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Support Manager Jobs in Indiana (NOW HIRING)

Ferguson Enterprises Inc.

Sales Support Manager

Carmel, IN · On-site

$6.1K - $9.8K/mo

We are currently seeking the right individual to fill an immediate need for a Sales Support Manager on the Showroom Team. This position will need to be based out the Carmel, IN area. Responsibilities

Lighting Unlimited

Sales Support Manager

Carmel, IN · On-site

$6.1K - $9.8K/mo

We are currently seeking the right individual to fill an immediate need for a Sales Support Manager on the Showroom Team. This position will need to be based out the Carmel, IN area. Responsibilities

SUPPLY.com

Sales Support Manager

Carmel, IN

$6.1K - $9.8K/mo

We are currently seeking the right individual to fill an immediate need for a Sales Support Manager on the Showroom Team. This position will need to be based out the Carmel, IN area. Responsibilities

HP Products

Sales Support Manager

Carmel, IN · On-site

$6.1K - $9.8K/mo

We are currently seeking the right individual to fill an immediate need for a Sales Support Manager on the Showroom Team. This position will need to be based out the Carmel, IN area. Responsibilities

Ferguson Enterprises, LLC

Sales Support Manager

Carmel, IN · On-site

$6.1K - $9.8K/mo

We are currently seeking the right individual to fill an immediate need for a Sales Support Manager on the Showroom Team. This position will need to be based out the Carmel, IN area. Responsibilities

Wells Fargo

Branch Support Manager

Indianapolis, IN · On-site

Wells Fargo is seeking a Branch Support Manager in Wealth and Investment Management as part of Wells Fargo Advisors. Learn more about the career areas and business divisionsat wellsfargojobs.com. In ...

Group 1001

Senior Support Manager

Zionsville, IN

We\'re looking for a Senior Support Manager who can do something rare: earn the trust of demanding business stakeholders while building a support organization that operates at an elite level. You\'ll ...

Group1001

Senior Support Manager

Zionsville, IN

Why This Role Matters: We're looking for a Senior Support Manager who can do something rare: earn the trust of demanding business stakeholders while building a support organization that operates at ...

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Indiana

Support Manager information

See Indiana salary details

$21.4K

$64.6K

$115.1K

How much do support manager jobs pay per year?

As of Jul 10, 2026, the average yearly pay for support manager in Indiana is $64,610.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $86,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a Support Manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

Is a CSA job stressful?

A Customer Service Associate (CSA) job can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. Managing difficult interactions and meeting performance metrics are common sources of pressure in this role.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What are high paying manager jobs?

High paying manager jobs include executive roles such as Chief Executive Officer, Chief Operating Officer, and Vice President, as well as specialized managerial positions in industries like finance, technology, and healthcare. These roles typically require extensive experience, leadership skills, and often advanced certifications or degrees, with salaries often exceeding six figures annually.

What does a Support Manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience, strong communication skills, and leadership abilities are often more important for this role than formal education alone.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.
What are the most commonly searched types of Support jobs in Indiana? The most popular types of Support jobs in Indiana are:
What cities in Indiana are hiring for Support Manager jobs? Cities in Indiana with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Indiana as of July 2026, with employment types broken down into 82% Full Time, 16% Part Time, 1% Temporary, and 1% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $64,610 per year, or $31.1 per hour.
Sales Support Manager

Sales Support Manager

Ferguson Enterprises Inc.

Carmel, IN • On-site

$6.1K - $9.8K/mo

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Ferguson Waterworks rating

9.5

Company rating: 9.5 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

6th of 358 rated retail wholesalers

Job description

Job Posting:

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers' complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

We are currently seeking the right individual to fill an immediate need for a Sales Support Manager on the Showroom Team.

This position will need to be based out the Carmel, IN area.

Responsibilities
  • Supervise a team of 14 Sales Support Representatives to ensure high-quality customer service standards, meet business objectives, and help to resolve customer concerns
  • Effectively set priorities and expectations based on business needs
  • Mentor, train, motivate, and develop team members to be successful
  • Set expectations and goals by driving associate/team performance
  • Ensure customer happiness and retention, assure sales happiness, and build strong associate relationships
  • Evaluate associate key performance indicators and identify training needs and development opportunities
  • Participate in the work of associates to understand and distribute workload, drive efficiency, and ensure effective work/life balance
Requirements
  • Experience using process and metrics/data to lead a team

  • Prior management/leadership experience is strongly preferred

  • Ability to adapt quickly to change and lead through change management

  • Must possess a strong customer service orientation and the desire to serve internal and external customers
  • Ability to build strong interpersonal relationships and possess outstanding communication skills (oral and written)
  • Ability to quickly learn company systems and platforms
  • Must possess solid computer skills, including Microsoft Office and other Ferguson platforms; prior Trilogie and Salesforce experience is a plus

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

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Pay Range:

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$6,150.00 - $9,841.67

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Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

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This role is Bonus or Incentive Plan eligible.

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Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employerF/M/Disability/Vet/SexualOrientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information

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