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Support Manager Jobs in Indiana (NOW HIRING)

Xylem

Supervisor, Operations Support

Indianapolis, IN · On-site

Time & Attendance Management, Recruiting, Team Development & Effectiveness, & Employee Engagement ... Operational support management; autonomy to make decisions that impact divisional/department span ...

HHC

SUPPORT STAFF

Indianapolis, IN · On-site

Manage terminated records. Communicate with referral sources and other Healthy Families programs as needed. Stock office supplies. Support Manager, Senior Supervisors, Supervisors, and Program Intake ...

New

DPDHL

Client Support Lead

Indianapolis, IN · On-site

Experience with inventory management systems and/or fluency in Spanish. PHYSICAL REQUIREMENTS * The role requires standing, sitting, and moving intermittently throughout the workday. * Must be able ...

DPDHL

Client Support Lead

Plainfield, IN

Experience with inventory management systems and/or fluency in Spanish. PHYSICAL REQUIREMENTS * The role requires standing, sitting, and moving intermittently throughout the workday. * Must be able ...

DHL

Client Support Lead

Plainfield, IN · On-site

Experience with inventory management systems and/or fluency in Spanish. PHYSICAL REQUIREMENTS * The role requires standing, sitting, and moving intermittently throughout the workday. * Must be able ...

DPDHL

Client Support Lead

Plainfield, IN · On-site

Experience with inventory management systems and/or fluency in Spanish. PHYSICAL REQUIREMENTS * The role requires standing, sitting, and moving intermittently throughout the workday. * Must be able ...

DPDHL

Client Support Lead

Indianapolis, IN · On-site

Experience with inventory management systems and/or fluency in Spanish. PHYSICAL REQUIREMENTS * The role requires standing, sitting, and moving intermittently throughout the workday. * Must be able ...

Dexcom

IT Manager, Commercial Applications

Edinburgh, IN · On-site

$93.71 - $147.26/hr

This role will directly manage teams that support commercial applications and the associated integrations and provide technical leadership. The primary commercial applications are Salesforce for ...

Merchants Bancorp

Systems Support Analyst

Carmel, IN · On-site

Provide continued project updates to department managers. * Assist the Systems Support Manager with project work as needed and available. * Create/Update technical documentation and how-to's for end ...

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Indiana

Support Manager information

See Indiana salary details

$21.4K

$64.6K

$115.1K

How much do support manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for support manager in Indiana is $64,610.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $86,600.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Indiana?

The most popular types of Support jobs in Indiana are:

What cities in Indiana are hiring for Support Manager jobs?

Cities in Indiana with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $64,610 per year, or $31.1 per hour.

Senior Production Support Analyst

CMP.jobs

Indianapolis, IN • Remote

Contractor

Re-posted 28 days ago

Job description

Job Summary As a Senior Production Support Analyst, you will be responsible for supporting an internally developed annuity administration system/platform and will have the responsibility to monitor the system processing aligned with service level agreements. Working together with technical staff this will require a daily review and follow-up activities associated with nightly production processing. If there are errors in processing or issues with specific accounts, this position will be responsible for follow through to bring the issue to resolution. You will have the opportunity to work across the organization to engage subject matter expertise necessary to improve processing and resolve issues. This position reports to Director – Solutions Delivery on the Solutions Delivery Team. Main Accountabilities • Provide guidance and oversight for the staff supporting this position. • Monitor system processing and failures. • Analyze and resolve issues with production applications and policies. • Review and resolve issues with policies, working with Operations. • Propose improvements to system processing and procedures. • Organize and maintain procedural documentation. • Coordinate with Operations and IT to set priorities. • Communicate the status of issues, timelines, and resourcing needs or constraints. • Assist with QA when necessary. • Assist with Production validation. • Availability during core hours 7-5 during the work week, with flexibility. Qualifications • Minimum of 3-5 years of annuity experience preferably within IT or Operations • Familiar with Insurance and Annuity Industry applications e.g. DTCC, NIPR • Solid Problem Solving and Analytical skills • Self-starter with the ability to drive assignments. • Ability to influence and build relationships across the organization. • Ability to manage multiple assignments. • Strong communication skills • Solid analytical, problem solving and strategic thinking skills to understand technical and business processes and issues and anticipate the impact and opportunities across various projects. Technical Skills: Experience working with Microservices technology, Kubernetes, GraphQL, Python, PostgreSQL, Microsoft Suite, Smart payables, and JIRA. Employment Type: Contract to Hire Location: Remote Reports To: Production Support Manager

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