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Support Manager Jobs in Indiana (NOW HIRING)

Clean Team Inc

Support Supervisor

Fort Wayne, IN · On-site

Clean Team is hiring Full-Time support supervisors Support Supervisors are responsible for assisting area managers They will train new hires as needed. As well as fill in for any call off or ...

Clean Team Inc

Support Supervisor

Evansville, IN · On-site

Clean Team is hiring Full-Time support supervisors Support Supervisors are responsible for assisting area managers They will train new hires as needed. As well as fill in for any call off or ...

Clean Team Inc

Support Supervisor

Indianapolis, IN

Clean Team is hiring Full-Time support supervisors Support Supervisors are responsible for assisting area managers They will train new hires as needed. As well as fill in for any call off or ...

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Support Manager information

See Indiana salary details

$21.4K

$64.6K

$115.1K

How much do support manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for support manager in Indiana is $64,610.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $86,600.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Indiana?

The most popular types of Support jobs in Indiana are:

What cities in Indiana are hiring for Support Manager jobs?

Cities in Indiana with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $64,610 per year, or $31.1 per hour.

Onsite Support Manager- Aviation Tooling

Rhinestahl Corporation

Lafayette, IN • On-site

$95 - $120/hr

Other

Re-posted 13 days ago

Job description

Onsite Support Manager- Aviation Tooling

Hot Job

Lafayette, IN 47901

Description

RH Aero Systems is setting the standard for aviation support equipment and services. Through our industry-leading businesses – Rhinestahl and HYDRO Systems – we deliver capability across custom-designed Ground Support Equipment, OEM-licensed engine and airframe tooling, 26 global service centers and innovative engineered solutions for OEMs, MROs and Operators worldwide. RH Aero Systems’ global headquarters are in Mason, Ohio, USA, and Biberach, Germany. For further details visit RHAero.com.

JOB SUMMARY:

The Readiness Manager is a dynamic role which blends relationship management with technical expertise and hands‑on problem-solving and base out at Client Site in Lafayette, Indiana. Serving as a primary point of contact and operating daily within a customer’s engine MRO shop, the Readiness Manager is pivotal in delivering an exceptional tooling management experience. Primary responsibilities of this role include evaluation and inspection of tooling, submission and coordination for repairs and upgrade, troubleshooting tooling issues, providing tooling familiarization to technicians and ongoing inventorying, storing and retrieving of tooling and providing excellent onsite communications support

RESPONSIBILITIES:

  • Working with cross functional teams, manage specific projects, products and services in assigned region
  • Assist in managing on‑hand inventories (to include Rhinestahl and customer owned assets)
  • Perform basic to mid‑level troubleshooting, evaluations, testing, maintenance and repairs on tooling and equipment
  • Review tool drawings for design/manufacturing problem when an issue arises. Disassemble tooling and equipment, identify required modifications, manage logistics associated with modifications, repairs, tests, etc. then reassemble tool (as required) for delivery to the customer
  • Participate in supply chain development and monitoring activities
  • Monitor and support RHAero’s GE360 Foam cart maintenance and support program in region
  • Support customer projects and equipment set up and familiarization trainings

TECHNICAL RESPONSIBILITIES:

  • Support the Technical and Regional Customer Management teams
  • Tooling & equipment on‑site project support
  • Tooling & equipment OEM support
  • Tooling & equipment support related to modifications, upgrades, repairs, calibrations, etc
  • Troubleshooting tooling and equipment (electrical and hydromechanical)
Qualifications

QUALIFICATIONS AND EXPERIENCE:

  • Fluent in English (written and verbal)
  • 5+ years of experience in tooling/support equipment, aviation maintenance, or field service within the aviation industry (technical experience required)
  • Experience in tooling and equipment design, manufacturing, or production environments
  • Strong project/program management, presentation, and communication skills
  • Proficient in Microsoft Office (Excel, PowerPoint) and ERP systems
  • Highly organized with strong attention to detail and accuracy
  • Self‑motivated with the ability to work independently
  • Ability to read and interpret technical drawings from an engineering perspective
  • Ability to understand aviation engine, aircraft, and procedural manuals
  • Hands‑on experience with mechanical evaluation, troubleshooting, and repair of equipment
  • Physically capable of performing manual tasks for extended periods (up to 8 hours as needed)
  • Ability to lift and carry up to 50 lbs
  • Willingness to travel within the assigned region and occasionally internationally to customer and RHAero’s locations
  • Ability to effectively engage with stakeholders across all levels of a customer organization
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