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Support Manager Jobs in Lebanon, IN (NOW HIRING)

State of Indiana

Peer Support Manager

Indianapolis, IN · On-site

$53K/yr

The Peer Support Manager will independently develop, adapt, and initiate certification trainings for individuals with lived experience in mental health, substance use and crisis related conditions.

New

Robert Half

Tech Support Manager

Pittsboro, IN · On-site

$20.50 - $28.25/hr

We are looking for a Tech Support Specialist to support field and onsite IT operations for construction environments in Pittsboro, Indiana. This Long-term Contract opportunity is ideal for someone ...

Clean Team Inc

Support Supervisor

Indianapolis, IN

Clean Team is hiring Full-Time support supervisors Support Supervisors are responsible for assisting area managers They will train new hires as needed. As well as fill in for any call off or ...

Xylem

Supervisor, Operations Support

Indianapolis, IN · On-site

Time & Attendance Management, Recruiting, Team Development & Effectiveness, & Employee Engagement ... Operational support management; autonomy to make decisions that impact divisional/department span ...

DPDHL

Client Support Lead

Indianapolis, IN · On-site

Experience with inventory management systems and/or fluency in Spanish. PHYSICAL REQUIREMENTS * The role requires standing, sitting, and moving intermittently throughout the workday. * Must be able ...

Merchants Bancorp

Systems Support Analyst

Carmel, IN · On-site

Provide continued project updates to department managers. * Assist the Systems Support Manager with project work as needed and available. * Create/Update technical documentation and how-to's for end ...

Toyota

Controls Support Engineer

Indianapolis, IN · On-site

$79K - $102K/yr

The Controls Support Engineer will work directly with the Controls Support Manager and management team to ensure all customer needs are met in a timely manner as well as to the customer's complete ...

Lockhart Auto Group

Sales Desk Manager

Fishers, IN · On-site

Sales Desk Manager Lockhart Cadillac , a luxury Cadillac franchise dealership , is seeking an experienced, motivated Sales Desk Manager to lead our sales team and deliver an exceptional client ...

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Support Manager information

See Lebanon, IN salary details

$21.6K

$65K

$115.9K

How much do support manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for support manager in Lebanon, IN is $65,043.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,200.00 and $87,200.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What job categories do people searching Support Manager jobs in Lebanon, IN look for?

The top searched job categories for Support Manager jobs in Lebanon, IN are:

What cities near Lebanon, IN are hiring for Support Manager jobs?

Cities near Lebanon, IN with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Lebanon, IN as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 23% Part Time, and 6% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $65,043 per year, or $31.3 per hour.

Production Support Manager

Indianapolis, IN

CMP.jobs
See more jobs at CMP.jobsexternal

Full-time

Re-posted 18 days ago

Job description

Production Support Manager – Annuity Administration System Job Summary The Production Support Manager leads the technical resolution of customer support tickets for our annuity administration platform. This role requires hands-on technical expertise to investigate complex customer data issues, perform SQL analysis, and troubleshoot API integrations while managing a team that handles customer inquiries, data discrepancies, and business process issues. Main Accountabilities Customer Support Ticket Management ● Oversee resolution of complex customer support tickets involving data discrepancies, transaction issues, and system functionality ● Perform advanced SQL queries to investigate customer data, transaction histories, and system state ● Troubleshoot API integration issues affecting customer data flow and third-party connections Technical Customer Issue Resolution ● Use DataDog logs and monitoring to trace customer transaction flows and identify data processing issues ● Analyze REST/GraphQL API responses to diagnose customer-facing problems ● Investigate database data integrity issues affecting customer accounts Team Leadership ● Lead and mentor customer support analysts on technical troubleshooting techniques ● Train team on SQL query writing for customer data analysis and issue investigation ● Develop technical documentation / run books for common customer issue resolution patterns Customer Data Analysis ● Write complex SQL queries to investigate customer issues and transaction issues ● Analyze customer data flows through APIs to identify processing bottlenecks or failures ● Use logging tools (DataDog) to trace customer issues and identify failure points Cross-functional Collaboration ● Work with development teams to resolve customer-impacting bugs and data issues ● Coordinate with business teams to understand customer requirements and system behavior ● Escalate systemic issues to SRE team when infrastructure-level intervention is needed Required Technical Skills Database & Data Analysis ● Advanced SQL proficiency for customer data investigation and reporting ● Experience querying annuity-specific data (policies, transactions, beneficiaries, payments) ● Ability to write complex queries to trace customer transaction histories and identify data anomalies API Troubleshooting ● Experience debugging REST API calls for customer data retrieval and updates ● Knowledge of GraphQL for flexible customer data queries and investigation ● Ability to trace API integration issues affecting customer experience Monitoring & Logging ● Proficiency with DataDog for tracing customer transaction flows and identifying errors ● Experience using logs to investigate customer-reported issues and system behavior ● Knowledge of application performance monitoring for customer-facing functionality Customer Support Tools ● Experience with ticketing systems (ServiceNow, Zendesk) for managing customer issues ● Knowledge of CRM integration and customer data management ● Familiarity with support metrics and customer satisfaction tracking Qualifications Experience ● 7+ years in technical customer support or application support roles ● 3+ years managing customer support teams with technical troubleshooting focus ● Experience with financial services customer support and regulatory requirements Nice to Have Domain Knowledge ● Strong understanding of annuity products, transactions, and customer lifecycle ● Experience with DTCC integrations and regulatory reporting affecting customers ● Knowledge of financial services compliance and customer data protection Success Metrics • Achieve 95%+ customer satisfaction scores for technical issue resolution • Reduce average ticket resolution time by 30% through improved technical processes • Maintain <24 hour response time for critical customer data issues • Reduce escalations to development team by 40% through improved first-level technical resolution

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