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Support Manager Jobs in Middlebury, IN (NOW HIRING)

Home Depot

Store Support

Three Rivers, MI

$13.75 - $17.25/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Mishawaka, IN · On-site

$13.75 - $17.25/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Mishawaka, IN · On-site

$13.75 - $17.25/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Three Rivers, MI · On-site

$13.75 - $17.25/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Oaklawn

Youth Support Specialist

Mishawaka, IN

$17.04/hr

Youth Support Specialist Are you looking for a rewarding part-time job on evenings and weekends? We ... Our services range from skills training and case management to outpatient therapy and inpatient ...

Oaklawn

Youth Support Specialist

Mishawaka, IN · On-site

$17.04/hr

Youth Support Specialist Are you looking for a rewarding part-time job on evenings and weekends? We ... Our services range from skills training and case management to outpatient therapy and inpatient ...

Chico's FAS, Inc.

Support Associate - Chico's

Granger, IN · On-site

$15.25 - $19.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture ... Alerts store management to cash supply needs. * Assists with visual directives, including floorsets ...

Chico's FAS

Support Associate - Chico's

Granger, IN · On-site

$15.25 - $19.75/hr

... management to cash supply needs. • Assists with visual directives, including floorsets, window changes, visual presentations, signage placement, etc. as directed. • Assists with boutique ...

CTB

CAT2 Software Developer

Milford, IN

As the Software Developer, you will produce and support software features and solutions based upon guidelines and requirements provided by team leaders and managers. What You Will Do: * Develops ...

Subway - 47209-0

Multi-Unit Manager

Bristol, IN · On-site

$71K - $72K/yr

Coordinating and supporting all activities within assigned geographic area * Training, coaching and supporting managers * Creating plans and setting business goals for your assigned restaurants

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Middlebury, IN

Support Manager information

See Middlebury, IN salary details

$20.2K

$60.9K

$108.5K

How much do support manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for support manager in Middlebury, IN is $60,871.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,700.00 and $81,600.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What cities near Middlebury, IN are hiring for Support Manager jobs?

Cities near Middlebury, IN with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Middlebury, IN as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $60,871 per year, or $29.3 per hour.

Service & Support Manager

Boys & Girls Clubs of Elkhart County

Goshen, IN

$48K - $52K/yr

Full-time

Posted 3 days ago

New

Job description

Service amp; Support Manager- Goshen Club
Job Summary:
The Services amp; Support Manager is accountable for leading, managing, and holding staff accountable for the systems and services that support safe, welcoming, and effective Club operations. This role oversees behavior support processes, membership access and recruitment, food service operations, transportation coordination, and compliance requirements. The Services amp; Support Manager works closely with program leadership to ensure staff have the resources, support, and guidance needed to maintain safe environments and positive experiences for youth and families.
Duties amp; Responsibilities:
Lead, Manager, and Hold Accountable
  • Lead, manage, and hold Member Services, Café, and Transportation staff accountable for performance, service standards, and operational expectations.
  • Provide coaching, training, and support to ensure staff understand and consistently implement organizational policies and procedures.
  • Support hiring, onboarding, scheduling, and performance management of staff within assigned areas.
  • Foster a culture of professionalism, accountability, and strong customer service across all support functions.
Behavior Support amp; Family Communication
  • Provide leadership for escalated youth behavior concerns in alignment with the organization’s behavior support policies.
  • Support program staff in implementing behavior management practices and intervention strategies.
  • Partner with families when youth behaviors require additional communication, support plans, or follow-up.
  • Coordinate with Program Managers and Club Directors to ensure consistent implementation of behavior expectations across the Club.
  • Maintain documentation and communication related to escalated behavior incidents.
Membership Services, Access amp; Recruitment
  • Oversee membership administration including registration, check-in/check-out procedures, and data management systems.
  • Ensure membership systems support safe access to the Club and accurate tracking of participation.
  • Lead membership recruitment efforts through outreach to schools, community events, and partner organizations.
  • Ensure families receive clear communication regarding membership policies, access procedures, and program participation.
  • Monitor membership trends and participation data to support program planning and resource allocation.
Support Operations (Food Service amp; Transportation)
  • Oversee café operations to ensure consistent, safe, and efficient meal and snack service.
  • Ensure food service complies with applicable nutrition standards, grant requirements, and health regulations.
  • Coordinate transportation logistics including routes, scheduling, communication with families, and driver supervision.
  • Ensure transportation operations meet all safety and documentation requirements.
Compliance, Safety amp; Reporting
  • Ensure compliance with licensing requirements, safety policies, grant guidelines, and operational procedures.
  • Monitor documentation, reporting, and recordkeeping across membership, food service, and transportation systems.
  • Identify operational risks and implement improvements to strengthen safety and compliance.
  • Communicate operational challenges, trends, and needs to the Club Director.
  • Serve as the operational lead for grant compliance initiatives, including Indiana Kids and other grant-funded programs, by monitoring requirements, coordinating cross-functional responsibilities, and ensuring timely completion of reporting, documentation, and implementation activities.
Required Qualifications:
  • Bachelor’s degree, or equivalent combination of education and relevant experience.
  • Minimum of 2 years supervisory or management experience.
  • Minimum of 2 years’ experience overseeing school-age youth in a group setting.
  • Strong understanding of youth development principles and behavior management strategies.
  • Demonstrated ability to lead and support staff in a fast-paced environment.
  • Strong verbal and written communication skills.
  • Ability to prioritize, adapt, and manage multiple responsibilities.
  • Proficiency with Microsoft Office and other relevant software systems.
  • Reliable transportation, valid driver’s license, and active automobile insurance required.
  • Ability to meet the physical demands of the role, including lifting up to 20 lbs and extended periods of standing or sitting.

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