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Support Manager Jobs in Tipton, IN (NOW HIRING)

Jdgroupnam

Manager Corporate Support

Indianapolis, IN · On-site

The Manager of IT Corporate Support is responsible for overseeing corporate support services (inclusive of tech desk and hardware support), collaboration & conference room management, and voice ...

Clean Team Inc

Support Supervisor

Indianapolis, IN

Clean Team is hiring Full-Time support supervisors Support Supervisors are responsible for assisting area managers They will train new hires as needed. As well as fill in for any call off or ...

Xylem

Supervisor, Operations Support

Indianapolis, IN · On-site

Time & Attendance Management, Recruiting, Team Development & Effectiveness, & Employee Engagement ... Operational support management; autonomy to make decisions that impact divisional/department span ...

DPDHL

Client Support Lead

Indianapolis, IN · On-site

Experience with inventory management systems and/or fluency in Spanish. PHYSICAL REQUIREMENTS * The role requires standing, sitting, and moving intermittently throughout the workday. * Must be able ...

DPDHL

Client Support Lead

Indianapolis, IN · On-site

Experience with inventory management systems and/or fluency in Spanish. PHYSICAL REQUIREMENTS * The role requires standing, sitting, and moving intermittently throughout the workday. * Must be able ...

Merchants Bancorp

Systems Support Analyst

Carmel, IN · On-site

Provide continued project updates to department managers. * Assist the Systems Support Manager with project work as needed and available. * Create/Update technical documentation and how-to's for end ...

Lockhart Auto Group

Sales Desk Manager

Fishers, IN · On-site

Sales Desk Manager Lockhart Cadillac , a luxury Cadillac franchise dealership , is seeking an experienced, motivated Sales Desk Manager to lead our sales team and deliver an exceptional client ...

Lockhart Auto Group

Sales Desk Manager

Fishers, IN · On-site

Sales Desk Manager Lockhart Cadillac , a luxury Cadillac franchise dealership , is seeking an experienced, motivated Sales Desk Manager to lead our sales team and deliver an exceptional client ...

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Support Manager information

See Tipton, IN salary details

$21.5K

$64.7K

$115.4K

How much do support manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for support manager in Tipton, IN is $64,736.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $86,800.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What cities near Tipton, IN are hiring for Support Manager jobs?

Cities near Tipton, IN with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Tipton, IN as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $64,736 per year, or $31.1 per hour.

Client Support Manager - Retirement Plan Services

The National Bank of Indianapolis

Indianapolis, IN • On-site

Full-time

Re-posted 8 days ago

Job description

Client Support Manager - Retirement Plan Services
Are you detail-oriented, service-driven, and experienced in supporting retirement plan clients? The National Bank of Indianapolis is seeking a Client Support Manager to join our Retirement Plan Services (RPS) team. In this role, you'll be responsible for daily transaction activity and high-touch client support working collaboratively to ensure accuracy, compliance, and an exceptional client experience.
How You'll Contribute
  • Build and maintain strong relationships with internal and external clients through regular, professional communication aligned with the Bank's Culture of Excellence.
  • Respond promptly and effectively to client questions, requests, and concerns, both written and verbal, partnering with colleagues across departments as needed.
  • Assist with retirement plan account set-ups, conversions, and ongoing maintenance.
  • Process daily transactions for RPS accounts, including payroll contributions, participant distributions (recurring and one-time), and loan requests, ensuring accuracy, timeliness, and compliance.
  • Perform reconciliations between outside investment manager statements and internal trust asset records.
  • Support client communications and provide administrative assistance for participant and client inquiries.
  • Assist with the preparation of client and participant presentations, as well as proposals for prospective clients.
  • Provide logistical and administrative support for client meetings and luncheons, as directed.
  • Participate in Wealth Management committees and special projects, as assigned.

What You'll Bring
  • High school diploma or equivalent required; bachelor's coursework or degree preferred.
  • Minimum of two years of experience in an administrative role supporting client service professionals
  • Direct experience with employee retirement plans preferred
  • Excellent interpersonal skills with a high degree of professionalism
  • Strong written and verbal communication skills with a customer-first mindset
  • Proven reliability and ability to work independently with minimal supervision
  • Strong organizational, time management, and prioritization skills
  • High attention to detail and accuracy
  • Team-oriented with a strong work ethic
  • Proficiency in Microsoft Word, Excel, and standard office applications

Why Join Us
The National Bank of Indianapolis is the city's only locally owned national bank-known for personalized service, trusted expertise, and long-term client relationships. Our Retirement Plan Services team supports organizations and participants with precision, care, and consistency, and this role is central to delivering that experience.
You'll join a collaborative team where your work is valued, your development is supported, and your contributions directly impact client confidence and satisfaction.
Bring your organization. Bring your service mindset. Bring your best.
We'll provide the culture, resources, and trust to help you succeed.
Hourly Wage
The National Bank of Indianapolis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of, and will not be discriminated against on the basis of race, color, sex (including pregnancy), sexual orientation, gender identity, religion, national origin, age, veteran status, disability, genetic information, or other bases as protected by local, state, or federal law.
The National Bank of Indianapolis participates in E-Verify, a federal program that verifies the employment eligibility of newly hired employees. Employment is contingent upon verification of identity and authorization to work in the United States in accordance with federal law.

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