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Support Manager Jobs in Indiana (NOW HIRING)

Description PURPOSE Lead a fleet of 10+ drivers and manage driver availability to maximize fleet productivity. Supervises employees who transport cargo to and from specified locations. Oversees the ...

Clean Team is hiring Full-Time support supervisors Support Supervisors are responsible for assisting area managers They will train new hires as needed. As well as fill in for any call off or ...

Clean Team is hiring Full-Time support supervisors Support Supervisors are responsible for assisting area managers They will train new hires as needed. As well as fill in for any call off or ...

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Support Manager information

See Indiana salary details

$21.4K

$64.6K

$115.1K

How much do support manager jobs pay per year?

As of Jul 11, 2026, the average yearly pay for support manager in Indiana is $64,610.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $86,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a Support Manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

Is a CSA job stressful?

A Customer Service Associate (CSA) job can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. Managing difficult interactions and meeting performance metrics are common sources of pressure in this role.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What are high paying manager jobs?

High paying manager jobs include executive roles such as Chief Executive Officer, Chief Operating Officer, and Vice President, as well as specialized managerial positions in industries like finance, technology, and healthcare. These roles typically require extensive experience, leadership skills, and often advanced certifications or degrees, with salaries often exceeding six figures annually.

What does a Support Manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience, strong communication skills, and leadership abilities are often more important for this role than formal education alone.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.
What are the most commonly searched types of Support jobs in Indiana? The most popular types of Support jobs in Indiana are:
What cities in Indiana are hiring for Support Manager jobs? Cities in Indiana with the most Support Manager job openings:
Infographic showing various Support Manager job openings in Indiana as of July 2026, with employment types broken down into 82% Full Time, 16% Part Time, 1% Temporary, and 1% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $64,610 per year, or $31.1 per hour.
Operations Engineering Support Manager

Operations Engineering Support Manager

Riverside Mfg LLC

Fort Wayne, IN โ€ข On-site

Full-time

Posted 17 days ago


Job description

POSITION SUMMARY

This is a hands-on Operations Engineering Manager that not only manages, but participates in industrial engineering activities. The role is built for someone who thrives in the shop environment. You will lead an Operations Engineering Support group that spends the majority of their time on the production floor โ€” observing operations, conducting time studies, designing and physically setting up assembly lines and cells, and working alongside operators and supervisors. A core part of this role is supporting new product launches from pre-production planning through rate readiness, including full assembly line and cell setup. This is not a desk job. If you are most comfortable in steel-toed boots, this role is for you.

KEY RESPONSIBILITIES

Leadership and Collaboration

  • Manage/Lead manufacturing engineering and industrial engineering team members
  • Build strong working relationships with operators, leads, and supervisors
  • Communicate findings and changes clearly to both floor personnel and management
  • Partner with automation engineering, production supervision, and supply chain during new product launches and line reconfigurations

Assembly Line & Cell Setup

  • Design, configure, and physically set up assembly lines and manufacturing cells for new and existing products
  • Establish cell layout, workstation sequencing, and material flow paths based on operation routing and takt time
  • Select and position equipment, fixtures, tooling, and point-of-use storage at each workstation
  • Install and validate flow racks, kitting lanes, shadow boards, and visual management systems
  • Conduct line balancing to distribute work content evenly across stations and eliminate bottlenecks
  • Set up and verify ergonomic work heights, reach envelopes, and operator movement patterns at every station
  • Coordinate with facilities, maintenance, and manufacturing engineering during physical setup activities
  • Walk the line during initial builds to observe flow, identify setup deficiencies, and make real-time adjustments
  • Establish WIP caps, buffer locations, and material replenishment triggers within the cell
  • Document final cell configuration with floor markings, station drawings, and photographic baseline

Production Launch Support

  • Serve as the IE lead for new product introductions from early planning through sustained production
  • Develop launch-phase labor standards and refine them through pilot runs and first article builds
  • Conduct pre-launch capacity and line balance analyses to confirm takt alignment
  • Participate in design for manufacturability (DFM) reviews and provide IE input during product development
  • Build and document standard work for all new assembly operations prior to operator training
  • Lead or support trial runs and production pilots, observing and recording actual vs. estimated times
  • Identify and resolve launch bottlenecks in real time on the floor
  • Track launch-phase performance metrics (actual vs. standard, first pass yield, throughput) and drive corrective action
  • Transition products from launch mode to steady-state with fully validated standards and documented processes

Labor Standards & Work Measurement

  • Conduct direct time studies and work sampling on the production floor
  • Develop, validate, and maintain engineered labor standards using time study
  • Observe and document current-state assembly operations with precision and objectivity
  • Work directly with operators to understand job content, sequence, and variation

Process Improvement

  • Identify waste through direct observation โ€” motion, waiting, overproduction, transport
  • Lead and participate in kaizen events and 5S activities on the floor
  • Implement standard work and visual management at the workstation level
  • Follow improvements through to sustainment, not just recommendation

Data Collection & Analysis

  • Gather production data firsthand โ€” cycle times, downtime, scrap, throughput
  • Build capacity models and staffing plans grounded in observed reality
  • Translate floor data into clear recommendations for management

QUALIFICATIONS

Required

  • Bachelorโ€™s degree in Industrial Engineering or related field (or equivalent hands-on experience)
  • 2+ years of IE experience in a manufacturing or assembly environment
  • Direct experience designing and setting up assembly lines or manufacturing cells
  • Direct experience conducting time studies and developing labor standards
  • Demonstrated involvement in new product launches or production ramp-ups
  • Comfortable working in an active manufacturing environment (noise, machinery, PPE required)
  • Must be US person per ITAR regulations

Preferred

  • Experience supporting NPI (New Product Introduction) or APQP processes
  • Hands-on experience with U-cell or one-piece flow assembly configurations
  • Familiarity with Lean tools: 5S, standard work, line balancing, value stream mapping, kaizen
  • Experience with ERP/MES systems for data extraction and tracking
  • Six Sigma Green Belt or equivalent training
  • Experience in defense, aerospace, or regulated manufacturing