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Support Manager Jobs in Muncie, IN (NOW HIRING)

Radiant Health

Peer Support Specialist

Marion, IN · On-site

$15.67 - $16.63/hr

What you'll Do As a Peer Support Specialist, you'll work alongside therapists, providers, case managers, and community partners to provide recovery-focused support for individuals seeking lasting ...

Sevita

Direct Support Professional

Muncie, IN · On-site

$14 - $17/hr

Management of Individuals' Assets: Makes cost-effective and appropriate purchases within the budget ... Prepares or supports individuals to prepare food in accordance with planned menus and individual ...

Sevita

Direct Support Professional

Muncie, IN · On-site

$14 - $17/hr

Management of Individuals' Assets: Makes cost-effective and appropriate purchases within the budget ... Prepares or supports individuals to prepare food in accordance with planned menus and individual ...

Sevita Health

Direct Support Professional

Muncie, IN · On-site

$14 - $17/hr

Management of Individuals' Assets: Makes cost-effective and appropriate purchases within the budget ... Prepares or supports individuals to prepare food in accordance with planned menus and individual ...

RendER Revenue

Claims Support, Part-Time

Muncie, IN · On-site

Claims Support representatives work under the direct supervision of the Operations Manager. RESPONSIBILITIES: * Setting up new claims with insurance carriers. * Obtaining file supports from client ...

Sevita

Direct Support Professional

Muncie, IN · On-site

$14 - $17/hr

Management of Individuals' Assets: Makes cost-effective and appropriate purchases within the budget ... Prepares or supports individuals to prepare food in accordance with planned menus and individual ...

Sevita Health

Direct Support Professional

Muncie, IN · On-site

$14 - $17/hr

Management of Individuals' Assets: Makes cost-effective and appropriate purchases within the budget ... Prepares or supports individuals to prepare food in accordance with planned menus and individual ...

RendER Revenue

Claims Support, Part-Time

Muncie, IN

Claims Support representatives work under the direct supervision of the Operations Manager. RESPONSIBILITIES: * Setting up new claims with insurance carriers. * Obtaining file supports from client ...

Slingshot LLC

Adoption Support Agent

Marion, IN · On-site

$16 - $17/hr

Adoption Support Agent Manager Location (In-Office): Slingshot Distribution Center | Marion, Indiana General Responsible for preparing all required course materials for the purchasing process. This ...

Sevita Health

Direct Support Professional

Muncie, IN · On-site

$14 - $17/hr

Management of Individuals' Assets: Makes cost-effective and appropriate purchases within the budget ... Prepares or supports individuals to prepare food in accordance with planned menus and individual ...

Radiant Health

Crisis Peer Support Specialist

Marion, IN · On-site

$15.75 - $20/hr

As a Peer Support Skills Trainer, you will provide hope, encouragement, and practical support to ... Experience working in behavioral health, social work, case management, or related field preferred

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Support Manager information

See Muncie, IN salary details

$20.9K

$63K

$112.2K

How much do support manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for support manager in Muncie, IN is $62,961.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,900.00 and $84,400.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Muncie, IN?

The most popular types of Support jobs in Muncie, IN are:

What cities near Muncie, IN are hiring for Support Manager jobs?

Cities near Muncie, IN with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Muncie, IN as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $62,961 per year, or $30.3 per hour.

Tenant Support Manager - Walnut Commons

UPA LLC

Muncie, IN • On-site

Full-time

Posted 28 days ago

Job description

Title: Tenant Support Manager

Job Summary:

The Tenant Support Manager plays a critical role in the implementation of our Permanent Supportive Housing (PSH) projects with emphasis on the project’s financial security, physical security, social connections, and delivery of long-term community based supportive services. This position is responsible for the daily tenant engagement efforts and service delivery activities, helping tenants to make integrated connections in their communities. The Tenant Support Manager is responsible for maintaining strong relationships with tenants and being a familiar member of the community while also working closely with property managers, service providers, and other community members to implement tenant supports that meet the needs of the community.

Duties & Responsibilities:

  • Tenant Support & Service Engagement
    • Support outreach and marketing activities to help ensure leasing needs are met
    • Advocate for tenants to connect with and maintain engagement with the lead service provider and other approved supportive service partners.
    • Encourage tenants to participate in supportive services, meetings, and interventions that promote housing stability and service plan progress.
    • Facilitate provider engagement and tenant enrollment in available services, programs, and community-based resources.
    • Help reinforce communication between tenants, property management, and service partners to support appropriate follow-through and coordination.
  • Resident Programming & Community Building
    • Support resident programming, onsite activities, and community-building efforts under the guidance of the Community Partnership Manager or designated leadership.
    • Assist with outreach and participation efforts that increase tenant awareness of onsite and partner-led programming opportunities.
    • Assist with outreach and participation efforts that increase tenant awareness of lease compliance and good neighbor modeling.
    • Support tenant and community meetings intended to strengthen engagement and connection to services.

Knowledge, Skills & Abilities:

  • Knowledge of Permanent Supportive Housing models, Housing First principles, and trauma-informed care
  • Familiarity with harm reduction, motivational interviewing, and critical time intervention
  • Ability to build trusting relationships with tenants, property management, and service partners
  • Strong oral and written communication and problem-solving skills
  • Self-directed with ability to manage competing priorities in a fast-paced environment
  • Strong organizational skills and attention to detail
  • Ability to facilitate meetings, community activities, and resident programming
  • Proficiency in Microsoft Office Suite

Education & Experience:

  • High School Diploma or GED required; Bachelor’s degree in a related field preferred
  • Minimum of 3 years in direct service, community outreach, or supportive service delivery
  • Background in supportive housing, social services, or community-based programming a plus
  • Valid driver’s license, clean driving record, and ability to travel between work locations

Physical Demands:

  • Mobility within the buildings and about the property which includes climbing stairs, navigating uneven terrain, and inspecting various areas.
  • Sit for extended periods while using a computer, phone, or other office equipment.
  • Occasionally lifting and carrying objects up to 20 pounds.
  • Ability to travel between work locations as needed.

Other Duties:

  • This job description does not encompass all responsibilities and activities of the position. Management may add or change duties as needed.

EEO Statement: UPHoldings is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. We comply with all applicable federal, state, and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including hiring, promotion, termination, compensation, and training.