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Support Manager Jobs in Anderson, IN (NOW HIRING)

Xylem

Supervisor, Operations Support

Indianapolis, IN · On-site

Time & Attendance Management, Recruiting, Team Development & Effectiveness, & Employee Engagement ... Operational support management; autonomy to make decisions that impact divisional/department span ...

DPDHL

Client Support Lead

Indianapolis, IN · On-site

Experience with inventory management systems and/or fluency in Spanish. PHYSICAL REQUIREMENTS * The role requires standing, sitting, and moving intermittently throughout the workday. * Must be able ...

Merchants Bancorp

Systems Support Analyst

Carmel, IN · On-site

Provide continued project updates to department managers. * Assist the Systems Support Manager with project work as needed and available. * Create/Update technical documentation and how-to's for end ...

Lockhart Auto Group

Sales Desk Manager

Fishers, IN · On-site

Sales Desk Manager Lockhart Cadillac , a luxury Cadillac franchise dealership , is seeking an experienced, motivated Sales Desk Manager to lead our sales team and deliver an exceptional client ...

Lockhart Auto Group

Sales Desk Manager

Fishers, IN · On-site

Sales Desk Manager Lockhart Cadillac , a luxury Cadillac franchise dealership , is seeking an experienced, motivated Sales Desk Manager to lead our sales team and deliver an exceptional client ...

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Anderson, IN

Support Manager information

See Anderson, IN salary details

$19.5K

$58.8K

$104.8K

How much do support manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for support manager in Anderson, IN is $58,836.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,400.00 and $78,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.
What cities near Anderson, IN are hiring for Support Manager jobs? Cities near Anderson, IN with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Anderson, IN as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 22% Part Time, and 6% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $58,836 per year, or $28.3 per hour.

Tenant Support Manager - Walnut Commons

UPA LLC

Muncie, IN • On-site

Full-time

Posted 18 days ago

Job description

Title: Tenant Support Manager

Job Summary:

The Tenant Support Manager plays a critical role in the implementation of our Permanent Supportive Housing (PSH) projects with emphasis on the project’s financial security, physical security, social connections, and delivery of long-term community based supportive services. This position is responsible for the daily tenant engagement efforts and service delivery activities, helping tenants to make integrated connections in their communities. The Tenant Support Manager is responsible for maintaining strong relationships with tenants and being a familiar member of the community while also working closely with property managers, service providers, and other community members to implement tenant supports that meet the needs of the community.

Duties & Responsibilities:

  • Tenant Support & Service Engagement
    • Support outreach and marketing activities to help ensure leasing needs are met
    • Advocate for tenants to connect with and maintain engagement with the lead service provider and other approved supportive service partners.
    • Encourage tenants to participate in supportive services, meetings, and interventions that promote housing stability and service plan progress.
    • Facilitate provider engagement and tenant enrollment in available services, programs, and community-based resources.
    • Help reinforce communication between tenants, property management, and service partners to support appropriate follow-through and coordination.
  • Resident Programming & Community Building
    • Support resident programming, onsite activities, and community-building efforts under the guidance of the Community Partnership Manager or designated leadership.
    • Assist with outreach and participation efforts that increase tenant awareness of onsite and partner-led programming opportunities.
    • Assist with outreach and participation efforts that increase tenant awareness of lease compliance and good neighbor modeling.
    • Support tenant and community meetings intended to strengthen engagement and connection to services.

Knowledge, Skills & Abilities:

  • Knowledge of Permanent Supportive Housing models, Housing First principles, and trauma-informed care
  • Familiarity with harm reduction, motivational interviewing, and critical time intervention
  • Ability to build trusting relationships with tenants, property management, and service partners
  • Strong oral and written communication and problem-solving skills
  • Self-directed with ability to manage competing priorities in a fast-paced environment
  • Strong organizational skills and attention to detail
  • Ability to facilitate meetings, community activities, and resident programming
  • Proficiency in Microsoft Office Suite

Education & Experience:

  • High School Diploma or GED required; Bachelor’s degree in a related field preferred
  • Minimum of 3 years in direct service, community outreach, or supportive service delivery
  • Background in supportive housing, social services, or community-based programming a plus
  • Valid driver’s license, clean driving record, and ability to travel between work locations

Physical Demands:

  • Mobility within the buildings and about the property which includes climbing stairs, navigating uneven terrain, and inspecting various areas.
  • Sit for extended periods while using a computer, phone, or other office equipment.
  • Occasionally lifting and carrying objects up to 20 pounds.
  • Ability to travel between work locations as needed.

Other Duties:

  • This job description does not encompass all responsibilities and activities of the position. Management may add or change duties as needed.

EEO Statement: UPHoldings is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. We comply with all applicable federal, state, and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including hiring, promotion, termination, compensation, and training.