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Support Manager Jobs in Lebanon, IN (NOW HIRING)

Lockhart Auto Group

Sales Desk Manager

Fishers, IN · On-site

Sales Desk Manager Lockhart Cadillac , a luxury Cadillac franchise dealership , is seeking an experienced, motivated Sales Desk Manager to lead our sales team and deliver an exceptional client ...

Sonicu

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Customer Support Supervisor

Indianapolis, IN · On-site

$45K - $60K/yr

Manage, coach, and mentor the Customer Support team while promoting a positive, customer-focused culture. * Provide daily guidance and support to Customer Support Representatives regarding ...

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Showing results 21-40

All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Lebanon, IN

Support Manager information

See Lebanon, IN salary details

$21.6K

$65K

$115.9K

How much do support manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for support manager in Lebanon, IN is $65,043.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,200.00 and $87,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.
What cities near Lebanon, IN are hiring for Support Manager jobs? Cities near Lebanon, IN with the most Support Manager job openings:
Support Manager jobs near you

Sales Desk Manager

Lockhart Auto Group

Fishers, IN • On-site

Full-time

Re-posted 9 days ago

Job description

Sales Desk Manager
Lockhart Cadillac, a luxury Cadillac franchise dealership, is seeking an experienced, motivated Sales Desk Manager to lead our sales team and deliver an exceptional client experience. This is an outstanding opportunity for a proven automotive sales leader who thrives in a high-performance environment and understands the expectations of an affluent clientele.
Requirements
  • Minimum 5 years of automotive sales experience
  • Minimum 3 years of automotive sales management experience
  • Luxury automotive dealership experience preferred, but not required
  • Previous dealership desking experience is required
  • Strong knowledge of dealership management systems (DMS) and CRM platforms
  • Ability to recruit, hire, train, and develop successful sales consultants
  • Experience appraising trade-ins and structuring vehicle deals
  • Strong leadership, communication, and organizational skills
  • Ability to conduct daily sales meetings and motivate a sales team
  • Professional appearance and demeanor
  • Exceptional verbal and written communication skills with the ability to build relationships with an affluent, discerning customer base
  • Commitment to delivering a first-class luxury buying experience
Responsibilities
  • Manage all daily sales desk operations
  • Structure and finalize vehicle transactions
  • Recruit, interview, hire, onboard, and train new sales professionals
  • Coach and develop the sales team to achieve dealership goals
  • Monitor CRM activity and ensure consistent customer follow-up
  • Accurately appraise customer trade-ins
  • Conduct daily sales meetings while providing ongoing training and performance coaching
  • Work closely with Finance and dealership leadership to maximize customer satisfaction and dealership profitability
  • Ensure every customer interaction reflects the premium standards and reputation of the Cadillac brand
What We Offer
  • Competitive compensation package
  • Professional, team-oriented work environment
  • The opportunity to represent one of the most prestigious luxury automotive brands in the industry
Apply Today
No phone calls, please.
Please email your resume to Bob Heman bheman@lockhartcadillac.com with the subject line Sales Desk Manager Application.

Apply