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Support Manager Jobs in Virginia (NOW HIRING)

DANE LLC

Deputy Program Support Manager (DPSM)

Arlington, VA · On-site

$134K/yr

Vision insurance Deputy Program Support Manager (DPSM) Location: Passport Headquarters, Washington, DC (on-site) Security Clearance: Active Secret (required) Position Type: Full-time Position Summary ...

State of Virginia

IT Services Support Manager

Richmond, VA · On-site

$78K - $90K/yr

IT Services Support Manager Apply now Job no: 5111327 Work type: Full-Time (Salaried) Location: Richmond (City), Virginia Categories: Information Technology Title: IT Services Support Manager State ...

Albemarle

Support Services Manager

Charlottesville, VA · On-site

$86K - $95K/yr

Support Services Manager Full Time Regular EEO4 Professionals Charlottesville, VA, US Salary Range: $86,615.00 To $95,733.00 Annually Support Services Manager Department of Information Technology Job ...

Cni

Support Agreement Manager

Arlington, VA · On-site

Serves as the primary functional lead and trusted advisor in establishing and operationalizing the Support Agreement Management Office within ASA (FM&C). Responsible for building the governance ...

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Support Manager information

See Virginia salary details

$22.3K

$67.3K

$120K

How much do support manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for support manager in Virginia is $67,317.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,600.00 and $90,200.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Virginia?

The most popular types of Support jobs in Virginia are:

What are popular job titles related to Support Manager jobs in Virginia?

For Support Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Support Manager jobs in Virginia look for?

The top searched job categories for Support Manager jobs in Virginia are:

What cities in Virginia are hiring for Support Manager jobs?

Cities in Virginia with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $67,317 per year, or $32.4 per hour.

Supply Support Manager (5272)

Virginia Beach, VA • On-site

Three Saints Bay
Government Relations and Lobbying Services • 501 - 1,000 employees
Learn more about Three Saints Bayexternal

Full-time

Re-posted 25 days ago

Job description

Supply Support Manager (5272)
Location Virginia Beach, VA
Job Code 5272
# of Openings 1

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