.1 per hour.

Family Support Manager

Urban Strategies, Inc.

Norfolk, VA • On-site

$66K - $68K/yr

Full-time

Re-posted 13 hours ago

Job description

REPORTS TO: Senior Project Manager

LOCATION: Norfolk, Virginia

STATUS: Full-Time

SUPERVISORY RESPONSIBILITIES: Responsible for supervision of case management and outreach staff.


BACKGROUND: 

USI is a national nonprofit with extensive experience in the design and implementation of place-based human capital development strategies in

communities that are undergoing comprehensive physical revitalization.


Founded in 1978, USI is a leader in community development, supporting about 30,000 economically stressed families, approximately 100,000 individuals, in 53 communities in 28 major metropolitan areas. USI represents a movement towards a future where all children and families will be stable and thriving, supported by our unwavering dedication to being results-based, data-driven, and equity-centered.


JOB SUMMARY:

The Family Support Specialist Manager directs family support services, referrals, and community service coordination to foster economic self-sufficiency and improve the quality of life for residents, leading a team to ensure family stability and success.


JOB RESPONSIBILITIES:

  • Lead family support meetings, analyze data, and coordinate strategies to meet performance measures.
  • Conduct intake, assessments, and home visits, assisting residents with development plans and service navigation.
  • Maintain confidentiality and track resident data in LEARN.
  • Attend community meetings and participate in program-related meetings.
  • Providing resources and knowledge for clients to access capital, including loans for financial goals like housing and consumer products, to build credit, reduce debt, and support wealth growth through entrepreneurship.
  • Offering consultation services in financial management and goal-setting.
  • Hosting in-person and virtual seminars for clients seeking financial literacy management resources and capital access.
  • Supporting and promoting the development of the USI CDFI client base.
  • Flexibility to work nights, weekends, and travel as needed.
  • Perform additional assigned duties.

QUALIFICATIONS:

  • Bachelor's degree required; Master's degree preferred in Social Work, Sociology, Psychology, or relevant field, or equivalent education/experience.
  • 5 years of nonprofit or human services experience providing assessments, referrals, and follow-up.
  • Supervisory experience preferred.
  • Commitment to family-focused service planning and program philosophies.
  • Ability to handle privileged information confidentially and culturally sensitive.
  • Availability to work evenings/weekends as needed.
  • Valid driver's license and access to a vehicle.
  • Strong interpersonal, organizational, and time management skills.
  • Ability to analyze data and design programs based on resident-driven and data-driven rationale.
  • Must be able to lift up to 25 lbs. regularly and load/unload materials as needed.
  • Comfortable working independently and in a team environment.
  • Computer proficiency in MS Office Suite and other software.


Urban Strategies, Inc. is an Equal Opportunity Employer